Terrible Experience With Adobe Upgrade

I purchased a copy of PS Elements 9 from Amazon in early October. I noticed that version 10 was out and contacted Adobe regarding an upgrade. After registering my PSE 9 and emailing my Amazon receipt as requested by support, I was told that I was not elgible for an upgrade because my PSE was already registered to another user. They suggested that I contact Amazon. This is pure @#$%. My software came in a sealed box from Amazon with no signs of tampering, etc. I have started 3 different support cases and called 3 different times with no results. The last time they escalated my case to Level 2 but I haven't heard from them for the past 3 weeks.
Does anyone have any suggestions for cracking this problem?

It really depends how close the date of purchase was to the first launch of PSE10.
http://kb2.adobe.com/cps/153/tn_15304.html#main_I_meet_the_requirements__How_do_I_place_my _order_

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Yoga 2 Pro - Broken in less than a year - A terrible experience with IdeaPads

Hi guys!
I'm hear to tell everyone about my pretty terrible experience with Lenovo and my Yoga 2 Pro IdeaPad. It's not a review or anything but more of a forewarning to those who are thinking of buying from Lenovo.
I'm also here to help others out in my situation, that is, if you are stuck with a half broken (or in my case, completely faulty) laptop and Lenovo won't help you out (fixes are in italics).
The beginning
So I bought a Yoga 2 Pro at BestBuy in the USA about a year ago. I live in Australia so I asked about international warranty and they said that the notebook is covered by international warranty.
The day the screen flashed black and white
About a few months in the screen began flashing black and white rapidly (it goes from black to white about twice a second) for about 30 seconds to a minute. I found that you can stop this from happening if you open and close the lid a couple of times. Not really a big issue unless you set your laptop to go to sleep/shutdown when you close the lid. I don't so everything was fine.
The day the Wi-Fi NIC stopped working properly
So then a couple of months after that my Wi-Fi began to play up. I recently found out that you can prevent this from happening by ensure that you don't put any pressure on the sides of the base of the laptop (Eg. don't put your elbow on the side of the laptop and hold your head up with the same elbow).
I also worked out a while ago that you can get the Wi-Fi to work again if you go Right click Wireless Icon->Network And Sharing Center->Change Adapter Settings->Right Click Wi-Fi->Disable it->Renable it
Here comes the bad stuff...
Screws began to fall out
So then the screws began to fall out. I screwed a couple back in when they were wobbly but they eventually fell out without me realising. This suggests that the screw holdings have poor quality threading and as a result the screws begin to fall out. I now have 5 out of 11 screws on the backplate of notebook.
And also the screw holdings.
Yup, the actually thing that the screw screws into fell out as well. About three of them fell out. I don't know how it could possibly do so but it did, it happened when I picked up my laptop from the desk.
And then the charger socket broke
I can no longer charge my laptop -> I now have a very expensive beverage coaster
So then the charger socket cracked in half too! Again, not really sure how it happened but it did, it might possibly be from the heat of the laptop causing the plastic to expand when heated and retract when cooled. I have the i7 CPU version so it may get hotter than normal.
The laptop no longer charges so I no longer have a laptop to use (I use my desktop to work (and occasionally my phone)).
Not to worry! I'll just make use of my international warranty...?
And then the customer service were not helpful:
And then they said I didn't have international warranty...
And then they admitted that I did...
And then they claimed international warranty does not apply in Australia...
So I emailed Lenovo customer service and they kept claiming that my notebook did not have international warranty.
I talked to Jessica, Jason, Jai, Jasmin, Jackie (why are there so many J's?) and Adam.
Eventually one of them admitted that I do have international warranty but it is not supported in Australia. How convenient for them.
The notebook has never been dropped
I am the only user of the notebook
The notebook is kept in a padded laptop bag.
I was very polite to customer service.
All I'm left with is a very expensive notebook that doesn't actually work.
As a result I can only strongly recommend that you avoid buying from Lenovo. I worry for those who have bought Yoga 3 Pro, with it's watch band design and all.
Here are some pictures I took a few weeks ago (I photoshopped the stickers out):
This is what the charger socket looks like now (Hard to take a good picture, sorry!) Note that it ha...
6 Missing Screws, 3 Missing Screw Holdings
This is what happens when you open the laptop
Hope that cuts down your options when you go out to buy a laptop! Have fun deciding!
Patrick.

