Exceeded usage of broadband in day

Iv just signed up for bt infinity been live for day and half and my online bill says ive used 30gig when iv not been on anything..i see on internet other people had same problem.iv now been on phone to bt for 2hrs .iv paid line rental upfront they now saying they took money but not for line rental upfront.so not getting deal i signed up for ..the moneyy is just sitting in the account.what a shabby service.anyone shed some light on this.typing this while im on hold.

Hi manibuck,
Welcome to the forum and thanks for posting, if you need any help with this please send over your details using the contact the mods link. You'll find the link by clicking on my username.
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Similar Messages

Slighty shocked on usage after just one day

I moved to BT Infinity just yesterday. I haven't been online massively since then - at least I thought not! Done a bit of facebooking, watched an hour's telly via my nowtv box, checked my emails and that's about it. I did try out the free wifi at my mothers earlier on my kindle. I thought for interest to check how my of my 20gb I had used in just one day and was shocked to the core to see my usage is at 1.88gb. How is this possible???? Going on that as a guide and what I normally do online I'm going to have exhausted the allowance in the first week, never mind it lasting the month.
I would be glad of any suggestions. I used to turn off my router when I left for the day with the previous one I had as I am the only one in the property and therefore I saw no point in leaving it chugging away. Would this help with the infinity router?

as you are on the bt infinity 1 20gb package for £15 a month it might be worth upgrading to the infinity 1 unlimited package for £23
packages > http://www.productsandservices.bt.com/products/broadband/packages/?s_cid=con_FURL_packages&utm_sourc...
i downgrade from unlimited to 40gb about a year ago and within 2 months i had topped my monthly 40gb by only 700mb and was fined £5 for going over. the only reason was i downloaded a couple of games that month.
for peace of mind i upgraded again.
ive now gone for the unlimited infinity 2 as dont want to get caught out again.

Re: Slighty shocked on usage after just one day

I have been a BT broadband customer for some time now but in the last 2 months I have had useage warning e mails and sure enough my useage is near the 40Gb limit, probably over now but I cant check as useage monitor is always 2 days behind. The useage monitor shows my average as 21Gb so why the sudden increase? Is the useage monitor correct? Is something else using my broadband? How can I check?
Do BT have another problem?
How many others are experiencing this?

With useage monitor showing an average of 21.01Gb at end of Aug 2014 this has now increased to 22.09Gb after two months of very high useage shown, actually exceeded limit for August. I am not aware of any significant change in household useage. Reading other forum topics it would seem I am not alone with others having similar issues. I have not signed up for others to use WiFi, very rarely download films, BT Sport etc.
As I do not trust the BT Monitor, which is always 2 days behind, I have now installed tbbmeter to see what that shows. I know it will only capture what the computer is using and not include anything else but it should help indicate if it is my pc or some other device. More to folow when I have some data to look at.

Verizon Business Usage of Broadband Account

I'm just curious if anyone else has found this to be true:
I utilize Verizon's broadband wireless for my business. I live in a rural area and the 5GB monthly limit broadband is a better option than satellite, which can be intermittent. Recently I started seeing unusualy high 'recieve' rates to my account - which I haven't seen before for the last year that I've had the account. Today I tracked it using my resource monitor, and found that the following IP was sending me info at a rate of about 40+ MB every 10 minutes: 63.116.246.27.
Oddly, the IP tracks back to Verizon Business. If they keep this up, within the 8 hour work day I'd usually stay connected to my broadband, I'll - well, Verizon will - use almost half of my monthly allowance for data transfer! Has anyone else seen this? I find it pretty unacceptable that my provider is using my data usage for themselves - and using it at this horrifying rate! Anyone know what this is and why it's happening? Thanks!

Is your broadband device downloading some type of update?
A firmware or software update might be several hundred megabytes, and happen in the background.
I'd poke around the software and see if you can find anything about an update being applied.

Broadband monthly usage BT Broadband Option 1

We started using BT Broadband Option 1 last month and have a download limit of 10GB each month. We were quite surprised to receive an email saying we'd already used over 7.5GB during February. We don't download music or films and most of our internet useage is sending a few emails, some browsing (but not excessive) and Facebook most days for a while. Does anyone know whether using Facebook for games would cause our usage to be high? I also bought a card making computer programme which involved some digital downloads, so maybe this has also added a lot to the usage.(Our previous internet provider gave a 40GB allowance, so we've never come across this problem before but the customer service was so bad we needed to change.) Any help would be appreciated. Thanks.

