Extract a Music on Hold File

I have taken over a position in a company that has a Cisco Call Manager.
I know basic administration, but am not familiar with the rest of the system.
We have Call Manager 6.0.1.2000-3
The company has a need to change the Music on Hold and the Marketing Dept. has asked for an electronic copy of the file so they can work with an outside company to produce a new recording.
Via a web browser in Cisco Unified CM Administratior I went to "Media Resources" > "Music On Hold Audio Source"
I see information listing it as stream Number 2, but It I have no idea how to say extract it as a wav file.
Is there a place I can go and see the file to copy to my local PC.

You'll have to do this from the command line. The following post contains a document outlining the steps to download the file.
https://supportforums.cisco.com/message/1211185#1211185
Hope this helps.
Brandon

Similar Messages

Music on Hold: Best Practice and site assignment

Hi guys,
I have a client with multiple sites, a large number of remote workers (on and off domain) and Lync Phone Edition devices.
We want to deploy a custom music on hold file. What's the best way of doing this? I'm thinking
Placing the file on a share on one of the Lync servers. However this would mean (I assume) that clients will always try to contact the UNC path every time a call is placed on hold, which would result in site B connecting to site A for it's MoH file. This
is very inefficient and adds delay onto placing a call on hold. If accessing the file from a central share is best practice, how could I do this per site? Site policies I've tried haven't worked very well. For example, if a file is on
\\serverB\MoH\file.wma for a site called "London Site" what commands do I need to run to create a policy that will force clients located at a site to use that UNC path? Also, how do client know what site
they are in?
Alternatively, I was thinking of pushing out the WMA file to local devices via a Group Policy, and then setting Lync globally to point to %systemdrive%\MoH\file.wma. Again, how do I go about doing this? Also, what would happen to LPE devices that wouldn't
have the file (as they wouldn't get the GPO)?
Any help with this would be appreciated. Particularly around how users are assigned to sites, and the syntax used to create a site policy for the first option. Any best practice guidance would be great!
Thanks - Steve

Hi StevehootMITS,
If Lync Phone Edition or other device that doesn’t provide endpoint MOH, you can use PSTN Gateways to provide music on hold. For more information about Music On Hold, you can check
http://windowspbx.blogspot.in/2011/07/questions-about-microsoft-lync-server.html
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or
suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Best regards,
Eric

UC320 Music-on-Hold ... details... ?

1) What's the real media format the UC320 expects for internal MOH files? Knowing means we can prep the file beforehand or give info to services that provide professional recordings to customers, and minimizes conversion loss or distortion. ... if it's uLaw, wav, 8 bit mono, etc... it makes it clearer for the producer.
2) Also, is there a way to extend the internal MOH playing time beyond 1 minute?   We have a new customer (dental practice) that often has 3-5 minute hold times and uses a service with their old system that loops at 3 minutes giving dental facts and special offers. They tell us 1 minute is not enough.
We havent used external input, which I assume would be "whatever's playing" ... but the customer wants to keep this clean and no added parts or iPods sourcing the MOH file.
Thoughts?
Chet Prokop, PE, PhD
Cisco Select Partner
IT and Telecom Services - SMB
Houston, TX

Hi,
• The internal music on hold file is limited to 60 seconds.
• Each AA prompt file is limited to 120 seconds.
• The supported audio file formats are MP3, WAV, WMA, AAC, and AIF.

Polycom CX600 Lync Client Music On Hold

So with the lasted update from Microsoft the Polycom CX600 now has an embedded music on hold file. Is there anyway to disable this? I do not want the phone to play the music on hold, I want my Audiocodes Mediant 1000 to play the prerecordedtones.dat
file.
If I am using a Polycom CX700 it works great or if I use my Lync client it also works since I have set the client policy to FALSE for EnableClientMusicOnHold.
So is there a way to stop the polycom cx600 from playing the audio file?
Thanks

Hi,
Please also check the latest firmware Polycom CX600, if not update to the latest firmware, update it from Microsoft Website and test again:
http://technet.microsoft.com/en-us/lync/dn146015
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Music on Hold and Call Transfer

Got a weird issue that popped up recently. When a user places a call on hold and then transfers the call to another Lync user, the caller will hear the ring back transfer tone but also hear the music on hold playing in the background. This just started recently
after a reboot of the front end. Anyone have any ideas on what can be causing this. Below is some information that can be helpful. Thanks.
-Trunk is configured with no refer support since our SIP provider's gateway does not support it.
-Music on hold is set globally for all users with a user policy. The music on hold file is the default Lync .wav file.
-This happens with calls coming in from the PSTN, internal Lync calls that are transferred to other Lync users, and calls that come into an RGS and are transferred.

