Excel Save As dialog not appearing for one user

Hi,
My company uses a payroll application called Cintra.
It's possible to run a report in this application and
export it to Excel.
When one of the users exports a report and clicks File > Save As > Browse nothing happens. All other users get the Save as dialog.
Is there any setting that may be preventing this? She does not appear to have this trouble when saving any other
Excel
files.
We all use Excel 2013 on Windows 7 in Citrix.
Cheers
Paul

Here is an article for troubleshooting errors when save Excel files you can refer to
http://support.microsoft.com/kb/271513
Based on your description, it's most likely that a Third-party add-in causes this issue, you can try to start excel in safe mode to test it. excel.exe /safe

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