Error when communicating with server, and locked fields

Hi there,
I am having a really weird, and annoyingly intermittent, problem.
I'm trying to write a single value to my application via an Input EVDRE, for testing purposes. I've been doing this all morning (admittedly to a different application set but still...) but this time when I "send and refresh", it takes ages before coming back with this error:
"An error has occurred while communicating with the server"
Further more, if I look at the table "dbo.lckFinance" there is now a locked field in the database for this specific category and time. So a user without access to a DBA (or the database, in my case!) would be stuck now - even if the communication problem was solved, they couldn't post anyway.
The application is not part of appshell, we are running BPC version 7.0.112 on SQL Server 2005.
I've looked in the Event Viewer on the server and found nothing untoward there.
Any idea what is happening and how I can avoid this in future? The communication thing is obviously a problem, but I'm just as concerned by the locking.
Please help!
Many thanks,
Jason

Hi Jason,
If you have problems with the network this has to be solved.
I don't think we can have a software working if a cable was unplug ).
We advice our customer to use citrix servers in case if the latency into network is high (more than 200 ms) and of course in case of loosing packages.
But I don't think the problem in your case is related to the network.
It seems in your case it was a problem of send governor.
This can have problem when the cube and dimension are not syncronize or you have an error in one of dimensions.
Also can you check the table sgqueue if you have any record there when nobody is sending data?
If you have records there then you have to delete these records.
Check also tbl"your application"lock if you have records.
Regards
Sorin Radulescu

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            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:02
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Web Server initialized ok.
            Process= DCRServer
            State  = Running normally
            Pid    = 7204
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:06
            Stop   = Not applicable
            Core   = Not applicable
            Info   = DCRServer is up and running
            Process= CMFOGSServer
            State  = Program started - No mgt msgs received
            Pid    = 7257
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:12
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= TISServer
            State  = Program started - No mgt msgs received
            Pid    = 7258
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:12
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= DFMOGSServer
            State  = Program started - No mgt msgs received
            Pid    = 7323
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:16
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= NOSServer
            State  = Running normally
            Pid    = 7375
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:20
            Stop   = Not applicable
            Core   = Not applicable
            Info   = NOSServer is up and running
            Process= PTMServer
            State  = Running normally
            Pid    = 7376
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:20
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Started Successfully
            Process= InventoryCollector
            State  = Running normally
            Pid    = 7377
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:20
            Stop   = Not applicable
            Core   = Not applicable
            Info   = InventoryCollector is up and running
            Process= Interactor
            State  = Program started - No mgt msgs received
            Pid    = 7496
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:24
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= InventoryCollector1
            State  = Program started - No mgt msgs received
            Pid    = 7497
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:24
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= Interactor1
            State  = Program started - No mgt msgs received
            Pid    = 7589
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:28
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= UPMProcess
            State  = Running normally
            Pid    = 7590
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:28
            Stop   = Not applicable
            Core   = Not applicable
            Info   = UPMProcess started successfully.
            Process= UTManager
            State  = Running normally
            Pid    = 7591
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:28
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Started.
            Process= EssentialsDM
            State  = Running normally
            Pid    = 7592
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:28
            Stop   = Not applicable
            Core   = Not applicable
            Info   = RME Device Management started.
            Process= ICServer
            State  = Running normally
            Pid    = 7730
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:31
            Stop   = Not applicable
            Core   = Not applicable
            Info   = ICServer started.
            Process= EnergyWise
            State  = Running normally
            Pid    = 7923
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:35
            Stop   = Not applicable
            Core   = Not applicable
            Info   = EnergyWise Process is running normally Fri Oct 31 14:16:45 CST 2014
            Process= PMCOGSServer
            State  = Program started - No mgt msgs received
            Pid    = 7924
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:35
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= ConfigMgmtServer
            State  = Running normally
            Pid    = 7925
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:35
            Stop   = Not applicable
            Core   = Not applicable
            Info   = DCMA is running normally Fri Oct 31 14:17:02 CST 2014
            Process= ConfigUtilityService
            State  = Running normally
            Pid    = 7926
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:35
            Stop   = Not applicable
            Core   = Not applicable
            Info   = ConfigUtilityService started.
            Process= CAAMServer
            State  = Running normally
            Pid    = 7927
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:35
            Stop   = Not applicable
            Core   = Not applicable
            Info   = CAAMServer started.