PatrickS199 wrote:
Hi guys!
I'm hear to tell everyone about my pretty terrible experience with Lenovo and my Yoga 2 Pro IdeaPad. It's not a review or anything but more of a forewarning to those who are thinking of buying from Lenovo.
I'm also here to help others out in my situation, that is, if you are stuck with a half broken (or in my case, completely faulty) laptop and Lenovo won't help you out (fixes are in italics).
The beginning
So I bought a Yoga 2 Pro at BestBuy in the USA about a year ago. I live in Australia so I asked about international warranty and they said that the notebook is covered by international warranty.
The day the screen flashed black and white
About a few months in the screen began flashing black and white rapidly (it goes from black to white about twice a second) for about 30 seconds to a minute. I found that you can stop this from happening if you open and close the lid a couple of times. Not really a big issue unless you set your laptop to go to sleep/shutdown when you close the lid. I don't so everything was fine.
The day the Wi-Fi NIC stopped working properly
So then a couple of months after that my Wi-Fi began to play up. I recently found out that you can prevent this from happening by ensure that you don't put any pressure on the sides of the base of the laptop (Eg. don't put your elbow on the side of the laptop and hold your head up with the same elbow).
I also worked out a while ago that you can get the Wi-Fi to work again if you go Right click Wireless Icon->Network And Sharing Center->Change Adapter Settings->Right Click Wi-Fi->Disable it->Renable it
Here comes the bad stuff...
Screws began to fall out
So then the screws began to fall out. I screwed a couple back in when they were wobbly but they eventually fell out without me realising. This suggests that the screw holdings have poor quality threading and as a result the screws begin to fall out. I now have 5 out of 11 screws on the backplate of notebook.
And also the screw holdings.
Yup, the actually thing that the screw screws into fell out as well. About three of them fell out. I don't know how it could possibly do so but it did, it happened when I picked up my laptop from the desk.
And then the charger socket broke
I can no longer charge my laptop -> I now have a very expensive beverage coaster
So then the charger socket cracked in half too! Again, not really sure how it happened but it did, it might possibly be from the heat of the laptop causing the plastic to expand when heated and retract when cooled. I have the i7 CPU version so it may get hotter than normal.
The laptop no longer charges so I no longer have a laptop to use (I use my desktop to work (and occasionally my phone)).
Not to worry! I'll just make use of my international warranty...?
And then the customer service were not helpful:
And then they said I didn't have international warranty...
And then they admitted that I did...
And then they claimed international warranty does not apply in Australia...
So I emailed Lenovo customer service and they kept claiming that my notebook did not have international warranty.
I talked to Jessica, Jason, Jai, Jasmin, Jackie (why are there so many J's?) and Adam.
Eventually one of them admitted that I do have international warranty but it is not supported in Australia. How convenient for them.
The notebook has never been dropped
I am the only user of the notebook
The notebook is kept in a padded laptop bag.
I was very polite to customer service.
All I'm left with is a very expensive notebook that doesn't actually work.
As a result I can only strongly recommend that you avoid buying from Lenovo. I worry for those who have bought Yoga 3 Pro, with it's watch band design and all.
Here are some pictures I took a few weeks ago (I photoshopped the stickers out):
This is what the charger socket looks like now (Hard to take a good picture, sorry!) Note that it ha...
6 Missing Screws, 3 Missing Screw Holdings
This is what happens when you open the laptop
Hope that cuts down your options when you go out to buy a laptop! Have fun deciding!
Patrick.
Same issues with my Yoga, from India.
Screen (twice), wifi, charger and battery issues, SERVICE issues, no screws in the back...
Beside that my laptop USB and bluetooth is also not working and it is soo slow...
I just bought a non lenovo charger.
Yes and my laptop never left my office table.
I was hoping to fix it in Australia and I guess not.
Avoid by any cost Lenovo products!!! ZERO service.

I had a terrible experience with Verizon's buy back program

I had a terrible experience with Verizon's buy back program of old iPhone's when you bought a new iPhone 6 or 6 Plus. The general manager did a very poor job of handeling the situation, where can I file a formal review or complaint?

