Example of why you can't keep unlimited data

There’s probably no better proving ground for 4G technologies than the International CES in Las Vegas. The show drew more than 150,000 in January, essentially bringing 4G to its knees.
I had brought a Verizon Jetpack 4G LTE mobile hotspot (MiFi 4510L) to the show, hoping to transfer some large video files while I was there. My first attempt to transfer a 500-Mbyte file came to naught when I noticed that only the violet LED on the device was blinking.
This meant that only 3G service was available. Throughout my entire stay at the show, I never saw the green light blink, indicating that Verizon’s 4G LTE service was available.
I ran a speed test on speedtest.net and got just 0.65 Mbits/s for the download speed and 0.36 Mbits/s for the upload speed (see the figure). That’s excruciatingly slow.
http://electronicdesign.com/4g/ces-proves-4g-lte-still-has-long-way-go
Now do you see why Verizon can't just let everyone have unlimited data? Unless you think unlimited sub 1 Mbps data is better than capped 4G. Of course people who enjoy that should go with Sprint.

Hello petepetepete! If I were advised of the same, I'd be confused and upset as well. Without knowing which plan you have now, I would say that for any VZW representative to advise you that purchasing any model smartphone at full retail price would compel you to change your plan is likely inaccurate. The key here is your plan. If the plan you have now (regardless of the device model that you use with it) is so out of date that you'll have to migrate to new pricing, then the answer you were given was somewhat correct. Here are the facts:
Any time that you upgrade with Verizon Wireless with a discount (2 year pricing), you're asked to accept new terms and to migrate to the latest pricing. That's always been true in the 8 years I've been a customer and employee. We've also advised our customers that to activate a new or used device that was purchased at full retail price from us or a 3rd party may not require a change to plans or feature as long as said plan/feature is supported by the new device. An example of an incompatible plan would be one of the retired Alltel plans.
In either case, I hope this helps you. If you need me to take a closer look at your plan, please follow this link for instructions on how to send me a direct message through the Forums:
https://community.verizonwireless.com/docs/DOC-1613 And thanks for sharing your concerns!
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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Why you can't access my order I need them to me and my wife as gift..?

why you can't access my order I need them to me and my wife as gift..?
plz
<Personal Information Edited by Host>

We are itunes users just like you.
You are not addressing Apple here.

Why You Can't Load Some Images On Your 5th Generation ipod

Why You Can't Load some images on your 5th Gen ipod.
- OK here is the scoop: I could not load some images on my 5th gen ipod and yet other images would load no problemo. Images were JPEG, jpg, PSD (all approved image types for the 5th gen ipod)
- After doing several tests like restoring the software on the ipod, reinstalling itunes I still could not find the problem, then I noticed as soon as I would open an image in Photoshop CS2/CS3 that was otherwise loading on the ipod no problemo, when I would save that same image in Photoshop the image would not load in my ipod.
- So after playing with several settings in Photoshop I found the problem:
-In Photoshop go to File handling:
-Image Previews:
- And click on:Never Save
You do not want to save a photo with a "Image Preview" when saving any file type that you want to load on your 5th gen ipod. it would seem the ipod will not accept any images with a "Image Preview" embedded into the file, JPEG, PSD, jpg etc.
I hope this will help some of you because I just waisted a whole day to find this out the hard way.
Cheers,
Mac Fans
BTW I use a Mac Pro/Intel OSX Tiger 10.4.9

Also I just found out when you are saving an image in Photoshop uncheck the " Embed Color Profile" box.
So do not embed your images with a "Preview" and DO NOT embed a "Color Profile" when saving images in Photoshop or the images MAY not load on your ipod.
Have Fun
Message was edited by: MacPro77

I own osx mountain lion with messages.When i go to create a new message i dont undrestand why you can send it to their email.also is it possible to send a message from my mac to another mac that has mountain lion. MacBook, OS X Mountain Lion, help me

