External Phone Number Mask issue in CUCM 8.6

I'm having an issue with External Phone Number Masks in CUCM 8.6
Until recently our DID ranges were all in the 301-713-nnnn range. Using the EPNM worked successfully providing CallerID. We have now added some DIDs with the prefix 301-427.
I have set the Route List Detail Configuration to:
Use Calling Party's External Phone Number Mask* Off
Calling Party Transform Mask 3014279999
However, when I run debug isdn q931 on the gateway the Calling Party Number = '3017139999'.
It appears that the mask 3014279999 is being changed to 3017139999 by Call Manager, but I do not know where this is happening.
I do not have any translation or transformations set.

Here is my understanding of the Caller ID. You can set or change the ID in 4 places:
1. The DN - set the External Phone Number Mask on the DN on the phone device e.g. if the DN is 1234 and the EPNM is 301713XXXX , the caller ID becomes 3017131234
2. The Route Pattern - you can check the box to use the EPNM set in 1 or leave unchecked and set a mask here in the same way as 1.   A mask set here will overwrite the mask in 1. In my case I want to use the EPNM and I have the option unchecked and no transformation
3. The Route List (Route List Detail) - you can set Use Calling Party's EPNM to ON or OFF or Default. ON means use the DNs EPNM. If set to OFF you can set a mask here and this will overwrite the mask in 1. and 2.   I my case I have this set ON to use the DNs EPNM
4. On the Gateway - on the endpoints you can set Caller ID DN in Call Routing Outbound Calls. This setting overwrites the masks from 1., 2. and 3.   You need to reset the gateway (not just the endpoints) for changes to take effect.   In my case this is blank. It did have a value of 301713XXXX. When I removed this I failed to reset the gateway to the setting was still active causing my issue

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Having an issue with CLID at RP level. Lets say I have two phones. One phone is configured with an External phone number mask of 1112223333 and the other one does not have an external number mask set. When a call is placed to the PSTN, Phone one needs to display its external phone number mask. Phone two since nothing has been added under external phone mask needs to be 1112224444.
I configured the RP to "Use External Phone Number mask" and set the Calling Party Transform mask to 1112224444. I figured that if an external phone number mask was specified under the DN that it will route it to the PSTN and if nothing specified under the DN it will default to 1112224444 according to the setting in the RP.
When I configured this, no matter what I do the calling party transform mask takes priority and the external phone number mask is never used. Is there a way around this? I tried it at the RL level and it does the same thing.
Does anyone have any other ideas other than adding an external phone number mask for every phone.

Thats what I thought. Why can't they add that as a feature in the next release of CM? It seems like it could be simple to do. Check for External Phone number mask, if nothing is specified, then check for calling party transform mask. If true set Calling Party transform Mask as CLID and route to RL or something like that..
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We have several phones with NonDID number on them. Our route pattern is setup to use an external phone number mask of the sites main number (1112223333). However on two of the phones, we would like to have a different number displayed (1112224444). We have tried to do this by entering this number (1112224444) into the extranal phone number mask of the DN on the 2 phone. This did not work, the main number (1112223333) is still being displayed (caller ID).
We know that we can just remove the external phone number mask from the route pattern and then enter one (external phone number mask) into every dn. But, is there an easlier way to accomplsish this (there are currently 50 phones at this site)?

Unless the checkbox for use the external calling party number is checked in the RP it's useless to set it on the phone.
You're sending the main number because most likely the checkbox is unchecked and as you mentioned you have hardcoded that mask.
Other than copying the RP, creating new partition and modifying CSS from those 2 phones, I would just check the checkbox on the RP and use BAT to change the external calling party mask on the DNs.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk

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I have deleted the # that is currently in the External Phone Number Mask, and left it blank, but the Coporate# now shows when he dials out.
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There will always be some number/name displayed. If you do not put in a number in the outside mask, the number/name associated with the smart trunk will be displayed.
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Thank you I have already figure it out: I agree I did not provide enough info. For external DID redirected to specific extension you use Translation Patterns - right?
But then (its up to the provider) you use last 3 digits of your available from list DID you purchase from that provider - right? Then you specify extension number in the CALLED PARTY TRANSFORM MASK -
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Hi,
I actually have 2 related issues that I hope you might be able to help me with.
I have a form linked to an interactive report, so when I click a record, the form is populated with the record's data. I just started using the new text field masked input plugin to handle phone number formatting, etc., which Patrick recommended.
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2) Create a hidden Database Column like: 'P1_PHONE' It will initially hold the value of the record's phone column.
3) create a javascript function in the page's before header section, between the space tags, to strip out all non-numeric values and update the hidden field:
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var mystring = $x(src).value;
mystring = mystring.replace(/\D/g,'');
$x(tar).value = mystring;
4) Place the function call in the from in the HTML Form Elements Attributes of P1_PHONE_MASKED: onBlur="javascript:remmask('P1_PHONE_MASKED','P1_PHONE');"
Now, anytime you change the value in P1_PHONE_MASKED, P1_PHONE gets updated with just the number values from P1_PHONE_MASKED.
You can also add validation to the function to ensure that the length of the phone number is either 7, no area code, or 10, including area code. Normally, the mask should handle validation, but as you can see, to make this work, I had to make the mask more flexible, to allow for alpha numeric values in the first 3 positions and to allow for either 7 or 10 characters. Unfortunately, that means a user could enter something like XXX12 and the mask won't reject it.
Partial solution to displaying ( ) 999-9999 in the masked input field P1_PHONE_MASKED when initially selecting a record for display.
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2) Insert a query similar to the one below into "Source Value or Expression"
SELECT
CASE
WHEN length(METAREPO.CONTACTS.CONTACT_PHONE) = 10
THEN
METAREPO.CONTACTS.CONTACT_PHONE
WHEN length(METAREPO.CONTACTS.CONTACT_PHONE) = 7
THEN
'___'||METAREPO.CONTACTS_2011.CONTACT_PHONE
END
FROM METAREPO.CONTACTS
WHERE METAREPO.CONTACTS.CONTACT_ID = :P1_CONTACT_ID
This will display 7 digit phone nubers as follows: (___) 999-9999 in the masked field: P1_PHONE_MASKED.
I wanted to use spaces between the () to make it perfect, but I'm unable to get this to work. I've tried things like:
' '||METAREPO.CONTACTS_2011.CONTACT_PHONE
LPAD(METAREPO.CONTACTS_2011.CONTACT_PHONE,3,' ')
Both of which work in PL/SQL Developer, but not in Apex. I believe this is because HTML collapses spaces by default.
I would like very much to resolve this last issue. Any suggestions?
Regards,
Gary

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