Extended Warranty increase of $1.01 per month?! Ridiculous!!!

I could see a small increase; but $1.01?! Trying to justify this increase by saying the cost of phones is increasing and that you provide free shipping, etc., is ridiculous. I have worked in purchasing and various other departments at companies where I dealt with various defecitve products/merchandise. I know that manufacturers reimburse retailers for any defects. They usually reimburse the full cost to retailers. I also know that manufacturers usually reimburse the retailer at least part of, if not all of, the costs associated with replacing said defective item. I also know that my iPhone 4S does NOT cost the retailer OR the manufacturer anywhere near $700. If it really did cost that much I would never have been able to get one for $49, even with a 2-year contract. (Verizon charges more for phones that retail for less).

Who is your insurance through? Asurion, Apple care? VZW is just the money gate keeper for the insurance plans.
Also an iPhone5 at a $299 subsidized price is less than what VZW to obtain the device from Apple. Sprint pays roughly $600 per device to Apple.

Similar Messages

I dropped my Macbook few months ago...should I get extended warranty still?

Hi all,
My macbook was dropped down on hard floor like 3 months ago, and the lower right corner of the aluminum case kind of bent in a little, but it didn't do any damage to the hard drive or whatsoever. But if you look at it closely, you can definitely tell it's out of shape :'(
My original warranty is about to expire in a month, and I'd want to get extended warranty, but the problem is, will the Apple staff use this against me if something wrong happens? Because if so, there's really no point to buy warranty if knowing that they won't do anything.
Also, after the warranty expires, will they charge me for bringing it in the Apple store for software help?
Any response is greatly appreciated! Thanks!

will the Apple staff use this against me if something wrong happens?
Nobody here would know that. You don't know until if/when you bring it in for any repair.

Hi, I have a Powermac with Mavericks and an iPhone 5S. I just recently switched from Verizon with unlimited downloads to limited of 500mb per month. I just purchased a Powerlink Outdoor Plus which is supposed to increase the network range for over 1 mile

Hi, I have a Powermac with Mavericks and a recently purchased iPhone 5S. I just switched from Verizon with unlimited downloads to limited of 500mb per month, so I purchased a Powerlink Outdoor Plus which is supposed to increase the network range for over 1 mile. I am still getting the same distance range with my iPhone with the Verizon router. I was wondering if I need to make adjustments in the Network Settings. Does anyone know about this particular subject?
Thanks,
Kevin

Okay, I'll admit I don't know much about your configuration. A standard cellular package for a cellphone means you get your signal from a tower somewhere. It won't have anything to do with a router which will be a WiFi connection from a router. If you're talking about that, the Powerlink appears to be a directional antenna. You should get better transmission/reception in the direction it is pointed, but likely worse in other directions than if you were using an omnidirectional antenna. I presume you have it all hooked up correctly so the router is actually using the Powerlink antenna.
By the way, those distance ratings are always exaggerated. Maybe you'd get 1 mile if there was only dry air between you and the antenna and no trees, buildings, etc., and that would probably be just barely getting a signal. You should see improvement but don't go to a coffeeshop 1 mile away in a city and expect to see your router. We have a directional antenna on the roof of our house that looks like a satellite dish and I barely pick up the wireless service node a block away (with apartment buildings in between). Thre may also be a difference between using it to send a signal and receiving a signal. You might even need two, one at each end, to get 1 mile.

Macbook extended warranty?

I didn't get the extended warranty when I got my macbook a couple months back. I was planning on getting it later before it ends. I heard doing this I'd have to let the store I buy the plan from keep my macbook for a little while to check it out to make sure nothings wrong with it and I'm not just getting the extended warranty because I know somethings wrong. it would make sense if they did this yet at the same time it doesn't because as far as I know you have to get it before the intial warranty is up, so if you got it in that time why would you need an extended warranty to take care of it if the original is still active.
does anyone know if this is true?

The only problem with this is that Apple will not
talk to you on the phone about problems with your
MacBook 90 days after purchasing it. You'll have to
pay a $49 per-incident fee, or buy AppleCare.
As another poster pointed out, that fee is waived if it's a hardware problem. Furthermore, even if you pay that several times, at $137 for five years total coverage from VISA, you're still going to be ahead. The best way to get service when you're covered by VISA is simply to take it to an Apple service provider and get them to fix it or send it to Apple.
Another great thing about VISA performance guarantee is that they have a no lemo policy. if the repair costs more than 70% (not entirely sure about the percentage) of the original purchase price they'll give you a new one. Same thing if it needs repair for the same issue more than three times. They're also always on your side and won't argue with you. Fast and great service has been the norm since I started using this service three years ago.

