Excel Crashes when Editing PIVOT Tables

We have an end user whose Excel 2013 on a Dell Latitude E7440 Ultrabook (Office 365 Professional Plus Subscription) crashes when the user tries to manipulate/edit PIVOT tables. We've reached out to Microsoft support through Office 365 who've
sent us here. We have taken the following steps as far as troubleshooting is concerned;
Tried excel files on an alternative system (tried on both Win. 7, and Win 8.1)
Re-built the excel file from scratch (blank excel sheet, all new data)
Updated all drivers/software
Flashed BIOS
Repaired Office (Both quick repair and online repair)
Clean wipe of Office 365, and re-install
The data is financial type data and doesn't contain any special characters or characters that would most likely be deemed "problematic." It's very odd, and frustrating for the end user. Any assistance is highly appreciated.

Hi,
In regarding of the issue, please provide us more information to assist you better.
Do you receive any error message?
Are you performing any specific task?
Then, we may try to collect the Event log and App crash dump file to do advanced troubleshooting.
Event log:
http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer
App crash dump file:
First enable app crash dump collection by copying following words into notepad, saving it as dump.reg and importing
it:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\localdumps\EXCEL.EXE]
"DumpFolder"=hex(2):63,00,3a,00,5c,00,63,00,72,00,61,00,73,00,68,00,64,00,75,\
00,6d,00,70,00,73,00,00,00
"DumpCount"=dword:00000010
"DumpType"=dword:00000001
"CustomDumpFlags"=dword:00000000
Then, open Excel
to repro the issue. If crash issue appeared, please find the crashdump file under c:\.
To further help you, please upload this file into Skydrive and shared the link here.
Also, you can try to analyze dump by yourself if you would like to：
How to analyze app crash dump file:
http://blogs.technet.com/b/askperf/archive/2007/05/29/basic-debugging-of-an-application-crash.aspx
Hope it's helpful.
Regards,
George Zhao
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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Excel 2010 Powerpivot workbook constanly crashing when editting pivot tables

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Faulting application name: EXCEL.EXE, version: 14.0.7109.5000, time stamp: 0x522a4035
Faulting module name: EXCEL.EXE, version: 14.0.7109.5000, time stamp: 0x522a4035
Exception code: 0xc0000005
Fault offset: 0x00000000006d5a7b
Faulting process id: 0xabc
Faulting application start time: 0x01cf67968e9d437e
Faulting application path: C:\Program Files\Microsoft Office\Office14\EXCEL.EXE
Faulting module path: C:\Program Files\Microsoft Office\Office14\EXCEL.EXE
Report Id: 371233aa-d38a-11e3-b47e-90b11c9a7548
Windows error Reporting
Fault bucket 135635980, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: EXCEL.EXE
P2: 14.0.7109.5000
P3: 522a4035
P4: EXCEL.EXE
P5: 14.0.7109.5000
P6: 522a4035
P7: c0000005
P8: 00000000006d5a7b
P9:
P10:
Attached files:
U:\Users\Mike\AppData\Local\Temp\416382.cvr
U:\Users\Mike\Dropbox\In-n-Out\INO Data Model\INO_Data_Apr14.xlsx
U:\Users\Mike\AppData\Local\Temp\CVRC1C8.tmp.cvr
U:\Users\Mike\AppData\Local\Temp\WER6057.tmp.WERInternalMetadata.xml
These files may be available here:
U:\Users\Mike\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_EXCEL.EXE_6e3f938ed926058ac63c0bf295faed7891c5_150ec792
Analysis symbol:
Rechecking for solution: 0
Report Id: 371233aa-d38a-11e3-b47e-90b11c9a7548
Report Status: 0
Really appreciate any help as its completely unpredictable and having to save my work every few minutes.
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Hi,
We can find the dump file after Excel crashed again. Please see the following steps:
First enable app crash dump collection by copying following words into notepad, saving it as dump.reg and importing
it:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\localdumps\EXCEL.EXE]
"DumpFolder"=hex(2):63,00,3a,00,5c,00,63,00,72,00,61,00,73,00,68,00,64,00,75,\
00,6d,00,70,00,73,00,00,00
"DumpCount"=dword:00000010
"DumpType"=dword:00000001
"CustomDumpFlags"=dword:00000000
Then, open Excel
to repro the issue. If crash issue appeared, please find the crashdump file under c:\.
To further help you, please upload this file into Skydrive and shared the link here.
Also, you can try to analyze dump by yourself if you would like to：
How to analyze app crash dump file:
http://blogs.technet.com/b/askperf/archive/2007/05/29/basic-debugging-of-an-application-crash.aspx
Thanks
George Zhao
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "[email protected]"