SusieM wrote:
Thanks again to you both. It's made us a bit wiser how quickly the allowance can be used up. Thanks also for pointing out where we can find the usage monitor. I've made a note of it and will be checking the monitor daily.
Hi Susie.
For a quick link to the usage monitor, have a look at my shortcuts (link below) options 14d-14j - the latter two are for the newest version.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

No broadband for days after suddenly cutting out l...

Hi all,
I'm hoping you can help me with a very frustrating issue I am facing. On Friday 13th Jan, at 1pm and without warning, my BT broadband connection died and has not yet come back (so 4 days and counting).
I am an IT technician by trade and normally I am able to resolve any issues with these things myself. However, this time I exhausted all options (filters, lines, different router etc) and had to call BT's (not very good) offshore call centre, who use their wonderful training to read through a script asking me if the power is on
Anyway, long story short, my Fault was logged but nothing done. So I called back on Saturday, same script (even though I've been through it already...) and at the end of the call he says he'll escalate and next level support will call me on Sunday morning - apparently he had booked me in for a callback between 9 - 11am. And you can guess what happened - nothing, no phone call, nada.
So again I have to call the wonderful offshore call centre and go through the bl**dy script AGAIN. I've done it I tell him, but "Sorry Sir I must check these few things" **bleep** it. I'm losing my rag here and i am a very calm person by nature.
They have no idea what's wrong with my broadband. I tell them it was working on Friday 1pm then it suddenly cut out. Days later it's still not back, so there is a problem and I know it's not in my house.
My friends down the street have broadband with Zen and Plusnet and their connection is fine. So all otehr ISPs are working OK in our area.
My neighbour is with BT Broadband, like me, and his connection is also dead!
So the problem is not in my house! Even then they're sending an engineer down ...I expect he won't turn up though, but even if he does I can't imagine what he'll do in my house, because I'm fairly certain the problem is not there.
No communication to tell us what's wrong, or that BT are aware of the problem and working on it and will have my broadband back on x date etc. No record of it on BT's Service Status page or on 0800 169 0199. I can't believe how poor their service is. When I moved to BT I thought I was paying more for a better service, for a one-stop-shop that wouldn't let me down. I wish I'd done my research properly!
What can I do to get my broadband back?
Can I cancel my contract mid-term and move to another ISP which is working in my area?
Please help, I'm so **bleep** stressed over this as it's preventing my wife and I from being able to work at home.
Just for information, I'm in post code area TW19.

welcome to the forum
this is a customer help customer forum and the only people who can help you are the forum mods who are the only BT employees.
as you have checked for outage at your exchange some just in case different http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
if still nothing then contact the mods and see if they can help you http://bt.custhelp.com/app/contact_email/c/4951
it can take up to 3 days for mods to contact you
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

No Phone or Broadband (15 days and counting)

On 13 June 2010 we lost conectivity to our landline and broadband.
We first reported it early in the morning on 14 June 2010 and the online help identified it was a problem within our house or close to it and we were to check our equipment. After a few customers in our area reported it throughout the day it then became apparent it wasn't just our property and the fault web page then showed it was a network problem. So far I've received no updates without persusing the matter myself and even then I'm provided with the words 'it should hopefully be completed by (insert a date). Even today I called up and got told a manager would call me back, still waiting any bets on when that call will come (insert date).
It took Openzone 1 week to start work after the fault was reported and to date still nothing. When you call 0800 800 151 it is automated with the response you can check progress online. Good message but expected repair date still shows 17 June 2010 and its now the 28th. Lucky I have connectivity at work but if somebody at home who has no phone line how can they check it online? baffles me
Luckily for me I have a mobile, unfortunately I'm now having to pay out for calls from that now as my free calls have run out.
So 15 days down the line, BT have not updated their website with fault progress, not contacted us about when fault will be repaired. For all those who read this do not trust BT when they say they will keep you updated, as it is not the case.

