Experiences with Plugin upgrade?

Hi,
we are planning to do an upgrade of the R/3 plugin from the 2001_2_46C to 2004_1_46C. Does anyone have experience with this? I am especially interested to find out if this is a completely isolated upgrade or if we can expect some side effects in other areas in R/3. We need to decide if we can do the initial test on our development system or if we need a separate sandbox. Thanks in advance for your help.
Best regards,
Jeroen de Groot

Hi Jeroen
I'm pretty sure that this is an isolated upgrade (after all we did not make any special cross functionality test on the R/3 side). But it is a tricky upgrade as you will have to make 100% sure that your queues are empty etc before you do the upgrade otherwise you may loose data. You should also change to "Queued Delta" in the LO extractors and you should also do a serious test here. This could also be a reason for having a sandbox so that you are sure that you "train" the upgrade sequence (close down user access to R/3, close down background jobs that may create transactions, empty MCEX queues / V3 control, load data to BW, upgrade plug-in, put on additional transports to change to Queued Delta, and last just to be safe make a initial load with out data transfer to all delta target on the BW side).
With Kind Regards
Kristian

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My experience with memory upgrades (NB305 & NB505)

I just wanted to share my experience upgrading my NB305 and NB505 Toshiba netbooks from 1GB to 2GB RAM. I ordered the memory from Crucial Technology on 1/1/12 and received it today (1/6/12). The memory module for the NB505 (DDR3) cost $15, and for the NB305 cost $25, with free shipping.
I'm not a techie by any means, but swapping out memory is pretty straightforward. There's only one screw holding on the cover for memory access on the NB305. For the NB505, two screws. Loosen the screws and gently pry the covers up. A little resistance is normal because there are small tabs also holding the covers in place. The memory modules are held by small clips that can be moved with your fingernail, and the memory come out easily. The new memory is also easily inserted. It's not totally idiot-proof (is anything?), but it's pretty close.
After putting memory access covers back on, I booted up both machines. The only glitch I had was that I had not powered down the NB505 altogether but had it in hibernation state, so it could not restore and just had a blank screen. All I had to do was to hold down the power button until all lights went off, and then I was able to power up normally. Both the NB305 and the NB505 powered up without any more problems.
I don't have any benchmarks or anything like that, but I noticed the difference in performance on both machines right away. Both netbooks are running Windows 7 Starter edition, so those users who are warning that you cannot upgrade memory with Windows 7 Starter edition are totally wrong. Performance is a lot snappier, and I wish that I had upgraded the NB305 two years ago when I first bought it. This little upgrade is well worth the money.
MY ONLY WARNING: NB505 users should make sure they get the right kind of memory. Some memory is DDR2, and some memory is DDR3. Look on the serial number label on the back of your computer, and if there is a D3 in the upper right hand corner, you need to get the DDR3 memory. Otherwise, get the DDR2 memory.

gablueskies thank you for the info , i think even i need to upgrade my netbook.
I own a NB505-N508BL , it doesnt have a D3 written on its corner of the serial label, it has XF , i assume i should buy the DDR2 memory for the upgrade right ?

Bad Experience with Phone Upgrade

I have three lines with Verizon and I've had them for over 2 years. All of my accounts are eligible for an upgrade. I wanted to upgrade my wife's phone and I saw an LG Octane available free (after the **bleep**, time-wasting mail-in rebate) online. I started to upgrade online, but had a few questions about how it would affect the other two lines. I called Customer Service about the questions. I asked her if, since I had her on the line, I could go ahead and process the upgrade that I saw on the website while I had her on the phone. She said yes, and processed the upgrade. Well, my bill comes and I find a $160 charge for the equipment. I called the billing department this morning to find out what happened. They said I needed to order online. I told them that the rep I spoke to indicated that I would get the same deal when I ordered the phone. Now, these braintrusts want me to FedEx the phone back to them so they can cancel the upgrade, just so I can go back online and order the same phone for free. I asked to speak to a supervisor. I was told I would be called back. Haven't received a call yet. I've been with just about every cell carrier in the country and done many upgrades in the past. Never had a terrible experience like this. Customer Service (or lack thereof) gets a big fat ZERO on this upgrade.

Hi leonehouse1,
I’m very sorry if this experience did not match up with what was described to you at the time of purchase.
It is correct that we charge a service fee of $149.99 for smartphones being replaced and if you choose to have the replacement phone sent to you right-away we would place a $250 hold fee authorization charge to your account. Once we receive the defective phone back from you we would release that $250 authorization from your account.
I did look at your service request and show the replacement phone was delivered to you on 12/16/2014. Do you need anything from me?
Thanks for posting,
Allan|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Terrible Experience With Adobe Upgrade

I purchased a copy of PS Elements 9 from Amazon in early October. I noticed that version 10 was out and contacted Adobe regarding an upgrade. After registering my PSE 9 and emailing my Amazon receipt as requested by support, I was told that I was not elgible for an upgrade because my PSE was already registered to another user. They suggested that I contact Amazon. This is pure @#$%. My software came in a sealed box from Amazon with no signs of tampering, etc. I have started 3 different support cases and called 3 different times with no results. The last time they escalated my case to Level 2 but I haven't heard from them for the past 3 weeks.
Does anyone have any suggestions for cracking this problem?

It really depends how close the date of purchase was to the first launch of PSE10.
http://kb2.adobe.com/cps/153/tn_15304.html#main_I_meet_the_requirements__How_do_I_place_my _order_

Experience with upgrade GRC10.0 to 10.1 Version?

