Exchange email issues (remote search and deleted items folder)

I use an exchange account on my Q10 and there is two huge problems about it. - the remote search will find email that are at most 60 days old, anything older can't be found on the Q10. I have added the same exchange account to my iPad and iPhone 5 where I can search for several year old email. - the "deleted items" folder won't sync on the Q10. So whenever I delete an email on any device (including the Q10) it gets moved to deleted items. But the Q10 where the folder is empty because it does not sync. (Issue has been confirmed from several people on crackberry forums)

I'm currently experience the same situations with my Q10. It seems like doesn't sync the folder immediately even if you select the refresh option.yoomy wrote:
I use an exchange account on my Q10 and there is two huge problems about it. - the remote search will find email that are at most 60 days old, anything older can't be found on the Q10. I have added the same exchange account to my iPad and iPhone 5 where I can search for several year old email. - the "deleted items" folder won't sync on the Q10. So whenever I delete an email on any device (including the Q10) it gets moved to deleted items. But the Q10 where the folder is empty because it does not sync. (Issue has been confirmed from several people on crackberry forums)

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Outlook 2013 Deletes mail older than 30 days in deleted items folder

Environment: Outlook 2013 and Exchange 2007 (fully patched)
One user has an issue where only 30 days worth of email is maintained in the deleted items folder. Every day, any email sent to deleted the previous day, will be gone.
Any thoughts?

Hi,
Outlook itself doesn't auto-delete anything. It could be something that's automatically being done by the server.
Let's first check the behavior on Outlook Web App (OWA), and see if issue persists.
If issue repro's on OWA, then it's something on Exchange server side, I would suggest you post the question in
Exchange server forum for further assistance.
If issue doesn't repro on OWA side, it might be something on Outlook client side that deletes emails from the trash. For this scenario, I would suggest you first check if he/she has
AutoArchive configured for the deleted folder which might delete messages older than a certain period of time.
Please feel free to post back with any findings.
Regards,
Ethan Hua
Forum Support
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How to search and delete an email from the mailbox

hi,
have a hybrid scenario, exchange 2013 and office 365
what command should I use to search and delete an email from the organization mailbox i.e. I do not want that email to be in any users inbox.
I have tried this command but it does not work, it says search-mailbox is not recognized as the name of the command let.
Get-Mailbox -ResultSize unlimited | Search-Mailbox -SearchQuery 'Subject:"Download this file"' -DeleteContent
kindly assist.
Kind Regards, Khuzema R.

Hi Khuzema
This can be accomplished by search-mailbox command
First you need to create a new role group
To Create – New-RoleGroup “Mailbox Import-Export Management” -Roles “Mailbox Import Export”
Then add the user to the group
To Add user – Add-RoleGroupMember “Mailbox Import-Export Management” -Member Administrator
Search the mailbox
get-mailbox -ResultSize unlimited -IgnoreDefaultScope | search-mailbox -SearchQuery ‘Subject:”virus infected”’ -LogOnly -TargetMailbox administrator -TargetFolder filter -LogLevel Full
Now we need to run the below command to search the infected emails and delete all of them in the whole organization
get-mailbox -ResultSize unlimited -IgnoreDefaultScope | search-mailbox -SearchQuery ‘Subject:”virus infected”’ -TargetMailbox administrator -TargetFolder filter -deletecontent -LogLevel Full
Also you can do a message tracking with the subject and delete them
Get-ExchangeServer | where {$_.isHubTransportServer -eq $true -or $_.isMailboxServer -eq $true} | Get-MessageTrackingLog -Messagesubject “Virus Infected” | Select-Object Timestamp,ServerHostname,ClientHostname,Source,EventId,Recipients
| Sort-Object -Property Timestamp
I have written a blog with regards to the same. You can always refer this which might mostly help you in your scenario
http://exchangequery.com/2014/10/16/steps-to-delete-circulated-suspicious-emails-with-search-mailbox/
Thanks
Remember to mark as helpful if you find my contribution useful or as an answer if it does answer your question.That will encourage me - and others - to take time out to help you Check out my latest blog posts on http://exchangequery.com Thanks Sathish
(MVP)

How do I get my deleted emails to go to the deleted items in Outlook and not the archived folder?

