Excessive Broadband Usage

My latest bill contains a charge of £50 for exceeding my 40GB allowance. My average monthly usage is 25GB. I checked the monitor for September and I have used slightly under 22 GB to date. I am certain that my August usage was similar but BT say I used 179GB. This is insane. I live alone. I do watch some catch-up TV but no more last month than this month and I have a brother who occasionally stops by and maybe spends a few hours a week online gambling. I didn't get a chace to check my bill until the day the money was taken out of my bank account, as they have changed the payment date from 14 days after the date of the bill to 6 days after, which is another issue. I also received no emails until after the payment went through.

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Excess Broadband Usage - complaints experience

I have been a BT customer for some while, registered for paperless bills, set up on BT.com with an email address of my choice prim login and primary communication and making payments by Direct Debit. BT cold called me (I am guessing around 12 to 18 months ago) same renew my package.
in December I noticed a £100 excess broadband usage added to my bill. This prompted me to look back over previous months and, sure enough, around £50 per month had been added historically. There is a limit to how far back I can look online and I called BT to complain. I could write a book on the issues and barriers around BT's complaints process but that would distract from my primary concern.
Firstly, I was sold a package I was told was limitless. This was renewed in the cold call mentioned above. It transpires I was placed on a 10gB limit. Conveniently BT have deleted recordings.
That would be manageable as BT has a fail safe (plastered across its web pages) in that they email you when approaching or exceeding limits. Wrong! They didn't send one email to the email address with which I was registered tor my account to warn me. 5 seconds after the 2nd stage of the complaints process is complete (not to my satisfaction) BT sent me may first warning.
The 3rd stage complaint handler acknowledged how a customer could be confused by the above and offered to meet me half way on the overcharge excess costs over that period.
At no point has BT provided the summary history I had clearly requested on several occasions. This must be in the region of £790 as I was offered £395; insulting at best!
How many other customers are blissfully unaware they are exceeding their limits? What controls do BT have in place to identify and alert these customers, or is this a systematic control failure or known source of easy income?
i have been very clear in all calls of my position. I feel ripped off and subjected to poor complaints handling. BT has now acknowledged how I could be misinformed and in this position, yet still think it reasonable not to return a full refund. In a highly regulated industry I hope the regulator, ADR, press, web positings and consumer TV programme routes open to me will highlight and resolve my problem, and potentially who knows how many other customers'.

Suckered wrote:
That would be manageable as BT has a fail safe (plastered across its web pages) in that they email you when approaching or exceeding limits. Wrong! They didn't send one email to the email address with which I was registered tor my account to warn me. 5 seconds after the 2nd stage of the complaints process is complete (not to my satisfaction) BT sent me my first warning.
First email alert received to my registered email account 5th Jan 2013.
If you work for BT but aren't from the customer care team (to which the previous poster kindly suggested I write) please don't get involved unless you can resolve my complaint. This was posted for help and to hopefully alert BT and its customers of a potential problem, not to be "topped".
Have you ever logged into MyBT and checked your usage? If you have you would see when and where to they send the emails, regardless of the registered email address.
Working for BT is not the issue here. Clearly you did not take personal responsibility and refuse to, that is not my fault. If BT are offering you some money back I would take it, otherwise it could cost you more money in the long run.
Taking the attitude of your posts, it sounds like you had a broadband package from BT and now you have found out that you having been paying over the odds for and now you think you are entitled for your money back, well there is a saying "buyer beware".

Excess broadband usage - HOW?

We have received notification that we will be charged an additional £5 for using over our limit, we didn't however receive an email as it states on our account that we were getting near our limit.
I called the Indian call centre who couldn't see that we'd used over our limit, but suggested I look online as their system was down!
We haven't changed anything & are always well within the limit

this link may also help explain your usage http://forumhelp.dyndns.info/information/bbusage.html
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BT Broadband Usage Monitor- bizarre findings

I check my usage on a regular basis as I have a limitation. I find it bizarre that the usage goes up and down- how can this be?
e.g 7 oct showed 9.18GB used
11 oct showed 7.71GB used.
I have tried ringing to find out- no one seems to care- they just tell me what I have used today, try to sell me an unlimited package and put me through to faults departement of which I spend 20 minutes hanging on and no one ever answers!!!!

