Extended Notifications with Desicion Comments

Hi all,
We have a requirement to have a prompt for user comments when ever user takes a decision in the Extended notifications.
The user will receive a mail to his outlook with the approve and reject links and we want to have some setup to ask the user to enter comments while he either approves or rejects the work item..
Is there any way to do this..
Appreciate your time..
Thanks,
Sethu

I think you can use the following method
DATA:
      COMMENT TYPE TSYS1-DIFF OCCURS 0.
CALL FUNCTION 'CATSXT_SIMPLE_TEXT_EDITOR'
EXPORTING
    im_title             = 'Add Investigation Details'(002)
   IM_DISPLAY_MODE       = ' '
   IM_START_COLUMN       = 30
   IM_START_ROW          = 20
changing
    ch_text               = comment
SWC_SET_TABLE CONTAINER 'Comment' COMMENT.
Thanks
Arghadip

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Extended Notifications with Links while using Citrix to Access Hosted SAP

Hello,
I am working on a system which is hosted remotely where Citrix and Single signon are used to access the SAP instance. I need to be able to send email to their Outlook server with executable links back to the workitems. I had planned to use Extended Notifications to get this done. I am fine with everything except for the Citrix link. I am not sure whether the link in the email will be able to find its way through Citrix to the SAP instance. I also need to know the SSO is going to work - it seems at a minimum they would need to sign on to Citrix. Has anyone out there done this, or at least know whether it would/should/won't work?
Thanks in advance for any help you can offer,
Jeff Gray

As far my knowledge, on Citrix it won't work. As far portal is concerned, it will work.
Regards, IA

Extended Notifications for UWL

Hi gurus,
I am trying to configure extended notifications to work with UWL. Problem is the notifications are not saved or sent by SWN_SELSEN.
Our SAP system is Netweaver 7.0 EhP 1.
I followed instructions found here:
http://help.sap.com/saphelp_nw70ehp1/helpdata/en/ad/d64842d59fb430e10000000a155106/content.htm
However, we already had configured the workflow to use extended notifications with SAPGUI. So when I ran SWN_SELSEN, the old notification still showed up, but not the UWL version. So I deleted the schedule for the old configuration, thinking there might be interference. Again I created a work item and ran SWN_SELSEN, this time no notifications saved or sent. I found that I could run RSWNUWLSEL and the notification is saved, but not sent.
Any idea what the problem might be?
Also I noticed that in the Worflow Book (2nd ed.) it shows to update the General Settings in SWNCONFIG with a url for the UWL. But I don't see that instruction in the SAP Help? Do I still need to do that? If so, is that url a portal quicklink to the UWL iView?
For what it's worth, here is what we are trying to accomplish:
1) the links in the email should take the user to the UWL, not SAPGUI
2) for a user decision, currently the user has to login with their backend system password, which may not be the same as their network password; I'm assuming that if the links now go to the UWL, it will require the user's portal id/password - which is synchronized with their network password, and that is what we want.
So if just putting the UWL url in the general settings will do the job, then why do I need all that stuff in the SAP Help (RSWNUWLSEL, etc.) anyway?
Any enlightenment would be appreciated!
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Margaret

Hi ysr,
It sounds like you are asking two different questions ...
1) does using extended notifications necessarily require use of portal / UWL?
answer: No. In fact out of the box, (in our system which is 7.0 EhP1), extended notifications will generate links that go to webgui (SAPGUI for HTML) or SAPGUI. To make it work for portal is what my question is about.
2) you want to 'send the hyper link in the mails to clients'.
answer: if by clients, you mean users outside your system, you will have to do something other than out-of-the-box. Normally with workflow, execution of the links embedded n the email will require the person to have a logon to the SAP system. Perhaps if you have clients with access to the portal but not the backend, it might work if you configure extended notifications to work with UWL. The client would have to have the UWL role in the portal but obviously without backend access, they would not be executing anything on your SAP system, right? But for displaying information to them that might be useful.
of course another route would be to code completely custom methods to send the email which would include constructed links going wherever you want ... but that would be a lot of work! (and out of the realm of SAP Business Workflow)
Hope that helps!
Margaret

Extended Notifications Configuration

Hi Experts,
We have implemented SRM 7.0 ECS and are in the process of trying to set up extended notifications with out much luck, does anyone have any config tips???
Thanks in Advance

Hi,
Can you explain more detail about "Extended Notification"? Are you talking about /SAPSRM/OFFLINEAPPROVALSEND program?
Regards,
Masa