How do I get my deleted emails to go to the deleted items in Outlook and not the archived folder?

Who is the email account provider?
With an Apple iCloud account, there is a preference setting with the account settings on the iPhone to archive messages - save deleted messages in your Archive folder.
I believe the same is available with a Gmail account.

HT201342 Is there any way to find a log of the send e-mail from ICloud.. to analyse how many email has been send and deleted within a day from send items

Is there any way to find a log of the send e-mail from ICloud.. to analyse how many email has been send and deleted within a day from send items

Thx Winston,
I can count the send item. But let me try to explain why did I ask this question.
I had a trouble in sending e-mails from icloud on 22/2 and when I saw in my send item there were no emails.
But the mesgs to whom I emailed received and out of which only few of them didn't got the email. So I wanted to know the log abt the outflow of the mesg with subject and the receipants email id and the list with attachment or not.
How and where will I get the information apart from send item and draft mesg and the outflow undelivered?
Regards
Sarfaraz

Loss the "Deleted Items" folder on Exchange 2007 WEB interface and any Outlook with any version.

Hi,
My client had lost his "Deleted Item" folder in his outlook, and I try to used the WEB interface to help to check, also can't find out the "Deleted Item" folder.
Then we're try to used outlook 2003,2007 and 2013 also can't find that.
Could you mind let me know any solution we can solve this problem with my client?
Thanks

I believe the Deleted Items folder was just hidden from view, as I don't think a user can delete their Deleted Items folder. Here's a KB for the fix: Contacts or other default folder hidden, but shortcut works with Open in New Window Article ID: 924226
(http://support.microsoft.com/?scid=kb%3Ben-us%3B924226&x=12&y=12). In short, you need to change the PR_ATTR_HIDDEN value for the hidden folder, which in your case is the
Deleted Items folder.

Email moved from inbox to deleted items automatically

I have 1 user that is getting email moved from his inbox to his deleted items folder automatically.
I have checked the AutomateProcessing setting and that does not seem to be the problem.
He does have a blackberry through thier web service that syncs email but the settings there are to leave messages alone and has work for over a year now.
This just started happening without any known changes being made. He is the only user that is having this issue.
Messages will stay in the inbox for a few minutes to a few hours before they are moved. It does not seem to coincide with blackberry syncing or any other owa\outlook mailbox access.
I checked the exchange message tracking logs but that only tracks a message once it gets to the mailbox. Is there a feature that can log when a message is moved from one folder to another and what\who made the request to do so?
Just me and me alone keeps this ship afloat!

Check info:
1.      Could you tell the version of exchange and outlook? Currently, I assume it’s exchange 2003
Exchange 2007
2.      Is there any other user got same issue?
No other users seem to be effected.
3.      What’s the setting of AutomateProcessing?
Currently set to "None"
4.      Quote: “user has never created a rule in his life”
Does it mean there are no rules in “Rules and Alerts” option in the “Tools” menu?
Yes
5.      Please move the mailbox of the problematic user to another mailbox store, which can fix the corruption of mailbox, including corrupted rules (If has)
Single Exchange server installation. Do not have another mailbox store.
Just me and me alone keeps this ship afloat!

Emails are automatically moved to Recover deleted Items folder

Hi,
We have a user and he is receiving his emails in Inbox but after few seconds it will be automatically moved to Recover Deleted Items. We checked his Outlook and also in OWA and we couldn't see any rule. Even though I ran /cleanrules switch but still
same problem exists. Any suggesstion to resolve this issue? Thanks

Hi,
By "Recover Deleted Items folder", do you mean the Deleted Items folder or
Recover Deleted Items dialog when clicking Folder tab >
Recover Deleted Items button?
I'd like to confirm if all the received messages don’t disappear directly but still only stay in your mailbox for a short period of time before they disappeared?
Which version of Outlook are you using? Do you have the default delivery location of your mailbox set to a PST file?
In addition, some problematic add-in may also cause such issue, especially the virus scanner add-in that integrate with Outlook. If you have such add-in installed, I'd recommend you contact the vendor of the antivirus, ask them how to uninstall the
add-in or change the settings to ignore Outlook emails when scanning.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Help please? Outlook 2011 stuck on 'updating message list' after deleting 1000's of emails from my 'deleted items' folder

