Evening and weeknd packages and caller display

My BT contract is up in a few months. Currently I'm using the line rental saver option and have a 2 year old deal which is:
40GB broadband
Evening and weekend calls
Anytime calls add-on
and the £1.78 a month charge for caller display (after BT removed their BT privacy package)
Now, looking up the new packages I notice that evening and weekend calls are no longer offered, with weekend only and anytime the only options. Is this correct?
Also, is there any way of having the caller display option without having to pay £2 a month?

When considering renewal, be aware that BT have a nasty habit of hiking up the prices of obsolete bundles. The Tarriff Guide has a bewildering array of obsolete tarriffs, all at different prices http://www.productsandservices.bt.com/consumer/assets/downloads/BT_PhoneTariff_Residential.pdf
A broadband package and a calls package may be a completely different price to a combined broadband and calls package. Sometimes two apparently identical packages can have completely different prices, just because they have different names.

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Free 12 months Privacy and Caller Display

Do I need to contact BT to find out when my 12 month expires? I cannot find the information on 'My BT' or my bills. Do you think that the offer will be renewed?

You will need to contact them, they will not contact you. You will go onto a monthly rolling contract and any discounts you had will stop.
If you contact Live Chat they will tell you when your contract is finished.
https://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you are going to renew contact the options Team on 0800.800.030 and try and get a deal from them. Don't accept the first price they offer you. Make Privacy & caller display part of the deal you want.

150 and Caller Display Problem

Probably the easiest one to start with. When I dial "150" all I get is a recored message saying - "Sorry you cannot call that nunber from this line. Please ontact your service provider using the number given in their documentation"
What's that all about?
Secondly I added/ordered the "Bt Privacy" service last week but as of now the caller display aspect still isn't working. Do I need to wait longer or is it likely that there's been a problem?
Thanks in advance.
Griff
Solved!
Go to Solution.

Are you sure that its still YOUR telephone number, and it has not been crossed with someone else?
Try calling your number from a mobile, and see if it rings. Or call a mobile and see what number comes up.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Infinity and caller display

Can anyone tell me how come i do not have caller display on my phone anymore after my line has been switched from copper to fibre?
Thank you

have you got fibre to cabinet ot fibre to premises
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Unlimited anytime calling plan and calling feature...

I have Unlimited anytime calling plan and it says that I can have up to 3 calling features at no extra cost -
I already have privacy and caller display as 1 calling feature But when I try to order 2 additional features it says there will be a charge of £6.
Has anyone else tried this , am I reading it wrong ?
Ta,
Del.
Solved!
Go to Solution.

Yes the three calling features are 1471,1571 and privacy.
Don't BT provide these free of charge anyway ?
Del.

Caller Display Charge from Jan 2014

With regard to the soon to be chargeable options 1571 and Caller Display I am confused as to whether I would be charged or not.
For 1571 I cancelled this a few years ago as it interferred with my Answerphone, so hopefully there will be no automatic 'opt-in' for this for me, but Caller Display ?.
I currently have a phone (BT Graphite) that displays the number calling me. However all talk seems to be of 'BT Privacy at Home with Caller display' being the chargable option. I am not sure if this is what I have. Reading BT website for this addon simply means the User would also be signed up with TPS, but I did this myself, again many years ago, so is what I use simply to get a number displayed on the Phone, so is this 'BT Privacy at home with Caller Display' or not. There is no identification of this on 'My BT' Account Page. I have also read that Inclusive call packages could include Caller Display, my package is Unlimited Evening & Weekend calls

Thanks for the clarification.
So, my understanding is as follows:-
I am currently on 'Broadband Option 1' with 'Unlimited Anytime Plan' at a cost of £16.90 per month + Line Rental
I believe the cost for 'Unlimited Anytime Plan' is £5.15 at present (included in the £16.90).
NB: I am not currently in a contract. It finished in May this year
Having entered my account no. and telephone number in the Broadband Price Checker for the price after 4/1/2014, it shows the cost rising to £17.98.
However, if I want to continue 'Caller Display' as a free service, then I will need to agree to a NEW 12 month contract with BT. On taking out a NEW contract, I believe that I will then be subject to the £7.00 monthly charge for 'Unlimited Anytime Plan' as opposed to £5.48. Is my understanding correct on this point?
If so, will my NEW monthly payment rise to £19.50 (difference between £5.48 and £7.00) + Line Rental?
It really is important that I determine what the actual cost will be.

Caller Display disappeared after I ordered Privacy...

I have always had Caller Display as a call feature. I recently found out that you can have Caller display for free under Privacy at Home, so I cancelled the paid feature and ordered Privacy at Home instead. I have received written confirmation from BT, and Caller Display disappeared, despite having Privacy at Home!! I dialled *#234# and received the message that "the service requested is not available". I want Caller Display even if I have to pay for it, but when I logged onto Change Calling features, I could not find the option "Caller Display". What's happening? Can someone help?