Hi JokerDurdan,
I can get this sorted out for you.
Drop me an email with your BT account and telephone number and a link back to this thread and I'll see what the story is and get things moving.
Just send to [email protected]
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Loss of Broadband - 16 days and counting

Over the past 2 months my broadband has got more unreliable to the point that in the last 16 days it has been virtually unusable.
I have a second broadband in to the house that is rock solid with no issues.
What seems to happen is that the SN margin for the downstream goes from it's normal 9db to 3 or even 0 or a minus figure and the CRC and HEC errors go through the roof and eventually after slowing to a crawl the broadband disconnects and remains that way.
I have tried a different hub, the filter has been changed to a 2000 type , an iplate was also tried with the original NTE and all internal wiring has been disconnected. Openreach have been out and changed the NTE and checked the line with their new "Hawk type" tester and declared the line clean but it is still the same.
What has not been changed or looked at as far as I can see is the DSLAM connection.
Rebooting the hub cures things for a little while as the Sn margin goes back up but I have stopped doing that in the hope someone not reading from script can find the problem.
I have rang the broadband helpdesk countless times over the past weeks , been told I will have a call back and apart from one I've never had one. In addition I have been asked to use a cable connection and reconfigure the hub to use a different "domain" and given a 0808 number and pin to access the "wholesale team" to have them look at the faults to be told it is progressing and then later on another call being advised it has never been passed to Wholesale and that number is for Wholesale.
Today's latest in the saga is that an "exchange" engineer appointment had been booked for Monday only for a call 3 hours later to say they can't do it and I'm to await a call on Monday to book an appointment so we shall see if this materialises.
Through all of this I have been unable to use BT Vision, which I pay a subscription for, as well as my Broadband phone to any degree.
As a customer I feel frustrated by the long drawn out saga and though the helpdesk are polite I can't seem to get anything moving to resolve the issue so if a mod is around I'd appreciate some help.
Latest hub stats below which shows disconnected and a steady amber broadband light. The hub has remained on and not rebooted to hopefully give someone a pointer.
DSL Connection
Link Information
Uptime:
1 day, 2:59:03
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 4,320
Data Transferred (Sent/Received) [MB/MB]:
15.71 / 338.59
Output Power (Up/Down) [dBm]:
11.5 / 19.5
Line Attenuation (Up/Down) [dB]:
31.5 / 49.0
SN Margin (Up/Down) [dB]:
19.0 / -1.4294967291
Vendor ID (Local/Remote):
TMMB / ALCB
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
42,491 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 2,786,728
HEC Errors (Up/Down):
0 / 110,452
Line Profile:
Fast

Hi Stephanie
Well the engineers came and checked the line and could not see any issue with it.
The replacement hub that I had used to narrow down the issue was then rebooted and wouldn't sync so they tried their test hub and that worked. I was asked to put my origonal hub back on, the one I had removed some weeks ago as part of trying to diagnose this fault, and that worked so before leaving I was told that they would:
- Send out a replacement hub just in case.
- Recommend a lift a shift or rebuild of software to Wholesale. Though they did state that Wholesale might not do this as they could find no fault.
About an hour later the hub rebooted and I had 5.2Mb sync rate, 4.5Mb throughput and a SN margin of 18/6. This is as fast as it as the line has ever been. I'm not sure what was done at the exchange as I didn't get an update.
Sadly later that night whilst wtching something on Vision the video stream stalled and I got the same issues again in that the SN margin went down to this time 18/4.0 with lots of errors/loss of input/signal. This morning the sync speed is down to about 4.2Mb and throughput 1.94Mb and the SN margin is 18/9.
So no further forward really.
So either I've got 2 faulty hubs..unlikely though I suppose possible
The DSLAM was not lift and shifted or the software rebuilt as no fault could be found.
If the lift and shift or rebuild hasn't been done then can this be progressed?
The only other thing is that my line is permanently in fast mode due to previous attempts by BT to resolve isssue with my Vision service when it was in Interleave mode. I suppose this could also be contributing to the issues?
I really do need this sorting and as I say I have another ADSL service in to the house and that is rock solid and sync's at over 5-6Mb.

Problematic Broadband from Day One

Well...
Today I switched from another broadband provider to BT.
Initially I was very very inpressed, stable line and speeds of around 4.8mbps. Minimal errors and no lag etc. Very good.
At 6pm (as it happens BTs "high" time) my connection goes haywire. My connection lasts no longer than 2 minutes, then it drops and I have hundreds of thousends or CRC and FEC errors on the line.
I contacted technical support, there single and only answer was "Well your in your stabilisation period". Yes, I am. But my broadband should still be usable and not drop out every 2 minutes.
Help guys?
Currently...
ADSL Line Status
Connection information
Line state: Connected
Connection time: 0 day, 00:01:20
Downstream: 3,648 Kbps
Upstream: 448 Kbps
ADSL settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 9.6 dB / 18.0 dB
Line attenuation (Down/Up): 53.5 dB / 30.5 dB
Output power (Down/Up): 19.2 dBm / 12.6 dBm
FEC Events (Down/Up): 819928 / 87
CRC Events (Down/Up): 8952 / 91
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
HEC Errors (Down/Up): 18080 / 25
Error Seconds (Local/Remote): 0 / 0