Dear all,
we think about an upgrade from GRC10.0 to 10.1.
Does anyone have experience with this?
Can someone tell me what a the main critical points and how many capacity / time was necessary?
BR
Melanie

Hi Melanie,
First of all, you need to be sure of why you are going to upgrade to 10.1
Did you encounter with any issues and SAP recommended to upgrade, as there are some issues as such.
Speaking of time, once BASIS team will install the plugins relevant to 10.1 and NW, you can go ahead with activating BC-sets applicable to 10.1 for some functionalities like simplified access request.
Could you be a little bit more precise with your concerns?
Ameet

Problems with plugins after upgrading to win8

Hi
I made the upgrade to Windows 8 and now several PS plugins causes Photoshop CS6 to "Stop Working And need to close". I have uninstalled
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not a 3rd party problem, but rather a problem with PS in win8. Happens with plugins from Niksoft and RedGiant. Needless to say I have
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I haven't done much research into this, posting here is my first step after googeling didn't help. Is this a common problem? Does anyone
know a fix to this? It's of such importance that I am already considering reinstalling win7.

As an update on this,
After I installed the latest Windows Update system fix packages that were released today most of the plugins now work. I am not 100% sure I can credit MS with fixing this, as I fiddled with alot with my graphics card trying to make this work at the same time as I updated. I will have to do some more testing on this to able to say exactly what was the problem.
I'm installing win7+ps on a virtual machine so I can use that when absolutely needed for the plugins still not working - guess I can live with that until certain 3rd party vendors sort things out.
Allright Noel, I get your point - but you have to be downright difficult to be reading my initial question as if I was seeking support on 3rd party software as such.

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Hello,
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Thank you for your answers.
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Well, I've found some notices about cards with VIA chipsets and they aren't very good - NEC seems to be more reliable.
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Try this app: http://tyorex.com/iWorkConverter
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Miserable experience with replacement LG Fathom, that replaced defective TP2

Freezes
It does freeze.
Alarms don't work right
I use the alarms & those didn't work right. I had set 1 for 9:30 pm & 1 for 10 pm, The 10 pm one got up to 12 alarms--even though only 1 was set. Tech support wanted me to do a hard reboot but wasn't very thrilled about that as I would then have to reinstall software & re-set up linking & set up email all over again.
After awhile I turned off the alarms. But they still went off. I did check--they were turned off. & then it got so the 9:30 one would freeze the whole phone. I couldn't activate the buttons to make it stop or snooze---they didn't respond & the whole phone was frozen so I would have to reset.
Finally I deleted both alarms & set them up again. Working better, but again the 9:30 one has about 6 alarms that go off so I have to stop each one. I think one time I stopped all & the 10 pm one didn't go off. They are supposed to help remind me to start windiing down--the 9:30 one & then to seriously shut down the computer & get ready for bed.
Sometimes they don't seem to go off or accidentally get turned off.
Volume buttons can get bumped & turn to silen so calls missed
Another issue is that the volume up down buttons can get bumped. A while ago I was trying to set up a drs appt I think it was & was waiting for a call back. I finally called them back when I hadn't heard. I think they said they had tried to call. Later I saw that they had--4x but I discovered the volume was turned off so I missed those important calls. Not good.
The keyboard is not very nice.
Downgrade replacement for defective TP2
This was a replacement for my defective Touch Pro 2. I had paid for that top of the line phone, & in CA we have to pay sales tax on the full list price! Someone (obviously going by the specs, not actual usage) raved about how this phone was supposed to be so super. NOT. The list price was about half that of the TP2. It doesn't have the digital voice recorder the TP2 did, nor a lot of the HTC features that I liked & used like the automatic vibrate for appts that were listed as busy. & I really miss the way that I was able to set several cities up in world clock & then I could easily see what time it was & what the weather was. Nice when friends were in those ciities.
The keyboard on this is smaller & I keep getting periods in the middle of the sentence when typing emails which then makes the next letter a capital &makes it hard to read. It has 1 less row in the keyboard. The phone is smaller than the TP2, so easier to carry, but harder to see.
Someone called me on Thanksgiving & I didn't recognize the area code, but I was trying to answer & must have accidentally used the wrong slider so the call disappeared. Then there was some icon at the top, but it was so small I couldn't really tell that it was a voice mail indicator, so I didn't check until way late at night.
Verizon called this an upgrade--even though it was actually a replacement for a top of the line phone (the TP2 was a cool phone, if only it had worked well but it got so that it would randomly change orientation while I was trying to read an email, & it got so the backlight wouldn't always come on & sometimes even after pressing it multiple times) but I would call this a downgrade. While the processor is about 2x as fast as the TP2, it doesn't really work noticeably faster. I guess that's the winmob OS.
Win mobile issues
& of course then Microsoft did a # on users of WinMob 6.5 when they came out with Windows phone 7 which is totally incompatible. So phones that ran 6.5 can't run 7 & the software is incompatible. I had gotten it for busines where we had aps that needed 6.5.
It has been a miserable experience with both of these phones, when I bought the TP2 I went for the premium phone, planning to keep it for over 2 years. Instead it had multiple issues its 1st year which I put up with for months. Finally got the replacement Fathom, which again, Verizon kept calling an upgrade but its really a downgrade. I had paid for a top of the line phone, & got an inferior phone, smaller keyboard, & screen, less features & it doesn't work so well.
Are smart phones less reliable than regular cell phones?
I don't know if smart phones in general are less relaible than regular cell phones or what, but my experience has been very frustrating all the way. These are supposed to be productivity enhancers. Instead I've had way too many issues, & often tech support, while usually nice & trying to help, they didn't always know what they were talking about.
Want a reliable smart phone that does what it is supposed to do--feel ripped off
So I'm frustrated with this not very reliable phone & want to get a reliable phone. But I sure wasn't planning to have to buy a new phone this soon. My previous phone was a basic LG flip phone with speaker & no camera & that thing just worked so I kept it for about 5 years until I needed the win mob phone for biz. I no longer need it for that, & it isn't working very well, but I don't really want to spend the $ for a new phone right now.
Really frustrated with the bad experiences with both phones. I feel like I didn't get what I paid for & again I went for a top of the line phone, intending to keep it for several years, not expecting all the problems I've had with both phones. btw, the Fathom retail price was about half that of the TP2, even though the 2 yr agreement price was the same. but in CA we pay sales tax on the full retail.
I would like to be able to get another smart phone that is really reliable like an iPhone, but really wasn't planning on buying a new phone this soon.

