Exchange 2010 SP3 UR9 OWA users cannot open mail items

We recently had users reporting unable to open items in OWA.  Issue is confirmed across all CAS servers.
Issue started while on Exchange 2010 SP3 UR8v2, we upgraded to Exchange Server 2010 SP3 UR9 during troubleshooting.
3 AD Site DAG, multi-role servers
So far we have done the following to troubleshoot:
* Check security propagation for account permissions.
* Check security on all virtual directories.
* Check permissions on web.config
* Re-run PrepareAD
* Uninstall and reinstall CAS role
Please review the errors below and let me know if you have any words of wisdom on this issue.  Thanks!
Errors:
Request
Url: https://domain.com:443/owa/forms/premium/SubPageEventHandler.aspx?ae=Item&a=Preview&t=IPM.Conversation&id=CID.K5jy5dmxQru9sRoituQBvQ%3d%3d.LgAAAAD5wKVzMPRWToarE%2bpbowlJAQAqvhe3P6jjT4tregHxbY2pANbZjrf2AAAB.1DEA1tmOt%2fIAAAAAiIUWAAAAAAA%3d&calist=&canary=BV_LDf9RIkOwB1AREM0QuJ6gLZ_9QNIIWwpFOZKWH-iRvFnaQLhvOrQQBEkvAoafNX8eyWt3pOI.&SP=1&pfmk=M46%3a1427993956363&subpage=ReadConversation.ascx
User: user
EX Address: /o=company/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=user
SMTP Address: [email protected]
OWA version: 14.3.235.1
Mailbox server: server.domain.com
Exception
Exception type: System.UriFormatException
Exception message: Invalid URI: The format of the URI could not be determined.
Call stack
System.Uri.CreateThis(String uri, Boolean dontEscape, UriKind uriKind)
Microsoft.Exchange.Security.RightsManagement.DrmClientUtils.GetServiceLocation(SafeRightsManagementSessionHandle sessionHandle, ServiceType serviceType, ServiceLocation serviceLocation, String issuanceLicense)
Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.GetOnPremiseRmsServerUri()
Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.GetRmsServerActiveCryptoMode()
Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.DrmEnvironment.InitializeEnvironment()
Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.Initialize()
Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.InitializeIfNeeded()
Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.get_IRMConfig()
Microsoft.Exchange.Clients.Owa.Core.UserContext.get_IsIrmEnabled()
Microsoft.Exchange.Clients.Owa.Premium.ConversationUtilities.LoadConversation(UserContext userContext, OwaStoreObjectId owaConversationId, PropertyDefinition[] requestedProperties)
Microsoft.Exchange.Clients.Owa.Premium.ReadConversation.OnLoad(EventArgs e)
System.Web.UI.Control.LoadRecursive()
System.Web.UI.Control.LoadRecursive()
System.Web.UI.Control.LoadRecursive()
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Request
Url: https://domain.com:443/owa/forms/premium/SubPageContainer.aspx?ae=Item&a=Open&t=IPM.Note&id=RgAAAAD5wKVzMPRWToarE%2bpbowlJBwAqvhe3P6jjT4tregHxbY2pANbZjrf4AACsvITjR9r%2fQaXcC90BhfOwAI8oXwgBAAAJ&pspid=_1427993955843_521407833&subpage=ReadMessage.ascx
User: user
EX Address: /o=company/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=user
SMTP Address: [email protected]
OWA version: 14.3.235.1
Mailbox server: server.domain.com
Exception
Exception type: System.UriFormatException
Exception message: Invalid URI: The format of the URI could not be determined.
Call stack
System.Uri.CreateThis(String uri, Boolean dontEscape, UriKind uriKind)
Microsoft.Exchange.Security.RightsManagement.DrmClientUtils.GetServiceLocation(SafeRightsManagementSessionHandle sessionHandle, ServiceType serviceType, ServiceLocation serviceLocation, String issuanceLicense)
Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.GetOnPremiseRmsServerUri()
Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.GetRmsServerActiveCryptoMode()
Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.DrmEnvironment.InitializeEnvironment()
Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.Initialize()
Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.InitializeIfNeeded()
Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.get_IRMConfig()
Microsoft.Exchange.Clients.Owa.Core.UserContext.get_IsIrmEnabled()
Microsoft.Exchange.Clients.Owa.Premium.ReadMessage.AddIrmMessageToInfobar()
Microsoft.Exchange.Clients.Owa.Premium.ReadMessage.AddMessagesToInfobar()
Microsoft.Exchange.Clients.Owa.Premium.ReadMessage.OnLoad(EventArgs e)
System.Web.UI.Control.LoadRecursive()
System.Web.UI.Control.LoadRecursive()
System.Web.UI.Control.LoadRecursive()
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Hi Noel,
Base on my search, it may be due to IRM feature been enabled for OWA.
I recommend you use the following command to check if the value of IRMEnabled parameter is true:
Get-OWAVirtualDirectory – Identity “servername\owa (default web site)” |FL name,IRMEnabled
If the value is true, you can use "Set-OWAVirtualDirectory" cmdlt to change it to false, and check if any helps.
Best regards,
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Niko Cheng
TechNet Community Support

