EURent Case Management demo - start case

I have deployed the case management composite and UI and I can log perfectly into the UI and I can see in Enterprise Manager that EURent has been deployed.
Now I want to test it by creating a case, and use the sample XML payload for the EURent.startCase service, and when I send the request (http://localhost:port/soa-infra/services/default/EURent/EURent.service), I get an "Accepted" response and by looking in enterprise manager it seems that a case has been started. My problem is, that I cannot see this case when I log into the UI as the mmitch user as specified in the guide.
Is anybody else experiencing problems with actually viewing the cases in the demo UI?

Can you tell me what environment you are using when succesfully trying the UIRent demo?
I am having A LOT of trouble with even the most simple case management projects and I am out of ideas.
I have installed JDeveloper 11g which includes a WebLogic 10.3.5 server and I have installed the SOA/BPM Suite too. I have added patches p15995111 and p14526899 which according to Oracle are the required patches for Case management.
Even when I create the simplest case manegement demo with a single automatic BPM process which doesn't do anythign and a rule which sets a milestone after the activity is completed doesnt work. I can see in Enterprise Manager that the BPM process is completed but the rule is never fired. Is there something special which have to be configured on the WL server to be able to run case management projects?

Similar Messages

Case Management - Create a Case using FM or Class-Method

Hi all,
I am involved in a Case Management project now.
I have a requeirment where I have to create a Case using a Function Module or a Method of a class.
Does anybody knowhow to do this?
Thanks and kind regards,
Guillermo

Hi,
Can you try the following BAPI - BAPI_CRMCASE_CREATE from the Function Group - CRM_CMG_BAPI. I guess this will at least give you some idea as to how to proceed. Also, have a look at the Function Module documentation which will give you an idea of the sample code.
You can also have a look at the following Class Method - cl_crm_cmg_manager=>create_case. I found this in CL_CRM_CMG_IL which is the SAP CRM 6.0 Genil Component Class.
I hope this will help.
Thanks and Regards,
Samantak.
Edited by: Samantak Chatterjee on Oct 26, 2010 4:03 PM

Case Management | Recreating a case for same BP

Hello Guru's,
I have created a case for the blocked business partner which was rejected and BP is still in blocked stage. Now business wanted to create a new case for the same BP.
While creation of the case, system conveys that the case is already exist for the given business partner and workflow is not getting triggered as the workflow status is in completion status.
How to retrigger the case for already processed case? How to change the status of case from Rejected to approved or vice versa.
Thanks & Regards
Rahul

H Rahul,
I am working to configure Case Management to work with GTS. I have made what I believe are the correct configuration settings under Process Route and Case Types in the IMG for Case Management, and have activated it for SAP GTS. The guide recommends that you leave the default settings for most of the config, which I have. However, when I try to create a case I receive the message "No process route model could be determined".
Can you share the detailed steps in sequence to set up case management?
Thanks for your help.
Raj

Case Management - Arrays as case data

I have a Case Management project where I would like to have an array of people on the case as case data. My thought is, that the way to do it is to model a Business Object "People" which has a list of "Person" Business Objects. Then I can add the "People" object as case data.
But what happens if I have two different case activities (or two instances of the same activity) which adds a person to the "People" object and saves as case data? I'm not sure what best practice is in this scenario. Should I make a sevice call in the BPM process where a service executes some custom java code to interact with the Case Management API and manipulate the data?

Hi,
please try the following - I just checked it:
1) Create your composite with case and caserule
2) Create a HumanTask (e.g. HumanTask1) with input / output => e.g. parameter1 & parameter2
3) Promote the task as CaseActivity.
4) Open the Business Rule associated with the case. Go to Facts and create a new XML Fact based on the generated HumanTask1Payload.xsd (it contains the booleans that you defined for the HumanTask). Press OK.
5) From now on you can use the fact in your rule. For example in the condition type HumanTask1PayloadType and select the appropriate parameter.
Please let me know if it works for you.
Danilo

Development environment for Case Management

Hi,
I want to get started with Case Management, but I could use some startup tips as this is the first time I am installing a Java environment from scratch. To be able to design and develop case management solutions, JDeveloper is required and it seems that there is a WebLogic server embedded in the JDeveloper installation. I can install the BPM extensions for JDeveloper and I have the support for Case Management. But is this enough to actually deploy and test a solution? Or does that require a stand alone weblogic+SOA suite installation? I would rather have all this figured out before I start installing all the different things.
Thanks