Greetings caatkins4,
When your phone is the lifeline to your job, it would be most frustrating to experience issues such as the ones you've described, especially if you do not have a back up in place for when things go wrong. All of our phones are tested to make sure they meet the manufacturer’s specifications before being sent out. It is regretful to hear that the refurbished Samsung Galaxy Note 3 you received may not have met these specifications once it was in your hands.
I was able to review your services when I located your Geek Squad Protection plan with the email address you registered with the forum. Unfortunately, at this time we would only be able to provide you with another replacement. It appears we've already created the service order necessary, and presently, it appears that a tracking number has been created for your replacement phone. It should ship soon if it hasn't already, as it sometimes takes up to 24 hours for UPS to update their shipping information.
I apologize if this is of any inconvenience to you. If you should have any questions, please feel welcome to reach out to me.
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Share my experiences with the B520 Model

I have purchased the Lenovo All-In-One desktop computer model B520 on Nov 15th. It arrived in my office on Nov 21st. It’s been a month now after using it, I would like to share my thoughts about it.
Pros:
Saves space, this is the biggest advantage of AIO desktop; this is the primary reason that why I have switched. Computers with a case and a separated monitor is a big issue for me. I never liked these cables for mouse, keyboard, speakers, …etc. it causes a huge mess under the desk. Now, with the All-in-one style, everything is simplified. The only cable I need for this B520 Lenovo desktop is for the power source. It’s designed with different wireless technologies. Mouse and Keyboard are connected through Bluetooth; The system has build-in with the latest 802.11b.g.n WiFi wireless technology. It also has the enhanced integrated 5.0 speakers system that supports SRS Premium Sound Audio.
High Performance, out of all the All-In-One desktop models out there in the market, this machine has the highest hardware specifications. Quad Core Intel 2nd Generation CPU i72600 with Hyper Thread Technology. This is a really powerful CPU, it gives its best performance when it comes with Video Rendering and image processing. Word processing and gaming is a piece of cake for the it to handle. I do a lot of video editing so I will only chose this model of CPU.
The B520 model also comes wit a Nvidia Geforce GT555M. This is a middle class close to a high end video card. It handles most of the 3D games in an acceptable setting, but will not be able to run games like BF3 or Crysis kind of games in high settings. This machine is not for serious gamers, because All-in-one desktops has the performance bottleneck with the video card. Computer manufacturing have to keep down the power it consumes to prevent the machine from over heating. High end video cards all have a very high demand for powers, at same time produces huge amount of heat. This is why there are a lot of people start to customize their own computer cases with water cooling system. It is more sophisticated and comes with a lot of trouble. If you want to have something easy, well organized, and just simply works, go for All-In-One. You will love it.
The Lenovo B520 comes with a Touch Screen, which I don’t usually use that often. If there are kids in the family, it will be a fun toy for them to play with. What I like better, is the Bluetooth mouse. The unique part about this mouse is that it has a build in gravitational sensor, means, this mouse is functional in the middle of nowhere, even hanging in the air. You can imagine using it like a Wii game controller.Just move the mouse and wave it in the air and you will see the cursor on the screen goes where ever you are pointing. How accurate is it? very accurate!! it’s is more sensitive and feels better than using a Wii controller. Lenovo has pre-install some games that can be played interactively with the mouse. The screen is 23″, so it would be a fun experience. I don’t have any kids in the house, so I uninstalled them all to save some disk spaces and speed up the system a little bit.
The keyboard and mouse are both connected by Bluetooth; I also noticed that every time when I start the computer, it takes about 2-3 seconds for them to become effective. I assume Lenovo has designed it with a “sleep feature” for this two devices; it helps to save battery and extend the replacement cycle.
The computer also comes with a 3D glasses. The touch screen has a very high refreshing rate(120Mhz) which is better for the eyes. The screen works interactively with the 3D glasses. When the computer is playing a movie in 3D format, when I wear the 3D glasses and facing the screen, it automatically turns on and I am in 3D mode!!! It supports a lot of 3D games too!! The feeling in a racing car 3D game is UNBELIEVABLY REAL!! I love it so much! It’s a TOTALLY NEW LEVEL of gaming experience!
Also, Lenovo has designed 4 slots for memory modules. they have installed 8GB onto two slots and there are another 2 slots available to use. This is very useful for people like me demands for more rams. It also provides four USB 2.0 and two USB 3.0 port; more than any other All-in-one desktops on the market. The 5 in-one card reader is convenient for uploading photos from cameras. two HDMI ports, I can also connect my PS3 or Xbox360 to it if I want to use it’s 3D touch screen. It has a building TV tuner, so watching TV on it is another feature.
Cons:
Even the computer is very well designed, as a high end user I found there are still a couple places that Lenovo can improve.
1. Lenovo has researched and developed this RapidDrive technology; I see this is an option on the Spec-sheet for the product, but I never had the chance to upgrade it. I demand for a high disk performance; I was a little disappointed when I found out that I wasn’t able to install another SSD high performance disk into the computer. I had to take out the 2TB standard disk drive and replace it with the SSD. It would be really nice if I can have the high performance SSD installed as the system drive, and the HD installed as the storage drive. The RapidDrive technology may become failing out now, because it was from those years that SSD weren’t popularly used. Compare to the present, SSD is getting more and more popular, the SSD is improving it’s performance and lowering it’s cost. In the next one or two years, the RapidDrive technology will likely become a history.
2. I have opened the B520 model to see the inside modules. I see there are still plenty of spaces that Lenovo engineer can use to expand the upgrade capacities. I can use some simple tools to modify the inside body a little bit to fit another hard drive, but it stopped me from doing it because there is not another power cord connector. Those extra mSata connectors are sitting there and watching me could do anything about it; = (
3. Lenovo technical support did not have a most updated tech sheet for their system. Again, I am a tech kind of guy. I was looking for a manual to better understanding the B520 motherboard.(so I can modify it and add some extra hardware to it) I have called their technical support, talked to people, went through their online data base, they weren’t able to provide me this manual. The lastest information they have is for the previous model. The B520 Model I have a the newest I believe. Lenovo should keep up with their technical support, and be prepare for experienced users.
Conclusion:
I am satisfied with it. I feel I have made a great purchase. Would be nice it I can install an additional SSD in there. Would nice if they can put a high end video card in there. Good for home offices, and home entertainments. Not recommended for hardcore gamer.
Price: 4.5 / 5
Performance: 4.5 / 5
Exterior Design: 5 / 5
Interior Design: 3.5 / 5
Customer Service: 4.5 / 5
Time from order to receive the product: QUICKLY
Other thoughts:
When I was doing my research on All-In-One, here are the reasons that why I have chosen Lenovo:
1.Sony has a well designed for their product, but the price is high. Most importantly, the video card they have is Nvidia Geforce 540M GT, and it only supports 8GB of ram, not 16 GB.
2. Toshiba has terrible customer services for technical support. I had a very bad experience with them. I believe they have out sourced it to India base companies. When the computer is out of warranty after 1 year, they charge a $35(or $30)dollars troubleshooting fee. I think this is ridiculous to charge the consumer to talk over the phone to find what is the problem with their product.
3. Dell has better customer service than Toshiba; They do not charge for talking and providing the technical support after warranty, but when it comes with parts replacement, that is something we have to pay which is understandable. However, one thing I really don’t like Dell computers is that they install a LOT of junks onto your machine when you buy it. It’s fully loaded with all these third party softwares who pays Dell for more users. It not only slows down the system, but also generate a lot of garbage uses a lot of disk space. I will reconsider to buy Dell if they give me a clean & Junk-free windows.
4. iMac is also a good choice because it’s well designed too. but I did not chose it because it has very limited expansion ports and they charge insanely more for hard-wares upgrade. They have extreme control over their product from customer modification. They don’t even allow the consumer to replace the hard drive themselves.
5. HP also has wonderful All-In-Ones, but their hardware specs seems weak. Never dealt with HP customer service before, so I will not say anything about their customer services. Hopefully it’s better than Toshiba. = )
also been posted on my personal blog