Further to my post of 17th October. I finally managed to speak to someone from the complaints department about my apparently excessive broadband usage. He was insistent that the broadband monitor was accurate and that my usage must have jumped from the daily average of about 0.75GB (for many years) to a staggering 16GB for a single 24 hour period. When I asked him about the apparent reverse in total usage by 6GB on 8th October (my total-to-date on 8th October was 16.55GB and on 9th was 10.54GB) he said he couldn't see that in the figures. In fact, he sent the month-to-date figures (to 24th October) to me and the figures up until that date are different from the usage figures I logged from the BT website. After the huge jump on 16th October they almost (probably rounding errors) perfectly align with the figures I noted from the BT website. It rather looks like there has been some retrospective massaging of the figures, at least at the beginning of the month, and a fault in the recording later in the month. If there is a surcharge when my bill is due in December I shall be speaking about this again and will be considering moving to an alternative and cheaper ISP.

Broadband usage monitor

I have also experienced the excessive BT broadband usage. I opted for option 1 because I have no interest in downloading Video's/music, apart from reading both BBC and Sky news the only other use is my wife using the online facebook game.
I received an email from BT last month saying i had reached 7GB of my 10 GB usage and just cant figure out why
I have downloaded a usage monitor which greatly differs from BT's own monitor,
What I would like to ask is, does the monitor I downloaded only monitor what is open on my desktop, 2 whould there be a differnce between High Speed Broadband and those who's broadband is connected via telephone line.
if this is the case as i suspect, then someone downloading a file on high speed whould use less bandwidth than someone downloading on slow speed. look at it as sending a fax, it may cost 10p to send a fax on a cheap machine but to send the same sheet on a quality machine may cost 6p, I dont no?

Deke wrote:
I have also experienced the excessive BT broadband usage. I opted for option 1 because I have no interest in downloading Video's/music, apart from reading both BBC and Sky news the only other use is my wife using the online facebook game.
I received an email from BT last month saying i had reached 7GB of my 10 GB usage and just cant figure out why
I have downloaded a usage monitor which greatly differs from BT's own monitor,
What I would like to ask is, does the monitor I downloaded only monitor what is open on my desktop, 2 whould there be a differnce between High Speed Broadband and those who's broadband is connected via telephone line.
if this is the case as i suspect, then someone downloading a file on high speed whould use less bandwidth than someone downloading on slow speed. look at it as sending a fax, it may cost 10p to send a fax on a cheap machine but to send the same sheet on a quality machine may cost 6p, I dont no?
Hi. Welcome to the forums.
You say you received an email last month for reaching 7GB - that was for April.
May I ask what usage monitor you are using, and how does it compare with your current May usage online meter from BT ?
The downloaded monitor will only record what that particular computer is using (won't include other computers, games consoles, mobiles and TVs etc). And then there are various settings in different programs to cater for usage within a home network etc.
What Facebook game is being used may I ask? Some of these applications can use many 100s of MB per day, so this alone could account for a lot of the usage.
There should be no difference between any "high speed" user and standard ADSL in terms of usage. In your example of downloading a file. The high speed (e.g. fibre) user will use exactly the same data content as a person on a slower connection. The speed is irrelevant with regard to how much is being used.
You can't compare with a fax machine, because typically these used normal phone lines which are charged on a timed usage - so the longer the call, the dearer the cost. In your example it could actually be dearer to use a quality fax machine, because it may take longer to send a higher quality copy.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

BT Broadband Usage Monitor

I'm trying to keep a daily check on my Broadband usage; reason I overshot my limit last month.
But looking at the BT BBand Monitor it seems that it is not updated consistently.
At times the amount used increases but the dates of usage do not change.
Has anybody else had a problem?
How can BT use this to penalise excess usage if the system is not exact?

Johnoo wrote:
OK, thanks, got in using "Admin", & have now changed Password !
Now please what am I looking for & where to give my Broadband usage?
Just looked at the BBand usage in my Account & the date has now updated
I have not used this router but I would expect to find the data usage as follows:
Follow the instructions given in the link I posted earlier as far as step 4 but click on Status instead of System at this point.
This should give a menu item of Broadband Connection (or similar) that should lead to "(a)dsl connection".
Amongst other things this should give Data Transferred (sent/received).
Note these figures and also the Uptime.
The Data Transferred figures will be rest to zero if the Uptime shows that your adsl connection has been reset.
If you do this on at least a daily basis you can check your daily usage by subtracting yesterday's reading from the current reading. If you are getting strange readings you can check usage in real time by refreshing the window.

Broadband usage suddenly rocketed - can anyone hel...