Hello.
I've been searching online for an answer and can't find one - hopefully someone can help...
I recently updated to Yosemite and decided on a general clear-out, so went through 1000's of documents, photos, emails, etc. I ended up deleting the all of the emails in my 'deleted items' folder. Since then, when I go into Outlook and hit the 'send/receive' tab it logs on as normal, but then gets stuck on 'updating message list' - it shows me that there are emails and how many, but will not download them.
Does anyone have any experience of this?
Many thanks!

As Outlook, part of MS Office, is not an Apple product, I strongly recommend asking in the Microsoft Office:Mac forums here:
Office for Mac
Everyone there is a Mac user AND an Office user, something you can't say about Apple's forums. You will get the fastest help there and I think you will find the contributors more than helpful.

When accessing the Itunes store on my Touch, I am unable to click "buy now," though I can search and preview items.

When accessing the Itunes store on my Touch, I am unable to click "buy now," though I can search and preview items. I have already cleared off and made enough disc space. Unsure what the issue could be.

Logout from your iTunes store account on that device and then log back in to see if that helps

Search for deleted items

My iphone mail box allows for me to search the inbox, but how do I search sent items and deleted items?

Is it possible to use time machine and undo what I did when I moved files to the trash?

E72 Email : "Deleted Items" folder disappears ?

Tonight, my phone downloaded emails as usual. Some of messages were spams, so I deleted them. After I press "delete", the email app stopped responding. After about 1 min, it started responding again, but the "Deleted Items" has disappeared. Now in my mailbox there are only Inbox, Sent Items, Outbox and Drafts . Any solution guys ?

Yeah, the difference was you using IMAP vs. me using POP3. I have rarely used IMAP, as my ISP's don't support it, but just gave myself a refresher. POP3 is the oldest mail protocol in use today. It knows nothing of folder structure, read/unread marks, tagging, push, multiple client access, etc. IMAP can do all of these things, but with potentially greater stress to the server, which is why I think many ISP's stay with POP3. Gmail, for example, is IMAP-only. You typically wouldn't want to switch from one to the other (I would use IMAP if I could!) but switching involves deleting and re-adding the account again, using either a different host name or port. For example
POP3 server: pop.mailserver.com:110
IMAP server: imap.mailserver.com:143
Check your ISP's email settings if you really want to switch. Hope that helps!
Oh, and your Deleted Items folder disappearing sounds like a bug to me. The next time it happens, check your email account from a desktop/laptop computer and see if Deleted Items shows up there. Perhaps try deleting something to see what happens. If this works normally, then I suspect it's another bug in Nokia Email 2.2.0.

Need to know how to get my apple account to sync up with a new email on my phone and delete the old one in a step by step process??

Need to know how to get my apple account to sync up with a new email on my phone and delete the old one in a step by step process??

After you change the account settings as I described below hold your finger on any app until they all wriggle, then tap the "-" on each purchased with her Apple ID. Press the HOME button when done. Then go to the App Store and buy or download the apps you want.

Mails go Deleted Items Folder

Hello,
I have 750 users on Exchange 2013 sp1. One of my user has a problem. Sometimes his incoming/sent mails go directly deleted items folder. outlook and owa are same ,problem exist both of them. I deleted all rules on outlook/owa but issue continue.
Outlook version is 2010 with sp
How can we solve this issue,plase help?
Thanks.
Murat ER Microsoft Certified Systems Administrator

Hi Murat,
In some cases the rules are empty however invisible corrupted\old rules tends to exist for the user mailbox.
Use either of the the below Articles to delete these rules:
NOTE:- You need to have full mailbox rights on the mailbox or need to login as the user. Create use profile just as in Outlook if prompted.
How to delete corrupted and hidden rules from a single mailbox
http://support.microsoft.com/kb/924297/en-us
How to delete junk email rules by using MFCMAPI in an Exchange Server 2010 environment
http://support.microsoft.com/kb/2860406
You can Download the Microsoft Exchange Server MAPI Editor (MFCMAPI) from CodePlex using below link.
http://www.microsoft.com/en-us/download/details.aspx?id=2953 (Guide)
http://mfcmapi.codeplex.com/ (Tool)
Regards,
Satyajit
Please “Vote As Helpful”
if you find my contribution useful or “Mark As Answer” if it does answer your question. That will encourage me - and others - to take time out to help you.