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    CPAMaxConcurrency                         : 20
    CPAPercentTimeInCAS                       : 205
    CPAPercentTimeInMailboxRPC                : 200
    MessageRateLimit                          :
    RecipientRateLimit                        :
    ForwardeeLimit                            :
    CPUStartPercent                           : 75
    esat erol yağcı Maltepe bilgi işlem

    Hi ,
    Please check the below mentioned thread .
    https://social.technet.microsoft.com/Forums/office/en-US/b303e2a8-d650-47e1-9a1f-13f7d06d3e0b/single-mailbox-opened-in-multipul-outlook-clients?forum=exchangesvrgeneral
    Thanks & Regards S.Nithyanandham

  • Exchange Server 2010 SP3 RU3 - OWA - Out of Office issue

    Hi,
    We have just upgraded out test lab to Exchange 2010 SP3 RU3. 
    We have 2 CAS-servers and 2 Mailbox-servers. All servers er fully patched.
    Question - reason for upgrading is that our Production environment is running Exchange 2010 SP2 RU7, and we have issues with IE 11(light mode only) which is resolved in SP3 RU3. But we have discovered a another issue after upgrading. 
    After upgrading Exchange,  IE 11 is fixed at the login screen, and we can now choose which login methode we want to use, so this is good. 
    But if you login with IE 11 chosse Options > See all Options > Organize E-mails > Automatic Replies - then the page is blank.
    If you choose to use Firefox or Chrome everything is working correctly.. 
    Does any else have the same problem?

    Hi,
    Yes, running in IE’s compatibility mode is a temporarily workaround. Let’s wait for the update.
    Thanks,
    Simon Wu
    TechNet Community Support

  • Exchange 2013 Sp1 Coexistence with Exchange 2010 SP3 CU5 HTTP 500

    I`m trying to make working OWA coexistence between Exchange 2013 SP1 and Exchange 2010 SP3 CU5.
    When user login in to OWA where his mailbox is located  on Exchange 2013 server it logon successful and owa opened. When i try to login to the same url with user whose mailbox is located on Exchange 2010 server  i get Error http 50
    The website cannot display the page :   HTTP 500   »https://URLEXCHANGE2013/owa/auth.owa«
    The same is, when i use https:// URLEXCHANGE2013/ecp?ExchClientVer=14
    URL on Exchange 2013 are different  as fro Exchange 2010.
    I even tried to setup Internal URL for Exchange 2010 to bi set to »null ,Saem error
    Exchange server 2013 Sp1 is installed on Windows server 2012 R2.