Hi All
We are on Infinity1 so have 40GB/month broadband usage. We typically use 15GB per month. The main use is internet surfing, EMail etc. We have 2 iPhones and 1 iPad.
Just after Christmas, we got a second iPad and a smart TV. We watched a single HD film on the TV through Amazon Prime (Red2 - think it's a couple of hours long). I was off work for a week and did a lot of surfing, but we haven't downloaded any other TV and have spent less than 1 hour streaming YouTube.
We have now exceeded our 40GB limit and are incurring penalty charges.
I'm pretty annoyed as the second warning EMail ("you have reached 38GB") was received last night, and looking at the usage monitor online, we had already clocked up 41.69GB and that was a 24hours out of date anyway.
I don't see why we've used so much bandwidth. We streamed a single HD movie (say this was 5GB) and maybe we are surfing for 30 mins per iPad in the morning, and 2 hours per iPad in the evening, with the phones downloading EMails etc through the day when we're home. I did also have some windows updates download and install yesterday, but the damage had already been done so it won't be due to that.
Our contract is up for renewal in April so I don't want to switch to unlimited broadband right now as it will lock us in for another 12 months. Where is our high usage coming from? It doesn't make sense that we're on track to use 3x what we normally use and the only difference is a single streamed movie and one more iPad which is used for a small amount of surfing.
Can anyone help please? Normal settings apply to the router and I'm happy the security is ok (ie the neighbours haven't hacked into our wifi!)
Many thanks.

You can upgrade to unlimited at any time, you do not have to wait untill the end of your contract.. If you have gone over your allowance, and upgrade before the end of the month, any excess usage charges are waived.
http://bt.custhelp.com/app/answers/detail/a_id/36401/~/how-can-i-upgrade-my-bt-broadband%3F
If you were on a discounted package, you may find that the amount of discount will be subtracted from the upgraded package.
You can also try Customer Options on 0800 800 030
They are very helpful when it comes to upgrades, and will usually give you the best deal.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Broadband usage high and jumping in usage

Hi
I've been with BT for 6 years at my current address and I had this exact problem back in 2014. It is now happening again. - It turned out my on Demand service was being counted to my broadband usage!!
I took up Netflix (as the On Demand servcies being withdrawn) on the 5th of May, I received the You View box on the 8th May and set it up over that weekend. Sine then my usage has jumped, but I had not realised this until I received an email to say I'd used 6GB of my 10GB allowance.
I checked the usage monitor on 22nd May and my usage was 6.77GB. I telephoned on the 24th May as my usage was showing 7.11GB. I have changed my wireless password and have done everything BT has asked. This morning 6.30am I checked my usage and it showed 9.5GB used! As I've had to come to work I have not been able to telephone you. I've just logged into my account (10.50am) and my uasage is now 10.36GB!!
My average usage is about 3.25GB p/mnth. Nothing has changed except for the new You view box and this weekends usage is impossible! We were away from the house during the day coming home in the evening, only watching some Netflix. It is just myself and my partner. My PC has been turned off since Thursday and my Chrome book was turned on, on Sunday Morning to change my wireless password, then off again. Our mobiles connect to the BT wifi hot spot and not our hub.
I am hoping your going to tell me that something similar is happening and you (BT) are going to fix this and reverse all charges as I have received an email to say I am now going to be charged for this excessive use. Please help as this is very worrying!

I have started with the BT you view box a few months ago and have taken on Netflix with BT when I took on the contract. Since then my broadband usage has rocketed and is going way over my 20gb usage allowance. However I am not using my laptop or other devices much and in fact less than I have done for some time. The only reason for this must be that the netfix usage is being added to my general broadband usage. In some cases this was adding on 2 and 3 gb per day when no other devices were being used at all . BT had promised to call me and had even sent me a text telling me when the call was coming ....but it didnt happen. I have now done an experiment for the first week in June were I have not used the you view for netflixs or on demand at all but continued to use my laptop for emailing etc as per normal. this has shown my usage as only 0.23gb. Clearly there is something wrong and the you view box usage is 'leaking' and being counted in my general broadband usage. I am very unhappy about this as I was sold the benefits of using the you view box on demand services and netflix on the basis that its usage did not count towards my bills. I have never had netflix before so there isnt any confusion about it previously being used by me. Niether have I used it on any other device ....its all been through my BT box .....and I dont want to be charged for it. If any of the ondemand and netflix is being put onto my broadband I was obviously miss sold the device in the first place. Whenever I call the customer service helpline I get different answers and am told that someone will call me back ...they never do ...check your CS phone tapes of my calls and you will see.
looking at the community forum I can see that I am far from unique with this problem .
Can someone call or communicate with me to solve this asap it is of great concern to me.