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Hi,
One of our users encountered this problem with Excel 2013 while creating pivot tables, particularly with large files. We tried to modify Virtual Memory
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Hi,
In regarding of the issue, please provide us more information to assist you better.
Did your user using the Excel 2013 and Excel 2010 with same PC? If not, please let me know the both of the 2 PCs' hardware list/Windows operation system info.
Did you using Excel 2013 32bit version and Excel 2010 64bit version?
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If you have any update, please feel free let us know.
Regards,
George Zhao
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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"... In my opinion, there's nothing in this world beats a '52 Vincent and
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                                                      No disclaimers apply.
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I support www.TheGrotonLine.com, hyperlocal news for Groton MA.
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Process:         Adobe InDesign CS6 [702]
Path:            /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
Identifier:      com.adobe.InDesign
Version:         8.0.1.406 (8010)
Code Type:       X86 (Native)
Parent Process: launchd [221]
User ID:         501
Date/Time:       2013-07-10 11:39:58.199 -0400
OS Version:      Mac OS X 10.8.4 (12E55)
Report Version: 10
Crashed Thread: 31
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
    __TEXT                 0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
Thread 0:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib                  0x976467d2 mach_msg_trap + 10
1   libsystem_kernel.dylib                  0x97645cb0 mach_msg + 68
2   com.apple.CoreFoundation                0x942ddf79 __CFRunLoopServiceMachPort + 185
3   com.apple.CoreFoundation                0x942e395f __CFRunLoopRun + 1247
4   com.apple.CoreFoundation                0x942e301a CFRunLoopRunSpecific + 378
5   com.apple.CoreFoundation                0x942e2e8b CFRunLoopRunInMode + 123
6   com.apple.HIToolbox                     0x976b6f5a RunCurrentEventLoopInMode + 242
7   com.apple.HIToolbox                     0x976b6cc9 ReceiveNextEventCommon + 374
8   com.apple.HIToolbox                     0x9781c15c ReceiveNextEvent + 79
9   com.adobe.InDesign.AppFramework          0x15825af8 0x15817000 + 60152
10 com.adobe.InDesign.AppFramework          0x15844329 GetPlugIn + 12009
11 com.adobe.InDesign                      0x00001ec5 main + 341
12 com.adobe.InDesign                      0x00001d55 start + 53
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib                  0x976499ae kevent + 10
1   libdispatch.dylib                       0x9a4dec71 _dispatch_mgr_invoke + 993
2   libdispatch.dylib                       0x9a4de7a9 _dispatch_mgr_thread + 53
Thread 2:
0   libsystem_kernel.dylib                  0x976488e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x97a762e9 _pthread_cond_wait + 938
2   libsystem_c.dylib                       0x97a76572 pthread_cond_timedwait_relative_np + 47
3   com.apple.CoreServices.CarbonCore          0x997596ad TSWaitOnConditionTimedRelative + 177
4   com.apple.CoreServices.CarbonCore          0x996a5acb MPWaitOnQueue + 261
5   PMRuntime.dylib                         0x005b9581 SetVSizeBaseline(unsigned long) + 1473
6   com.apple.CoreServices.CarbonCore          0x9972ca7b PrivateMPEntryPoint + 68
7   libsystem_c.dylib                       0x97a715b7 _pthread_start + 344
8   libsystem_c.dylib                       0x97a5bd4e thread_start + 34