Items are not moved to the deleted items folder when they expire

Hey
I have Exchange 2010 Server (Version: 14.01.0438.000) and configured a retention policy with one retention tag for the
inbox that moves items after 365 days to the deleted items folder. I have assigned this policy to one Mailbox to see if it works. It doesn't. :)
All Items are "stamped" correctly with a expiry date. And the Messages show now "This item is expired" for example:
I made the Policy a week ago and waited to see if the items will be moved but nothing happen until today. The Application Log shows no errors or warnings. I already used "Start-ManagedFolderAssistant"
multiple times....
what is wrong here? And how do i track the problem down?
i also checked all the other threads regarding the same or alike issues. But couldn't find anything that would halp me.

Get-RetentionPolicyTag
Get-RetentionPolicyTag:
RunspaceId : bab19777-67ac-4a28-a895-19f89113122a
MessageClassDisplayName : All Mailbox Content
MessageClass : *
Description : Managed Content Settings
RetentionEnabled : True
RetentionAction : MoveToDeletedItems
AgeLimitForRetention : 365.00:00:00
MoveToDestinationFolder :
TriggerForRetention : WhenDelivered
MessageFormatForJournaling : UseTnef
JournalingEnabled : False
AddressForJournaling :
LabelForJournaling :
Type : Inbox
SystemTag : False
LocalizedRetentionPolicyTagName : {}
Comment :
RetentionId : 6c115c72-8186-4828-b801-d434d7fdbcc7
LocalizedComment : {}
MustDisplayCommentEnabled : False
LegacyManagedFolder :
AdminDisplayName :
ExchangeVersion : 1.0 (0.0.0.0)
Name : Delete after 1 year (Inbox)
DistinguishedName : CN=Delete after 1 year (Inbox),CN=Retention Policy Tag Container,CN=****
AG,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=****,DC=*****
Identity : Delete after 1 year (Inbox)
Guid : 6c115c72-8186-4828-b801-d434d7fdbcc7
ObjectCategory : *****/Configuration/Schema/ms-Exch-ELC-Folder
ObjectClass : {top, msExchELCFolder}
WhenChanged : 07.10.2014 10:16:04
WhenCreated : 07.10.2014 10:16:04
WhenChangedUTC : 07.10.2014 08:16:04
WhenCreatedUTC : 07.10.2014 08:16:04
OrganizationId :
OriginatingServer : srv-********
IsValid : True
Get-RetentionPolicy:
RunspaceId : bab19777-67ac-4a28-a895-19f89113122a
RetentionId : a83b8845-5f3b-422c-84a1-8eef8a8b2bd2
RetentionPolicyTagLinks : {Delete after 1 year (Inbox)}
AdminDisplayName :
ExchangeVersion : 1.0 (0.0.0.0)
Name : Funds@
DistinguishedName : CN=Funds@,CN=Retention Policies Container,CN=*****,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=***,DC=****
Identity : Funds@
Guid : a83b8845-5f3b-422c-84a1-8eef8a8b2bd2
ObjectCategory : hnw.dom/Configuration/Schema/ms-Exch-Mailbox-Recipient-Template
ObjectClass : {top, msExchRecipientTemplate, msExchMailboxRecipientTemplate}
WhenChanged : 07.10.2014 10:28:26
WhenCreated : 07.10.2014 10:28:26
WhenChangedUTC : 07.10.2014 08:28:26
WhenCreatedUTC : 07.10.2014 08:28:26
OrganizationId :
OriginatingServer : srv-******
IsValid : True
I just replaced some "critical information" with *****
Also the Policy is defently applied. I checked with:
Get-Mailbox -ResultSize unlimited | Format-Table Name,RetentionPolicy -Auto

Exchange email issues (remote search and deleted items folder)

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