Thank you for replying.
Where I can buy a seperate RapidDrive?
I couldn't find it on the marcket, or on shop.lenovo.com / http://www.lenovospareparts.com/
With the mSata power splitter, there is a problem.
The data portion and the power portion shares the same connector I belive. I have thought of it but don't know how to make it possible. any suggestions?
the only thing I can find is this : http://www.microcenter.com/single_product_results.phtml?product_id=0317944
but I still need to convert the power connector because it's 4 pin molex;. I guess it should work if I use another 6" Molex to SATA Power Cable Adapter.
Also, I couldn't find which is the SATA 3.0 and Which is the SATA 6.0 connector. SSD will have a huge difference in performace with a SATA 6.0 connector. This is confusing because on the B520 Spec sheet it stated both. I was looking for it's manual to identify, but no one can provides it. Last time when I called, they forwarded my call to Intel. LOL! I was like, **bleep**? It's a board you used and you dont have a manual for it?
Anyways,
Thanks again!

My experience with Satellite X200

Hi everybody,
For those of you who are planning on upgrading your X200 laptops, here's an advice from own experience.
1 - Upgrade your RAM from the stock 2GB to 4Gb. I bought my 4Gb on Ebay for 57 euros.
You'll notice a REAL increase on your system's speed. Specially if you deal with large photos or video, like I do.
Windows Vista only recognizes 3 GB of Ram, but the remaining 1Gb will be reserved for your graphics card. You'll notice a much better graphics performance as I did. No image jumps and more fluid images using big resolutions and heavy settings.
2- Don't spend your money upgrading your 4.200 RPM HDD for a 7.200 unless you REALLY NEED IT.
My computer comes with a 300Gb 4.200 RPM HDD. I installed a 100 Gb 7.200 RPM Seagate Momentus and didn't find a dramatic speed increase, so went back to large drive.
Cheers,
Andre Antunes
X200-1AA
T7700 2,4Ghz CPU
4Gb DDR2
300Gb HDD 4.200 RPM
8700 GT Graphics Card.

Hi andre
Thanks for this advice. I really appreciate it.
Just a small comment regarding the point 1.
As far as I know the Vista recognizes only the 3GB of RAM because of the 32bit OS limitation. But Microsoft released an Vista SP1 Beta version.
Its a beta version and not fully tested but it should solve the issue with the 3GB RAM. After the SP1 installation the Vista should recognize 4GB.
Best regards