Thanks. Here's thread 31:
Thread 31 Crashed:
0   PublicLib.dylib                         0x0180f746 WideString::Append(WideString const&) + 12
1   com.adobe.InDesign.Text                 0x1b4efb2e GetPlugIn + 3615726
2   com.adobe.InDesign.Text                 0x1b4f1def GetPlugIn + 3624623
3   com.adobe.InDesign.Text                 0x1b434398 GetPlugIn + 2847832
4   com.adobe.InDesign.Text                 0x1b434e4f GetPlugIn + 2850575
5   PublicLib.dylib                         0x017ec171 CScriptProvider::AccessPropertyOnObjects(IDType<ScriptID_tag>, IScriptRequestData*, adobe::version_1::vector<InterfacePtr<IScript>, adobe::version_1::capture_allocator<InterfacePtr<IScript> > > const&) + 337
6   com.adobe.InDesign.Scripting            0x1a33a69f GetPlugIn + 154479
7   com.adobe.InDesign.Scripting            0x1a33b35a GetPlugIn + 157738
8   com.adobe.InDesign.Scripting            0x1a338361 GetPlugIn + 145457
9   com.adobe.InDesign.INXCore              0x1822c38f GetPlugIn + 8687
10 PublicLib.dylib                         0x0193da93 CScriptDOMElement::FetchValue(IDType<ScriptID_tag>, DOMAttributeValue&) + 107
11 PublicLib.dylib                         0x0193f22e CScriptDOMElement::GetAttribute(IDType<ScriptID_tag>, DOMAttributeValue&) + 442
12 PublicLib.dylib                         0x017b5f28 CTextScriptDOMElement::CTextScriptDOMElement(IPMUnknown*) + 25134
13 PublicLib.dylib                         0x017ad257 CTextScriptDOMElement::CollectTextChildren() + 135
14 PublicLib.dylib                         0x017af165 CTextScriptDOMElement::CollectExpandedChildElements(K2Vector<InterfacePtr<IDOMElement>, K2Allocator<InterfacePtr<IDOMElement> > >&) + 127
15 com.adobe.InDesign.INXCore              0x1825cdd8 GetPlugIn + 207928
16 PublicLib.dylib                         0x01941089 CScriptDOMElement::GetChildElements(K2Vector<InterfacePtr<IDOMElement>, K2Allocator<InterfacePtr<IDOMElement> > >&) + 59
17 com.adobe.InDesign.INXCore              0x1826d161 GetPlugIn + 274369
18 com.adobe.InDesign.INXCore              0x1826a4a6 GetPlugIn + 262918
19 com.adobe.InDesign.INXCore              0x1826d1de GetPlugIn + 274494
20 com.adobe.InDesign.INXCore              0x1826a39f GetPlugIn + 262655
21 com.adobe.InDesign.INXCore              0x1826d1de GetPlugIn + 274494
22 com.adobe.InDesign.INXCore              0x1826a39f GetPlugIn + 262655
23 com.adobe.InDesign.INXCore              0x1826d1de GetPlugIn + 274494
24 com.adobe.InDesign.INXCore              0x1826a4a6 GetPlugIn + 262918
25 com.adobe.InDesign.INXCore              0x1826d1de GetPlugIn + 274494
26 com.adobe.InDesign.INXCore              0x1826a4c9 GetPlugIn + 262953
27 com.adobe.InDesign.INXCore              0x1826d1de GetPlugIn + 274494
28 com.adobe.InDesign.INXCore              0x1826e105 GetPlugIn + 278373
29 com.adobe.InDesign.INXCore              0x18268530 GetPlugIn + 254864
30 com.adobe.InDesign.INXCore              0x1826727f GetPlugIn + 250079
31 com.adobe.InDesign.SaveBack             0x11cd49b3 GetPlugIn + 27539
32 com.adobe.InDesign.SaveBack             0x11cd4141 GetPlugIn + 25377
33 com.adobe.InDesign.SaveBack             0x11cd6227 GetPlugIn + 33799
34 com.adobe.InDesign.AppFramework          0x15911749 GetPlugIn + 852745
35 com.adobe.InDesign.AppFramework          0x15912ca6 GetPlugIn + 858214
36 com.adobe.InDesign.AppFramework          0x15913804 GetPlugIn + 861124
37 com.adobe.InDesign.AppFramework          0x159143c5 GetPlugIn + 864133
38 com.adobe.InDesign.AppFramework          0x1591598e GetPlugIn + 869710
39 com.adobe.InDesign.AppFramework          0x159159fa GetPlugIn + 869818
40 com.adobe.InDesign.AppFramework          0x15915a66 GetPlugIn + 869926
41 com.adobe.boost_threads.framework          0x01c6840d thread_proxy + 141
42 libsystem_c.dylib                       0x97a715b7 _pthread_start + 344
43 libsystem_c.dylib                       0x97a5bd4e thread_start + 34
Tried what you recommended. Worked right up to the File>Export and Choose IDML, then it crashed again. Thanks for the idea, though!

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When least expected and usually at the most inopportune times the LabView 8.6.1 development environment crashes when I am editing my block diagram. It usually happens when I am moving VI's or wires using the arrow keys. This has happened to me several times. Is anyone else having this problem? Is there a bug fix out there? Attached are some of the windows error logs
Attachments:
lvlog06-17-09-11-01-33.txt ‏2 KB
lvlog06-16-09-15-52-19.txt ‏9 KB
lvlog06-15-09-13-53-20.txt ‏2 KB

There is a known issue with LabVIEW running out of memory slots in it's image table
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OS is Windows 7 Profressional 64 bit.
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I record at 1920x1080 at 60 FPS to avi files. The avi files are using the "xtor" codec (Dxtory's own codec)
[ISFT] DxtoryCore ver2.0.0.101
[ISRC] Video:YUV420 Audio:Speakers (Realtek High Definition Audio)
Audio is PCM 192000Hz recorded in stereo.
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The most likely issue is the codec that your program is using the create your video. It's apparently not compatible with Premiere Elements.
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Sorry I can't offer a solution. But I can pretty much assure you that Premiere Elements isn't it. sorry.

Acrobat 9.3.4 crashes when editing bookmarks

Working in Acrobat Pro 9.3.4 on a Mac, system 10.6.4. Have been combining pdf files using the "Combine Files" feature in Acrobat. I need to edit bookmarks (assign & remove), as well as crop and delete some pages in the files I'm working on. The program continually crashes when I delete bookmarks, and occasionally when I add them. I have to try up to 4 or 5 times before I can successfully delete the bookmarks I need to and move on. It will eventually work, but takes a lot more effort than it should. I'm not sure if I should toss some preferences, or even which ones to toss, or if there are any other helpful options out there for me. Thoughts?

Mine is doing the same. Ever since the 9.3.4 update my Mac Adobe Acrobat Pro will crash (beachball) whenever editing, such as adding bookmarks, or scrolling down the pages of file. Have tried multiple times to contact Adobe, but with no luck, and no call back or response. Considering moving to a different PDF platform if I cannot obtain technical help through Adobe.

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