I own osx mountain lion with messages.When i go to create a new message i dont undrestand why you can send it to their email.also is it possible to send a message from my mac to another mac that has mountain lion.
MacBook, OS X Mountain Lion, help me

The recipient needs to have Messages set up with the e-mail. Check the image below:
Hope it heps.
JP

"You can't compare a date with a number" in a formula that worked in Excel

I opened in Numbers an invoice file which was created in Excel. Formula returns hours worked. It has an "if" condition for the date field. I am assuming that that is the reason I get this "You can’t compare a date with a number because their data types are different." What do I do?
Formula reads =IF(SUM(A11)>0,(D11−C11),"") where A11 is a date and D11- C11 are times, ie 4PM and 5PM
Message was edited by: iamzoran

Jerrold Green1,
I agree with your words about using Sum with a single cell [have no idea why the "creator" of the file did that]; same for the parentheses enclosing subtraction. Yet cleaning it up as you showed me [=IF(A11>0,D11−C11,"") ] I got the same comment
"You can’t compare a date with a number because their data types are different."
Makes me think that t quinn is on to something with his "think the issue is with the expression ">0". Could it be that >0 is the number referred to and <>"" and ISBLANK are not numbers?!
z
PS: I am so happy that I am able to use Spelling and Grammar Checker with Safari on these posts. I was born and raise in old Yugoslavia and I use the Checker with all my emails etc and its a life saver. hahaha

I want to talk to someone about why I can't get a data add on.

I want to talk to someone about why I can't get a data add on. 150 useless none of the options get me to a real pErson. Tried to text that I wanted a data addin it keeps saying it is not available on this account. Been driven potty

007 wrote:
TextDP1 to 150 which is a£1100mb dataaddon for 7 days
: DP1 is not an add-on; it is a Data Pack & it wont kick in till current pack expired.
What needs to do text 100 MB WEEK or 500 MB (for the month) to 150 to get data add-ons now as he wants.

In iCloud preferences when I deselect an item, e.g. documents I get a message saying the info in documents will be taken off my mac and kept in iCloud. I would rather have in on my mac and not in iCloud. How can I keep my data?

Macbook pro, os 9.4.1.
In iCloud preferences when I deselect an item, e.g. documents I get a message saying the info in documents will be taken off my mac and kept in iCloud. I would rather have the info on my mac and not in iCloud. How can I keep my data on my mac?

My mistake, my OS is 10.9.4.
Thank you for your reply.
I guess, I really don't understand iCloud and how files are stored and where. I gather when I was asked to set it up I should have declined. Anyway, it looks like some of my files are stored in the cloud. If I shut off "documents" in the preferences it will remove those docs from my macbook, but they will remain in the cloud and I could get access to them for another computer if I set it up.
I also gather to avoid this, I have to, on a file by file basis, save them to my mac and then they will be on my mac. What I don't get, is that these files must exist on my mac because I can edit it without being connected to the internet. Maybe those files I see when disconnected from the internet are on my mac and I wouldn't be able to see cloud files unless I was connected to the internet.
My concern is that when I deselect "documents" in the iCloud preferences it warns me that those documents on my mac will be removed from my mac. I am afraid to deselect "documents' or "calendars" as a result.
If I seem confused, I am. Please don't feel obligated to reply if my message is too muddled.
LR

How can I get unlimited data for my iPad mini

HOw can I get unlimited data for my iPad mini

That is completely up to your cellular carrier. Contact them and ask.

Have you been successful porting your number and keeping unlimited data?