Unable to register lenovo extended warranty service pack

I purchased a new lenovo laptop essential G510 on 16 march 2014 online from flipkart.com.
I also got free extended warranty with this laptop purchase but I am unable to register the warranty pack as per guidelines given in the brochure.none of the link given in the brocure are working nor the toll free number( 180030029929 ) given can be contacted.
On calling lenovo customer care on 1800-3000-5366 for ideapad user they are unable to resolve the issue or moreover unable to understand the issue .
The service pack has a model number (0C07942) and has written on it ideapad U/Y/Z/G :1 yr onsite -3/3/1 and inside it I have a offering number and an authorization number.
i have also mailed all my details to [email protected] with no reply from them for a month now.
can anybody help me please on how to register this service pack because I paid 4000 for this to flipkart and now it seems like waste without the registration

Hi Pal,
you need to use the Java Connector v 2.1.8 and there is no need to register the DLL.
ingo

Best Buy Extended Warranty isn't worth the paper it's written on

My daughter bought me an iPad 3, when it first came out, for Mother's Day. She was talked into buying the Best Buy Warranty instead of the Apple warranty. For the past 3 months I've been having nothing but trouble with my iPad so my daughter said I needed to hurry to Best Buy before the expensive extended warranty runs out.
I went to the Best Buy on 62nd and Broadway (NYC) and, after waiting and hitting the counter a couple of times, was able to speak to a tech. I use the title tech loosely here.
He first said that my problems were a result of the new software update, then it was too many apps, next it was "Hey, after two year the battery is going to be slow". So, essentially, it will lock up, freeze, shut itself off, need to be charged twice as much as it used to and be unresponsive to my finger tough (as well as my stylus). He himself saw the issue as he would have to swipe a number of times to clear the screens - so he ran the "Geek Squad Triage App". According to my app, the ipad is fine.
So now, after an hour of watching him just move screens and open apps, and putting my entire iPad back to factory default, I was told "Oh well, we can't do anything at all unless we see the issue happen in front of us." "You have to recreate the problem and then we will take it and send it away for repairs."
This was NOT what my daughter was told would happen - she was assured that if there were a problem, and they could not fix it there, they would take the iPad and replace it with a refurbished iPad - which APPLE would have done. They need to do some honest advertising - you will have to bring the iPad to us, we'll stare blankly at it for awhile, we'll reset it, we'll open and close apps and then send you home saying good luck.
I am beyond furious and intend to file complaints with the store, the Geek Squad Co., the BBB and, just to be certain that people are not taken advantage of again - as my daughter was - at every location I can find that asks which Warranty to choose, or allows me to review this warranty.
Shame on you Best Buy and Shame on you Geek Squad - you've taken advantage of a young person, not to mention a wounded veteran, to make a couple of dollars more off of her. She is absolutely heartsick that this happened - and I could not be more angry if I tried.
Up until now I've always went to Best Buy for all of my electronics, my TV, my Computer, my Laptops - but after this I cannot justify going there again.
Stay away from any Extended Warranties or Geek Squad members at Best Buy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Dear Ftrainryder,
I’m sure if I had received such a nice gift, like an iPad with Geek Squad Protection (GSP), I would also be angered after being turned away when trying to receive service. Please pass my apologies onto your daughter if she feels that she was misled when purchasing the GSP for your iPad.
The information she was given about the protection plan is correct. This being said, the Geek Squad agent should have sent your iPad out for service if he was experiencing the same issues as you had described. I am so very sorry that you didn’t receive that option.
The agents are supposed to do what they can to replicate the problem our customers are experiencing with their products before sending anything out. It sounds as though he spent a healthy amount of time troubleshooting with you and testing your device. The Geek Squad app is a good tool that both employees and customers can use to test the widespread functions of our mobile devices. The issues that he spoke of can happen; however, they generally aren’t issues you will always experience after owning a device for an extended period of time.
I would like reach out to the store leadership at the Upper West Side (Store 1448) about your recent visit. As such, I’ll be sending you a private message to get some more details from your interaction with the agent. To check your private messages, click on the envelope in the upper right-hand corner while logged into the forums.
Respectfully,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Customer Service - Extended Warranty Sales Process

Hi All,
I want to implement Extended warranty sales process in sap. Here, dealer will send extended warranty form to company. Company wants to capture warranty related information (such as Vehicle number, Chassis Number, Date) in sap and want to sell warranty to dealer.
Monthly once company will give discount to dealer based on performance. How to give discount to dealer monthly?
I want to know the following details:
Material type
Item category
Process flow
How to capture warranty information?
Thanks in advance,
Babu

Thanks for your reply......
I have created new sales document type for extended warranty sales. I am using variant material for capturing dealer's requirement in va01 itself.
Now my client dont want to create invoice for that sales order.
With this Extended warranty sales order reference, they will create manual posting in Finance.
Actually, they don't want to treat this as a revenue. This is a liability when they sell extended warranty to customer and after the extended warranty period is over (after 3 years), if the vehicle doesnt come for ext warranty claim then it will be treated as income.
Is it correct process to leave extended warranty order (sales order-va01) without doing billing ?How can i proceed further?
Thanks in advance,
Babu

Does my extended warranty cover the casing?

