Essbase Add-in and Office 2010 double clicking drilling down issue

We have Office 2010 and Essbase Add-in 6.5.4 and some users are having issues when double clicking to zoom in. When using the double-click to drill down, it flashes a few times and drills down to the lowest level even though it is setup to zoom to the next level. It works when you use zoom in from the menu and this doesnt happen to all the users. Does anyone have a fix for this issue?

We had similar issue but with lower versions of excel where a double click acts continously till the lowest level is reached for the member selected. Notice that all the members are not at the lowest level, it only happens for the current selected cell in excel.
In my case a re-install of add-in worked. Have you tried re-installing add-in. See that unistall is complete before re-installation. As you understand the problem is not with all machines/users, hence it should not be an issue with add-in.

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    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
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