Seems that since you ordered privacy on line they have forgot to add the caller display option.
Give the service dept a call on 0800 800 150, and explain what has happened.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Caller Display - Marketing Calls Opt-Out

So my caller display seems to have vanished - even though I pre-registered in November as requested. I never received any email to confirm this.
Anyway when placing an order to get 'free' BT Privacy and Caller Display I noticed that the following terms are listed:
"...Signing up to BT Privacy with Caller Display will also update your marketing preferences so you may receive the occasional call from BT Group companies letting you know about special offers relevant for you. You can change your consent at any time by calling us free on 0800 800 150."
I've tried doing this but the automated system can't understand me as I have a cold at the moment.
Is there anyway to reset my marketing preferences online to make sure I don't get these calls?
I can only find something to opt me out of marketing emails, not calls.

Have a look at the relevant question about half-way down the contents list here. Looks as though you'll have to wait for the Night Nurse to do its stuff, though if you ignore the automated requests to say something you get offered other options after a minute or two. Choose Sales, who should be able to help.
You can click the white star next to this message if you think it was helpful.

Caller display not worked since June 2014

On 26/06/14 I reported a fault (VOL-**********) that the caller display function had stopped working following a thunderstorm in the area. According to the fault status this fault is showing as being corrected and closed on 02/07/14 when in fact the fault still exists. I tested the line using the BT test socket with a new BT2000 phone and this displayed ‘incoming call’ therefore my internal wiring is not part of the problem. I have also dialled the test code *#234# to check if the caller display service is available and confirmed that it is. I then tested the new BT2000 phone on the neighbour’s telephone line and this showed the caller ID for incoming calls, as did my other telephone as well; therefore none of the telephone handsets are at fault. Three times BT have informed me that the fault has been fixed and yet I still have no caller display. Reading through the forums it would appear that other people have encountered similar issues and that the problem is at the exchange, “An Openreach engineer discovered that the RS232 burst transferring the CLI number up the line was too weak and he then went down to the exchange to investigate. He then discovered that the fault lay in the ADSL device which lies between the analogue exchange equipment and the outgoing line”.
I’m surprised to see that BT are taking so long to trace a fault in their system last raised 5/8/2014 (VOL012-**********) and that they haven’t sent an engineer to the property or to the exchange to check the problem.
My patience is wearing thin over this problem with my Caller Display not working as it started in mid June. I’m also becoming less enthusiastic about BT and find it harder to recommend them to others.
My last message from BT, tells me that it should be back to normal on the 8 August. However, it is still not working. Their message that my phone should be back to normal now and if it isn’t report this to BT, is ridiculous. If an engineer had investigated what was causing the fault and found it, then he would have fixed it. However, either an engineer has not investigated the fault or BT is not competent in fixing their own service faults and makes these statements with crossed fingers?

An engineer called yesterday and told me that he had been asked to test the line for a voice fault not a Caller Display fault. However, his testing revealed there is no line fault, CLI signal is strong and he was happy that the new BT2000 phone (bought after the lightning strike) is working properly. (This phone had also been tested on a neighbour’s phone line where it displayed the callers number). He also found that this same BT2000 phone on my line was not displaying the Caller’s number (CLI), but couldn’t offer any reason why.
I conjectured with him that these tests must bring the problem down to a corrupted CLI signal which does not allow the phone to understand the phone number being sent.
When the lightning struck the phone line back in June, it blew the telephone connection in the back of the Sky Box with a flash and bang (telephone cable now removed from the Sky box). It shorted the Openreach Faceplate (now replaced) so that the phones and broadband stopped working and it caused the phone to light up and react as it does when a call comes through.
Now isn’t it possible that the lightning also travelled along the copper wire to the green cabinet just outside the house and damaged something there which is corrupting the CLI signal, but which does not not show up when the voice line is tested? If not, then there must be a problem further back in the infrastructure, possibly in the Exchange, that is causing a corrupted signal to be sent to my phone?
He told me that another team would have to investigate the Caller Display fault as he was instructed to look into a voice issue and as a field engineer he was not able to investigate any problem that might be in the Exchange. I don’t know whether this Exchange Team would be able to investigate a problem in the Cabinet if nothing is found in the Exchange or can that only be done by a field engineer? He told me to contact BT again as he’d done all that he had been instructed to do and they would have to instigate a fault team to further investigate the problem.
When all this is considered we have the basic problem that BT are unable to provide me with a Privacy and Caller Display Service that I have been paying for, because of a fault in their infrastructure. How much longer is it going to take before they correct the problem that’s been going on since June 2014?

Caller Display

Hope some one can help. Have had caller display for some time, bought a new phone and it will not work. Reverted to old phone and caller display worked for a while and then stopped working. We have taken both phones to friends who have caller display and caller display worked on both old and new phone. Have tried #234# and it states caller identity will not be displayed. Also answer phone will not work on either phone but work at friends. Have removed ASDL filter and installed i-plate with no effect. Phone at times rings intermittently. Have reported fault and automatic system says there is no fault on the line. Any suggestions gratefully received.