    Assumption  is correct. I have even  enable verbose logging, and i can see MSExchange Front End HTTP Proxy , that successfully connect to Exchange 2010 server.
    But remember Exchange 2013 is fresh installation on  Windows server 2012 R2.
    IIS LOG
    2014-03-04 08:52:53 fe80::99d1:f542:a4d3:b469%12 RPC_IN_DATA /rpc/rpcproxy.dll [email protected]:6001&CorrelationID=<empty>;&RequestId=391fd8b3-2b98-494a-8812-d38feda2e5a0&cafeReqId=391fd8b3-2b98-494a-8812-d38feda2e5a0;
    443 companyNT\SM_9c071c4922fd420fb fe80::99d1:f542:a4d3:b469%12 MSRPC - 200 0 0 5484
    2014-03-04 08:52:53 fe80::99d1:f542:a4d3:b469%12 RPC_IN_DATA /rpc/rpcproxy.dll [email protected]:6001&CorrelationID=<empty>;&RequestId=27cfafa2-8224-4563-918b-0b228c6ee8d4&cafeReqId=27cfafa2-8224-4563-918b-0b228c6ee8d4;
    443 - fe80::99d1:f542:a4d3:b469%12 MSRPC - 401 1 2148074254 0
    2014-03-04 08:52:53 fe80::99d1:f542:a4d3:b469%12 RPC_OUT_DATA /rpc/rpcproxy.dll [email protected]:6001&CorrelationID=<empty>;&RequestId=6d930bcd-7bbc-415a-a25a-8d6488e91401&cafeReqId=6d930bcd-7bbc-415a-a25a-8d6488e91401;
    443 - fe80::99d1:f542:a4d3:b469%12 MSRPC - 401 1 2148074254 15
    2014-03-04 08:52:55 10.1.0.36 GET /owa/ &CorrelationID=<empty>;&cafeReqId=551cfdd9-18ac-42d8-aea3-cbb546c9d9fb; 443 - 10.1.0.36 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.3;+WOW64;+Trident/7.0;+.NET4.0E;+.NET4.0C) https://OWA.company.com/
    302 0 0 9937
    2014-03-04 08:52:56 10.1.0.36 GET /owa/auth/logon.aspx url=https%3a%2f%2fOWA.company.com%2fowa%2f&reason=0&CorrelationID=<empty>;&cafeReqId=c1b97df9-ec56-4906-b2f5-965551b720ae; 443 - 10.1.0.36 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.3;+WOW64;+Trident/7.0;+.NET4.0E;+.NET4.0C)
    https://OWA.company.com/ 200 0 0 1015
    2014-03-04 08:52:56 10.1.0.36 GET /owa/auth/logon.aspx replaceCurrent=1&url=https%3a%2f%2fOWA.company.com%2fowa%2f&CorrelationID=<empty>;&cafeReqId=b92ca682-04f4-4d4f-931e-9a95680ab9ea; 443 - 10.1.0.36 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.3;+WOW64;+Trident/7.0;+.NET4.0E;+.NET4.0C)
    - 200 0 0 671
    2014-03-04 08:52:58 10.1.0.36 GET /ecp/ &CorrelationID=<empty>;&cafeReqId=093bd01a-de59-4519-80f6-067484122091; 443 - 10.1.0.36 Mozilla/4.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+MSEXCHMON;+ACTIVEMONITORING) - 302 0 0 0
    2014-03-04 08:52:58 10.1.0.36 GET /owa/auth/logon.aspx url=https%3a%2f%2fEXCH2013%2fecp%2f&reason=0&CorrelationID=<empty>;&cafeReqId=c2f7565d-ee6a-48f8-8d86-16d5d3ca65c1; 443 - 10.1.0.36 Mozilla/4.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+MSEXCHMON;+ACTIVEMONITORING)
    - 200 0 0 0
    2014-03-04 08:52:58 10.1.0.36 GET /ecp/ &CorrelationID=<empty>;&cafeReqId=ba633030-2376-4bad-a32f-8f160bd87bd4; 443 - 10.1.0.36 Mozilla/4.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+MSEXCHMON;+ACTIVEMONITORING) - 302 0 0 0
    2014-03-04 08:52:58 10.1.0.36 GET /owa/auth/logon.aspx url=https%3a%2f%2fEXCH2013%2fecp%2f&reason=0&CorrelationID=<empty>;&cafeReqId=5e94172c-d97c-46a9-a602-6030d6f7da2c; 443 - 10.1.0.36 Mozilla/4.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+MSEXCHMON;+ACTIVEMONITORING)
    - 200 0 0 0
    2014-03-04 08:52:58 10.1.0.36 GET /owa/auth/logon.aspx replaceCurrent=1&url=https%3a%2f%2fEXCH2013%2fecp%2f&CorrelationID=<empty>;&cafeReqId=9ba2caf3-2a03-44a2-8477-2724689e139c; 443 - 10.1.0.36 Mozilla/4.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+MSEXCHMON;+ACTIVEMONITORING)
    - 200 0 0 46
    2014-03-04 08:52:58 10.1.0.36 GET /owa/auth/15.0.847/scripts/premium/flogon.js &CorrelationID=<empty>;&cafeReqId=62bb4655-3bfa-4e07-aa62-27c93e7e8b4d; 443 - 10.1.0.36 Mozilla/4.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+MSEXCHMON;+ACTIVEMONITORING)
    - 200 0 0 0
    2014-03-04 08:52:59 10.1.0.36 POST /owa/auth.owa &CorrelationID=<empty>;&cafeReqId=9d52ec1a-2ee1-4954-85e6-89e7e5df407a; 443 [email protected] 10.1.0.36 Mozilla/4.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+MSEXCHMON;+ACTIVEMONITORING)
    - 302 0 0 812