1. Best Effort Test: -provides background information.
Download Speed
286 Kbps
0 Kbps
4 Mbps
Max Achievable Speed
Download speedachieved during the test was - 286 Kbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3.33 Mbps
2. Upstream Test: -provides background information.
Upload Speed
364 Kbps
0 Kbps
448 Kbps
Max Achievable Speed
Upload speed achieved during the test was - 364Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Usage warning for first day of month

Oh dear, I get the following warning for the first day of the month.
"You are within your June usage allowance but are likely to go over before the end of the month."
This after 0.45Gb use the first day.
My normal usage for nearly 2 years has been around 1.5Gb a month, except for May when I used 2.47Gb most of which was in the last 3 days of the month, the reason why.... I bought a new computer and with all the updates it down loaded it pushed the usage up, hopefully now the updates will have completed.
Could anyone tell me if this is the case or am I in for more nasty surprises as the days pass. (new computer purchased 29/5/12) by the way I am now using wired instead of wireless I shouldn't think that would make any difference though!!!
Thanks Patty-L
Edit I am on 10Gb monthly allowance
Solved!
Go to Solution.

john46 wrote:
the use of i player when using BT vision may show on your monthly usage but is deducted as it is routed differently when it comes to any monthly usage
Actually, the BTVision element should never show on the online usage monitor. It will of course show on the hub usage.
This is, in my view, one of the reasons why the usage monitor is done daily in arrears, to exclude the relevant items such as vision and bbtalk.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Modem usage on broadband

I have had a imac for a year or so. The broadband speed is usually 2mb/s and works well and fairly quickly for me. Last week I got a pair of iphones for myself and my wife. Now the modem seems to be permanently on "send" with the ADSL light flashing full time. It has seriously reduced the speed of browsing and sending emails etc.
How can I identifiy and fix what is causing this dramatic fall off in modem performance?
Any help appreciated
Rob

The iPhone and iPod Touch both use wireless internet when available, as well as
internet via cellular wireless service; so if your iPhones are online or accessing,
downloading or checking for information, and active, they are probably the cause
of your internet bandwidth being pre-occupied.
There is going to be a drag-down of the 802.11/g/n wireless network locally due
to your demand likely outpacing the abilities of hardware & data-stream support.
You may have to check the iPhones to see what settings they are using and note
the kinds of Apps you may have that need internet access. Some of these may be
on during the phone's standby mode, or trying to stay updated via your DSL wi-fi.
To me, this seems to be a probable cause of this situation. I have had dialup, DSL,
and very low band cable; the DSL (with modest specs) seemed the best overall;
but I would never bother with an iPod Touch or iPhone if limited to only these. In
fact, I prefer to not have a cell or any of that busy stuff anyway! (Quiet is so free.)
You may be able to find a free utility that shows how much bandwidth the iPhones
are using, each; and some of them that are like iStat Pro widget may tell you more.
Perhaps someone with some understanding of ways you may be able to modify
your local network (or your iPhones?) can intercede with ideas on tweaking them.
Good luck & happy computing!

Two usage notices on same day - account shaped - confused!

Hey there.
Is this on your fixed service?
If so the usage meter can be delayed up to 48 hours, which can mean that you can end up with two notices close together as the system processes and updates the data.

hi Sigei55
Did you have any further inquiries regarding your usage notifications?
More than happy to assist.
Regards

Internet usage on broadband option 1

The last couple of months I have been emailed by BT that I am near my usage level. My lodger is constantly on his webcam and usiing messenger - is this the cause because, if so, I will need to tell him that there are now time limits or he can pay for more time?!
Thanks

Webcam could be quite heavy usage.