Schneiderhanj
I'm very sad to hear about the less than stellar experience you encountered at one of our store locations! I definitely can make sure your feedback is lifted up. What happened? Which location did you visit?
RuthW_VZW
Follow us on twitter @VZWSupport

I had a recent not so great experience with Adobe Connect

I had a recent not so great experience with Adobe Connect that I need you help on. Keep in mind that I tested the Connect session with the presenter the day before and Connect worked very well.   On the day of the event I opened the room to get the speaker logged in as a “Presenter”. No problems with that however I noticed that there was no “Share My Screen” button to be found anywhere. In essence I could not get him connected.
To resolve this I was forced to close out the old session and start a fresh one where I could share the presenter’s screen. Once we were going a few of the participants mentioned that they were having problems getting audio. Most online said they were fine but a few mentioned that we not getting the audio fluidly. I explained that it may be due to their bandwidth and to be patient that it would cache. Then I notice that same issue that I had talked about with a Connect technician before where all audio stops working after about 1hour into the presentation. They way I have resolved this was to log the presenter out and log him back in.
Keep in mind that I am online with 3 other computers via WiFi monitoring and seeing the presentation as the online viewers are seeing it and I can see it coming through flawlessly. So, for the few who had problems I attributed it to the lack of bandwidth in their area.   However, at 1 hour into the presentation the audio dropped out completely while the video was fine and this reflected on my machines as well. This is the continuing experience that I keep having with Connect. The total amount of people online was 9.
Now, I have a Photoshop user group meeting that will take place online this Thursday June 17th from 5 – 7pm featuring Dave Cross and we have about 200 people registered for that. It would be great if we could have one of the engineers attend that session.
I look forward to your reply.

I had a recent not so great experience with Adobe Connect that I need you help on. Keep in mind that I tested the Connect session with the presenter the day before and Connect worked very well.   On the day of the event I opened the room to get the speaker logged in as a “Presenter”. No problems with that however I noticed that there was no “Share My Screen” button to be found anywhere. In essence I could not get him connected.
To resolve this I was forced to close out the old session and start a fresh one where I could share the presenter’s screen. Once we were going a few of the participants mentioned that they were having problems getting audio. Most online said they were fine but a few mentioned that we not getting the audio fluidly. I explained that it may be due to their bandwidth and to be patient that it would cache. Then I notice that same issue that I had talked about with a Connect technician before where all audio stops working after about 1hour into the presentation. They way I have resolved this was to log the presenter out and log him back in.
Keep in mind that I am online with 3 other computers via WiFi monitoring and seeing the presentation as the online viewers are seeing it and I can see it coming through flawlessly. So, for the few who had problems I attributed it to the lack of bandwidth in their area.   However, at 1 hour into the presentation the audio dropped out completely while the video was fine and this reflected on my machines as well. This is the continuing experience that I keep having with Connect. The total amount of people online was 9.
Now, I have a Photoshop user group meeting that will take place online this Thursday June 17th from 5 – 7pm featuring Dave Cross and we have about 200 people registered for that. It would be great if we could have one of the engineers attend that session.
I look forward to your reply.

Any experience with Adobe After Effects?

Has anyone experience with Adobe After Effects and FCE. Does it work together?
WA

They will work together. There is no export to or send to function or no XML function to go to AE but the media will work in AE and the finished product can be brought into FCE.

Bad Experience with Phone Upgrade

I have three lines with Verizon and I've had them for over 2 years. All of my accounts are eligible for an upgrade. I wanted to upgrade my wife's phone and I saw an LG Octane available free (after the **bleep**, time-wasting mail-in rebate) online. I started to upgrade online, but had a few questions about how it would affect the other two lines. I called Customer Service about the questions. I asked her if, since I had her on the line, I could go ahead and process the upgrade that I saw on the website while I had her on the phone. She said yes, and processed the upgrade. Well, my bill comes and I find a $160 charge for the equipment. I called the billing department this morning to find out what happened. They said I needed to order online. I told them that the rep I spoke to indicated that I would get the same deal when I ordered the phone. Now, these braintrusts want me to FedEx the phone back to them so they can cancel the upgrade, just so I can go back online and order the same phone for free. I asked to speak to a supervisor. I was told I would be called back. Haven't received a call yet. I've been with just about every cell carrier in the country and done many upgrades in the past. Never had a terrible experience like this. Customer Service (or lack thereof) gets a big fat ZERO on this upgrade.