And if you are starting to work with Case Management you probably will like this post at SOA & BPM Partner Community Blog: https://blogs.oracle.com/soacommunity/entry/case_management_samples_released_by
As well as this other references:
Oracle® Fusion Middleware Modeling and Implementation Guide for Oracle Business Process Management 11g Release 1 (11.1.1.7)
31 Working with Case Management
http://docs.oracle.com/cd/E28280_01/doc.1111/e15176/case_mgmt_bpmpd.htm#CIHJBBCA
Series of posts from the Oracle A-Team (start from the end of the list below):
Case Management In-Depth: Cases & Case Activities Part 2 – Case Rules
http://www.ateam-oracle.com/case-management-in-depth-cases-case-activities-part-2-case-rules/
Case Management In-Depth: Cases & Case Activities Part 1 – Acivity Scope
http://www.ateam-oracle.com/case-management-in-depth-cases-case-activities-part-1-acivity-scope/
Case Management In-Depth: Stakeholders & Permissions
http://www.ateam-oracle.com/case-management-in-depth-stakeholders-permissions/
Case Management Part 3: Runtime Lifecycle of a Project
http://www.ateam-oracle.com/case-management-part-3-runtime-lifecycle-of-a-project/
Case Management Part 2: Anatomy of a Project
http://www.ateam-oracle.com/case-management-part-2-anatomy-of-a-project/
Case Management Part 1: An Introduction
http://www.ateam-oracle.com/case-management-part-1-an-introduction/

Does anybody know something about developer's documentation for BPM 11.1.1.7 Case Management ?

I found only "Javadoc" and "Modelling and Implementation Guide". Both documents seems to be scarce to start development. Of course there are a lot of blogs and one example on java.net, but where is a documentation ???

In fact the Modeling and Implementation Guide it is an official documentation.
Oracle® Fusion Middleware Modeling and Implementation Guide for Oracle Business Process Management 11g Release 1 (11.1.1.7)
31 Working with Case Management
http://docs.oracle.com/cd/E28280_01/doc.1111/e15176/case_mgmt_bpmpd.htm#CIHJBBCA
But I would also strongly recommend you to read this series of posts from the Oracle A-Team (start from the end of the list below):
Case Management In-Depth: Cases & Case Activities Part 2 – Case Rules
http://www.ateam-oracle.com/case-management-in-depth-cases-case-activities-part-2-case-rules/
Case Management In-Depth: Cases & Case Activities Part 1 – Acivity Scope
http://www.ateam-oracle.com/case-management-in-depth-cases-case-activities-part-1-acivity-scope/
Case Management In-Depth: Stakeholders & Permissions
http://www.ateam-oracle.com/case-management-in-depth-stakeholders-permissions/
Case Management Part 3: Runtime Lifecycle of a Project
http://www.ateam-oracle.com/case-management-part-3-runtime-lifecycle-of-a-project/
Case Management Part 2: Anatomy of a Project
http://www.ateam-oracle.com/case-management-part-2-anatomy-of-a-project/
Case Management Part 1: An Introduction
http://www.ateam-oracle.com/case-management-part-1-an-introduction/

ERES process is giving error in Case Management

Hi All,
I am trying to implement ERES in Case Management -> Agent Dashboard -> Case Summary (click on 'E-Record' button).
I have done the setups as mentioned in the Doc ID 1067744.1.
I am facing the below issues
1. As per the step 9 (Expected results), 'E-Record Details' is not enabled in 'Tools1' menu. It's still disabled.
2. As per the step 11, I am able to test the AME setups - No Issues.
3. As per the step 6 (ERES Administrator), when I validate the event 'oracle.apps.cs.sr.ServiceRequestApproval', I am getting the below error under XML Payload.
An unexpected error has occurred while generating the XML payload. ORA-20001: The DB to XML transformation has failed with the following error: ECX_MAP_NOT_FOUND. The log file details are: ecx.plsql.out.61034.1609.log ORA-06512: at "APPS.APP_EXCEPTION", line 72 ORA-06512: at "APPS.EDR_UTILITIES", line 1488 ORA-06512: at line 2
Could anyone help me to resolve this error for "ECX_MAP_NOT_FOUND"?
I noticed that there is NO data in ECX_MAPPINGS table for the event when I run the below query
SELECT * FROM ECX_MAPPINGS WHERE MAP_CODE like 'oracle.apps.cs.sr.ServiceRequestApproval';
Thanks,
Harish Nunna