Broadband Usage Problem - Need Proper Help From BT

Hello,
A day ago I received a message from BT saying that I was approaching the usage limit for my BT broadband. I am on Option 2 and normally use around 20GB in a month. I checked my usage on My BT and found it was 38.64GB on 14/2. I checked again this morning and found it was now 42.73GB for the 15/2.
I've tried calling BT, but have only got through to the BT help in India. The first person I spoke to said it was because I was being charged for my BTVision usage and wouldn't accept that it was independent of my broadband. I tried again, and the second person said the same, but upon my insistence checked with a colleague - and came back apologising, saying that the BTVision usage was separate and so I would not be charged at the end of the month.
I am scared to use my BT broadband and BTVision for fearing of incurring more charges. I have not done anything that warrants high usage: I don't watch films or play games on-line. I read news, check e-mails, do banking, view video clips - the usual everyday stuff.
Please can somebody from BT help me? I am tired of trying to explain the situation and getting the same scripted answers. The stock response from the BT staff seems to be for me to upgrade to an unlimited package, but I want to know why this is happening (is it a mistake on BT's part? I did not use 4GB yesterday), how I can go back to my normal broadband usage, and whether I will be charged for this excessive usage. In short: something is wrong, I have little control over the situation despite trying repeatedly to talk to someone from BT, and I would like some help.
Thank you
Paul
Solved!
Go to Solution.

PaulP1966 wrote:
I've received a very helpful message from a Forum Moderator explaining my problem. The usage monitor also included my BT Vision usage, so I have not exceeded the limit with my broadband. Hopefully this problem will be sorted out in the next few weeks.
It seems a great shame BT's staff in India aren't aware of this problem - it would save a lot of time, telephone calls and worry.
This is extremely interesting. I've been having this problem since last summer and still am. I have a similar type of usage to you with browsing, emails etc. My work IT department are gobsmacked how my usage can be so high.
I've been through exactly the same where I've stopped using my BB service for fear of being charged and i have always suspected BT Vision usage was being included. During a 1 hour phone call with India and several times since I have been told it is "IMPOSSIBLE" for BT Vision usage to be included. This admission appears to prove otherwise !!

Broadband usage doubled within 2 weeks

Hi there. I have a 40gb usage limint for my broadband and as off today I have used 80gb!! This is very troubling for me as I don't use torrent and the nice helpful customer service man said that it could be down to my icloud settings. I have my icloud settings switched off. I notice other people have had similiar problems recently but don't mention icloud as a problem. Last time I went *near* my limit was a year ago. I refuse to believe that it's purely down to icould - especially as 13gb was *uploaded* on the 12th Sept and 5gb (i think he said) on the 24th Sept. I know for a fact that I don't have icloud set up to automatically update and I hardly use the service.
Any ideas? I did question the possibility of a neighbour (I live in a block of flats) accessing my broadband - impossible apparently. I asked what would cause such high uploads and he said a torrent service. I don't use these, having failed miserbaly previously but my pc could have a virus which is causing this to do so automatically.
Any help would be appreciated, I'm not looking forward to my bill! And I have been using my phones' 3G service this week purely down to recieving my "near your limit" email.
Many thanks!

I've just spent a good 30 minutes on the phone to BT as my broadband usage is now at 90gb for a month!! I have a cap of 40gb and my average usage is 16gb according to MyBT. Yet there is no fault on my line and nobody can access my Bt Hub without a password. He also seemed to think that the "free" hotspot that comes with your hub is also password protected. Have resorted to unplugging my hub & modem and cancelling my DD as I refuse to pay for that excessive usage. It's an absolute disgrace.