Hi , I am trying to save money by getting rid of my texting plan($20) and having Google Voice as my SMS provider. I want to keep my number so I will port my number to GV. For a 1-time fee of $20. The Problem is that during the process some people lose their UNLIMITED DATA package. I, of course don't want this to happen. I have searched the interwebs and found that this forum had the good information on it.
https://community.verizonwireless.com/thread/779321?start=0&tstart=0
https://community.verizonwireless.com/thread/779321?start=80&tstart=0
See post # 3 and # 85 for detailed instructions. I was in the process of doing it but Google Wallet denied my transaction because I needed to verify my account. This process takes 3 days. So I will wait and try again. I would like to know if the rest of the verizon community has been succesful or has regretted doing this.
I feel that this process should work and would like to keep this discussion open so other people can do the same. We all know sms and voice mins are cheap and carriers are just milking money from data plans.
PS. I felt # 85 was really straight forward
Joined the community to thank the OP - and to add in another success story. Before I start my 'experience share', I think its pertinent to mention that I have the Galaxy S4 [Android]
Started the GV Port on Monday at about 3PM. Provided GV with personal details, phone number, billing PIN (you can set one up or change your current PIN on the VZW website after logging on to your account) and my account number (excluded the -00001 after my account number as suggested by other posters on this thread). Google charged me $20 to complete the port.
On Tuesday morning, approximately at about 11AM, I logged into my VZW account and requested a new number (VZW's website states that this process is free if done online). At this time, my GV Port status showed "Number Change Pending". Once the new number was assigned to me by VZW (the number is issued instantly), I had to turn my phone off and wait a few minutes before turning it back on. When I turned my phone back on, it showed that the new number was active (no VZW notifications - just tried a test call from my landline).
Almost 24 Hours down to the minute (so at about 3PM on Tuesday), I got an email from GV stating that my port was complete. On the GV website, I then added in my new number (under Settings>Phones), and set all calls (and texts) to forward to my new number. GV walked me through a couple of programming steps - and confirmed that my GV calls would be forwarded to my new VZW number. Please note that if you want GV to pick up your VM's, then you will need to activate Google voicemail on the GV website (Settings>Phones). Else, VZW voicemail will end up picking up your calls - and a message like "this user has a VM box that has not been set up" will play.
I also opened up the GV app on my phone and changed the settings to "Make all calls through Google Voice". Also, I turned off the 'Messaging' app, and set the GV app as the default app for handling all texts.
As of now, I can make and receive calls via the setup described above. Folks receiving calls from me see my GV number on their displays (so no need to update folks with my new number), and when I receive calls on my GV number, my VZW phone displays the number of the person trying to reach me (so no updating my contacts list). Low priced international calls, desktop-based texting, unlimited storage of texts/VM's/call-logs, here I come!
My texts arent working yet, but GV states that it takes about 3 days before texting becomes active. When it does, I'm hoping that all texts will be routed via the GV app (I'm fairly certain that it will)
Other things to note:
Banking Apps: Some banking apps that require verification codes to be sent via text might stop working. I just got an email from BOFA this morning asking me to reverify my mobile number. Need to fix this once GV texting becomes active
Messaging: Existing texts on your device cannot be backed up/imported into GV. That said, Google Play has a couple of free apps that backup your entire message archive under a separate label within your Gmail account
Hope this helps someone else out there in taking the plunge. Seems like the process is fairly straightforward unless you decide to skip some steps or if you are impatient and try to change things too quickly (I would really urge you against skipping steps, hurrying things up, etc. GV is completely automated, and getting "support" is almost impossible).
All the best!"

You won't lose your unlimited data as long as your account stays active and you don't purchase a subsidized phone. I just did this yesterday and it took just a few minutes over 24 hours to port my number over to GV. I still have unlimited data. I pretty much followed the instructions you have above except I waited about 7 hours to get a new number from VZW just to make sure there were no hiccups. VZW says you may get some overages if you change your number immediately as opposed to on the first day of your billing cycle because they prorate your minutes and texts used. Luckily I have unlimited everything so it didn't make a difference for me. I'm planning on going over to T-Mobile. My home is a dead zone for cell phones and I always have a weak signal and sometimes don't get my calls. I figure if I'm going to pay for an unsubsidized phone, I might as well go with a company that has wifi calling and a cheaper unlimited plan. I pay $94/mo before taxes with VZW; I'll only be paying $59.50 with T-Mobile for the same plan with 2.5 GB tethering included. T-Mobile here in LA is pretty good and even if I don't get LTE, I can fall back on their HSPA+ network, which is way better than VZW's crippled 3G network. No regrets porting over. The ONLY way I'll stay with VZW is if they allow me to keep my unlimited data (not going to do Verizon Max) and get a subsidized phone. CAN YOU HEAR ME NOW VERIZON?