            Process= VNMServer
            State  = Program started - No mgt msgs received
            Pid    = 7928
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:35
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= WlseUHIC
            State  = Running normally
            Pid    = 7929
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:35
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Started.
            Process= IPMOGSServer
            State  = Program started - No mgt msgs received
            Pid    = 7940
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:35
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= TopoServer
            State  = Program started - No mgt msgs received
            Pid    = 7941
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:35
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= LicenseServer
            State  = Program started - No mgt msgs received
            Pid    = 7942
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:35
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= NameServer
            State  = Program started - No mgt msgs received
            Pid    = 7946
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:35
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= NameServiceMonitor
            State  = Program started - No mgt msgs received
            Pid    = 8205
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:39
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= EDS
            State  = Running normally
            Pid    = 8290
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:16:43
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Initialization complete
            Process= ANIServer
            State  = Running with busy flag set
            Pid    = 8768
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:17:14
            Stop   = Not applicable
            Core   = Not applicable
            Info   = ANIServer started.
            Process= UTMajorAcquisition
            State  = Transient terminated
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = 11/03/14 10:00:00
            Stop   = 11/03/14 10:14:13
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= EDS-GCF
            State  = Running normally
            Pid    = 8807
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:17:18
            Stop   = Not applicable
            Core   = Not applicable
            Info   = GCF Initialization complete at Fri Oct 31 14:17:53 CST 2014
            Process= jrm
            State  = Running normally
            Pid    = 8808
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:17:18
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= DataPurge
            State  = Administrator has shut down this server
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:18:12
            Stop   = 10/31/14 14:19:11
            Core   = Not applicable
            Info   = DataPurge initialization completed at Fri Oct 31 14:19:11 CST 2014.
            Process= IPMProcess
            State  = Program started - No mgt msgs received
            Pid    = 9155
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:18:12
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= CTMJrmServer
            State  = Running normally
            Pid    = 9156
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:18:12
            Stop   = Not applicable
            Core   = Not applicable
            Info   = CTMJrmServer started.
            Process= SyslogAnalyzer
            State  = Running normally
            Pid    = 9246
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:18:23
            Stop   = Not applicable
            Core   = Not applicable
            Info   = SyslogAnalyzerService Started at Fri Oct 31 14:18:35 CST 2014
            Process= ChangeAudit
            State  = Program started - No mgt msgs received
            Pid    = 9247
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:18:23
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= 1014
            State  = Never started
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = N/A
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Not applicable,
            Process= 1965
            State  = Never started
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = N/A
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Not applicable,
            Process= 1964
            State  = Never started
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = N/A
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Not applicable,
            Process= 2360
            State  = Never started
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = N/A
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Not applicable,
            Process= 3056
            State  = Never started
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = N/A
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Not applicable,
            Process= 3104
            State  = Never started
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = N/A
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Not applicable,
            Process= 1001
            State  = Never started
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = N/A
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Not applicable,
            Process= 3177
            State  = Never started
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = N/A
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Not applicable,
            Process= 3206
            State  = Never started
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = N/A
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Not applicable,
            Process= 1015
            State  = Never started
            Pid    = 0
            RC     = 0
            Signo  = 0
            Start  = N/A
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Not applicable,
            Process= 1524
            State  = Program started - No mgt msgs received
            Pid    = 21804
            RC     = 0
            Signo  = 0
            Start  = 11/02/14 19:00:00
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= 3306
            State  = Program started - No mgt msgs received
            Pid    = 17433
            RC     = 0
            Signo  = 0
            Start  = 11/03/14 11:37:17
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
            Process= 1005
            State  = Running normally
            Pid    = 19289
            RC     = 0
            Signo  = 0
            Start  = 11/03/14 12:00:00
            Stop   = Not applicable
            Core   = Not applicable
            Info   = 1005 started.
            Process= diskWatcher
            State  = Program started - No mgt msgs received
            Pid    = 9249
            RC     = 0
            Signo  = 0
            Start  = 10/31/14 14:18:23
            Stop   = Not applicable
            Core   = Not applicable
            Info   = Application started by administrator request.
    Thanks in advance for your help.
    Best regards.