#234# disables so it will not be displayed, dial *234# to enable it again.
Summary
CALLER DISPLAY may be switched on with the command *234#, you check it with *#234# and you switch it off with #234#.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

1571 & caller display

I have tried BT call center but gave up, I am being charged for 1571 which I don't have and caller display which I have paid line rental upfront for a year I thought that was ment to be free if you renewed it.
Anyone have any ideas who to contact I don't fancy trying the India call center again.
Terry w

You actually have to select it yourself from this page.
https://www.productsandservices.bt.com/consumerOrders/control/orderproduct?productId=CON-27455&produ...
Look at the top for free caller display for 12 months, then submit the order.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I want to Cancel my BT Broadband and Calls Package

i have recenetly moved from sky to BT on the basis that BT was cheaper. But i have recently found out that i wasnt receiving unlimited Broadband and that i went over my usage limited by 60gb, and that i will have to pay £50 ontop of my Package price and Line Rental. i call up and they said that i cannot do anything and also that i went over the broadband limited for February and March. so the only thing that i could of done was to upgrade to unlimited Broadband and evening and weekend calls, which all together comes out at £40.60 including Line rental. Sky is Offering The same package at £19.75. that is half the price i am paying now, i need help in finding out a way to cancel my BT Package as it is costing me a fortune to keep. is there anything i can do?
P.S The Cancelation Fee is like £250 and my contract will end in June 2013.

JNagra wrote:
i have recenetly moved from sky to BT on the basis that BT was cheaper. But i have recently found out that i wasnt receiving unlimited Broadband and that i went over my usage limited by 60gb, and that i will have to pay £50 ontop of my Package price and Line Rental. i call up and they said that i cannot do anything and also that i went over the broadband limited for February and March. so the only thing that i could of done was to upgrade to unlimited Broadband and evening and weekend calls, which all together comes out at £40.60 including Line rental. Sky is Offering The same package at £19.75. that is half the price i am paying now, i need help in finding out a way to cancel my BT Package as it is costing me a fortune to keep. is there anything i can do?
P.S The Cancelation Fee is like £250 and my contract will end in June 2013.
No, you entered into a legal contract so if you cancel, then you will be charged the cancellation fee, its as simple as that.
You can normally upgrade your broadband without it affecting your calls package.
See http://bt.custhelp.com/app/answers/detail/a_id/36397/c/346,402,5685
It looks to me to be £25 a month including evening and weekend call, plus line rental.
You may find that Sky cost does not include line rental, which is usually hidden in the small print.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

My Iphone 4 32GB started having this issue when I downloaded the 2 last 6.1.X... VOICE CONTROL pops-up even when I sleep and calls random people just by the sound of the snoring... in FACETIME even more annoying. I confirm that it does this day and night

My Iphone 4 32GB started having this issue when I downloaded the 2 last 6.1.X... VOICE CONTROL pops-up even when I sleep and calls random people just by the sound of the snoring... in FACETIME even more annoying. I confirm that it does this day and night

Turn off Voice Control.
Otherwise, basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).

Problem with iPhone displaying contacts sms and calls

my iphone suddenly stopped displaying callers names and just displays incoming numbers. same thing happens for sms. any solutionnS

A number of Verizon users have issues with numbers not being formatted correctly, resulting in the problems you are seeing. This has resolved it for many:
Dial *228 on your iPhone. This is a Verizon over-the-air programming number.
When the system answer press 1 for "Program or activate your phone"
Wait for the call to disconnect. You should get a prompt stating "Settings updated."
Double tap the Home button to bring up the recently used apps list at the bottom. Locate the Phone, Message, and Contacts apps, swiping if necessary, and press the red minus sign to stop them.
Wait a 3-5 minutes.
Open the Message App to verify the fix.

My new ipod classic does not work anymore! The music stopped and the display is dead. What now, besides calling support?

My new ipod classic does not work anymore! The music stopped and the display is dead. What now, besides calling support? Useless to say my PC didn't recognize the Ipod anymore either.

Anton, I wish I could help. I had an old iPod Classic (60 KB) as a gift but it went dead, I dropped it a few times accidentally, and it sat carefully saved until I had sufficient resources, energy and time to get the matter addressed. In my case, I actually took the thing (after making sure it was charged) to an Apple store and one of the geniuses at the genius bar at the back of the store took it and did a few things (unseen and un-noted) with his fingers and handed it to me with a sly smile. Voila, the thing was functional. I got a re-functionalized iTunes account and store access when I bought my iMac. I did lose a few tunes along the way because it didn't recognize my new iMac as the source (my old dead PC laptop), but I have a more functional memory than the iPod and recovered them all in other ways. The whole thing is humming better than ever. At over 11 gb full, I have 4.2 days worth of portable listening. Be patient; it took me four years to get musical nirvana in a pocket, but you'll get there faster. Call support.

Evening and weeknd packages and caller display

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