Error when previewing reports with prompts

"Prompting failed with the following error message: 'Unexpected error.'.
Error source: Prompt.dll Error code: 0x80043800"
... This error occurs when I try to preview a report with parameters being prompted. The parameter fields are just simple text boxes. Error does not occur when parameters are set to null.
I'm running Crystal Reports XI Release 2 Version 11.5.11.1470 on Windows XP Professional Service Pack 2. Has anyone seen this error? If so how can I resolve it
Regards,
Scott

Hi,
Try this,
Title: Error: "List of Values failure"prompt.dll Error code: 0x8004380D"
Symptom
In Crystal Reports, reports using List of Values (LOV) based on a Business View are refreshed and after 5 minutes an error message appears:
Prompting failed with the following error message: "List of Values failure: fail to get values. [ Cause of error: CORBA_SystemException ].
Error source: prompt.dll Error code: 0x8004380D".
Cause
This error message appears because there is a firewall between Crystal Reports and BusinessObjects Enterprise XI that is preventing the LOV from bringing back the data.
Resolution
Turn off or disable the firewall.
Alternately, specify a CORBA port using an updated version of CRLOV.DLL that lets you choose one port for CORBA to use. Obtain the appropriate file by doing the following:
Download the file update from the Downloads area of our web site.
Open C:\Program Files\Common Files\Business Objects\3.0\java\crconfig.xml in a text editor.
In the <DataDriverCommon> section add <BOEOrbPort>n</BOEOrbPort> where n is the number of the desired inbound port to use for CORBA.
Enable that port on the firewall to accept inbound traffic (along with the other ones Crystal Reports uses).
The LOV reports run correctly.
Thanks,
Vinay.

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Internet Explorer Script Error when running report with user-entered params

We are using Crystal Reports Version 11.0.0.1282. We have multiple copies each installed on a separate computer. We have a relatively simple report with a prompt for 2 values (parameters) to be selected or input by the users. The desktop is either Windows XP SP3 or Windows Server 2003 SP2 On all the XP/SP3 computers, this report works as expected. On the exception computer, the Windows Server2003 Desktop, we see the prompting screen with place holders for graphics instead of the buttons. When we attempt to select a value for the parameter by keying in the value and clicking on the OK link (no button), we see message box titled "Internet Explorer Script Error" with text: An error has occurred in the script on this page.
Line: xxx (varies depending on param chosen)
char 1
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===============================
Searhing around the forum and using Google, I found a suggestion to be copying the "prompting" folder and dll from a known working system - tried this, it didn't work.
So. I still need a solution. Any other suggestions??
Edited by: Grant Ellsworth on Mar 16, 2009 10:29 PM

>> I do not think it is because of the parameters you are entering/using, try without using the
>> parameters (just for testing), if you still get the error then its not the parameters which is causing
>> the problem.
If I create the report without asking for user-entered params, it works.
>> Can you please specify the browser and the tool to display the report you are using? Generally the
>> error popps up when there are any mistakes in html or if you are using a javascript which has a error.
The active browser on the computer is IE7 - 7.0.5730.13
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Did you try the "Validate" function from the Word Template Builder?
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Hello,
This is regarding Error we are facing in BO system.
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Hi ghw123,
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I've been blocked trying to test this behavior: whether or not the automatic refresh (on a timer) of a report with prompt will bring up the Refresh Report Data" window, asking about current or new prompt values, requiring manual intervention on each refresh. So, I take it to the community! When a report with prompt running from the server or within the client is manually refreshed, the Refresh Report Data window comes up and must be "answered" before the actual refresh occurs. We need to have 15 second automatic refresh of the report with prompts.
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Issue:
We are having trouble with Crystal Reports XI. It appears that the Crystal 10 runtime included the ability to process reports that used prompting. If we run the same report with the Crystal XI runtime, it fails.
I can send a sample of the report.
Error Dialog:
Title: Internet Explorer Script Error
Error Details:
An error has occurred in the script on this page
Line: 1
Char: 1
Error: invalid character
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URL: file: /// C:/Program%20Files/Business%20Objects/3.0/crystalreportsviewers11/prompting/js/promptengine_strings_en.js
Do you want to continue running scripts on this page?
Yes/No
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CrystalReports11_RDC_Reportengine.msm
CrystalReports11_RDC_Runtime.msm
CrystalReports11_HotFix_Merge.msm (This is contrived by us from one of your hot fixes)
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What do we need to do to correct this situation?
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*because the files under the prompting folder do not populate with the*
*merge module like they do with the full install of Crystal Reports.*
Please help.
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Edited by: Vivek Kumar Sharma on May 19, 2009 3:43 PM

We have JDK 1.6 installed. The License Merge Module is not related to
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Objects\3.0\crystalreportviewers11\prompting are not being installed.
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CrystalReports11_5_RDC_License.msm (should have been included)
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