Issue with Chinese Translations not picked up in Extended Notifications

All Gurus,
We are on ECC 6.0 with the below settings.
SAP_BASIS 700 0015 SAPKB70015 SAP Basis Component
SAP_ABA 700 0015 SAPKA70015 Cross-Application Component
We have been using Extended Notifications for quite some time and it's working fine in EN. We now are working on generating the Outlook mails in Chinese Language. In these, there are some std. SAP texts (as mentioned in "General Settings" in transaction SWNCONFIG) are not getting picked up even though the corresponding Chinese translation exists. Specifically, the EN text
"The following new work items require processing XXXXXXXX" corresponds to Dialog text "SWN_PROLOG_MULTI" maintained for parameter "TEXT_PROLOG_MULTI" in General settings.
When the Outlook mail is generated in Chinese, the corresponding Chinese text is not getting picked up and says "Text Not Found". Similar issue existed for some other Dialog texts maintained for parameters "TEXT_GOTO_WI" and "TEXT_CONTACT_ADMIN" for which SAP suggested new Notes 1661893 and 1661894. For these texts, once Chinese text is maintained in SE63, its getting picked up in the Outlook mail.
Has anybody faced similar issue with Chinese translations in Extend.Notif ? If yes, please let me know how to fix this issue.
Also, anybody knows the message / Dialog text # for the text "Execute Work item.SAP" in the Link that is attached to the Outlook mail ?. Please tell me how to maintain the Chinese text for this EN text.
Timely reply is really appreciated.
Thanks in advance & Regards,
venu

All,
SAP provided the translations in the Notes 1675156 & 1675157 and it resolved both the issues mentioned. Also, the "Execute Work Item.SAP" link is picked up from the Text Elements of the class "CL_SWN_NOTIF_WORKFLOW".
As the issue is resolved, i'm closing this thread.
Thanks
venu

PRD Cutover - Replace RSWUWFML2 with Extended Notif framework SWNADMIN

Hi Folks,
We are using RSWUWFML2 to send out notifications for workitems in Production (PRD) environment.
Now we have implemented Extended Notification framework (SWNADMIN) in Dev and we are happy with what we learnt so decided to discontinue RSWUWFML2 in PROD and replace it with SWNADMIN config and job SWN_SELSEN.
From what I understand when I configure SWNADMIN in PROD and the SWN_SELSEN is run first time, it will send out one notification to every user who has pending work-items in their Inbox eventhough these users may already have received notifications for such items from existing program RSWUWFML2.
How do we do this cutover (discontinue RSWUWFML2 with extended notif framework)? How do I make sure that any work-items that were already accounted for send by RSWUWFML2 will not be considered by SWN_SELSEN?
Can I maintain a cutoff date in one of the extended notification tables?
our SWNADMIN settings - All items - Once a day / New and changed work-items - Once every 30 mins,/ reminders for any pending work-items - individual notification for every workitem (after initial collective notification) until workitem is completed
I will appreciate any help.
Saurabh

Whether this is the best approach or not this is what I did.
In SWNADMIN I deleted the SAP entry ALL (under Selections) (ALL_FULL and ALL_DELTA). I then created my own Selection and then specified the tasks to send notifications for.
Once I had created the custom selection (ZSELECTION) two entries were created (viewable in SWNCONFIG)
1) ZSELECTION_ALL
2) ZSELECTION_DELTA
I removed the schedule for ZSELECTION_ALL and only the schedule for Delta remained. This way only new and changed tasks will be included in the SWN_SELSEN program.
Then you can migrate the tasks at your discretion and remove the entries from RSWUWFML2 batch job on a case by case basis.
Additionally dont forget you should setup the batch job program to delete notifications as well: RSWNNOTIFDEL

Send back to author issue in HCMFP with extended notification functionality

Hi,
We are using HCM Forms and Processes in our project .When the Form is sent back to author by the manager, author receives the email using extended notification functionality where the author clicks on the link provided in the notification email to open the form.Till here everything working fine, but when the author sends the form again for approval with required changes , the approver could not see the latest changes in the form. He still see the old data. Please note standard Task TS04000020: PD Form Is Edited Again by Author is used in the workflow.
We tried the same scenario, where author access the form through UWL, make necessary changes and send the form for approval. In this case,latest changes can be seen by approver without any issue.But, as per business we can not provide UWL and should use extended notification functionality only..
Please help in resolving the issue with extended notification functionality as early as possible.
Thanks,
Pavan.

Hi Viji,
Regarding your question.. here is the business requirement.
1. Author fills the HCM form , hit check and send button, so that workitem goes to approver's UWL.Author do not have portal, but performs this process from SAP GUI itself using the webdynpro link as shown below.
https:// pint01.xxx.net:8043 /sap/bc/webdynpro/sap/asr_pd_process_execute?sap-wd-configId=ZXX_PD_PROCESS_EXECUTE
2. Approver has buttons on the form to approve, reject or send back to author.
3. When author hits the "send back to author" button, the work item (task TS04000020) will be created for the author.
4. The notification email will be sent to author using the program SWN_SELSEN.The email contains a link as shown below to open, edit,check and send it again for approval.
https:// pint01.xxx.net:8043 /sap/bc/webdynpro/sap/asr_process_execute?WI_ID=000000052545
The problem here is, when the author makes changes and send the form for approval, the approver still see the old content only in the form.
Thanks,
Pavan.