WHERE IS OUR USAGE MONITOR BT

Hi,
Now this is a COMPLETE RANT!
I am FED UP with my teeth seeing people talk about being threatened by increase of bills or changing contracts to the next product up because their usage is more than the product they have paid into.
For example, BT Bullies Granny , BT Charging for excessive use and wait for it, Went Over Option 1 FUP.....How To Upgrade? All of this when, NO USAGE MONITOR exists on the BT Website.
This really frustrates me because people are being pushed by upgrading to the next option where there could actually be better deals, lets face it, if a product does not work with the client, why continue with that product - move on! Im sure you would revert back to Heinz Beans compared to Tesco Value Beans a!
Another item that really frustrates me is how BT looks after it's customers, the lack of any compassion and bullying to make sure those who are struggling to pay bills on time get either cut off or phone numbers changed. Also, increasing direct debit payments which do not match the persons circumstances of calls and line rental, ok maybe one month you spent £2 more than normal,does not constitue an increase your DD from £30 to £75 pcm hay!
BT, you seem to be spitting in our faces, YOU are serving us as customers in a very bad way, WE are trying to advise YOU how YOU can help us, PLEASE LISTEN TO US, give us a USAGE MONITOR, GET RID of the term UNLIMITED, it is not an industry term which includes FUP, TELL US what we are paying for, something easy to understand with NO SMALL PRINT.
LISTEN so we can all be heard!
CG
CG Over An Out
Solved!
Go to Solution.

submarinex1 wrote:
Owlie wrote:
Think the way you wove the term Granny and blew her allowance should be classified as an offensive remark that sterotypes the older generation with limited resources as a legitimate target for ridicule.
Being old or elderly comes to us all eventually. . .
We all don't have the brain of our youths and this can be distressing. . . as can remarks from youths or the ill-mannered.
well i have a friend who is 73 who spends alot time downloading flightsim planes, and playing on his xbox and internet and mail and ive yet to hear him complain hes gone over his limit.
your age comments have no meaning, since for one its not even the woman used in the example who has posted, shes not technicaly a granny either since it was his mother and bt did not bully her. and where does it sterotype anyone. and what has limited resources have to do with anything, nice try on a posh sounding post though. what we really need to do now is find a 90 year old who downloads 100g xbox demos and music a month who keeps being told hes over his limit and ask him how he feels.
have a look at www.downloads.com they do free stuff for pc and mac and its cnet so its safe.
It is not the case of stereotyping or ageism that is the problem, the problem is BT a large worldwide organisation can not provide a utility to advise its customers there usage of broadband by day month or period, others can provide this, my mobile operator provides this so why not BT!
CG Over An Out

Where is our apology from Apple?

After a day and a half of no email, I finally was back up and running early last night. Thank God I don't use my .mac email for business.
I haven't seen any statement or apology from Apple and frankly don't expect to. On the other hand, there was an outage at godaddy.com which didn't impact me at all, yet I got the following email with a hyperlink to go get my credit.
Maybe Apple can learn a little from it.
We owe you a big apology for the intermittent service outages we experienced on September 10 that may have impacted your website, your email and other Go Daddy services.
We let you down and we know it. We take our responsibilities — and the trust you place in us — very seriously. I cannot express how sorry I am to those of you who were inconvenienced.
The service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented a series of immediate measures to fix the problem.
At no time was any sensitive customer information, including credit card data, passwords or names and addresses, compromised.
Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level of performance we expect from ourselves. Monday, we fell short of these expectations. We have learned from this event and will use it to drive improvement in our services.
As a result of this disruption, your account will be credited for the value of 1-month of service for each of your active/published sites.* This credit will be available to you for the next 7 days. Please click the button below to redeem your credit.

submarinex1 wrote:
Owlie wrote:
Think the way you wove the term Granny and blew her allowance should be classified as an offensive remark that sterotypes the older generation with limited resources as a legitimate target for ridicule.
Being old or elderly comes to us all eventually. . .
We all don't have the brain of our youths and this can be distressing. . . as can remarks from youths or the ill-mannered.
well i have a friend who is 73 who spends alot time downloading flightsim planes, and playing on his xbox and internet and mail and ive yet to hear him complain hes gone over his limit.
your age comments have no meaning, since for one its not even the woman used in the example who has posted, shes not technicaly a granny either since it was his mother and bt did not bully her. and where does it sterotype anyone. and what has limited resources have to do with anything, nice try on a posh sounding post though. what we really need to do now is find a 90 year old who downloads 100g xbox demos and music a month who keeps being told hes over his limit and ask him how he feels.
have a look at www.downloads.com they do free stuff for pc and mac and its cnet so its safe.
It is not the case of stereotyping or ageism that is the problem, the problem is BT a large worldwide organisation can not provide a utility to advise its customers there usage of broadband by day month or period, others can provide this, my mobile operator provides this so why not BT!
CG Over An Out

Exceeded usage of broadband in day

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