Some time ago, I bought a lock for my MacBook Pro. It seemed kind of flaky, but I think it's pretty much the standard lock. You simply inserted one end of the lock into a tiny hole on the right side of the computer's exterior (I don't know if "casing" is the right term or not), turn the key, and it locks.
I only used it a couple times, then didn't take it with me to work for several months. Recently, I decided to take it to work again, but I discovered I couldn't lock it. I thought I had just forgotten how to use it, but it back to the store where I bought the lock, and their repairman looked at it.
He said it appeared that the lock wouldn't work because the hole you insert it into had more or less been ruined; it had been bent or gouged. I showed it to someone else, and they came to the same conclusion.
So I'm confused. How easy is it to bend or warp the exterior of a MacBook Pro? Is this something my extended warranty would cover? If so, how would Apple handle it? Would they be able to repair it, or would they give me a new computer?
I still haven't been able to figure out how the damage could have resulted. Someone suggested that a person might have actually tried to steal my computer and simply yanked on it really hard. However, this isn't likely, because the lock doesn't work - period. If they had gone to all the trouble of yanking on it, they should have easily discovered that the lock simply falls out.
Thanks.

apple's warranty (including applecare) does not cover accidental/deliberate damage
so unless you have a non-apple warranty that gives extended cover there is not much you can do about it (the cost of repair is likely to be steep, but you could ask for a quote)
if you can prove it is the result of an attempted theft then the insurance covering the premises where it happened might apply, but it sounds like you wouldn't be able to prove the cause
i regularly use a lock with the mbp, i don't think the casing would bend with normal use, but if someone didn't realise that the lock was there and tried to walk off with the mac then i wouldn't be surprised if it caused damage

FREE Extended warranty offered by Motorola

Recently my Motorola Droid XT 926 went dead. Verizon (on line customer support) and my local Verizon store both told me the only thing that could be done was to buy a new phone for $499, since my 2 year contract was not yet completed to be eligible for an upgrade. They did not offer any type of "discounted" replacement. Rather than spend the money, I took it to a local cell phone repair center (called CPR) located in St Pete, Florida. The manager there confirmed my suspicion that the battery was in fact dead, just a few months beyond the 12 month warranty offered by Verizon. Upon checking with Motorola, he informed me that in fact Motorola offers an additional 12 month warranty on many of their phones, but the general public is unaware of. When I returned to my Verizon Store and brought this to their attention, I was told that they had no knowledge of such a program and that "Corporate" had not informed them of any such program! Wonder why? Obviously to take advantage of unsuspecting customers and suck them into paying $499 for a replacement phone! I contacted Motorola with the information given me by the manager of Cell Phone Repair and sure enough they do offer it. So rather than have to buy a new phone through Verizon ($499), Motorola agreed to either repair or replace my existing one, with a turn around time of 5-7 days totally FREE! They even offer Free shipping to and from! One would think the sales staff at Verizon (being the largest retailer in the country for cell phones) would be aware of this and offer this information to their customers. I have spent over $37,000 with Verizon during the past 10 years and this is the type of service a loyal customer gets from Verizon! So, thanks to a small local retailer (CPR, St Pete, FL) and Motorola, my problem was resolved professionally and in a quick manner. I rate both of them A+! No thanks to Verizon (their on-line chat support, their phone support, nor the Store personnel)! I give all of them an F! Hats off to CPR & Motorola! Verizon, your coverage may be the best, but your customer support and sales staff are terrible!

The warranty covers for manufacturer's defects beyond the one year given by the device manufacturer. So if the charge port is not working because it is loose or otherwise damaged, that isn't covered because it is not a manufacturing defect. In that case, you would file an insurance claim if you have the insurance other than just the extended warranty.
In any case, I would check local electronics repair places to see if you can get the charging port replaced at a reasonable price. I would look at reviews for these types of repair places, also, and ask around. I have a place locally with a great reputation and super fast service, and they replaced a tablet charging port for around $60 for the parts and labor. If the phone is otherwise in good condition, that would probably be the best option. Then you cancel the extended warranty, because once something is replaced with an after market part, the warranty is void anyway. Hope this helps!

