Error when submitting time in CATS regular

when trying to submit time in CATS regular (ESS Time Entry standard application) I get the following error:
"Personnel number 00090339 does not exist or you do not have authorization
Erroneous records exist. Navigation is not possible "
any idea what might be the issue?
Portal user exists in ECC6 and is assigned to employee 90339 in infotype 105.
Portal user has the standard SAP employee role assigned in ECC6.
T

Tiberiu,
check the dump in st22 and check the authorisations for the user
Thanks
Bala Duvvuri

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Edited by: Sandeep Jayendran on Dec 6, 2011 11:22 AM

Hello Gents,
I ran another test and had a look at the VDS Operation log to get more detail around the error; here's an excerpt from the operation log:
Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
End element SOAP-ENV:Envelope
Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
org.apache.axis.i18n.resource::handleGetObject(empty00)
Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
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Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
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Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
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Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
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Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
Additional message = msgcode=000;msgdescription=Request Created;msgtype=SUCCESS;requestno=92
Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
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Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
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Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
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Time: Tue Dec 13 18:01:43 GMT 2011 Level: Info Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
Operation result: 2
Time: Tue Dec 13 18:01:43 GMT 2011 Level: Warning Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
Exception: (GRC Submit Request:2:oracle.jdbc.driver.OracleDriver)
Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
Returning: opResult:2,info: ((GRC Submit Request:2:oracle.jdbc.driver.OracleDriver))
Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
Finished add operation
Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
Sending operation result
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Sending response to socket: 63621
Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
LDAP Session continues ...
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Exception from Add operation:javax.naming.CommunicationException: [LDAP: error code 2 - (GRC Submit Request:2:oracle.jdbc.driver.OracleDriver)]; remaining name 'cn=TESTUSER,ou=submitrequest,o=grc'
 
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2011-12-05 20:21:32,046 [SAPEngine_Application_Thread[impl:3]_30] ERROR com.sap.security.api.NoSuchUserAccountException: Cannot find user when logonid is null!
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 at com.virsa.ae.ejbutil.submitrequest.RequestSubmissionBean.submitRequest(RequestSubmissionBean.java:564)
 at com.virsa.ae.ejb.submitrequest.SubmitRequestEJBBean.getSubmitRequest(SubmitRequestEJBBean.java:45)
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2011-12-05 20:21:32,064 [SAPEngine_Application_Thread[impl:3]_30] ERROR com.virsa.ae.core.BOException: Error in Searching Users...
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 at com.virsa.ae.search.bo.SearchUserBO.getUserById(SearchUserBO.java:201)
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What are we supposed to set the User data source as within CUP? Is there something else we should be doing to fix this? 
 
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Thanks a lot in advance! 
 
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Hi Diego,
Thanks a lot for your quick response! Sorry for the delay in responding; I was travelling.
Uploading the new files from the Note you mentioned allowed us to view what the actual errors were; but we've started running into new errors now; when looking at the operation logs for VDS, I see that the webservice actually returns an operation result of SUCCESS also quoting that "Finished add operation"; which is why the request does in fact get created in CUP but a couple of log entries later after the webservice returns the request number I encounter the following error within VDS:
Exception in GRC WS API call:oracle.jdbc.driver.OracleDriver
Here's the error found in sequence within a set of other operational log messages within VDS:
Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
End element SOAP-ENV:Envelope
Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
org.apache.axis.i18n.resource::handleGetObject(empty00)
Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
NSPop (empty)
Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
org.apache.axis.i18n.resource::handleGetObject(setMsgForm)
Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
Setting current message form to: FORM_OPTIMIZED (currentMessage is now org.apache.axis.utils.ByteArray)
Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
Exit: SOAPPart::saveChanges(): org.apache.axis.utils.ByteArray@7ecd78
Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
Operations result is:SUCCESS
Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
Additional message = msgcode=000;msgdescription=Request Created;msgtype=SUCCESS;requestno=92
Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
Requst number: 92
Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
Exception in GRC WS API call:oracle.jdbc.driver.OracleDriver
Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
*** Fetch result code ***
Time: Tue Dec 13 18:01:43 GMT 2011 Level: Info Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
Operation result: 2
Time: Tue Dec 13 18:01:43 GMT 2011 Level: Warning Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
Exception: (GRC Submit Request:2:oracle.jdbc.driver.OracleDriver)
Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
Returning: opResult:2,info: ((GRC Submit Request:2:oracle.jdbc.driver.OracleDriver))
Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
Finished add operation
Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
Sending operation result
Time: Tue Dec 13 18:01:43 GMT 2011 Level: All Thread: Thread[3,3,LDAP
Sessions:main_listener_4389] Logger: Plain Message:
Sending response to socket: 63621
Time: Tue Dec 13 18:01:43 GMT 2011 Level: Debug Thread: Thread[3,3,LDAP Sessions:main_listener_4389] Logger: Plain Message:
LDAP Session continues ...
It's the strangest thing, because it seems to send the request across successfully which is how the request is getting created in CUP but after it succeeds it encounters the exception with the GRC WebService call from the API; any ideas why this is happening? how can we possibly fix this?
Would greatly appreciate any insight / advice on this!
Cheers,
Sandeep

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Error when submitting time in CATS regular

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