    2014-03-04 08:52:59 ::1 GET /OWA/Calendar/[email protected]/calendar/calendar.html &CorrelationID=<empty>;&cafeReqId=4ea66475-9a47-41a4-81cb-6b569715d0d6; 443 - ::1 AMProbe/Local/ClientAccess - 200 0 0 8859
    2014-03-04 08:53:01 10.1.0.36 POST /owa/auth.owa &CorrelationID=<empty>;&cafeReqId=b3db7480-2192-436c-b01d-29d0e528cfec; 443 UseronEX2010 10.1.0.36 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.3;+WOW64;+Trident/7.0;+.NET4.0E;+.NET4.0C) https://OWA.company.com/owa/auth/logon.aspx?replaceCurrent=1&url=https%3a%2f%2fOWA.company.com%2fowa%2f
    500 0 0 187
    2014-03-04 08:53:04 127.0.0.1 GET /Microsoft-Server-ActiveSync/default.eas &CorrelationID=<empty>;&cafeReqId=2e2a655b-00b9-42ae-8789-1e452e6579c3; 443 [email protected] 127.0.0.1 AMProbe/Local/ClientAccess
    - 200 0 0 8265
    2014-03-04 08:53:14 10.1.0.36 GET /ecp/ &CorrelationID=<empty>;&cafeReqId=8741886f-b9b1-46f9-8c15-baf35809a12c; 443 [email protected] 10.1.0.36 Mozilla/4.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+MSEXCHMON;+ACTIVEMONITORING)
    - 200 0 0 15265
    2014-03-04 08:53:14 127.0.0.1 GET /OWA/auth.owa &CorrelationID=<empty>;&cafeReqId=8ad938fb-f2c3-42bf-8718-da62b122422c; 443 - 127.0.0.1 AMProbe/Local/ClientAccess - 302 0 0 15
    HTTPERR  LOG :
    2014-03-04 08:51:48 10.1.0.36 13937 10.1.0.36 444 HTTP/1.1 RPC_IN_DATA /rpc/rpcproxy.dll?EXCH2013.companyNT.local:6001 400 2 BadRequest MSExchangeRpcProxyAppPool
    2014-03-04 08:51:48 fe80::99d1:f542:a4d3:b469%12 13872 fe80::99d1:f542:a4d3:b469%12 444 HTTP/1.1 RPC_IN_DATA /rpc/rpcproxy.dll?EXCH2013.companyNT.local:6001 400 2 BadRequest MSExchangeRpcProxyAppPool
    2014-03-04 08:52:25 10.1.0.36 13937 10.1.0.36 444 HTTP/1.1 RPC_IN_DATA /rpc/rpcproxy.dll?EXCH2013.companyNT.local:6001 400 2 Connection_Dropped MSExchangeRpcProxyAppPool
    2014-03-04 08:52:25 fe80::99d1:f542:a4d3:b469%12 13872 fe80::99d1:f542:a4d3:b469%12 444 HTTP/1.1 RPC_IN_DATA /rpc/rpcproxy.dll?EXCH2013.companyNT.local:6001 400 2 Connection_Dropped MSExchangeRpcProxyAppPool
    2014-03-04 08:52:30 127.0.0.1 14122 127.0.0.1 443 HTTP/1.1 GET /RPC/[email protected] 404 - NotFound -
    2014-03-04 08:52:30 ::1%0 14121 ::1%0 443 HTTP/1.1 GET /ecp/ReportingWebService/ 404 - NotFound -
    2014-03-04 08:54:42 ::1%0 14117 ::1%0 444 - - - - - Timer_ConnectionIdle -
    2014-03-04 08:54:48 10.1.0.36 14211 10.1.0.36 444 HTTP/1.1 RPC_IN_DATA /rpc/rpcproxy.dll?EXCH2013.companyNT.local:6001 400 2 BadRequest MSExchangeRpcProxyAppPool
    2014-03-04 08:54:48 fe80::99d1:f542:a4d3:b469%12 14285 fe80::99d1:f542:a4d3:b469%12 444 HTTP/1.1 RPC_IN_DATA /rpc/rpcproxy.dll?EXCH2013.companyNT.local:6001 400 2 BadRequest MSExchangeRpcProxyAppPool
    2014-03-04 08:55:35 10.1.0.36 14211 10.1.0.36 444 HTTP/1.1 RPC_IN_DATA /rpc/rpcproxy.dll?EXCH2013.companyNT.local:6001 400 2 Connection_Dropped MSExchangeRpcProxyAppPool
    2014-03-04 08:55:35 fe80::99d1:f542:a4d3:b469%12 14285 fe80::99d1:f542:a4d3:b469%12 444 HTTP/1.1 RPC_IN_DATA /rpc/rpcproxy.dll?EXCH2013.companyNT.local:6001 400 2 Connection_Dropped MSExchangeRpcProxyAppPool
    Trace login, ok it is xml,  so print is..
    -Request Summary  
    Site
    1 
    Process
    8232 
    Failure Reason
    STATUS_CODE 
    Trigger Status
    500 
    Final Status
    500 
    Time Taken
    500 msec 
    Url
    http://EXCH2013.companyNT.local:80/powershell?clientApplication=ActiveMonitor;PSVersion=4.0&sessionID=Version_15.0_(Build_846.0)=rJqNiZqNgZuQkpqT0pqH0ZuQkpqTkYvRk5CcnpOBzsbLzsbGyczJyIHPzNDPy9DNz87L38/Gxc/KxcrJ 
    App Pool
    MSExchangePowerShellFrontEndAppPool 
    Authentication
    Kerberos 
    User from token
    companyNT\SM_9c071c4922fd420fb 
    Activity ID
    {8000134C-0001-E300-B63F-84710C7967BB} 
    -Errors & Warnings  
    No.↓ 
    Severity  
    Event  
    Module Name  
    157. view trace 
    Warning 
    -MODULE_SET_RESPONSE_ERROR_STATUS 
    ModuleName
    ManagedPipelineHandler 
    Notification
    EXECUTE_REQUEST_HANDLER 
    HttpStatus
    500 
    HttpReason
    Request Failed 
    HttpSubStatus
    0 
    ErrorCode
    The operation completed successfully.
     (0x0) 
    ConfigExceptionInfo
     ManagedPipelineHandler 
     See all events for the request 