7 dollar charge per month for 1 year and half

I hate to rain on everyones parade, because I know everyone is excited about the new iPhone and the new Droid, however I must. I was wondering why I've been getting charged 7 dollars by best buy for a year and a half or maybe even more. Every month 10th of month for at least a year and a half this charge has been showing up on my checking account. The only reason I can think this is the case is that I bought a new phone from them like 2 years ago and maybe the tech accidently gave me some sort of data plan I never asked for. However, I have not been using that phone for about 3 months now. Is there any way I can get rid of this payment so I don't have to pay 7 dollars a month for the rest of my life on a service I won't use because I have a new phone. Any help is appreciated. Thanks
Solved!
Go to Solution.

I don't so. I usually stay away from service plans and extended warranties, because once I bought a PS3 controller with the 2 year extended warranty and the joystick stopped working but they said that I must have caused this problem so they cannot replace it. I was like so what you're saying is that your extended warranty that is suppose replace broken equipment doesn't really cover anything and they said "it only covers normal wear and tear. Like if a button sticks of the joystick loses its cover". I was like that's fine and I bought it on another controller (stupidly idk why) and the button stick and was ok I should be fine and they will replace it. They said no we cannot replace it because you tampered with it I was like "NO KIDDING IT'S MY CONTROLLER!!!" After that I've avoided service and protection plans and that was like 2 years ago. Could it really still be from something like that? I'm just worried it's a hidden charge I didn't see on the old phones contract or some sort of data fee or something I cannot find. But thank you I will take a look at some receipts and records and see if I can find another protection plan I bought. Thanks

What is the charge per month to add on another smart phone to your existing plan??

Want to add another smart phone to my plan, trying to find out how much extra my bill will be per month. I would appreciate any input.

Hello fedup2003, How exciting that you're considering adding a new line of service with us! I appreciate rcschnoor for being extremenly helpful in answering, as well. With our More Everything plans, adding a new smartphone to your account would result in an additional $40 per month so that phone could benefit from the Unlimited Call and Unlimited Text feature. Although changing your data allowance is optional, you'll want to consider increasing your current data allowance from 250mb to encompass the expected data use for your new smartphone line. Here's a link with the pricing for our More Everything plan data tiers http://vz.to/1ja4rAJ . When ready you can process the Add-a- line option here http://vz.to/1ja4rAJ : I hope this information was helpful in your decision making. Please let us know if you have further questions.
TanishaS1_VZW
Follow us on Twitter @VZWSupport

Can the intervals in reminders be increased? Need a 2 monthly reminder.

Can the intervals in reminders be increased? Need a 2 monthly reminder.

Hi,
Is your Touchsmart still under warranty? Check your warranty status here.
Do you have the HP external recovery media? If not, order it from HP.HP Recovery Disks.
It appears that your HD has failed. A 1 TB non-advanced format HD should be OK but if you are using a Hybrid SSHD then a standard HD would be a performance drop. This HP video will show you the steps in replacing the hard drive.
Recovering the data off your HD may be a problem. If it's critical then you may have to send the HD into a data recovery service which is usually offered by the HD manufacturer.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

BT are overcharging me by £40 per month + other gr...

