Error when starting a new project in Premier Elements 11

Question

When I open Premier Elements 11 and select Video Editor - New Project, I keep getting an error that says, [..\..Src\Core\Preferences\cpp-338].  When I click on the Continue button, I get a Runtime Error and the application closes.  It doesn't stop running, though.  I have to stop it in the Task Manager Processes screen.
I have Windows XP SP3, and I have installed all the latest Windows updates, I have updated my Java version, I have defragmented my hard drive, I have run a disk clean up application, and I have uninstalled and reinstalled several times over with the DVD, and I have Quicktime installed with its latest updates.
I worked with an Adobe support tech yesterday who worked with my system a little, but he left me hanging and didn't call me back today.
I paid money for this application and desperately need it for my job.  I hope someone can help me.
Thanks,
A very frustrated customer.

Answer 1

For Networked home folders (aka Personal folder), here's a work around script that you are free to use.  (Based on AJohnF's suggestion.)
The Script verifies if the current domain user has an 'J' drive if not, it starts APE, if there is a home folder assigned to the domain user...
It temporarily changes the User Shell Personal folder registry.
Starts Adobe Premiere Elements and waits for it to close.
Once APE is closed it will change the registry back.
You can remove the ' in front of the msgbox lines to get prompts along the way for testing.
Create a new desktop shortcut that will point to the "Start Premiere 11.vbs" (or whatever you called it)
We deployed it via SCCM and replaced the existing desktop shortcut for APE with new shortcut. Deployment of script and desktop shortcut could be done via computer startup, preferences, SCCM it up to you.
Change the "J:\" and "J:\My Videos" to match your environment.
' Script based on Adobe forum post & PSSD Login Script
'http://support.muse.adobe.com/thread/1170813?start=0&tstart=0
on error resume next
Dim oFSO               'For folder creation
Dim objSysInfo, objShell, objNetwork
Dim strUserPath, objUser
Dim strHomeDrive
'WScript.Timeout = 5               '5 Second Timeout
'Create Objects
Set objShell = CreateObject("WScript.Shell")
Set objSysInfo = CreateObject("ADSystemInfo")
Set objNetwork = CreateObject("Wscript.Network")
Set oFSO    = CreateObject("Scripting.FileSystemObject")
Premiere = chr(34) & "C:\Program Files\Adobe\Adobe Premiere Elements 11\Adobe Premiere Elements.exe" & chr(34)
' User account info
strUserPath = "LDAP://" & objSysInfo.UserName
Set objUser = GetObject(strUserPath)
strHomeDrive = objUser.Get("homeDrive")
' Look for J drive
If strHomeDrive = "J:" then
'msgbox "Found J drive.  Applying fix"
oFSO.CreateFolder "J:\My Videos"             
objshell.RegWrite "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Personal", "J:\My Videos"
'msgbox "Starting " & Premiere
objshell.Run Premiere,0,1
' Waits for program to close then resets the Registry
objshell.RegWrite "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Personal", "J:\"
'msgbox "Registry Changed back to default"
Else
'msgbox "No network drive. Not Applying fix"
'msgbox "Starting " & Premiere
objshell.Run Premiere,0,1
'msgbox "Program Finished"
end if