Re: Essbase Add-in and Excel 2010

I have a user who is getting the following error:
Excel experienced a serious problem with the 'c:\oracle\middleware\epmsystem11r1\products\exceladdin\bin\essexcin.xll" add-in. . . .Do you want to disable this add-in?
Do we need to reinstall the Essbase add-in ?
I have had the user disable other add-ins via 'File > Options > Add-ins > Excel add-ins and that didn't resolve the problem.
Are there any compatibility issues with 64 bit Excel?
Also, after installing Essbase add-in, what are the items that should appear
'File > Options > Add-ins > Excel add-ins
Excel version : 2010
Add-in version Essbase Spreadsheet add-in, Fusion Edition 11.1.2
I would appreciate a quick response.
My email id is < removed by moderator so that you don't get spammed for all Eternity >

Also, after installing Essbase add-in, what are the items that should appear 
'File > Options > Add-ins > Excel add-ins
The user has the following items:
Essexcin.
In2Hyp Essbase ribbon.
Oracle Essbase Query Designer Addin.
The items which I have in 'File > Options > Add-ins > Excel add-ins is:
In2Hyp Essbase Ribbon
Oracle Essbase OLAP Server DLL (Non- Unicode)
Oracle Essbase Query Designer Addin.
Could you please kindly help me understand the difference?
Do you recommend reinstalling the Essbase add-in ?
Thank you very much for your help.

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    Client Third Party Software                                        
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