  • Exchange 2010 SP3 outlook prompot password for linked mailbox

    Hi All,
    I have forest A and forest B, there is an Exchange 2010 SP3 server in forest A, linked mailboxes are created for user inside forest B. Trust relationship can be verified , in place and active. Suddenly , some linked mailbox user got outlook password prompt
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    I have reset Exchange Web Services Virtual Directory. but the issue still persists. Please advise
    Regards,
    Zaw
    ZAW

    Step 1: Close Outlook program and create backup of PST file
    Step 2: Now run SCANPST.EXE on copy of your PST and repair
    SCANPST.EXE is found in these locations according to different Outlook versions:
    In MS Outlook 2002/XP: C:\Program Files\Common Files\System\MAPI\ \scanpst.exe
    In MS Outlook 2000:C:\Program Files\Common Files\System\MAPI\ \NT\scanpst.exe
    In MS Outlook 97/98:C:\Program Files\Common Files\Windows Messaging\scanpst.exe
    Note: Do not use backup option in SCANPST.EXE as you working with a duplicate copy of PST 
    file.
    Step 3: Then open the command prompt by clicking Start >> Run
    Step 4: Paste or type the file path to PST19UP and your PST name: PSTUPG19.EXE-filename.pst 
    and press Enter.
    Step 5: The command line will resemble: “C:\My Documents\pst19upg.exe”- Outlook.pst.
    Step 6: A new copy of the PST file will be created, which is called “filename.psx”.
    Step 7: Once you have completed, rename the original PST file.
    Step 8: Now at the Command Prompt, type “pst19upg.exe- filename.psx” and press Enter
    Step 9: A new password-free PST file will be created from PSX file.
    Step 10: Now open your MS Outlook program and open the PST file.

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