Solution:
Add a new Subscription Parameter called EDR_XML_MAP_CODE for "oracle.apps.cs.sr.ServiceRequestApproval" business event:
1. Login as SYSADMIN user
2. (R) Workflow Administrator Web Applications responsibility
3. (N) Administrator Workflow: Business Events
4. Search for Name = oracle.apps.cs.sr.ServiceRequestApproval
5. Click on "Subscription" icon
6. Click on Update pen icon
7. Update Event Subscriptions page will load
8. Click on Next
9. At the Subscription Parameters section click on Add Another Row button
10. Add EDR_XML_MAP_CODE with oracle.apps.edr.erectxt.create value and Apply.

Adding Business Partner as Partner Funcation in Case Managment

Hi,
Happy new year to all,
I am working on migrating an old PCUI applications to the new web client under CRM 6.0 /2007. Our applications developed using CRM Case Management. Since, Case Management does not support partner determination we had to code this using a BADI (to manually inserting a business partner to the case). However, after migrating to the new interface CRM Web Client, this BADI is not called at all. How can I programmaticly insert a specific Business partner to a case.
The codes used under PCUI was like this
BADI: CRM_CMG_CASE_ACCESS
        CALL METHOD IR_ACCESS->add_object_to_rec
          EXPORTING
            iv_anchor         = 'C1'
            iv_search_key     = w_search_key
            IV_PARTNER_FCT    = w_part_funct
          EXCEPTIONS
            failed            = 1
            OTHERS            = 2.
kindly help. Thanks

Hi Sriky,
Easy transaction to Case Management customizing is SCASE_CUSTOMIZING. There you have an overview of the customizing of case management.
Also carryon these steps one by one... Your problem gets resolved.
Case Management Basic Settings :
Define Number Range Intervals for Case
Define Case Types
Determine Permitted values for attribute
Create values for "Category" attribute
Create values for "Cause" attributes
Create values for "Priority" attribute
Create values for "Reason" for escalation attribute
Assign escalation reasons to an attribute profile
Create values for "Authorization level" attribute
System Modifications
Create status profile
Create Text profile
Create Text Ids
Create Text Profile
Define Logical system for external objects
Enhanced System modifications
Note About Enhanced System Modifications
Define Processes
Set up registry
Create/Change Case Record Model
Create Profiles
Create attribute profile
Create function profile
Create terminology profile
Create Activities for authorization check
Activate application log
Define processes
Create/Change Case Record Model
When u open the Transaction SCASE_CUSTOMIZING , there will be Registry Steps...
Follow them step by step.
For any queries reply.
Regards,
Eswari.

Print from Case Management

Hey Guru's
I would like to print different forms from Case management, dependant on Case types.
Where in configuration do you configure for printing to enable me to assign forms to be printed for different Cases!!!!!
Thank you in advance!!!

Well just use the PPF functionality where you define Action Profiles and Actions, and then assign each Action Profile to a case type.

This is a humble request to guide me through the new case management.

I read completely about case management.
But i didn't get that when we are deploying out case into the server then we should instantiate which one the processess which are promoted as activity or the case where we are required to enter the caseid and all.
If suppose we are doing so that we are initiating the case then nothing happens only a new instance is created
Is it so that suppose there are 8 processes promoted as our case activity then we have to TEST each of the process individually,then again for each process a seperate instance is being created and the data cannot flow from one process to another.
Please guide me through this ,I am totally cofused regarding this.
Actually make me understand the total scenario what we are going to do with case management........

You cannot. From a legal standpoint, the license agreement for OS X mandates that you run OS X only on Apple hardware. HP is not (yet) owned by Apple.
From a technical standpoint, your HP laptop doesn't use EFI, but rather an early predecessor called a BIOS. Apple is the only vendor of consumer computer hardware that uses EFI; other vendors reserve EFI for use in servers.
Secondly, Apple's operating systems support a rather limited number of configurations of video hardware and mainboard chipsets directly since they need only support those systems that they manufacture. You cannot use Windows software or drivers on OS X, so prior to installation, you would need to write your own hardware drivers for your laptop, create an OS X drive image on a Mac, and then modify that image with your drivers before putting it in the HP.
It will be simpler (and legal), to simply purchase a used Mac. Apple's online store has refurbished MacBook Airs starting at $850 and Mac Minis for $700. If you go to e-bay or craigslist, you'll find used Macs for considerably less.