YouView Broadband usage

Hi,
After spending an hour on the phone going round in circles I thought I would try here, any help would be greatly appreciated.
My Mother has BT Broadband option 1 so has a 10 GB limit, which is enough for all she does.
She got BT vision installed around the 20th Feb - with the TV Unlimited option.
She then started using NowTV around the 26th of March.
Her Broadband usage has suddenly increased
Feb - Not over 10 GB limit
March - 20 GB
April - 41 GB
May - 40 GB
Broadband monitor page currently states:
You have used 42.48 GB this month and your average monthly usage is 7.09 GB.
You have also used 0.12 GB of YouView but because you have a BT Vision subscription pack this isn't counted against your broadband usage allowance.
The first time she got an email warning her she was above her usage I didnt worry as I seen the following link which stated there was a problem with the usage monitor and excess usage would not be charged:
http://bt.custhelp.com/app/answers/detail/a_id/44084/c/348,1155,6239
She recently got an email stating they will be charging her an extra £35 for exceding her usage in April, and I imagine there will be another £35 for Mays usage.
She watches a lof of movies on it, especially NowTV but yet it states she has only used 0.12 GB of YouView!!!!
Looks a lot like YouView usage is being incorrectly counted and being charged for.
Any advice would be appreciated,
Geoff

& lest there is any doubt this is how the Bt website defines it
YouView On-demand explainedAs well as Freeview and Catch-up TV, YouView gives you access to great on demand content including BBC iPlayer. Best of all, you no longer need to huddle over your laptop! You can enjoy watching your favourite shows on your TV.
As well as the standard players which come on your YouView box, you'll get access to BT Vision with thousands of hours of on demand content including Films, TV, Kids, Music and more. In fact, BT Vision has the largest video on demand library on YouView.
The best part is that providers will continue to add Players to YouView, meaning the content you have access to will continue to grow and change.
Subscription to Now TV costs extra.
close

How can I reduce excessive data usage?

My wife and I recently moved to the country and have no internet available by a physical cable or wire from an ISP. Our internet service is provided through a Verizon Jetpack that we lease from Verizon. We have an iPhone 4s, iPhone 5s, an iPad 1, and an iPad 2 (both iPads are WiFi only)
Our problem is excessive data usage. Prior to our move, our iPhones each used approx .2GB per month. 16 days into our current billing month, the iPhones have each used approx 1.2GB, but our Jetpack (which creates our home WiFi for our iPads) has already used 10GB. We do not stream anything on our iPads. We use them in the evening for surfing the internet, checking Facebook, and playing Words With Friends. That's about it. The Verizon online data calculator indicates we shoud be using about 4GB per month based on our iPad usage. Yet my data usage log says that one night this week between 7:30 PM and 11:30 PM, our Jetpack used a full 1GB. Is it possible that our Jetpack is simply "burning up" GBs while we sleep?

On my iPhone 4 running iOS 6, Settings > General > Usage quotes the installed size of the apps not the data usage. I've just installed the Onavo Count which claims to record data usage of each app so one can see which the greedy ones are.

I'm having problems with excessive email usage on my iphone 4/ios 7. Just noticed that (settings/usage) it was using 900 mb. I deleted all my mail, deleted the mail account, and it still says it's using 661 mb. My ipad uses a fraction of that.

I'm having problems with excessive email usage on my iphone 4/ios 7. Just noticed that it (settings/usage) was using 900+ mb. I deleted all my mail, deleted the mail account, turned the phone off and back on, downloaded any remaining mail on the server to Outlook on my computer, and it still says it's using 661 mb. My ipad uses a fraction of that.
Background: I recently (December) bought an ipad and set up icloud for contacts and calendar, but NOT mail. My email provider is Verizon. I use computer, iphone, and ipad to check my email; eventually I download it from the server using Outlook on the computer and then delete any remaining emails from the phone and ipad. I can't find info on this problem anywhere.

Howdy there COUGAR444,
It sounds like your iPad all of a sudden seems to be restarting out of no where. If you haven't called AppleCare yet, I would start with quitting either the app that seems to be causing the issue, or all the apps if a single doesn't seem to be the culprit.
iOS: Force an app to close
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
If the issue persists, backup your device to iTunes, then restore it as new and verify that it works.
How to erase your iOS device and then set it up as a new device or restore it from backups
If it does, then restore your backup to either verify it still works and the software just needed reinstalled, or isolate the issue to the backup file itself.
Thank you for using Apple Support Communities.
Regards,
Sterling

Monthly broadband usage -- BT knows, how do I find...