Can I change the minutes in my plan and still keep unlimited data?

I tried to search for this but was unable to locate. I am aware that I can keep my unlimited data plan when I get a new phone. However, is it voided if we change to a plan with more minutes? We currently have 1400 minutes (Family plan) with 1 primary and 3 secondary lines and want to upgrade to 2000. My line is a secondary line and has unlimted data for my Blackberry and I want to upgrade to iphone. Thanks

Yep! The unlimited data pkg is associated with the line of service, which is your phone number, and the type of device that you have active on that line. Changing your price plan won't affect your data pkg at all.

Why has Apple now isolated its self from we users? Trying to get help now is like Brickwall or Merry go round. Try asking Why you can no longer Back-up Itunes to CD, no longer Burn your own CD's

Have you tried to Back-up or Burn a CD with this CRAP 10.4 version. I have been attempting to get an answer from Apple for over a month. So far 7 different individuals have gone from telling me to read the "Back-up to CD" page, after telling them There is no Back-up to CD in 10.4. Another told me I had not bothered to read the Instructions that had been sent. When I finally got to a person who actualy read my email explaining the problem with 10.4
All he could say was " Sorry, its a technical issue, I can't help you!" Now try and get an answer, go on try. The Web Help Page wants to know the Serial Number of my ITUNES PLAYER before it will go anywhere. Pretty sound LOGIC !!!

Fast backup for iTunes library (Windows)
Grab SyncToy 2.1, a free tool from MS. This can be used to copy your entire iTunes library (& other important data folders) onto another hard drive or network share. You can then use SyncToy periodically to synchronise or echo your library to the backup. A preview will show which files need to be updated giving you a chance to spot unexpected changes and during the run only the new or updated files will be copied saving lots of time.
If your media is all organised below the main iTunes folder then you should also be able to open the backup library on any system running the same version of iTunes, regardless of the drive letter or path it appears on.
tt2

Help me keep unlimited data. reps being extremely rude and not helping...

So I don't want to make this long and boring so I'm going straight to the point. I am grandfathered in and I know there are many discussions on here about this but I need serious help. I don't know what to do. Long story short, I went to my local normal Verizon store and asked politely to be on the 12 month payment plan for a new phone. And I stressed I wanted to keep my unlimited data. No problem they said....45 limited later they come back and say sorry, we cannot do that. Doing the payment plan makes you sign a new 2yr contract. I was mad obviously but left politely not knowing any better. But it didn't seem right. So I called the 800 support number and they said there is no reason why they shouldn't have done that for me. The guy said he shouldn't of told me this BuT he told me that reps don't like doing that because they don't get as much If any commission for doing so. So he said they usually come up with a lame excuse like the one they told me. He told me to go right back in there and tell them that yes they are able to do that. So I did. I got a different rep and he was acting weird about it. Get this... I told him my situation and gave him a puzzled look when he explained he doesn't know what he can do, HE said "what's that condescending look for?" I justccan't believe he said that how unprofessional of him to call me, a customer or ten years condescending. I was astonished. But that's not even my point. He didn't know what todo so called the manager over and she claims to have spoke with the "president" and "CEO" of their Verizon in north east ohio, this was a wooster Ohio Verizon. And claims that they don't allow that and what I was originally told by the rep is true. That is changes the contract going on a payment plan the 12 month one not the edge. I told her what the 800 number has told me and she said they are wrong. PLEASE HELP ME :( AGAIN, I was not rude or anything at all with them. They treated me like garbage because I want to keep my unlimited data. How can I do this? Can I go to another Verizon perhaps In Ashland Ohio and do the payment plan and keep my data? Sorry for the long question but any help would be TREMENDOUSLY appreciated. I am in wooster Ohio btw