Help with CASE MANAGEMENT

Hi Experts,
I am working with Case Management, and I have to create Cases with all its specifications automatically. Anybody knows how I can create it? or Anybody have any suggestion or documentation to start with this.
Thanks in advance.
Regards,
Beatriz.

Hi,
Easy transaction to Case Management customizing is SCASE_CUSTOMIZING. There you have an overview of the customizing of case management.
Also carryon these steps one by one...
Case Management Basic Settings :
Define Number Range Intervals for Case
Define Case Types
Determine Permitted values for attribute
Create values for "Category" attribute
Create values for "Cause" attributes
Create values for "Priority" attribute
Create values for "Reason" for escalation attribute
Assign escalation reasons to an attribute profile
Create values for "Authorization level" attribute
System Modifications
Create status profile
Create Text profile
Create Text Ids
Create Text Profile
Define Logical system for external objects
Enhanced System modifications
Note About Enhanced System Modifications
Define Processes
Set up registry
Create/Change Case Record Model
Create Profiles
Create attribute profile
Create function profile
Create terminology profile
Create Activities for authorization check
Activate application log
Define processes
Create/Change Case Record Model
When u open the Transaction SCASE_CUSTOMIZING , there will be Registry Steps...
Follow them step by step.
For any queries reply.
Regards,
Eswari.

Standard Business Content & Data Targets for Case Management & CRM Survey

Dear Friends,
We are implementing CRM2007 with BW3.5 for reports for CRM Analytics. We require to Identify the Standard Data Targets & Standard Business Content (Reports) available for the following:
1. Case Management
2. CRM Survey (We have already been able to identify Data targets in BW3.5 for Web Survey & in CRM 2007 we have been able to identify Data targets for CRM Survey, as well as Web Survey. Our requirement is identifying Data Target for CRM Survey)
Please guide.
Regards,
Rajesh Banka

hi,
You can find the planning scenarios related to planning ifor CRM at this link http://help.sap.com/SAPHELP_SEM350BW/helpdata/EN/05/242537cedf2056e10000009b38f936/frameset.htm
You can also find the details on demo content for the same at http://help.sap.com/SAPHELP_SEM350BW/helpdata/EN/05/242537cedf2056e10000009b38f936/frameset.htm
Regards,
Deepti

Configuring workflow for case management

Hi
My requirement is to copy the standard workflow for case management WS01700044 and add few things once the case is processed.
Now my problem is, how do I configure this new Z workflow in the SCASE. So that once I save the case, I should be able to start the workflow I have created.
Currently only 2 workflows are listed for case management.
1. WS01700051
2. WS01700044
I want three workflows to be listed.
Do we need to configure the newly created workflow in SPRO under case management? Please guide me.
Thanks in advance.

Hi There,
The workflow in case management is triggered by the event BUS2022.NONPROFESSIONALUSERSET which is the same trigger that invokes WS01700044. You will first need to disable that trigger (open that workflow and remove the trigger (the first node in the workflow)). I would then add that trigger to your new Z workflow and that should do the trick.
This is the best way to do it rather than looking in the IMG.
Hope that helps,
Brenton.

Remove Linked Objects Case Management

Dear Guru's
I would like to find out how I can permanently remove some of the linked objects that are offered by the system in case management ie TC scase . We are only going to be using the Business Partner object to assign a BP to a case, and the Business Transactions object for activities, the rest are irrelevant. I know you can delete them during the editing of a case, but I would like to permanently remove them.
Your help will be most apprecited

Ok I found the solution for that, what I did is in TC scase under [b]CRM Case Mgt->Record and Case Records Models->Modeler for CRM Case Records , on the subscreen I chose start search and then selected the Modeler that I am using which for was the standard which came with the system is CRM 4.0: Integration IC Webclient/BSP UI. I put it in change mode, and for the object that I do not need to use, I clicked on them and clicked deactivate. Which is more than half for me.
Having done this you will see that for all the objects that you have deactivated, they do not appear during the creation of a case.
Hope it help hey.

Case Management- ProcessRoute

Hi All,
We have completed Case Management configuration.
Can anyone help us with configuration steps related to ProcessRoute starting from creation of Task till initiation and completion of all tasks involved in Process Route in ECC 6.0
Kindly give us detail step by step approach towards configuration.
Regards,
Ponneswari A.

Closing this thread
Edited by: Ponneswari Adapa on Jul 28, 2010 10:55 AM

EURent Case Management demo - start case

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