Hi,
Please update to the latest version for Lync server 2013 and Lync client 2013 on Microsoft Website and then try again:
http://technet.microsoft.com/en-us/lync/dn146015
Please also try to disable Music on hold, then able Music on hold again and test again.
If the issue persists, you can use the Lync server logging tool to test the process of call transfer.
If Lync server 2013 not have Lync server logging tool, you can download Logging debugging tool in link below for troubleshooting.
http://www.microsoft.com/en-in/download/details.aspx?id=35453
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

UC320W - Music On Hold Time Limit

I have heard in a few places that there is a 60 second limit on the MOH you can upload. Is there any truth to this?
Thank you

Hi,
• The internal music on hold file is limited to 60 seconds.
• Each AA prompt file is limited to 120 seconds.
• The supported audio file formats are MP3, WAV, WMA, AAC, and AIF.

How do I extract my music files from a evternal hard drive and put them on my itunes?

how do I extract my music files from a evternal hard drive and put them on my itunes?

If you used the Finder to move the files, iMovie will have lost track of them. iMovie holds the locations of the Event files, and Project files contain references to those locations. If you move the files, iMovie has no way of knowing where they are.
If you can, first move all the files back to their original locations. Plug in the external drive. Open iMovie and move the files in iMovie's interface (help explains how, but basically, just drag and drop in the event pane).
Then you can connect the drive to the new computer, and iMovie will see them.

Is there in easy way for end-users to regularly update the music-on-hold audio file (.wav) - without having to learn or install CCA?

I want to give client the ability to change the MOH file themselves - they want to create a new announcement audio each week. They're not going to be comfortable using CCA. I was hoping to let them use FTP (from a PC Desktop) to replace the MOH file in Flash with updated .au file. Is this possible?
If not, what's the Easiest end-user method to have them place the new MOH file into the UC560?
Thanks in advance!
Sam

Hello Sam,
There is an audio port on the front of the UC560. What my clients have done is develop their MOH announcements with associated background music and upload it to an iPod or MP3 player. We plug the audio cable from the iPod into the MoH port and configure the MoH port via CCA 3.2(3). Select the Configuration - Telephony - Voice Features-Music on Hold and select to enable the external MoH port.
As your client wants to add or change the announcements, they just need to play the track and loop it.
Hope this helps.
Bert

Music On Hold Audio Source File Restrictions

What is the length and codec restriction for Music on Hold audio source file?
thanks,
Punam

Hi Punam,
I don't believe there are any size restrictions;
Here is how to change the MOH for CallManager;
Music On Hold Audio Sources
An MOH audio translator service converts administrator-supplied audio sources to the proper format for the music on hold server to use. The audio translator uses two parameters, an input directory and an output directory. You can configure the input directory, which defaults to C:\Program Files\Cisco\MOH\DropMOHAudioSourceFilesHere, on a per-service basis. The output directory, a clusterwide parameter, contains a Universal Naming Convention (UNC) name to a shared directory on the default MOH TFTP directory. For whatever directory is specified, append \MOH.
When the administrator drops an audio source file into the input directory, the MOH Audio Translator processes the file and then moves it into the output directory along with any files that are generated. Cisco CallManager supports most audio source file formats as input sources, including wav and mp3 files. After the input audio source is converted, an audio source file exists for each codec type that the music on hold server supports. Supply the highest quality source that is available.
For each music on hold audio server, you may define up to 50 audio sources. A Cisco CallManager Administration window supports addition, update, and deletion of each audio source. The music on hold server also supports one fixed input source. The system supports the following codecs: G.711 a-law/mu-law, G.729a, and wideband.
Note: Because the G.729a codec is designed for human speech, using it with music on hold for music may not provide acceptable audio quality.
From this good MOH doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3a9f.html#wp1027441
Be careful with this issue;
CallManager Failure to Load Large MOH Audio Source Files
From this doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00805fef96.shtml
Hope this helps!
Rob

How to extract my music file from my ipod???

I have had this Ipod for about 3 years and I am ready to buy a new one. But I have all my music in this Ipod. Does someone know how to extract this music so that I can feed my new Ipod?

You can't directly transfer music from iPod-to-iPod.
You can transfer your current iPod's music to your computer, then transfer that to your iPod.
There are a few different methods of transferring music from your iPod to your computer (on a Windows).
Method 1 - Manually transfer your iPod songs to iTunes using MacMuse's post. See it here -> iPod songs to computer (MacMuse post)
Method 2 - Add your iPod's folder into the iTunes library (via iTunes). Read this post here -> Using iTunes settings to transfer iPod songs to iTunes
Method 3 - Use a third-party program to get the transferring done. For a Windows computer, CopyPod should work good. Also, you can try out YamiPod
After this, you can connect your new iPod, and transfer the songs from the iTunes library to your new iPod.
I hope that info helps you.
-Kylene
If any post helps or solves your problem, please click the "Solved" or "Helpful" buttons on top of that post. Thank you for helping the boards!

I've moved an internal hard drive with all my music and library files to a new computer --- how can I get itunes to import the whole library while keeping my metadata?

I've always kept all my music on its own dedicated internal hard drive. Now I've got a new PC, finally made the switch to Windows 7 from XP, and I've moved my internal hard drive over to the new machine.
I installed iTunes, but I'm having a heck of a time getting it to import the music and library files, keeping all my playlists and metadata. Why is this so hard?

