Extensibility.dll issue

Dear all,
we upgraded our crm from 4.0 to 7.0.  We went for the GWI using the GWI-Addin. This requires a dynamic library called extensibility.dll
As we have a standrard WinXP, Office 2003 and .Net FW 2.0 installed, this dll is not available.
did anyone face the same issue?
Thanks and regards,
Jodi

Hi
The extensibility dll is prerequisite for Client GWI.
Why extensibility is not a part of package for client GWI is because it is not redistributable dll from microsoft, however end user can download it from micrsoft site.
Easiest way to get extensibiliyt dll is to implemnet miscrosoft note KB908002 . (http://support.microsoft.com/kb/KB908002)
Best Regards
Ashish Rawat

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    Faulting application name: gui.exe, version: 10.10.0.2307, time stamp: 0x547db992
    Faulting module name: MSONSEXT.DLL, version: 11.0.6715.60, time stamp: 0x43306199
    Exception code: 0xc0000005
    Fault offset: 0x00053555
    Faulting process id: 0x1370
    Faulting application start time: 0x01d03f88830863db
    Faulting application path: C:\Program Files\Bullzip\PDF Printer\gui.exe
    Faulting module path: C:\PROGRA~2\COMMON~1\MICROS~1\WEBFOL~1\MSONSEXT.DLL
    Report Id: c3accbec-ab7b-11e4-8271-f8bc1260d03b
    Faulting package full name:
    Faulting package-relative application ID:
    Kindly advise how can I resolve this issue.
    it seems be similar to this thread
    https://social.technet.microsoft.com/Forums/en-US/45cec8c9-b2dc-4ade-8f19-5a9bb72b6527/microsoft-word-crashing?forum=word
    Thank you.

    Hi Josh,
    "I reinstalled bullzip to the latest version before it crashed."
    Do you mean you have tried to reinstall the bullzip to resolve the issue or it crashed after we performed a reinstallation.There is a possibility the installation of the software has corrupted .
    "Recently, one of my user encounter PDF and Chrome crashes whenever she attempts to save or to open a pdf document."
    Will the issue only occur when we try to open an  PDF file from the Chrome online or  even occur when we open a local pdf file  ? This will help us to troubleshoot whether it is caused by the browser.
    If it only occurred online ,please try to use another browser to have a check .If that is the issue ,you may need to look for help from the Chrome browser forum for help.
    If it occurred with the local files .How many PDF browser do we have ?
    We can check the present pdf file association and try to recreate the file association to have a check.
    Control Panel\All Control Panel Items\Default Programs\ Associate a file type or protocol with a program.
    Apart from this ,we should check the registry at the same time.
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts
    Best regards

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