Erros in Agent Inbox Profiles for Account Factsheet

Hello All,
I need my service request and service orders to appear in the account fact sheet in the interaction center role
For the missing customization I go to CRM-Interaction Center WebClient-Agent Inbox-Define Inbox Profiles where I have created a z profile screen shot attached
When I try to add my custom transaction type
The system gives me the error message below
Entry ZRVR does not exist in crmc_aui_maincat
Kind Regards
Atul

Hello,
You may want to follow the system instruction, and maintain entry in the given table.
This can be found in the SPRO here :
Interaction Center WebClient->Agent Inbox->Inbox Search Definitions->Define Item Types for Searches
Best regards,
Sylvain AGUETTAZ

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The Push Processing got triggered via QRFC and the Queue name is fetched.
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Hello,
You may want to follow the system instruction, and maintain entry in the given table.
This can be found in the SPRO here :
Interaction Center WebClient->Agent Inbox->Inbox Search Definitions->Define Item Types for Searches
Best regards,
Sylvain AGUETTAZ

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use the custom_hit_list to sort by posting_date asc if they sort by creation date
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Hi, please check your configuration.
Find out the Agent inbox profile and go to customizing tcode CRMC_IC_AUI_PROFILE (SPRO --> CRM --> Interaction Center WebClient --> AgentInbox --> Define Inbox profiles).
Select your inbox profile and check main categories assignment. Might be that you have to remove entries.
Kind regards,

The agent inbox doesnu2019t display email

Hi Gurus,
I need to customizing the email inbound in agent inbox, but I cannot see the email in agent inbox only can see it in the E-mail Inbox with salespro business rol.
I did the following:
1.- I created a user MAILADM with the Email (emailin@company) and Comm. Method (RML Remote Mail)
2.- I Maintained my user with the Email (emailin@company), Comm. Method (E-Mail) and Comment (emailin@company).
3.- In the tx CRMC_IC_AUIGNADR, Address / Number (emailin@company), Comm. Method (INT) and Workflow Priority (High).
4.- In the tx CRMC_IC_AUI_GEN, Reply Address (emailin@company).
5.- In the tx CRMC_IC_AUICOMM, Object ID (14008030) and Comm. Method (INT).
5.- I assigned Agents for E-Mail Handling. My Position.
6.- In the tx So28, Recipient (emailin@company), New recipient - SAP object instance - AUI: Support object (emailin@company).
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Dear Alfredo,
From information provided I understand that trx: SWI1 shows no Instance of WS14000164, although most of your customizing looks to reviewed/set. I understand that WS14000164 has been activated (trx: CRMC_IC_MAIL_WF) and E-mail address properly maintained at SO28.
Confirm that Event: <ICAUISUPP, MAILRECEIVED, WS14000164>, is not getting deactivated (trx: SWE2).
Via Event Trace (SWEL/SWELS) you can determine, if event is being triggered or not. If No Event is being triggered and E-mail actually shows at SOIN, activate SAPConnect Trace, refer to Note:194926. Check if SAPConnect Trace provides further information
about your case.
From an e-mail sent by Juan Miguel Silva, I noticed you have setup SO50, as test could you please check if such entries are conflicting with E-mail handled by Workflow: WS14000164. Make note of them and remove them temporally. Repeat your test. Check if Event is triggered and Workflow is started.
If no e-mail is shown at SOIN, confirm you have setup inbound e-mails, refer to SAP Note: 455140, if so, send for example, an inbound e-mail to a SAP-User, which can review it via SBWP. If no email is shown at SOIN, I am afraid problem would be outside SAP CRM system. You may follow Note: 607108, to send an e-mail via TELNET command to SAP CRM System to address maintained [SO28], and check if e-mail are received. If so, contact your Mail Administrator to review why E-mails are note getting to SAP CRM System.
Luis Vera
AGS Primary Support, Global Support Center, Spain
Edited by: Luis Vera on Jul 1, 2011 10:37 AM

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We have configured ERMS rule modeler with a routing to an organisation unit if email content contains a specific word.
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Hi Manoj,
Have you look at this configuration in SPRO
->Agent Inbox ->Setting for Asynchronous Inbound Processing ->Define Receving Emails/Fax settings inthis Set Comm.method as INT i.e E-Mail.
Pls check this config and get back me..
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We are facing issue in "Forward To" functionality in Agent Inbox.
We have done below configuration steps to execute "Forward To".
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Here define responsible groups (which are already maintained in Org model as a Org. unit).
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We forward inbox item to particular group. Now forwared item should be visible in that particular group.
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Mohit

Hi Arun,
Yes we are using IC_Agent role and inbox profile is assigned this role.
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Item level ststus not showing search list for agent inbox

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while selecting item level ststus in agent inbox it is not showing records in search list.so many records existed in system based on item leval ststuses.
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Hi,
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Error when determining the CTIADM_PROF profile for agent xyz

Hi,
I have created the new cic frame work and assigned it to the position. when i run the TC - cic0, I am getting the following
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Can you help me out ?
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Hi Devi,
Problem is your IC winclient profile definition don't have any profile definition for CTIAMD_PROF assigned to it.
For this you can use standard profiles or may create your own CTI Component profile.
Follow IMG path:
Customer Relationship Managemet>Interaction Center WinClient>Component Configuration>Hidden Components>Configuration of CTI Component-->Define CTI Component Profile
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Pratik Patel
Reward with POints!