My experience with iPhone 4

Hey ,
Thought it may be useful for some on my own personal experience with the new iPhone 4.
Bought the iPhone 4 last Friday , was please upon my purchase, excited to upgrade from my iPhone 3G to all the nice new features.
Firstly I was quite pleased with the new sleek design and the feeling of a quality product in the grasp of my hand. I proceeded to turn on the phone and was greeted by a new display with nice clarity and detail. The first thing in my mind to do was to check out the new camera and video capabilities, I was quite impressed... That is until I took a photo with a White background which then revealed orange spots.
As soon as I seen the orange spots on the screen my first reaction was to search the Internet to see what the he'll they were, upon my search I disciscovered it was the bonding agent and that it should disappear within a couple of days. Not being too happy with paying a premium price for a premium product and receiving sub standard quality my intention was to bring the phone back to the apple store for a replacement the following day.
Before I made a return to the apple store I thought I would see what other users were experiencing if anything , as always with new products introduced on the market there could be some teething problems. I wasn't disappointed, I found that there is a major issue with the antena and dropped calls as well as the proximity sensor issue, both of which I had been experincing.
The antena issue was only a concern when I indeed held the phone in my left hand and not the right, however like many I wasn't satisfied that the phone could only be held in a certain way so that it was useable, this disappointed me further and made my mind up that bringing the phone back was the correct decision.
The proximity señor issue might I add was quite frankly irritating as my face would end calls.
Upon my arrival (Sunday) I was met by quite an arrogant sales rep who I explained my issues to, he insisted that he couldn't help and that I would need to make a genius bar appointment to see one of the many highly trained , military style technical wizards. All I wanted was a replacement but no an appointment need to be made and the only slot available was the following Thursday. Now usually my experience with faulty products is bring it back and get it replace there and then, not through appointment, however I appreciated the fact that the phone was in much demand and there wasn't much I could do until my appointment.
On the Thursday I arrived at my appointment at the genius bar and explained my issues to the technical guy who was much more helpful than the previous sales rep. He replaced my iPhone 4 merely for the fact of the proximity sensor and not orange blobs or antena issues. As a result of the replacement the orange blobs and proximity sensor issues have been resolved, however the antena issue still remains.
My situation at the moment is quite confusing, do I bring the phone back and get a full refund in mind of maybe having the phone on a lengthy contract while it actually can't make calls or drops calls if held in a certain way, or do I wait and see if the apple software fix resolves the problems. Idealy the software fix will come within the time frame were I have the ability to bring the phone back for a refund. I think many are in the same :position as myself.
Posted from my iphone

i am having sort of the same issue. as of now, i already have to send my phone back after one day of usage because i can hardly hear the other person on the other end of the phone. when i make or receive calls, have to turn up the volume to it's highest to hear anything at all. And from what i hear, it sounds like the person is a 100 yards away. my hands don't even touch the outside black line. and i still can hardly hear them. are you having this same issue?

My experience with the N97 - "my last Nokia"

