Error when scanning on L7680 all-in-one

About a week ago my HP officejet pro L7680 all-in-one will no longer will scan with the hp solution Center software.
I am on Windows 7 - 32 bit.
The printer and PC are hard wired to router.
I get this error Scan cannot be performed because another program or computer is using the networked hp imaging device.
I see lots of stuff on the internet about this but none that I understand helps.
Please help
thx
Ralph

Hi ralph_kubota_ma,
Not quite.
When you clicked on the blue links in the post that mentions the Level 3 Uninstall and such, did you get a chance to read through each link and follow them step by step? Each link has instructions for how to do each task
For the Level 3 Uninstall, click here for instructions.
For clearing your Temp folder, click here for instructions.
For the HP Printer Install Wizard, click here to download.
If you run into issues, please let me know where in the document the problem arose. Good luck!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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Welcome to the forums malvernlink_asp,
I saw your post about the printing troubles you are having with your Windows 8.1 system and Photosmart B110. I will gladly do my best to help you!
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If the copies work fine, please run the HP Print and Scan Doctor from your computer and write me back with the detailed results or send me a screen shot.
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Plug the router back in and wait another minute, next turn on the printer and computer.
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R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Hello @kellycc,
Welcome to the HP Support Forums! I see when you try to scan with your HP Photosmart C7280 with your Mac running the 10.7 Operating system you get an error 'The scan cannot be performed because another program has control of the HP imaging device. Try the following steps. After each step, try scanning again.'.
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Scrub/ Uninstall
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HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Welcome to the HP Forums!
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RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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