Extended Notification not working for Dialog Task with agent assignment

Hi Friends,
I have an issue where I have a user decision step and a sub workflow contains a dialog task with agent assignment.
Extended notification is configured properly and is working properly for user decision step but its not working for the dialog task created as an activity.
Batch jobs are configured to run report SWN_SELSEN.
I was checking SDN and found this discussion handy :
http://help.sap.com/saphelp_nw73ehp1/helpdata/en/4f/3bed495cc018c8e10000000a42189e/content.htm
One thing that wonders me is that notifications show up in SOST 4-5 seconds before the user decision step starts execution.
See screenshot from SOST and WF log.
SOST log :
2 questions here: Why is notification not being sent for Dialog task?
Why is user decision notification being sent that early even before the User decision task starts execution?
Please provide your valuable inputs.
Regards,
Sandip

An activity step with agents is supported by the extended notifications if it is a decision task or not, I have used it many times and it works well just no approval/rejection links if it's not a decision task.
From your screenshot you can see that a mail has been created and is found in SOST, usually this cases are problems with the mail server or connection to it, check the mail settings in the SMTP node in transaction SCOT, also check with mail server team if there is a block to/from the SAP server.

Issue with SWN_SELSEN report in Extended Notification - Re

All,
I am working on ECC 6.0 and am using Extended Notif for Outlook mail generation. It's been working fine except that recently we have noticed that when a user goes to his witem thru' outlook mail and does nothing and comes out, then the witem is in IN PROCESS state. Next time when SWN_SELSEN is run, this is picking up this IN PROCESS witems and generating another Outlook mail.
Is this the std. behavior or any control is there where we can control which witems are to be picked up.
Anybody had this issue and any solutions or ideas will be a great help for me. Thanks in advance..
Regards,
venu

Hello,
How do you have your Extended Notifications set up now - that it just tells a user once that they have a workitem and never again?
What is the status before they access it, READY?
regards
Rick Bakker
Hanabi Technology

SSO and Extended notifications

Hi Friends,
We are using extended notifications to send work item as attachment(SAP GUI shortcut) to outlook and it is working fine. But the shortcut attachments are not working in case the user has an "SSO" enabled for him, it is asking for a logon password . We are using SNC product for SSO. Please let me know if it is possible to have SSO for SAP shortcuts so that the user can open the work item attachment without entering the password
Regards
sapient

Hello Sapient,
If you want to be able to logon directly via the shortcut without entering user/password then you need to use SSO. It seems there is some issue with the user SSO. Do all users have this issue or just some?
I would also check the users SAPGUI release and patch level. Can you compare it to a user who does not have this issue. mAybe apply the latest SAPGUI patch and test again.
Maybe note 1257108 can point you in the right direction.
Regards,
Eddie

Extended Notifications - Workflow Inbox link not working

Hi,
I have configured SWNCONFIG to send Extended Notifications. E-mails are being sent but the link for Workflow Inbox (configured in Subscription Settings - SHOW_INBOX_AS = LINK1) only takes to the enterprise portal home page not the inbox. I have search to have this fixed but with no luck. Does anyone know how to solve this?
Thanks in advance.

I have follow the configuration in this links:
Configuring Notifications (View Cluster) (SAP Library - Embedded Processes (SAP Business Workflow))
Subscription (SAP Library - Embedded Processes (SAP Business Workflow))
It does not refer any specific link to the inbox. Only to activate the service: default_host → sap → bc → workflow → shortcut
And to use SHOW_INBOX_AS = LINK1 and define the portal url in parameter WG_HOST in General Settings. In addition the url while navigating in the portal is always the same (e.g either on the home page or in the workflow inbox), so I guess its the system job to re-direct to the Workflow Inbox, but this does not seem to be happening for some reason.