Hi everyone,
I know this is a user-to-user support forum but I believe a complaint to be some sort helps users to decide whether the N97 is for them or not. Before you read on, this post will contain comparisons to competitors, so if you hate apples, feel free to ignore me! (Also I don't think users should stop harassing Nokia for what they have done to us - the more complaints the better. Igoring customers is not a very good corporate strategy. Eventually it will take them down - people buy Nokia for quality, otherwise they could buy a rip-off from ebay).
Just skimming over the posts shows me that I am not alone. So let me share my experience with Nokia and the N97. I am too tired complaining about this phone, at least I think my experience has made sure that no-one of my friends and relatives is ever going to buy a Nokia again.
When I bought the phone for then 500 pounds at the Nokia flagship store in London it seemed nice enough. Good camera, decent keyboard and features competitors could only dream of. Unfortunately, that's paperwork. For a start, the much advertised facebook application was completely disfunctional and taking into account that Nokia clearly tried to compete with the iphone (my apologies again for mentioning a competitor) frankly a lame joke. I know a firmware update has somewhat relieved the situation now, but I will come to that later.
Okay, so I have disabled the facebook application. Not a drama, surely the rest will work okay. But then after a week some of the pictures I took with the built-in camera weren't accessible anymore (broken image displayed). Again, I have another camera and I was hoping for a firmware update so I ignored it. I had now started using the joikuspot app to browse the internet on my linux box. Very nice. I started using email a lot on my phone but again was disappointed. I have a £165 ipod touch here. Without kinetic scrolling and an extremely bad UI design, by which I mean the icons and menus (ignoring the graphics flaws all the time) it is no match for the ipod, so what i did was to use joiku spot with my ipod touch. Before that firmware update the N97s browser was also still buggy so I used joikuspot for that too. I was now down to using my £500 smartphone as a wireless modem. What a shame. But I was still hoping for some kind of magic update.
Then finally, I found out about the firmware update. I had to open my phone, check the serial and visit the Nokia website. Unfortunately, the Ovi software and drivers supplied with the phone did not recognize my N97 properly. Something which I think was fixed with the firmware update (anyone seeing a circular dependency here? ) Furthermore, the built-in firmware update over 3G seemed to be disabled. So I made the journey back to the flagship store in London, explaining the problem. I was greeted by an extremly rude employee. Well, I think that's not really his fault, I guess he was just sick of all the complaints. Anyways, I told him that the 3G update was not working and he started to be really patronizing telling me that I wouldn't listen to him (he said it was "working" but "disabled"). Maybe I should have told him that I am a software engineer and that in 99.9% of the cases in which we disable a feature, the reason is that it is "not working". Anyways, he kindly allowed me to use one of their machines to update the firmware "at my own risk", which worked. At no point I have received an apology for the fact that I have paid Nokia £500 to beta-test their products.
Now of course, the firmware update has succeeded, but is all fine? Far from it.... As many report on this forum the N97s battery meter is faulty. Countless times, my phone has just literally died overnight. It even forgets time and date! This is more than bad - every phone I have had so far complained about a draining battery well in advance. I had to dig out my old phone to serve as an alarm clock again - the fact that the alarm clock itself is unreliable is a alltogether different matter... One time the battery died during the day - after doing nothing for 4 hours in my sports bag (started with 1 bar down). When I had to make a call that day, for the first time in I don't know how many years I had to use a telephone box. Progress?!
The firmware update has also barely improved the email client - just a few ui glitches solved. However, the biggest issue at the moment seems to be the weird memory organization. When I buy a phone I don't want to deal with something like the c drive problem. Reinstalling applications on the 32gb partition helps somewhat but why didn't Nokia do that in the first place? Has this phone never been tested?The phone is still way too slow.
I can't comment on the iplayer app - says it needs wlan to work. But the youtube player has crashed every time i used it. And by crashing I mean it took down the whole phone with it. I admit that my ipod crashed a few times too - in just under a year (~3 times). But the reset was straightforward every time. With the N97, the only thing that seems to help is to take the battery out!
Before I forget, the N97 doesn't even work as a phone. In a 30 minute conversation, the call got dropped 4 times. I don't know whether it was because of a calibration issue with the proximity sensor or a more serious problem, all I know is that this is unacceptable!
I am sick of the phone and Nokia's service. The joikuspot app ran out and asks me to pay... I have paid £500 pounds for the bloody phone already. The adobe reader asks me to pay... (somehow it ran out without me even using it). Maybe you see why I am getting angry now - the only use case that actually put the N97 on top of my old phone was gone. What infuriated me even more, is that Nokia bundles this software with the phone. It cannot actually be deinstalled! It just sits there merrily and takes up my hard drive space.
Last but not least, I have written to Nokia already, but not received a response! This is a Nokia forum with Nokia employees following the posts. I would be very, very, very grateful if Nokia could give me a refund. However, with them not even acknowledging the various problems I somehow don't see that coming. I'll probably have to sell it with a massive loss on ebay.
Cheers,
Will
P.s.: I have all the same small issues as the other guys here - slider lock at the side not working etc. You are not alone... Has anyone complained about the music player? I have 16gb of music on the phone and scrolling is impossible! The Symbian OS is so obviously not built for a touch screen that it hurts. Of course they don't put much music on the phones in the Nokia store so people only find out when they get home...
Message Edited by alcroth on 12-Sep-2009 11:32 AM
Solved!
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hi ! the nokia n97 is a really an amazing device. It keeps up to the promise of live online 24 x 7. I discovered it and wanted to share. Still there are some unanswered questions and if any vetran could help would really appreciate.