Hi leonehouse1,
I’m very sorry if this experience did not match up with what was described to you at the time of purchase.
It is correct that we charge a service fee of $149.99 for smartphones being replaced and if you choose to have the replacement phone sent to you right-away we would place a $250 hold fee authorization charge to your account. Once we receive the defective phone back from you we would release that $250 authorization from your account.
I did look at your service request and show the replacement phone was delivered to you on 12/16/2014. Do you need anything from me?
Thanks for posting,
Allan|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Experiences with Plugin upgrade?

Hi,
we are planning to do an upgrade of the R/3 plugin from the 2001_2_46C to 2004_1_46C. Does anyone have experience with this? I am especially interested to find out if this is a completely isolated upgrade or if we can expect some side effects in other areas in R/3. We need to decide if we can do the initial test on our development system or if we need a separate sandbox. Thanks in advance for your help.
Best regards,
Jeroen de Groot

Hi Jeroen
I'm pretty sure that this is an isolated upgrade (after all we did not make any special cross functionality test on the R/3 side). But it is a tricky upgrade as you will have to make 100% sure that your queues are empty etc before you do the upgrade otherwise you may loose data. You should also change to "Queued Delta" in the LO extractors and you should also do a serious test here. This could also be a reason for having a sandbox so that you are sure that you "train" the upgrade sequence (close down user access to R/3, close down background jobs that may create transactions, empty MCEX queues / V3 control, load data to BW, upgrade plug-in, put on additional transports to change to Queued Delta, and last just to be safe make a initial load with out data transfer to all delta target on the BW side).
With Kind Regards
Kristian

Longtime customer - terrible experience with T Series over last year

I've been using Thinkpads for for the last 15 years or so, since they first came out and have been a huge evangelist of them vs. other laptops. In the last year, I've lost almost all of the respect that had been earned over 15 years, because of poor product quality and equally poor customer service.
I purchased a near-top-of-the line Thinkpad T60 for about $2000 a little over a year ago.
From the very beginning it had troubles (blue screens, failing ethernet/wireless connectivity). I spent hours and hours with customer service trying all of the obscure things they suggested (which, if I didn't happen to be a technical person, would have been ridiculous to expect a consumer to do). When none of them worked, I shipped the laptop back, and endured a week without it, which as the CEO of a software company, was a big inconvenience, as I rely on my laptop for everything I do.
They didn't fix it. Over the past month, the BSODs have been coming more and more frequently, and I finally decided that my time was too important to be wasted with the lemon I had bought. Somehow, against my better judgment, I decided to go Thinkpad again, buying a T61 this time. There was no indication on how long it would take, but I assumed it would be a few days or maybe even a week, as I had experienced in the past. After three weeks, I still have not received it. I just got off the phone with Lenovo customer support who informed me that it should ship within the next two weeks, but they had no more precise information. When I asked to speak with someone with better information, the representative said there was no one to speak to.
As someone who runs a software company, I understand that unexpected glitches come up, but you can always compensate with good, open communication with the customer.
Lenovo - my experience with you has been horrendous.

Have you sent a private message to Mark_Lenovo? I am sure that he could help you with this matter.
Good luck!
MacBook Pro, with an aluminum unibody enclosure **As of September 15, 2008, our company has completely switched to Apple. Having used ThinkPad products for over 10 years, we had desperately tried to find just one reason to continue using these products, to no avail. We are of the view that ThinkPads are no longer premium products. We wish you the best of luck with your ThinkPad! Happy computing…**