brant13,
I want to start off by saying, I am truly sorry for the way that you have been treated at that the store location. This is by no means how we run a business. I can assure you that if you do the Device Payment Plan http://vz.to/ZILXBT that is for 12 months that you are able to keep the unlimited data plan. You can always go to the store location on Commerce Pky in Ashland, OH. That is a direct store location and they should be able to get you set up with out any kind of issues. Please keep us posted if you have any further troubles. Again, I apologize for any inconvenience this may have caused.
KevinR_VZW
Please follow us on Twitter @VZWSupport

Return or exchange Galaxy S3 and keep unlimited data?

I have preordered a Galaxy S3 and it's been shipped already, should be delivered on Monday. After finding out about the encrypted bootloader on this phone I'm not sure I want it anymore (I'll save that rant for somewhere else). If I return the device will I keep my unlimited data? I ordered it prior to June 28th. I've read conflicting info about restocking fees. Do I need to refuse delivery from Fedex or can I accept delivery and go through normal return methods without being charged a fee? Paying $35 to return a phone that's still in its shrink wrap seems ridiculous.
I'm also trying to decide whether I'd prefer a Galaxy Nexus. I know that if I return the S3 and then try to re-use my upgrade, I'll lose unlimited data. Is there a way for me to do a direct exchange of one device for the other, so that I'm not technically cancelling one upgrade and re-using it?

I would just refuse delivery if you don't want the phone. If you
return this phone your upgrade will fall under the new upgrade after June 28,
2012 and as such you will have to move to the new plans when you upgrade at
subsidized prices. You do have the right to return for exchange I was told by VZW rep
but then again your mileage may vary as to what you do. It is not a set thing and no one
at VZW will always to the samething in all locations. Again buyer beware. The last phone I
returned by just not accepting delivery which was just late last year VZW
charged the restocking fee but I mentioned to the person I called that it was
still not opened. They said the phone
still had to go back as an opened phone as they had to open the package to make
sure everything was in the box as the shrink wrap could have been re-shrunk by
someone else in shipping. They told me
they did not take any returns without an inspection of the contents. I hope your mileage will vary with your
return. Once they go back they go to
refurbished phones? I have been seeing
people complain they are getting new phones with no battery cover and VZW tells
them to return them which I am sure VZW will charge the re-stocking fee
anyway. These issues are why I don’t
order phones off the web site. I only
purchase from a VZW store.

Upgrade to iphone 5 and keep unlimited data from an old blackberry?

To Whom this may concern,
I currently have a family plan with 5 lines (1 basic phone, 2 iphone 4s, and 1 blackberry bold). Both iphone 4s phones have 2gb of Internet data a month and the blackberry has unlimited internet data. I have 2 upgrades on my family plan, the iphone 4s and blackberry. If I transfer the upgrade from the 4s to the basic phone and then get the new iphone 5 from the basic phone upgrade (I would have to get the 2gb data plan when i purchase iphone 5 for the contract price), can I then put the iphone 5 on the blackberry line (basically just switch phones) to keep my unlimited data, then put the basic phone back where it was and cancel the 2gb data plan (not get charged the $30 for the month)? I have read and heard that this can happen and was wondering if I could do it.
Any help and if would be greatly appreciated. Sorry if this has already been posted.
Thanks Guys