ok, so I've been forced back to BT's website again. It took 30 seconds for my blood to boil -- why is it such a poor site? The core issue I have is that I always want to communicate with BT via email, NOT via phone. That way I'm on equal terms and I can ponder the response. But finding somewhere to email is extremely difficult -- I always have to complain, when I just want to ask a question.
Anyway...
I want to know what my broadband usage is. I used to be able to log on and see. But some muppet has decided that I can no longer do this:
"Why can't I check my broadband usage any more?
We don't want our customers wasting time monitoring usage when there's no need to. Having unlimited broadband means you don't need to worry about your internet usage: you won't pay any usage charges no matter how much you use."
Well I DO want to know what my usage is. I am seriously thinking of moving away from BT. If I know what I am using I know what sort of package I can purchase from a competitor. I also don't want to 'renew' a contract so I'm stuck with BT for another 12 months. As long as BT are in the background they are ok. I've had no problem with the service, but they seem to be getting dearer and dearer. (Line rental saver went up by 13.5% -- Inflation was less that 2% so why the huge hike?)
Their scheming, conniving business team who are looking at ways to stop me moving away while still screwing me are finally forcing me to do something.
So can someone please tell me where I can now find my monthly usage? The above response from BT is NOT GOOD ENOUGH.
Now to find a cold shower and calm myself down again...
grrrrr
Solved!
Go to Solution.

here is the link https://community.bt.com/t5/Bills-Packages/Unable-to-see-broadband-usage-if-on-unlimited/td-p/136871...
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10.9.4 excessive CPU usage

And now a strange case...
Installed 10.9.4 but it became unusable because of excessive CPU usage. Reverted back to 10.9.3 but now the problem persists!
Basically, if connect the Ethernet cable the CPU increases and temp raises from 45C to 95C. As soon as I remove the Ethernet cable and stay on WiFi things go back to normal. I already have done the most obvious, i.e. reinstalling the OS from time machine, removing launch daemons and plug-ins, and fixing disk permissions. Check the details below. Any idea? It would be much appreciated. I'm getting nuts with this.
Top Processes by CPU: (Ethernet not connected)
      41% Mail
      12% revisiond
      6% opendirectoryd
      5% WindowServer
      4% mtmd
Top Processes by CPU: (Ethernet connected)
      47% ocspd
      47% apsd
      35% configd
      33% mDNSResponder
      20% networkd
Full detais:
EtreCheck version: 1.9.12 (48)
Report generated 18 July 2014 11:45:23 NZST
Hardware Information:
MacBook Pro Intel Core i5, Intel Core i7 (Mid 2010)
MacBook Pro - model: MacBookPro6,2
1 2.4 GHz Intel Core i5 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics - VRAM: 288 MB
NVIDIA GeForce GT 330M - VRAM: 256 MB
LED Cinema Display 2560 x 1440
System Software:
OS X 10.9.3 (13D65) - Uptime: 0 days 0:5:13
Disk Information:
APPLE SSD TS128B disk0 : (121.33 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 120.47 GB (13.11 GB free) (Low!)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R   UJ-898
USB Information:
Jmicron Corp. Usb production 1 TB
EFI (disk2s1) <not mounted>: 209.7 MB
EXTRA (disk2s2) /Volumes/EXTRA: 999.86 GB (301.61 GB free)
Apple Inc. Display Audio
Apple Inc. Display iSight
Apple Inc. Apple LED Cinema Display
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Western Digital External HDD     500.11 GB
TM (disk1s1) /Volumes/TM: 500.11 GB (110.12 GB free)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Internal Memory Card Reader
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper:
Anywhere
Kernel Extensions:
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.16) Support
[not loaded] com.libusb.USB_Shield (6.0) Support
Startup Items:
Jaksta: Path: /Library/StartupItems/Jaksta
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
User Login Items:
smcFanControl
Mail
Internet Plug-ins:
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 14.0.0.145 - SDK 10.6 Cannot contact Adobe
Default Browser: Version: 537 - SDK 10.9
OfficeLiveBrowserPlugin: Version: 12.3.6 Support
SharePointBrowserPlugin: Version: 14.4.2 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0 - SDK 10.8
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
None
Time Machine:
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 112.20 GB Disk used: 99.99 GB
Destinations:
TM [Local] (Last used)
Total size: 465.76 GB
Total number of backups: 84
Oldest backup: 2012-11-18 19:49:30 +0000
Last backup: 2014-07-17 02:17:01 +0000
Size of backup disk: Excellent
Backup size 465.76 GB > (Disk size 112.20 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
      47% ocspd
      47% apsd
      35% configd
      33% mDNSResponder
      20% networkd
Top Processes by Memory:
254 MB mds_stores
147 MB com.apple.IconServicesAgent
115 MB Mail
90 MB Dock
74 MB Finder
Virtual Memory Information:
4.68 GB Free RAM
1.99 GB Active RAM
331 MB Inactive RAM
1.01 GB Wired RAM
187 MB Page-ins
0 B Page-outs

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

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