Export Skill Group Members list for UCCE 8.5

Hello,
We are working with UCCE 8.5 and will be making some major bulk skill group changes. We are looking to do the following:
-Export a list of the members of specific skill groups so that we can revert to original skilling if necessary.
-Bulk editing the members of specific skill groups. The current method of adding/removing skills via Agent Explorer or Skill Group Explorer will not be scalable in the future.
I've tried a variety of SQL queries and manipulation of the Bulk Insert/Edit tools, but have not come up with a solution yet and am hitting my head against the desk at this point. Any direction or advice is appreciated. Thanks!

Hi,
exporting is easy with SQL. The simplest query may be:
USE [icmInstance]_awdb
GO
SELECT
ag.*, sg.*
FROM Skill_Group_Member sgm
LEFT OUTER JOIN Agent ag ON sgm.AgentSkillTargetID = ag.SkillTargetID
LEFT OUTER JOIN Skill_Group sg ON sgm.SkillGroupSkillTargetID = sg.SkillTargetID
The Database Schema docs contain all the necessary info:
http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_technical_reference_list.html
Bulk editing: this is what the various "Bulk edit" options are within ICM Configuration Manager. Yes, that's it.
Before you start experimenting with writing into the configuration tables: that's an excellent way of losing Cisco's support. And no, there's no public configuration API available.
G.

Similar Messages

Export AD group members to csv powershell with full details

Hi,
please help me...
How to Export AD group members to csv powershell with full details
fasil cv

Yep, that's true. Even if we try:
$GroupName = "group1"
Get-ADGroupMember -Identity $GroupName | where { $_.objectClass -eq "user" } | % {
Get-ADUser -Identity $_.distinguishedName -Properties * | select * |
Export-Csv -Path "$GroupName.csv" -NoTypeInformation -Append -Force
By scoping the Get-ADGroupMember to user objects, we may still have mismatched columns since some users may have properties that others do not; like 'isCriticalSystemObject'
I suppose one solution is to enumerate the properties before the Export, and add the consistent ones to a custom PSObject, and export that to CSV. It would help if the task requirement specifies what user properties are needed instead of the blanket "full
details", or if we export to XML instead of CSV.
Sam Boutros, Senior Consultant, Software Logic, KOP, PA http://superwidgets.wordpress.com (Please take a moment to Vote as Helpful and/or Mark as Answer, where applicable) _________________________________________________________________________________
Powershell: Learn it before it's an emergency http://technet.microsoft.com/en-us/scriptcenter/powershell.aspx http://technet.microsoft.com/en-us/scriptcenter/dd793612.aspx
Filtering the object type to just user objects is already implicit in Get-ADUser. If you really want information on all the members you'll need to run Get-ADUser on the user objects, and Get-ADGroup on the group objects.
Edit: There might also be computer account objects in there, too.
[string](0..33|%{[char][int](46+("686552495351636652556262185355647068516270555358646562655775 0645570").substring(($_*2),2))})-replace " "

Pricing Group & Price list for Sales Order?

Hai ,
Can any one tell me how to get the Pricing Group & Price list for a particular Sales Order?in which tables it will be stored & relation between them?
Thanks & Regards,
Bhaskar

whatever pricing condition ur are talking about just go to vk13 and see the screen number
the table will be starting with A plus the screen number,leaving the first number of the screen
like if the screen number is 1916 then the table name will be a916
from this table with ur date and condition type take the value of the field KNUMH
now go to table konv with this khumh and ur condition type you will get the price within a given period of time.
hope it helps

How do I create a group contact list for emails?

I can open an new email contact for a single person, but how do I create a group contact list?

http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Create_Mailing_List
In Address Book, File/New/Mailing List, name the list and close it, then add contacts to the list by dragging them from an address book and dropping onto the list icon in the directory (left) pane.

Column missing in measure group columns list for dimension usage

I added some new columns (dimension ids) to my fact table and refreshed the data source view. Now the new columns show up in the data source view for this fact table. But when I go to dimension usage to tie the new dimensions to this measure, I am not able
to find the columns just added in the measure group columns list.
What do I have to do to be able to see my new columns in this list so that I can update dimension usage.
Thanks.