Error when determining the CTIADM_PROF profile for Agent 1010301

Hi,
here problem is while opening the cic win( Trn : CIC0 - Customer Interaction Center) it's throwing error when determining the CTIADM_PROF profile for Agent 1010301
pls. any ideas would be greatfull.
Thanks

Hi,
please check the following.
1. Make sure in the CIC profile (transaction CICo), a profile category
CTIADM_PROF is there and a valid profile is assigned.
Or, if no telephony should be used, make sure telephony and its com-
ponents are switched off on the CIC framework (transaction
CRMC_CIC_FW_MAINTAIN)
2. in the standard system, when you start your CIC, the framework is
taken from the highest org-unit and the components are taken from the
lowest level.
If you use more then one level of org-unit, please make sure that they
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hopefully this helps!
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Hello,
We are currently upgrading from Sunopsis V3 to ODI 10.1.3.4.0.
With Sunopsis we use several agents (more than 10), but they all use the same Sunopsis user.
For ODI installation I would like to add some security, for example each agent would use a specific ODI user, and this user could access only some servers.
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What's the best way of doing this ?
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Nicolas

Hi Cezar,
Thank you for your answer.
In fact I tried to do the same thing, but with servers (because i think it would be easier to maintain).
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HT4864 I am getting a triangle with an exclamation point next to my inbox...it says: There may be a problem with the mail server or network. Verify the settings for account "MobileMe" or try again. The server returned the error: Mail was unable to log in

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This is the messege I am gewtting:
There may be a problem with the mail server or network. Verify the settings for account “MobileMe” or try again.
The server returned the error: Mail was unable to log in to the IMAP server “p02-imap.mail.me.com” using “Password” authentication. Verify that your account settings are correct.
The server returned the error: Service temporarily unavailable

Also if I go to system preferences accounts and re-enter the password it fixes the glitch sometimes.

Work item cannot be processed from IC WebClient agent inbox

Hi forum,
When I select a work item (service ticket) and click on the
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Hi Shridhar,
1. Is service ticket link available in your webclient.If not add the service ticket link in the navigation bar profile.
2. Also make sure that the transcation type(with which the search of service ticket happens) is assigned to the business transcation profile.
Wish the information is useful.If it helps, do reward with points.
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Unable to see the email attachments in IC Agent Inbox

Hi All,
we are running on crm7.1, i have configured agent inbox and the email functionality is working fine, we used ERMS in our scenario to route the emails to specific agents.
Issue is that: the emails are visible and availble to the agents but we are not able to see the attachments along with, In agent inbox , the attachment is not visible for opening or downloading.
Following has been done:
Email profile has been configured IN IC WEB CLIENT -> BASIC SETTINGS -> COMMUNICATION - > EMAIL PROFILE - > Display of HTML mails is enabled.
Email profile has been added in business role via functional profiles.
SM30 -> table SXPARAMS - > maintained MULTILVALUE/ALTERNATIVE with HTML ACCORDING TO THE NOTE.
Note 1787141 has been implemented in the system.
still, we are not able to view the attachments which were sent to [email protected] , while the agent logs on, he is able to see the email but not the attachment.
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Aj

Hi Sigrid,
I am able to see the entry in SOIN. however the attachment is displayed like below (attached screenshot for the same, please take a look)
SAP_BASIS is release 702 , level 0012, highest support SAPKB70212
BBPCRM is Release 701 with level 0009, highest support SAPKU70109.
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Agente Inbox

Hi Experts,
We are customizing IC WinClient for CRM 5.0 and would like to know the difference between the subfolders Planned Bus. Transactions and Planned Activities that are shown in the workspace IC_WORKLIST (Agent Inbox).
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Alda Lobato

Hi,
What’s your account type using in Outlook? IMAP account or Exchange account?
Please make sure your Outlook 2013 is updated to the latest version. Then click Send/Receive > Send/Receive All Folders to manually download mailbox data files from mail server to Outlook data file. If it fails, please recreate the IMAP account in Outlook
to have a try:
http://support.microsoft.com/kb/829918
Additionally, if you are using IMAP account, we can also refer to the following article for more IMAP Syncing issue troubleshooting:
http://www.msoutlook.info/question/840
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please
make sure that you completely understand the risk before retrieving any suggestions from the above link.
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Winnie Liang
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CRM 6.0 Agent Inbox Due Date Advanced Warning

Has anyone implemented Advanced Warning for Due Date for Inbox Items?
We are also looking at defining an Advanced Warning for Due Date for the Inbox where the icon for each Email in the Agent Inbox would change (Green/Yellow/Red traffic lights) versus the Gray Diamond we see today.
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Hello together,
I a m stuck at the same point. I know it is long ago, but it is worth a try:-)
I would appreciate your answers.
BR
Hannes

Erros in Agent Inbox Profiles for Account Factsheet

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