    Also when i click the alarms bar that is sitting in the bottom right i got these in DFMOGSServer.log
    [ Thu Nov 06  15:25:37 CST 2014 ] ERROR  com.cisco.nm.xms.ogs.kilner10.KilnerEventConsolidator makeEvent  - MAKE CONSOLIDATED_DFMOGS_EVENT: 9 data:
    [ Thu Nov 06  15:25:46 CST 2014 ] FATAL  com.cisco.nm.xms.ogs.server.OGSServer main  - Exception while OGS Server start up: CTMRegistryClient::addNewURNEntry  URN : ogs_server_urn ErrMsg : URN already in use
    com.cisco.nm.xms.ogs.util.OGSException: CTMRegistryClient::addNewURNEntry  URN : ogs_server_urn ErrMsg : URN already in use
            at com.cisco.nm.xms.ogs.server.OGSImpl.publishURN(OGSImpl.java:1396)
            at com.cisco.nm.xms.ogs.server.OGSServer.main(OGSServer.java:73)
    [ Thu Nov 06  15:31:54 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl isUserInTable  -
    java.lang.NullPointerException
            at com.cisco.nm.trx.epm.providers.persistence.ResultSetWrapper.next(Unknown Source)
            at com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl.isUserInTable(GroupUserImpl.java:171)
            at com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl.processCommand(GroupUserImpl.java:61)
            at com.cisco.nm.cuom.eventmon.webapp.AbstractCommandProcessor.execute(AbstractCommandProcessor.java:94)
            at com.cisco.nm.cuom.eventmon.webapp.EventMonitoringServlet.doPost(EventMonitoringServlet.java:202)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
            at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
            at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
            at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
            at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
            at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
            at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
            at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)
            at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:311)
            at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:776)
            at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:705)
            at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:898)
            at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)
            at java.lang.Thread.run(Thread.java:662)
    [ Thu Nov 06  15:31:54 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.api.impl.HbmDBManager executeQuery  - ExecuteQuery, returnList is empty or NULL, []
    [ Thu Nov 06  15:31:55 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.api.impl.HbmDBManager executeQuery  - ExecuteQuery, returnList is empty or NULL, []
    [ Thu Nov 06  15:31:55 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.api.impl.GroupManager getDevicesForNonOGSGroup  - getDevicesForNonOGSGroup() called with Unreachable Devices
    [ Thu Nov 06  15:31:55 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.api.impl.GroupManager getDevicesForNonOGSGroup  - getDevicesForNonOGSGroup() Got 9 devices from TIS
    [ Thu Nov 06  15:31:55 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.api.impl.GroupManager getDevicesForNonOGSGroup  - getDevicesForNonOGSGroup() called with Unmanaged Devices
    [ Thu Nov 06  15:31:55 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.api.impl.GroupManager getDevicesForNonOGSGroup  - getDevicesForNonOGSGroup() called with Suspended Devices
    [ Thu Nov 06  15:31:55 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.api.impl.GroupManager getDevicesForNonOGSGroup  - getDevicesForNonOGSGroup() Got 0 devices from TIS
    [ Thu Nov 06  15:31:55 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl isUserInTable  -
    java.lang.NullPointerException
            at com.cisco.nm.trx.epm.providers.persistence.ResultSetWrapper.next(Unknown Source)
            at com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl.isUserInTable(GroupUserImpl.java:171)
            at com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl.processCommand(GroupUserImpl.java:61)
            at com.cisco.nm.cuom.eventmon.webapp.AbstractCommandProcessor.execute(AbstractCommandProcessor.java:94)
            at com.cisco.nm.cuom.eventmon.webapp.EventMonitoringServlet.doPost(EventMonitoringServlet.java:202)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
            at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
            at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
            at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
            at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
            at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
            at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
            at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)
            at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:311)
            at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:776)
            at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:705)
            at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:898)
            at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)
            at java.lang.Thread.run(Thread.java:662)
    [ Thu Nov 06  15:31:55 CST 2014 ] ERROR  com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl isUserInTable  -
    java.lang.NullPointerException
            at com.cisco.nm.trx.epm.providers.persistence.ResultSetWrapper.next(Unknown Source)
            at com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl.isUserInTable(GroupUserImpl.java:171)
            at com.cisco.nm.cuom.eventmon.webapp.GroupUserImpl.processCommand(GroupUserImpl.java:61)
            at com.cisco.nm.cuom.eventmon.webapp.AbstractCommandProcessor.execute(AbstractCommandProcessor.java:94)
            at com.cisco.nm.cuom.eventmon.webapp.EventMonitoringServlet.doPost(EventMonitoringServlet.java:202)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
            at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
            at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
            at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
            at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
            at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
            at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
            at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)
            at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:311)
            at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:776)
            at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:705)
            at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:898)
            at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)
            at java.lang.Thread.run(Thread.java:662)
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