Hi kvd123,
According to your description, you add columns in fact table and the data source view is already refreshed. However, in dimension usage the meta data is not refreshed. Right?
In this scenario, I suggest you redeploy your cube. Because in Analysis Services, when we modify the cube, the changes are recorded in xxxxx.cube XML file. After you redeploy the cube, those changes are copied to Analysis Services server. Then
the source data will reload into the measure groups.
If you have any question, please feel free to ask.
Simon Hou
TechNet Community Support

AD group Members list

I can use GET-ADGroupMemeber AD powershell command to list the groups of what I need. However, I need a way that if someone adds a person to a group that it will trigger an email alert and send me an email with the new person added to that group. For
example, if using a power shell script where if someone adds a person to the domain admins group would it be able to trigger an email alert as soon as the person get added and send me an email of who the new user was added to the group.
Is this possible using a power shell script with schedule task?

you can do this in different ways
for example, create 2 files or arrays and compare both and output the differences.
Keep track of the count of Members in the admin group. When there's a positive difference it means a user was added.
Below you can find some helpfull things to achieve what you want.
Compare-Object :
http://blogs.technet.com/b/heyscriptingguy/archive/2013/11/21/3610554.aspx
I've used it in the following way:
Compare-Object (Get-Content $file1) (Get-Content $file2) | where {$_.SideIndicator -eq "<="}
for the Send-MailMessage see
-> http://technet.microsoft.com/en-us/library/hh849925.aspx
I also found this script where they also use the compare option to get this done
-> http://www.lazywinadmin.com/2012/03/powershell-monitor-membership-change-to.html
or
-> http://gallery.technet.microsoft.com/Monitor-Active-Directory-4c4e04c7

Group Members List

I have a script that works, and creates a list of all the groups in my domain and spills them out on screen.
I would like to enhance it so that it changes the distiguished name format to just the CN name of the members.
I would also like to get it to spill the items into a csv file.
I'm not a scripter, i have pieced together scripts in the past and im able to follow powershell enought to eventually get what I want. But a little help anyone.
Heres the script.
$Groups = Get-ADGroup -Properties * -Filter * -SearchBase
"OU=Some OU,OU=Locations,DC=Some Companty,DC=net"
Foreach($G In $Groups)
Write-Host $G.Name
Write-Host "-------------"
$G.Members
Write-Host "
Returns
Group Name
CN=User1,OU=Users,OU=Locations,DC=Some Companty,DC=net
CN=User2,OU=Users,OU=Locations,DC=Some Companty,DC=net
CN=User3 ,OU=Users,OU=Locations,DC=Some Companty,DC=net
What I want is below spilled into a csv file.
Group Name
User1
User2
User3

Fancy output....
Get-ADGroup -filter * |
ForEach-Object{
$p=@{
Group=$_.Name
Username=$null
$_|Get-ADGroupMember |
ForEach-Object{
$p.UserName=$_.Name
New-Object PsObject -Property $p
} |
Format-Table -GroupBy Group
¯\_(ツ)_/¯

Enhance target group result list

Hi *,
I'm faced a requirement to enhance the result list of a target group with some SAP standard fields. Essentially persons and organizations data have to be combined in one list to export to excel.
In the configuration I found # 30 "blank" fields to use for this purpuse. Unfortunately I have no idea how to fill these fields.
Any suggestions.
Thanx a lot.
Kind regards
Thomas

Hello Thomas,
you can use BAdI CRM_MKTTG_SEG_MEM_EX to enhance the structure CRMT_MKTTG_GENIL_TG_I_ATTR. This contains up to 30 user defined fields. Please refer to the customizing:
--> Marketing --> Segmentation --> Business Add-Ins (BAdIs)
--> BAdI: Define Display and Export for Target Group Members List
The fields are then mapped to the context node TARGETGROUPITEM in view SEGED_HV/TargetGroupItemEOL.
best regards,
Johannes

