Ext_auth_setup_err when trying to change the password

Hi Gurus,
I have a portal user account called rob.o'[email protected]
I have a custom(jsp) change password page for changing the portal password. All the other users are able to change their password without any problem. When this user tries to change his password, he gets "ext_auth_setup_err" error and it shows "ROB.O" under user name on that page. Can you post a reply if you have some idea on how to fix this.
This is what I have to get the user name
String str_user = request.getParameterValues("p_username")[0];
Thanks
Raj
------------

Richard
For some reason changing the password from Disk Utility > Images > Convert. (be sure you name the image with a different name for the duration of the process otherwise you will get a "Resource Busy" error message). When you choose convert enable the encryption option and re-save the image. When done you can rename it to its older name in the finder.

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