My Terrible Experience With AT&T Internet

Me and my family felt that an upgrade from our cable internet that is 15 megabits a second was needed so in january of this year, we made the switch. Talking on the phone to a representative, they said we could purchase a 20 megabyte a second internet plan, a bunch of movie television programs for free for making the switch, and a home phone line. The representative told us if 250$~ (not sure if this was the exact number) was going to be our total including tax and he said yes, we "would not pay a penny more". We decided to do the complete switch from cable, and purchased internet, TV, and home phone services from at&t. A few days after ordering, we called again to make ssure of everything and yet again, we were promised 20 megabyte a second internet. A couple days later, a technician arrives and yet again, my mother asks and makes sure if it's 20 megabyte a second internet. I get home from school to check out the new internet and I run a speed test. I remember being really excited switching from a sub par 15 megabit internet to a better 20 megabyte internet. The speed test ends and sure enough, it was 20 megabit internet. It astonishes that not one, not two, but 3 at&t representatives did not know the difference between a megabit and a megabyte. Not only that, but the initial representative that told us that the free movie channels that adds no cost for making the switch added a ton of money to the bill and it was much more than 250$ even after deducting those channels. We called again and say that we were lied to about the frree channels and about the bill. The representative said they were sorry and would remove the channels. They then said "how long have you been using at&t phone services?" we responded with around 10 years or so and we had just made the switch to other at&t services. They said they could give us a family plan of 30gb a month because we had been with them for so long. We responded that we did not want to do that because 2 of us 5 have unlimited data and we didnt want to give that up. They said we could get a family plan for only the 3 that dont have unlimited data for a cheaper bill than what we pay for the month. We were happy we had fixed the initial issue and we were being given these 30gb a month for a cheaper price. A couple days later, my mother tells me that in the bill they had charged us more than what were paying before the 30gb plan that was addded in when we were promised that it would benefit us and that it would be cheaper. We call again and have it removed and put it back to the way it was originallly. After all of this, there are still problems. The internet is awful. Not only was I immensely dissapointed that it was 20 megabits instead of the promised 20 megabytes (for those of you that dont know, one megabit = 1/8 of a megabyte so I expected internet that was 8 times as fast than what we received), but also, it was extremely slow at times. Skype calls suddenly drop, internet fails, netflix quality buffers, online gaming freezes. Everything is extremely slow. Even when no one is using it, it's terribly slow. We have called over 3 people in the last couple of months to try and fix this and everytime they come they say it will be better or it will be fixed. And even after they "fix it" the internet quality is still horrible. The most recent time that someone had come to our house to check out what's wrong, as I explained to him that while I would play an online game my ping would be very high. For those of you that don't know what ping is, it is the following: "The ping is the reaction time of your connection–how fast you get a response after you've sent out a request. A fast ping means a more responsive connection, especially in applications where timing is everything (like video games). Ping is measured in milliseconds (ms)". Now, ideally you should never have above 100 ping as that will make the game very choppy. So I explained to the guy who came to our house that my ping while playing these games could literally reach the thousands (keep in mind, that above a hundred is already bad and I wouldd reach 1 thousand). My mother asked the man if he understood what I was saying and he said "no". So apparently, the man did not understand what ping was. This isn't a videogame term or anything, it's used very frequently when performing a speed test or troubleshooting internet issues. You would think that a guy who works for at&t would know this. And I know you must be thinking that maybe when a lot of people are using the internet then the internet quality might suffer and that's why my ping is high. Well, even when no one is home and I'm the only one using the internet and every other computer is off or unplugged, the internet still has random spikes of horrid connection and my ping still spikes to 500 and up to 1,500. I have friends who have different internet service providers and don't have more than 30 megabits a second (I have 25) and do not suffer from any of these issues. I'm honestly very tired of all the problems that we have been having and the lack of knowledge that the at&t representatives have. As soon as our contract is over we will be making the switch to another ISP.

Hello, !
Thanks for posting. I'm sorry to hear about your recent experiences. We would appreciate the opportunity to remedy the situation, so please click here to send us a private message with your contact information, the best time to reach you, and a brief summary of the issue.
You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen. In the meantime, feel free to message me with any other questions or concerns.
-Mariana