Target Group Member List Display and Output to Excel

Hi all,
I am using CRM 2007. On the Web Client I want to output to excel a target group with 7000 accounts. I have 2 users. One User when the target group is selected can see all the details of all 7000 in the target group members list and when exported to excel all 7000 accounts are listed in the excel file.
With the second user when the target group is selected only the details of 100 accounts are visible in the target group members list and when exported to excel only 100 of the accounts are output.
The 2 users have the same roles and parameters and the personalize icon next to the excel export button also have the same settings.
Does anyone know where the setting is that will allow the second user to output all 7000 on the list?
Help would be greatly appreciated.
Thanks,
Jonathan

Hi Jonathan,
Open a Profile Set with user2.
Push button "Graphical Modeler".
When the modeler is loaded , Press button "Settings".
On the upcoming popup, you can change the number of members that are loaded to the Target Group Member list in the WebUI in the field "Number of Members Displayed".
Most probably, this field is empty for your second user, so the default of 100 is used.
Note that a maximum of 9999 members can be loaded to the list in the UI. For bigger Target Groups, you must export the list to the application server using the "Export to File" button on the Target Group WebUI page.
Hope that helps & Best Regards
Klaus

Skill Group Name is not coming on Cisco CTI Tool Kit real time status

Hi,
I have UCCE 9.0.3 in my environment but when supervisor is monitoring agent state on CTI Toolkit Team Real Time Status we are not able to see Skill Group name.
For your reference I have enclosed screen shot of that.

Hi,
first, read this document: Recommended Tracing Levels for Troubleshooting IPCC Issues. Apply the recommended trace levels to the following services:
CTI OS Server
CTI Server
But first take note of the original values (so you can switch back to normal tracing).
Dump the logs for both the above services: How to Use the Dumplog Utility.
For instance: dumplog ctisvr /hr 1 /of c:\temp\ctisvr.log
Post the logs to here.
G.

Courtesy call Back to a different Skill Group

Am running UCCE 8.5 + CVP 8.5
How does the courtesy call back application gets the value of the skill group it needs to be routed to or the caller has been queued to? Is it possible to make some changes so that when the call back is done the caller should be connected to a different skill group rather than the original one with a higher priority?

Hello,
May i ask why do you want to do that ? the courtesy call back is used so that the call can stay where it is in the queue, the system calculate the Estimated Wait Time (EWT) for this speicific skill group so it can be routed directly to agent, if in case it is routed to another skill group (which i am not sure it can be done) how do you want to go to the same place it enters the queue, it will be as new call ?
If a specific call you need to route to another skill group, i suggest for you not to use the courtesy call back script, just re-route it and raise the priority of the call.
Amer

When I send a Group message from my address book, the entire group gets listed in the "To" line. How do I get each member to receive the message individually without listing all members? Its just messy is all.

When I send a Group message from my address book, the entire group gets listed in the "To" line. How do I get each member to receive the message individually without listing all members? Its just messy is all. Any help is greatly appreciated.

Hey Grupo Castillo,
Thanks for the question. You can actually configure this behavior from Mail preferences:
1. Choose Preferences from the Mail menu.
2. Click Composing.
3. Deselect the checkbox for "When sending to a group, show all member addresses".
When you send an email to the group, only the groups name will be seen.
Mac OS X: Mail - How to Hide Address Book Group Member Names When Sending an Email
http://support.apple.com/kb/TA21082
Thanks,
Matt M.

Issue in Exporting the Sales Price List and Purchase Price List for the Materials from SAP Business ByDesign (SAP Cloud)

