Error while trying to view report instances

Application: BO XI 3.1
Crystal Reports 2008
While in BOE Infoview, users sometimes receive "Internal Error.  Please contact system administrator" message as they try to view the report instances (from History tab and/or trying to refresh report).  This seems to happen intermittently since sometimes users can run/view the reports as they log out of Infoview and log back in and it works normally again OR wait for a few minutes.  THis is very strange and quite annoying having users log out and in all the time and sometimes they can't view the report instances or try to refresh the report with new parameters....Anyboy has experience with this type of behavior?
Thanks!

Do you have any service packs and/or fix packs installed?
What is the sizing of your BOBJ server environment(number of servers, memory etc)?
Regards,
Stratos

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