Experiences with Adobe XPAAJ, XML Parsers, OC4J /AS 10.1.2,10.1.3 and DB10g

Over the past couple of weeks we have been working on a solution which uses the newly available adobe XPAAJ api's (XML/PDF Access API for Java) for Java.
The client has a legacy requirement to where users are issued with a pdf form which they complete, save and upload to the server via a JSP. A neat bit of Java code utilizing the XPAAJ API's then strips out the form entered data and spits out XML. This is then parsed and inserted into relational tables within the schema.
Our solution needs to be deployed to an Oracle stack. However we ran into a number of problems when deploying the solution to AS 10.1.2. The adobe API's are not compatible with the Oracle XML Parsers. When extracting the form data, no error is reported and the code which performs the xml parsing just fails. Very nasty.
The main problem has been that Oracle XDK libraries have been hard-coded into the classpath of the container using the referential JAR file Class-Path mechanism. Altering this has required the use of the JRE extension library mechanism, or altering the boot classpath of the JVM when it is launched to load the alternative XML parser implementation instead. While this works, it has been an unsupported operation since the effect of this change is not limited to a specific application – it’s effect are felt across the entire container and this may lead to unpredictable results at runtime.
~http://www.oracle.com/technology/tech/java/oc4j/10131/how_to/how-to-swapxmlparser/doc/readme.html
We did look at a number of other solutions including embedding the java classes I'd written into the database. After loading the apache Xerces api's into our schema we hit upon the same problem. It seems that the same thing happens in the database and the Oracle XML parser is used by default.. Please see SR Number : 6153038.994 on Metalink.
If you can upgrade to AS 10.1.3 then you can follow the excellent how to at:http://www.oracle.com/technology/tech/java/oc4j/10131/how_to/how-to-swapxmlparser/doc/readme.html . Demo code can be found at: http://www.oracle.com/technology/tech/java/oc4j/10131/how_to/how-to-swapxmlparser/how-to-swapxmlparser.zip
The how-to details how to swap xml parsers within the application server.
Other possible solutions that are also available include:
- Shelling out to the OS from the DB or Apps Server, You can then execute the app as a command line app with a custom classpath. Very bad architecture design.
- Setting up an RMI client / server application where client is the db or apps server. You can find examples of this on the web. google 'Simple RMI example'.
- Bootstrapping the XML parser in AS 10.1.2 (unsupported).
I hope people have found this informative. It might save someone a lot of time.
Message was edited by:
Kris Jones

"When I was installing SOA 10.1.3.1.0 on oracle 10.2.0.1 and it was giving error that it needs minimum 10.2.0.3, just wondering 10.1.2.0.2 + SOA =will this work?"
so you talk about the db version. SOA 10.1.3.x runs on 10.2.0.1 and above (I ran for the longest time on XE) and if I remember correctly that's a warning, and not a hard prereq.
Regarding Appserver versions - soa 10.1.3 runs on AS 10.1.3 only

My experience with memory upgrades (NB305 & NB505)

I just wanted to share my experience upgrading my NB305 and NB505 Toshiba netbooks from 1GB to 2GB RAM. I ordered the memory from Crucial Technology on 1/1/12 and received it today (1/6/12). The memory module for the NB505 (DDR3) cost $15, and for the NB305 cost $25, with free shipping.
I'm not a techie by any means, but swapping out memory is pretty straightforward. There's only one screw holding on the cover for memory access on the NB305. For the NB505, two screws. Loosen the screws and gently pry the covers up. A little resistance is normal because there are small tabs also holding the covers in place. The memory modules are held by small clips that can be moved with your fingernail, and the memory come out easily. The new memory is also easily inserted. It's not totally idiot-proof (is anything?), but it's pretty close.
After putting memory access covers back on, I booted up both machines. The only glitch I had was that I had not powered down the NB505 altogether but had it in hibernation state, so it could not restore and just had a blank screen. All I had to do was to hold down the power button until all lights went off, and then I was able to power up normally. Both the NB305 and the NB505 powered up without any more problems.
I don't have any benchmarks or anything like that, but I noticed the difference in performance on both machines right away. Both netbooks are running Windows 7 Starter edition, so those users who are warning that you cannot upgrade memory with Windows 7 Starter edition are totally wrong. Performance is a lot snappier, and I wish that I had upgraded the NB305 two years ago when I first bought it. This little upgrade is well worth the money.
MY ONLY WARNING: NB505 users should make sure they get the right kind of memory. Some memory is DDR2, and some memory is DDR3. Look on the serial number label on the back of your computer, and if there is a D3 in the upper right hand corner, you need to get the DDR3 memory. Otherwise, get the DDR2 memory.

gablueskies thank you for the info , i think even i need to upgrade my netbook.
I own a NB505-N508BL , it doesnt have a D3 written on its corner of the serial label, it has XF , i assume i should buy the DDR2 memory for the upgrade right ?