phild9590 wrote:
To Whom this may concern,
I currently have a family plan with 5 lines (1 basic phone, 2 iphone 4s, and 1 blackberry bold). Both iphone 4s phones have 2gb of Internet data a month and the blackberry has unlimited internet data. I have 2 upgrades on my family plan, the iphone 4s and blackberry. If I transfer the upgrade from the 4s to the basic phone and then get the new iphone 5 from the basic phone upgrade (I would have to get the 2gb data plan when i purchase iphone 5 for the contract price), can I then put the iphone 5 on the blackberry line (basically just switch phones) to keep my unlimited data, then put the basic phone back where it was and cancel the 2gb data plan (not get charged the $30 for the month)? I have read and heard that this can happen and was wondering if I could do it.
Any help and if would be greatly appreciated. Sorry if this has already been posted.
Thanks Guys
If the iPhone 4S, already has the 2GB data plan and it is eligible for an upgrade, why don't you order the iPhone 5 on that line? You would extend the contract on the iPhone 4S line and then you can use the iPhone 5 on the BlackBerry line.

Order for GS3 cancelled TWICE - Won't let us keep unlimited data

Preordered 2 Samsung Galaxy S3 phones on June 26 in order to keep our unlimited data plans. Unfortunately, Verizon's order processing team emailed me on July 3 saying our order was cancelled. I quickly called Verizon at (800) 483-7200 and asked "Becky" why my order was cancelled and it was because the shipping address was different from the billing address. The reason for this was because my girlfriend wouldn't be home to sign for the phones upon delivery so she wanted them shipped to my house since I would be home and would be the one setting them up so we use them that day. After being on hold for quite a long time, "Becky" finally got back to me and I told her to just ship the phones to the billing address so there wouldn't be any problems. She then put me on hold again and after about 7 min of waiting, she told me that the order has been placed and should arrive by July 12. Then I asked for a confirmation for the order but she could not provide one for me but she said she would call back when she was able to get one. Already this seemed like a bad sign.
A couple hours later, my girlfriend calls to tell me that our order has been cancelled AGAIN. I quickly call Verizon and speak to "Diego" who then transfers me to "Barbara" in telesales who places the order WITH UNLIMITED DATA but asks for a form of payment. I asked to just have it billed to the account but she said that the order exceeds the $400 limit for account billings. I don't have a credit card for this order so she calls my girlfriend whose name is on the account but my girlfriend doesn't answer since she's at work. I try to call my girlfriend with "Barbara" on the other line. She doesn't answer and my other call with "Barbara" is lost.
Back to square one.
I call *611 from my phone to speak with "Tyrone" who tells me the same thing, the order exceeds $400 for billing and they would need another form of payment. Since the original order was CANCELLED, they can't use the original credit card. I decide to take care of this matter on my girlfriends day off and ask "Tyrone" if we would be able to retain our UNLIMITED DATA plan since we had originally ordered the phones before June 28 and he said there would be no guarantee and would most likely have to fill out an "inactive pricing request" or IRP (not sure of the actual name).
I gave up after that.
Of course this is incredibly inconvenient and I'm close to just terminating our service with Verizon over this situation. We've been verizon customers for a little over 5 years and would hate to switch to another wireless provider but this is by far our worst experience with customer service. From my perspective, It seems that Verizon is doing all they can to prevent us from keeping our unlimited data plan for use with our GS3's. Also, judging by the previous topics and comments on this forum, it seems this problem with retaining unlimited data is widespread.
This is obviously not worth bringing into a small claims court but how are any of you current Verizon customers dealing with this? Is it even worth it to keep fighting this?

i wouldn't give up. they clearly show that you tried to order it prior to 6/28. i would call back again, but this time have everything in order.....your credit card, details of the first order, etc, etc. i've seen a few people here have luck with getting it straightened out. just be stern, but polite. you ordered it prior to 6/28 and they need to reinstate THAT order. and i agree that it's absurd to have an area in the order for shipping address if it can't be anything except the billing address.

Example of why you can't keep unlimited data

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