Extending the beta! How to compose and post defect reports.

There is no such thing as bug-free software, and LR is no exception to that. Even more, v1.0 releases, even those with long beta programs, can be more brittle than expected. We've already seen a few things that look like real defects which could be addressed in a future release. This is normal and expected, and now a team at Adobe will be dedicated to maintaining the LR release into the future.
This posting is sort of asking the question "how can we help", with a fair bit of opinionated ranting of my own on the subject. Take my comments with a grain of salt, of course, but I'm not sure I say anything that hasn't already been said a million times before.
Firstly, is there a place where bug reports should be posted that Adobe will see? Is there a document that describes how Adobe would prefer such reports to come in, perhaps with suggestions for supplemental material they'd like to see passed along with the defect report? Not only does this provide a place where Adobe can track raw bug reports, it can make perturbed users feel better, since they've been able to do something specific and active.
Full disclosure: I am a software developer by trade, and I maintain shipped releases of code for a living. I know how I like to see problem reports and it drives me *crazy* when a we get a vague report formatted with no punctuation, in all lower-case, containing no specific details. Usually these come with bizarre screen-shots embedded into a Microsoft Word file. Not helpful.
It drives me crazy because I know there is a bug in there somewhere, it just isn't necessarily the bug seen by the end-user or understood at first blush by the developer. I call this the "real bug", and it can be hard to suss out, sometimes.
I assume that the following basics are /probably/ helpful when reporting defects against LR v1.0:
- System details. At least the exact platform version and release. Possibly with a short run-down on CPU speed, amount of RAM. Mac users should probably be sure to clarify what CPU they are running.
- Clear steps to reproduce, if possible. Describe the problem exactly as you see it, being sure to use the language and nomenclature that the application uses. Capitalize app-specific controls exactly as you see them in the app, to make it clear what you are doing.
Try to reduce the problem to the barest set of operations.
- For things like "hangs" and "crashes", I'm guessing that most supported platforms have a way of capturing these details. I cannot and will not speak for Adobe. But! if I was looking at a crash or hang, I'd want any and all crash logs (OS X) or Dr. Watson (Win32) that were related to the former and the sample output (OS X) or Process Explorer dump (Win32) for the latter.
Details on how and where to post defect reports would be nice. Sounds like a FAQ item, at the least!
Finally, here are some things that drive me crazier and I feel are *not* helpful:
- Defect reports that intersperse observed behaviour with guesses about what the problem really is. No one knows better the potential places where symptoms could stem from except those people maintaining that codebase. I'm a smart guy and code for a living. I would never presume to know the precise inner-workings of Lightroom without access to the source and probably a run at it in a development environment.
- Arguing for how terrible or disastrous a particular "bug" is, and how it needs to be addressed as critical for immediate correction. Everyone, including me, finds their own bugs most critical. The problem is that software maintenance requires putting everything into perspective, evaluating each defect on its own merit, as well as how risky a fix for the defect might be. This last part cannot be minimized. Changing code incurs risk. The idea is to carefully shepherd a new release into each new version while maintaining integrity and stability. No matter how bad a bug is, introducing a fix that simply

I agree with how you think bugs should be reported. For now, I'd suggest posting them here, in detail. Some of us can relay them to the appropriate places, at least until we hear from Adobe personnel about an official location or method for the average end user.
Lee Jay

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