i am an user from India. and have the n97 for about 3-4 weeks now. Practically I have been living online 24 x 7 as The list of unexpected issues that a nokia n97 offers seems unending, some of which i am narrating have made me scout on the web to try n search answers.Not that i will be able to action information you provide instantly. My new phone has gone for reparis(sic), so once its back can do that & will acknowledge your replies.
My Quests:
1. First things first! How to request for & get refunds for a Nokia Phone in India.
2. Is there a touch querty as an input method? like windows mobile ? Request Know How. I now seem to agree to the feedback on one of the blogs.. that nokia designers feel that the average size of user hands would be that of big people & fingers like a japaneese teen. The physical keyboard does not seem to offer any additional functions other than text input !
3. Predictive text where in the touch screen menu, the words dont get auto completed. This increases the number of taps/input strokes. Is the n97 intelligent & learn words from sms, contacts, emails. my blackberry does so. Request Know How & any options to edit custom dictionary. Auto Punctuation ? Am i expecting too much already ?
4. Single hand use of phone impractical using touch pad t9. Entering alphanumerics on the physical querty is a nightmare... Request Know how on tips & tricks.
5. Green tick yes or v button on top left of the text input screen. friendly again only for big handed people. Could this have been at bottom right. Is alternate screen for text input touch t9 available? Requested Know how.
6. Unnecessary taps additional taps alomost in all menus...for eg.. sending a biz card from n97 requires 5 taps... in the other mobile phone systems it can be done in 3 taps. Requested Knowhow for shortcuts.
7. Can In a nokia we get a view of the entire events as single thread.... No Provision for search display against keywords upon I can get call logs, messages - Here in Nokia, no search filters / advanced search and all searches results plotted to applications vs person/events. Requested Know How if it can be done like blackberry / windows mobile.
8. Copy & Paste across applications. eg. Select text from web page copy n paste on message application.... possible on Nokia...? Requested Know How
9. Call& Event Logs e.g Missed calls. If there are 5 missed calls the log will show the last called time only. In most other mobile systems Blackberry, windows each event is logged against a user. Requested know how on how this is handled in Nokia.
10. Lag in picture display upon call. Number displays first and after few seconds lag the pic pops up. Is this normal & acceptable ? Other windows / rim devices show it instantly.
11. When will Nokia enable usage of Native clients like google talk, yahoo like blackberry, iphone ? Any know how on possibility of release. Any equal alternatives suggested for n97. Tried Nimbuzz, Fring, Ebuddy. Miss the chat message notification icon on home screen, notification on the chat messaging icon, sound, breathing lights.
12. Is there any planning for better email client? Likely Release dates?
13. The Java App for GMAIL on blackberry shows an indicator on icon in addition to customised alert setting tone & breathing light for new messages. Retreiving Emails is consistent & auto on other devices. The Nokia Does not seem to auto refresh + No Notification. How is it handled on Nokia ?
14. Can user friendliness be something where we can do actions with a contact or on contacts screen single view... e.g see contact on google map, Help on contacts screen/n97 help, lookup contact on server, filter by category. new address, new group, view, edit, delete, activity log (incl sms, mms, email, calls), call, sms, mms, email, send as attachment, send as im, add a custom ring tone, add picture, options - sort by, separators, sync settings, actions, switch
applications, exit. We have seen it on inexpensive phones. is it possible to be done on Nokia?
SOME OF MY STILL UNRESOLVED PROBLEMS Post upgrade to ver 12. Did you also face similar bugs/issues?
15. Contacts inaccessible – “Memory Full Error”. No other applications were active at the time of the error. Just unable to reach any of my 3500 contacts through the contacts options & do anything.
16. Pbk2 error upon selecting contacts in the messaging application.
17. Audio Delay upon receiving a call. No Sound upon connection of incoming call. Especially if picked up too fast.
18. Shows as searching for network constantly many times a day. We have 2 n97s & observed that both n97 almost have similar timing of network loss. Whereas, our other devices like blackberry do not show any weak signal signs.
19. GPS Lock. Keeps searching for GPS locks constantly i.e Drops connection to GPS network frequently.
20. Unpredictive battery talk time, standby & required Charge time.
21. Voice inaudible at other end, when using loudspeaker & especially during calls from moving vehicle.
22. Camera:
a. Picture clarity issues. Secondary camera highly pixelated. Primary camera shows light flooding on pictures. Clarity Missing.
b. Erroneous Time stamp on images.
c.Lens Cover Started to show minor scratch pressure.
23. Ovi Suite recommends erroneous updates for E.g Maps 3
24. Text Input touch t9 screen freezes / Hangs, especially when entering special characters like period(.), comma(,), exclamation (!) etc
25. Selectively & at random contact Name not displayed on Caller ID (sometimes)
26. Selectively Message & Message delivery display number, instead of stored contact names.
27. Sync Issue, All contacts not synced always.
How to sync "categories" field as stored in outlook or how to map custom fields to Nokia.
28. Format Mass Memory error, Unable to format. Unable to delete specific files.
29. The auto lock... When attempted to unlock with querty out .. it still opens in portrait mode ?
30. SMS Logs Not updated. e.g any sms sent before storing a contact.... after storing or adding
contact the number does not get automatically updated to the name. It reflects the number still in the logs.
31. Picture caller... The face is half cut ..Looks weird on most images... as the number is not transparent. In landscape mode there is enough space on the screen to put up the answer or reject buttons and displaying the numbers.
32. Browser will close on its own & return to menu or home screen.
thanks in advance for your time to stop & read. Pls do send any information that you think will be useful to me for making the n97 do some work.
NEW additions:
(tested on another n97)
33. Predictive Text :
Usage for auto word completion only on physical keyboard, when the Dpad down key is used it throws up options but the way the scroll is designed you can see the full word and one makes mistakes.
34. another strange behaviour is on the text input... this was on an email i was trying to reply. the stylus touch will paste the last keyed in word !! we wonder why.
35. and while showing off the second n97 we have (again 3-4 weeks old) - we were asked how much did we pay for this second hand unit - 50% off .. apparently the comment as the surface has got scratched very badly.
i hope the info is good use to others who want to take the risk of buying this device