Extended Notifications: how to change the URL link

Hello,
We are on ECC6. We use Extended Notifications to alert users to the presence of new workitems, but when they click on the link to execute the workitem, they're presented with the login screen.
We have been able to send emails from workflow which contain a link that does not ask for a login so I know which URL to use. The problem is, how can you set the URL in Extended Notifications? How does it decide which URL to use? I've tried changing a few General Settings in SWNCONFIG, none of them made a difference.
Any hints, tips, suggestions would be appreciated.
regards
Rick Bakker
Hanabi Technology

Hi Rick,
I wrote my own notification handler to solved an link issue (wanted to point to a specific iView url). I changed the notification handler via Category and double clicking on the category:
Scenario                        WORKFLOW
Category                        ZCATEGORY
Description                    Adobe Administrator
Requested Reliability          0 Undefined
Collective Message             A Grouping with Othe
Notification Priority          5 Medium
                               Delete After Send
Category Handler               CL_SWN_CATEGORY
Notification Handler           ZCL_SWN_NOTIF_WF
Handler for User               CL_SWN_USER_STD
Have a look at some of the methods:
LOAD_INSTANCE_WA
ADD_LINKS_ACTION
ADD_LINK_ACTION_DISPLAY
ADD_LINK_ACTION_EXECUTE
ADD_LINK_ACTION_DECISION
CREATE_ACTION_ATTACHMENT
CREATE_INBOX_ATTACHMENT
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Extended notifications link

Dear Expert,
I also have a question regarding to the Extended notifications link.
My customer want to use the Extended notifications link with subscription parameter email as HTML, one msg per category and including HTTP link to open SBWP in SAPGUI for windows.
The problem is, that if saplogon is configured with group/server selection instead of an ordinary user specific application server entry, the link to the inbox received in the mail does not work. We get
an error: "Logon to SAP System faild. The system description '1. RPR [ERP Production system]' cannot be found in the system list. Make sure that saplogon.ini exists and choose an existing system description in the system list.
My customer has changed the parameter "logon_id" in trx. SWNADMIN so now the
field "System Description" is correct filled when he accept the error message - but still the link does not end up in the small logon window.
Could you provide some suggestion?
Many thanks,
Perry Song

Hi,
Can you check the general settings in SWNCONFIG.
Please check the below entries for general settings.
http://help.sap.com/saphelp_erp2005vp/helpdata/en/d5/581ee8d56f1247bf34cfcd66d16d81/frameset.htm
Regards
SM Nizamudeen

Extended notifications - SAP screen opens in little format

Hi all,
we're using extended notifications to warn users that they have unprocessed items in their workflow inbox, with a link in the mail to execute the workitem.
Whenever a user clicks on the link, SAP asks for the password, and it opens, but with a very little screen. Is it possible that the screen which opens is in full format ?
thnx in advance !

yeah, Martin, that's been a requirement from a customer, which I have solved by copying the RSWUWFML2 and set that option on the parameter for the function call that creates the shortcut (there are two of them in the coding).
BR Florin
P.S.: Still that window is somewhat opened in background (behind a current window). This <i>cannot</i> be solved.
Message was edited by:
        Florin Wach
P.P.S.: Here's some excerpt from that coding
*** Data field   window_size is defined as follow
DATA: window_size   TYPE CHAR40.
*** and filled with a drop down box using these values:
         REFRESH: vrm_values.
         vrm_value-key = 'N'.
         vrm_value-text = 'Normal window'(901).
         APPEND vrm_value TO vrm_values.
         vrm_value-key = 'M'.
         vrm_value-text = 'Maximized window'(902).
         APPEND vrm_value TO vrm_values.
***Which then is transposed into the following values:
window_size = 'Normal Window'.
window_size = 'Maximized'.
*** Context: FORM create_shortcut_action
*- create the shortcut as table
CALL FUNCTION 'SWN_CREATE_SHORTCUT'
   EXPORTING
     i_transaction                 = '*RSWNWIEX'        "#EC NOTEXT
*    I_REPORT                      =
*    I_SYSTEM_COMMAND              =
     i_parameter                   = l_param
     i_saplogon_id                 = l_logon_id
     i_sysid                       = sy-sysid
*    I_GUIPARM                     =
     i_user                        = p_user
     i_language                    = p_langu
     i_windowsize                  = window_size        "#EC NOTEXT
*    I_TITLE                       =
     i_custom                      = l_scrap
   IMPORTING
     shortcut_table                = pt_attach
*    SHORTCUT_STRING               =
   EXCEPTIONS
*    INCONSISTENT_PARAMETERS       = 1
     OTHERS                        = 1.
IF sy-subrc <> 0.
    REFRESH pt_attach.
    EXIT.
ENDIF.
*** Same thing on form FORM create_shortcut_inbox
Message was edited by:
        Florin Wach
Message was edited by:
        Florin Wach

Extended Notifications for SAP Business Workflow

Hi expert,
i need your help!!
i have configured the "Extended Notifications for SAP Business Workflow" with the tnx SWNADMIN and this was successful. I can write emails, but i can read this only on SAP GUI with the tnx SOST. I don't receive email on my email-address.
can you say me, where is the problem?
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marcel

Hi Marcel
Rope in your Basis Guy!
Basically, your Extended notif part is working fine..... emails reaching SOST is proof. Going out of SAP may need basis config.
What do you see, a yellow triangle or a red light in SOST?
Regards,
Modak

Extended Notifications with Desicion Comments

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