Hello Everyone,
I would like to have a discussion on the issues, which I am facing at the time of Exporting the Sales Price List and Purchase Price List for the Materials from
SAP Business ByDesign (SAP Cloud).
(1). Sales Price List :
We have maintained Customer Group Specific Sales Price List for the Materials in the following Location.
Location :         Product and Service Portfolio Work Center > Pricing > Price Lists > Customer Group Specific Price List (Type of Price List)
Target :             We want to export the entire records in some reports or excel sheet.
Records :          Number of Materials in the Customer Group Specific Price List is more than 2,00,000
Issues :
                                     (A). In the SAP Business ByDesign Screen we can filter by number of records but we can export till 50,000 records.
                                             And if we are trying to export records more than that limit, then it throws "HTTP 500 Internal Server Error".
                                     (B). We could not find any SAP standard reports in Product and Service Portfolio and/or Business Analytics Work Center
                                            for getting the entire record set of the Sales Price List, so that we can have the entire set of records together.
Searching For :
                                      (A). Is there any SAP reports or data source available for getting the entire Sales Price List records?
                                      (B). Can we have any other filter conditions for exporting the Sales Price List records in a single shot or module wise?
(2). Purchase Price List :
We have maintained the Purchase Price List for the Materials in the following Location.
Location :           Product Portfolio Work Center > List Prices > Active List Prices (Type of Price List)
Target :               We want to export the entire records in some reports or excel sheet.
Records :            Number of Materials in the Purchase Price List is more than 4,00,000.
Issues :
                                       (A). In the SAP Business ByDesign Screen we can not see more than 10,000 records and the actual number of
                                               records are more than 4,00,000. We could able to download the records till 10,000 but that is not sufficient.
                                               We want to export the entire records in an excel sheet.
                                       (B). We could not find any SAP standard reports in Product Portfolio and/or Business Analytics Work Center for
                                              getting the entire record set of the Purchase Price List, so that we can have the entire set of records together.
Searching For :
                                       (A). Is there any SAP reports or data source available for getting the entire Purchase Price List records?
                                       (B). Can we have any other filter conditions for exporting the Purchase Price List records in a single shot or module wise?
Please go through the attached screen shots for the references and more clarity on the issues.
I am waiting for the valuable responses.
Thanks and regards,
Susanta Dey Sarkar
Bangalore, India
19th March, 2015

Dear Michael,
The number of records :
2 Million (Approximately) is for the Sales Price List Material Price Data
4 Million (Approximately) is for the Purchase Price List Material Price Data.
Regards,
Susanta Dey Sarkar

UCCE 7.2 Missing Skill Groups in Supervisor Work Flow Setup

Hi, one of our customers reported that when they try to configure a Work Flow for their supervisors in Supervisor Desktop, there are Skill Groups missing from the Available Skill Group List.
I've tried to figure out what might cause this, and the only thing I've found that is different between the visible Skill Groups and the missing ones is that in Desktop Administrator => Personnel Configuration => Teams I can see that the missing Skill Groups don't have any Skills listed in Selected Skills under the Skills tab.
I've tried to find out where in ICM I can add the Skills, as the documentation says it's configured there, but I haven't had any luck so far.
Anyone have any helpful tips please?

Hi
From the problem description I understand that you are seeing "available Skill groups" empty while trying to add a new work flow through CSD.
This is a known defect with 5.x version which has not been fixed yet
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCth04959
In 7.x this issue is not seen
Hope this helps
Regards
Anuj

TFS Workitems:Bugs : I want ot select different lists, from the global list, for fields basd upon user group

Hi,
I am customizing the bug workitem workflow.
I want ot select different lists, from the gllobal list, for fields basd upon user group
I am aware that I can use "when" clauses in the allowed/suggested values of the field.
My question is : how do I get the group(s) that the current user is in and how do use this to select different lists?

Hi!
You can not do this through standard way. You must to create the custom work item control:
http://witcustomcontrols.codeplex.com/
And get the user group through IIdentityManagementService.
IIdentityManagementService IdentityService = _workItem.Store.TeamProjectCollection.GetService<IIdentityManagementService>();
TeamFoundationIdentity _curid = null;
_workItem.Store.TeamProjectCollection.GetAuthenticatedIdentity(out _curid);
string _group = "Admin";
var _gr = IdentityService.ReadIdentity(IdentitySearchFactor.AccountName, _group, MembershipQuery.Direct, ReadIdentityOptions.None);
if (_gr.Members.Where(s => s.Identifier == _curid.Descriptor.Identifier).Count() > 0) return true;

Export Skill Group Members list for UCCE 8.5

Similar Messages

Maybe you are looking for