My T420 Review + Warranty Experience + Accessories & Upgrades

I received my T420 earlier this week and wanted to let everyone know my experiences with the machine itself as well as some accessories I purchased for it. You will see comparisons to the T400. The T400 is my SO's machine. Machine details for both are in my sig. The T420 shipped with a 500GB HDD & 4GB (4x1) RAM. This review is mainly about the T420 with the HDD installed, but with 8GB of RAM.
A little about me
As a student I mainly care about battery life, boot/ resume time, and system stability. Stability is very important to me because I take my class notes on my computer and we take exams on our computers as well. If I have computer issues during an exam, I could receive a worse grade or even fail. I fell in love with Thinkpads and the trackpoint the first time I ever used one years ago back in the era of 266MHz processors. While I have owned other laptop brands (Gateway, Acer, Compaq) it was soley because of price. I am happy to have a Thinkpad to call my own again.
For a while, I considered an x220, the x220t, and the W520. I decided I could not live with the screen resolution on the x220, the 3yr Think Pad protection + on-site was too much on the x220t ($459 vs $259 for other Think Pads), and I did not want to haul around the extra weight and size of the W520. This is my third 14" ThinkPad. I bought the machine during a sale where there was a free upgrade to 500GB HDD and 4GB of RAM. At the same time there was an extra 5% off on any T series. With those deals and the educational discount, I felt the T420 was an excellent deal.
Summary
Pros: Speed; Battery life; I do not have a screen door screen; warranty service is great; Keyboard is a joy to type on.
Cons: Louder than the T400 (T420 seems to have smaller heatsink). Mainboard, Keyboard, and Palm rest had to be replaced. Keyboard needs to be replaced again. Smelled bad when taking out of box. 14W sleeve is too big.
Review
When I unboxed the machine the fist thing I noticed was a horrible smell that I can only describe as "new computer smell" it was a mixture of ozone plus melted plastic. The 9 cell sure is a big battery. I only have a 6 cell on my T400. The 9 cell on the T420 sticks out about the same amount as the 6 cell on the T400 does. Machine feels like a good weight and very solid. Weighs 5.2lbs without the power brick (with HDD + 8GB RAM, Optical Drive, and 9 cell battery).
When I pressed the power button the first thing I noticed was that I could hear the fan. The fan on the T400 is almost inaudible. On the T420, you can hear the fan is there, but it is a quiet and soft fan noise. The T420 seems to have a smaller heat sink compared to the T400. The machine boots fast even with the HDD installed taking only about 80-90 seconds or so after applying all Windows updates. Display resolution of 1600x900 is very sharp and useful for putting documents side by side. My external monitors are 16:9 displays (2x Dell U2211h) so it is nice to have matching aspect ratios. I would prefer 16:10, but 16:9 at 1600x900 is enough pixels. Optimus works fine and allowed me to have both of the U2211h at 1920x1080 and the internal display on at the same time. I had one monitor connected through VGA and the other over display port. I do not see the screen door effect that some people have had issues with on these screens. I was very worried about the screen door, so I am glad not to have it.
I mainly use my computer to run Office, One Note, and write emails. I rarely do any gaming on my laptop. I do some image editing (GIMP, Inkscape) and both programs run fine with great speed. Machine sleeps and hibernates fine. I get great range and speed with the internal wireless card that is better than most people. Ran a graphics intensive benchmark and Optimus works great. Battery life seems amazing so far. I only used about 10% in an meeting that lasted over an hour. I was only typing during the meeting so I had the brightness turned down to 2. If I wanted to I could probably use just the battery and leave the adapter at home.
Accessories
I bought the machine with the 14W Sleeve (57Y4294). The sleeve is gigantic and does not fit right. I think it was designed to hold the machine with a 9 cell battery + the slice + the power adapter. I will check later, but I think I could probably fit the T400 and the T420 into the sleeve at the same time and it would still have extra room. I may return the sleeve and buy a different one as I was hoping for a better fit. I have no idea why they offer the 15W Sleeve during the ordering process as the 14W is huge.
Upgrades
I added an extra 4GB of Samsung RAM, an Intel 320 SSD in the 160 GB size, and an AKE USB 3.0 Expresscard 34. I planned to use the USB 3.0 express card with the 500GB drive in an external enclosure as a backup for both the T420 and T400. If I was just looking for the T420 I would simply have used the eSATA port as I feel eSATA is probably faster than USB 3.0.
The RAM works great with the factory installed Samsung RAM. The RAM was easy to install, since the cover is on the bottom of the machine. If you are upgrading both RAM slots, the other slot is under the keyboard. The HMM shows the keyboard as being held in with only one screw so it is probably easy to upgrade.
I bought the 320 because it is supposed to be as reliable as the X-25M. My Intel 320 SSD died on me within 12 hours of installing it into the machine. I experienced the 8MB bug, where the drive dies and reports as unformatted and 8MB in size, normally after an "unsafe" shutdown (as in holding down the power button/ sudden loss of power). There has been talk of this bug on the Intel Forums since June, see this post or just Google for more details about the issue many 320 owners are experiencing. My replacement 320 is here now, and I will see if I can get >12 hours of use out of it. The Intel Data Migration software did work well and it cloned the drive over and resized the partitions just fine. I was able to see speeds of up to 250MB/sec with the SSD internally. I regret purchasing the 320, and if the second dies on me I will ask for a refund and buy something else.
The AKE USB 3.0 Express Card has the NEC USB chipset. These are known to get around 180MB/sec when mounted on a motherboard and connected to a fast SSD. I saw speeds of up to 185MB/sec when connected to the Intel SSD. I am happy with the Express card. It sits flush in the Express Card slot. It does look ugly with the extra USB cable for power, but that is necessary to supply full power to a USB 3.0 device.
Warranty Service (2 Keyboards, 1 Palm Rest, 1 System Board)
When I purchased the 3yr warranty with Think Pad protection and on-site service, I never thought I would need to use it in the first week. I notice that the Trackpoint seemed a little jumpy when I first started using the machine. The first night I had the machine I was working on a project, something caused the machine to hang and it shutdown. On reboot, the machine refused to POST. My first thought was that I seated the RAM improperly, so I took that out. It did not help. I reseated the SSD, nothing. Tried the original HDD, nothing. Put the SSD back in. The keyboard had the microphone mute, speaker mute, and caps lock lights on when the machine was off. That seemed odd to me. Next day, I called up service center. It said it was in Atlanta, Georgia, but guy I spoke to had such a heavy accent I had to have him repeat everything 2-3 times. He had me run through some things and decided that the keyboard was fine, but that the system board needed to be replaced.
A friendly Tech came out and replaced the system board. System booted off of the tech's usb floppy to run a utility. Lights were still on the keyboard. Keyboard did not work. I grabbed a USB external keyboard + mouse combo from my desktop and plugged it in. USB mouse and keyboard worked fine. Tech attempted to boot into Windows. System did not recognize SSD on first two boots, third boot it worked. Odd beeping sound in Windows, put volume on mute. Laptop keyboard still did not work, and touchpad was very jumpy. Tech called to order keyboard + palm rest (touchpad) and I ran ThinkVantage Toolbox scan. Machine passed. Reactivated Windows. I then used the machine for a few hours, and then hibernated it. When I came back, it acted like the SSD was not there.
Tech arrived the next day with Keyboard + palm rest. I was very happy that the part was overnighted. New keyboard installed. Seemed like everything was working. System refused to boot off of the SSD. Put in HDD, system boots fine. I ran ThinkVantage Toolbox scan and the machine passed. A few hours after the tech left, I noticed that my J & K keys were acting odd. Turned out keyboard screw was hitting underneath them and making it hard to press down. See this thread for more. Called tech support, guy I spoke with did not have an accent and seemed like a native English speaker. Happy to have someone I could understand on the phone. Backedout the keyboard screw about halfway and now I can type normally. Tech support is concerned that the keyboard may have been damaged by the screw, so they are sending a new keyboard and a screw kit. Scew kit is backordered, so for now I just have to wait.
I have been happy with the on-site service because it is much faster than having to ship off a machine to have it repaired. I am going to look into upgrading the depot warranty on my T400 to on-site. I am chalking up the problem with the system board and keyboard to the bathtub curve and I do not see these as major issues. I wish that they would have shipped both a keyboard and a system board.
Overall I am happy with my T420 and very happy with the warranty service. I would feel confident recommending this machine with the warranty to family and friends.
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My TPs: Twist 2HU: i5-3317U Win 8 Pro, 4GB RAM 250GB Samsung 840 | T420 4177CTO: i5-2520M, HD+, Win 7 Pro x64, 8GB RAM, Optimus, 160GB Intel 320 SSD, Intel 6300 WiFi, BT 3.0 | T400 2764CTO: P8700, WXGA, Win 7 Ult x64, AMD 3470, 8GB RAM, 64GB Samsung SSD, BT, Intel 5300 WiFi | A20m 14.1" PIII 500 (retired). Monitors: 2x Dell U2211h IPS 100% sRGB calibrated w/ Spyder3.

Hi nibs,
Nice review. Thanks.
That screw deal is very strange. I wonder if the tech mixed up two screw sizes? Maybe there's a short one somewhere just barely hanging on. Do the screw holes on your machine have a size # next to them. Just curious.
@ seasidegator, your link doesn't work as is. The "." at the end of the sentence got included in the link.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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