Terrible Experience With Lenovo X200

Hi,
I was wondering if anyone has had any similar problems with their X200's as I have because Lenovo customer service has been absolutely terrible so far and I have no idea what to do.
First of all, when I first received my computer there was a big gap between the plastic bezel/border of the LCD and the screen itself. Second, I had a couple dead pixels and some other weird brown spots that seemed to get worse every week (maybe dirt getting inside the gap?). Third, ethernet cords would not fit into my ethernet jack (it would not 'click' in). Fourth, the feet of the laptop were not level with a flat table and the laptop would rock when I typed on it. And finally, the lid does not close properly... it seems like its curved.
The problem is that I am a university student and I want this laptop to last for my entire undergrad. I bought a Lenovo because I heard it was the best quality I could ever get, but so far I am very dissapointed.
When I first got it, I immediately tried to return or replace it. I was told by customer service to fax in some information/receipts to them. I did all of that but I never got a response. I remember that I called in many times, but I was still never able to get a replacement. After it had been 21 days, apparently I wasn't allowed to return it... even though I had tried to return almost everyday before then. Also, I live in Canada and it took over 7 weeks just to receive it in the first place. And as I said before, I am a university student, and this was the only computer I have so I couldn't go computer-less for 7 weeks. So, at that point I decided to give up with customer service and continue with my studying.
After my school was over, my only option was to bring it in to a warranty service provider because customer service said that the repair depot did not have the parts. I went back home in the summer (to a pretty remote place of Canada) where there is only one service provider (who was not a Premium Partner). They attempted to fix everything, but the fact that they are not premium service providers really shows... They replaced the screen, but the gap still exists and they said it cannot be fixed (which makes me think the screen will just fail again) and the bezel that they replaced anyways is clearly scratched. They replaced the motherboard to fix the broken ethernet jack as well, but they scratched my computer all over in the process, which is really frustrating. On top of that, they gave it back to me half falling apart with the keyboard tray not fit in properly, a bunch of loose screws, and the lid unable to close. I had to go back to them several times just to fix these problem. Now, I can still see components of the computer underneath the keyboard (that I never noticed before) which probably renders the drip-tray somewhat useless. Also, there are now little wires that run alongside the metal hinges of the LCD that are slowly being cut away everytime I open or close the lid. I never noticed theses wires before either.
I'm done dealing with these "service providers" so I called customer service again. They said that they will not return or replace the computer because it is well past the 21 days. The only way I can get a chance of getting this fixed would be to send it to the depot, which would take over 5-6 weeks I'm sure. As I said before, this is my only computer, and I am taking a summer distance education course, so this is not an option. Plus, I am very skeptical that they would actually fix anything anyways.
Is there anything I can do at this point? It was Lenovo's fault I wasn't able to return it in the first place when I actually had the time to wait, but they still won't give a replacement... Does any one else have this gap between the LCD and the bezel, were you able to get it fixed?
I'm considering just taking a loss and selling this on eBay so I can buy a Dell like I always have before because this is definitely the worse computer I have ever owned. Sorry for such a long message, and thanks to anyone who actually reads it all. Any input is appreciated.

Dsp4,
I'll try to help. Please send me a private message with your contact information - name, address, phone, and also the model and serial from the bottom of your system.
Please give us a couple days to research the case and get in touch with you to work out an appropirate resolution...
Apologies for your experiences thus far...
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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I am soooo disappointed with the apple customer service at the local store in Tampa......every time they give u an appointment and make people wait for hours......there was some cosmetic problems with the screen of my Mac book pro....they replaced it but the computer would not turn on....and btw when I went to pick up my computer the representative handover my computer to another guy without checking his id who was there to pick up his phone.......then I had to take it back second time this time they messed up my iWork...I took it back but they couldn't retrieve my history of purchase of iWork...and then when I installed the iWork at home...none of the applications is working.... .I will have to take is back fourth time.....I loved apple products but may be not anymore.......

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