Hello, everyone.
This is my first post here, and it will be long, and in the form of a mixture of a rant and a complaint, and I want to apologise for that beforehand. I don't want to be *that guy* who comes into a room and instantly kicks off about something, but I'm at my wits' end, and I have never before been treated like this by any service provider.
The reason I'm posting this here is because I literally can't find out how to complain to BT. Their pre-formulated "solutions" avail me not, I've tried calling and using the option of having them call me back, which they never did/do, and it's pointless for me to talk to some guy in a call centre halfway around the world who not only misunderstands the nature of my complaint, but, even if he did, would be powerless to change it.
This is the complaint I sent to BT, which prompted the aforementioned call centre operator to contact me and suggest that I "change my password every day for a month". I live with two other people, and we all have numerous internet devices (laptops, stationary pcs, smart phones) - around 10 in total - and you want me to change the password *every day* for *one month* to see if that might solve the problem?
Anyway, here it is:
To whom it may concern
I have been repeatedly abused and mistreated by BT. The last on a long and painful list of grievances is that when my broadband security password (never changed from the default one, and never shown to anyone outside my dwelling place) was hacked and my connection used to download up to FIVE TIMES my usage limit, you were not only too happy to take the obscene amounts of money you charge for gigabytes in excess of this pernicious download limit, (which, by the way, NO ONE informed me of when I was PETITIONED to switch to BT Broadband, during a call in which the glorified hawker (cursed be his name) managed to PROMISE me MINIMUM download speeds of 12 MB per SECOND (a guarantee I was mindless enough not to ask for in writing)), but you also deigned to wait THREE MONTHS before informing me that my usage had (suddenly, and suspiciously, you would think) gone from around my measly 10 allotted gigabytes per month to FIFTY. Add to this the fact that when I tried to get my landline activated at my humble abode (or so it must strike you as, to pay it such little heed), you never did appear on the date the PRINTED LETTER you had sent me stated, and when I called to inquire as to the reason of your hired guns' truancy, you informed me that regrettably, I had chosen an ILLEGAL COMBINATION in my package (this fact was very well hidden by your Byzantine sign-up procedure, as it showed no outward signs of condemnation of my ILLEGAL COMBINATION, but rather allowed me to COMBINE ILLEGALLY, take my money, arrange an activation date and SEND ME A LETTER CONFIRMING THIS, and then took NO FURTHER ACTION to notify me that my COMBINATION had been ILLEGAL FOR SIX WEEKS while I awaited my overdue landline activation with trepidation), so you were in fact not going to come and activate my landline, and had now CANCELLED my order. Again, WITHOUT TELLING ME. I then had to wait ANOTHER FOUR WEEKS before your hired buffoons ("I'm sorry, sir, but we subcontract the actual activation of the landline to the COMPLETELY UNRELATED company BT OPENREACH, so there is no way we can actually override the system and give you an earlier activation date"), after having cost me SEVERAL THOUSAND POUNDS in lost income (yet again!), finally came in to flick the switch ("That'll be £125, please!").
At this point in time, I believe it would be prudent for you, as a company, to offer me some token of reimbursement as a measure of your no doubt elephantine remorse, regret and contrition by way of... well, what would you suggest?
Now, I know that this is written in a sarcastic and choleric tone (I've tried being civil, patient and polite, but that has gotten me nowhere in a hurry), but surely that does not negate the validity of my complaint
I should also note that I was notified that the problem might be online gaming. I have since stopped doing that altogether, but looking at my broadband usage now, it hasn't solved the problem at all. In fact, it has made no discernible interest whatsoever.
The only explanation I can think of for the increased usage is that someone has hacked into my connection. Why else would I suddenly be downloading five times as much per month?
I guess what I'm asking you people is what I should do to resolve this.
If I cancel my DirectDebit payments, that might get BT's attention, but it also might result in them suspending my internet connection, and I work from home and am completely reliant on a fast and stable internet connection (did I mention it stops working / falls out every 20 minutes?), which is another reason why I would never have signed up for this plan in the first place if I knew I could only use 10 GB per month (which I nevertheless stayed within for the first months).
If I leave BT, I'll probably have to pay for the outstanding months of the 18 month contract I was tricked into signing, and I would have to go without an internet connection until I can get with another ISP.
If I upgrade my plan, I'll be giving these bloodsuckers even more of my money, not less.
As I wrote earlier, I'm at the end of my tether, so any help or advice would be greatly appreciated.
Thank you,
KidC

Hi this is a customer to customer self help forum for BT Residential Customers. As you refer to lost business maybe you should post on the BT Business Forum, the only BT presence here are the Forum Moderators you could try contacting them at this link
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone within 72 hours
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Where's the extended warranty for Porteges?

I bought a Portege A200 but can't find warranty extension to purchase. Surely this can't be right?
Diz

Hello Diz
I assume that you live in UK because, as far as I know, Portege A200 is build just for UK. As far as I know one extended warranty has to be bought separately and registered by Toshiba. Every customer has 6 months time to buy extended warranty or some different services after purchase.
Please contact your local dealer or Toshiba directly. I am pretty sure that they can help you.
Good luck!

Extended warranty for customer equipment

Dear All,
         In CS, how to map the Extended warranty? For eg..I sell a equipment to a customer with 1 year warranty say from 01.01.2008 to 01.01.2009.After this period Customer wants to extend the warranty period for 1 more year.So,How we can capture this extended warranty? As per my understanding we can go and change the warranty end date,but the client requires proper information on extended warranty start and end date.
Regards
Arun

Hi Pete,
        Can u pls tell me in depth about classification for Extended warranty?
       As per my understanding is Creating a Characteristic naming "Extended warranty" and entering the value and assigning to a calss and then to Equipment Right?
Regards
Arun

Extended Warranty increase of $1.01 per month?! Ridiculous!!!

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