If your New to You Used Mac is froom mid 2012 and originally came with Lion installed on it you will need to Reinstall that version using the Online Internet Recovery system and then at first boot of the new install use the Setup Assistant system to copy over all the data from your wifes old hard drive.
To access the Online system at startup hold down the Command + Option/alt + r keys and keep them held down until you see a globe on the screen. From the resulting screen that cames up, Mac OS X Utilities, select Disk Utility and then the top most entry for the hard drive, left hand panel, drive model number and size, and then the Partition tab. Repartition the drive as One Partition, You Must do that to get ride of the Mavericks Recovery HD partition which is hidden. Name the partition Macintosh HD with a format of Mac OS Extended (Journaled).
Once that is done exit disk utility and select Reinstall Mac OS X.

I have an iPod Classic 5th Gen. After 1 month I've lost all my music and playlist files. The only files left are music I have purchased from iTunes. How do I restore my music library to my iPod?

I have an iPod Classic 5th Generation. I have not used it for about one month. When I turned it on, I had lost all my music and playlist files. The only thing left on the iPod was the music and audio books I have purchased from iTunes store. I tried to delete everything on the ipod by sliding the hold button and then pressing the center button and the menu and I saw the apple logo on the screen but the iPod wouldn't reboot. Any suggestions as to how I can delete everything on the iPod and then plug it into my computer to restore my music library? I am using a Windows 7 operating system.

Does both your Windows and Macbook iTunes have the same library of songs?
if it does then, much easier to proceed, else try to load the Macbook with the same library as Windows.
Note that only one of the Macbook USB port is good for iPod Classic, the other is too slow and may cause timeout, and I would suggest disconnect all other USB devices, while you Restore or Sync the iPod Classic.
Connect the iPod to the Mac, (if iTunes launch, please close it back.)
Use Disk Utility -> select the iPod Device->First Aid->Repair (use option FAT32)
After the Repair complete, eject the iPod.
Connect back to the Mac
When iTunes launch, Restore the iPod when Prompted, (use FAT32)
Sync your library.
Good Luck!

How to I extract my music from an iPod and add it to the library if it's not linked to the original ID anymore?

I have an ipod previously linked someone else's account. We used to share the library and they used to update my iPod for me. Now I have my own ID and laptop with iTunes. How to I extract my music from the iPod and add it to the library ? At present, I cannot do it because I am not authorised on the account the music was orginally purchased on - but I have my iPod still.
Is there anyway for me to extract the music files from my iPod and download them into my new iTunes library and using my own Apple ID?
Help! I paid for most of this stuff but they left with their computer and now I can't even update my iPod!
Thanks

Unless you want to learn more than most of us want to know about being a good geek, you'll need a third-party software utility to do that. CopyTrans worked well for me when I moved songs from an old iPod to a new computer for a friend.
So 1.) set up your (PC?) computer with iTunes, 2.) get something like CopyTrans which imports the stuff from your iPod to iTunes on your computer, 3.) make sure all the files from your iPod got copied, and then 4.) set iTunes to be the Mother Ship, which will then write all your old and future stuff to your iPod.
Make sure you've 5.) tested a backup strategy for your iTunes library going forward, because Apple would prefer you'd buy everything again from them. iTunes no longer has a good, native backup utility.

Music on Hold working correctly on incoming line on hold, but not working on another, hearing Tone on Hold instead

Hello, we are experiencing an issue where we have a local main number and a toll-free number both coming into the Cisco switch as PSTN incoming and routed to the same voice translation rule line. Two weeks ago we updated the Music on Hold (MOH) file in flash, first disabling the previous file. The new file appears exactly the same as the previous file, and we successfully set it through the CUCME portal. The new MOH file is playing correctly when a incoming user is put on hold when dialed in through the local main number. However, when a user has dialed in through our toll free number they are instead hearing a Tone on Hold beeping tone (I googled that multiple times to realize what it was we are hearing). Anyone have any ideas as to why or how it could be working on one incoming line but not the other and how to resolve?

Not sure how the Express works but on the CuCM you need to go into the administration pages and change the MoH file number there. I had this issue a few years back and changed the information there. I also made sure the router was setup correctly with the incoming lines. Make sure that the 800 number is not coming in on (1) T1 and the local numbers on a different T1, if you are using T's. If not make sure you WIC card is set correct for hold music.

Default Music on Hold on 64 bit Lync 15.0.4551.1005

Hi all,
I've noticed something strange on one of my deployments when it comes to music on hold, both on the Lync desktop client (15.0.4551.1005 64bit) and the Polycom CX600 hardphone.
I set the global csclientpolicy to enableclientmusiconhold 1 and left the musiconholdaudiofile as "", which is the recommended course of action when using the CX600s to enable music on hold. The CX600 works perfectly, but the Lync client does not.
The Lync client shows the correct file in the ringtones and sounds menu, and the file exists, but music on hold will not play when a caller is placed on hold. Callers hear the initial hold ding, and then silence.
It appears that the Lync client will ignore the enableclientmusiconhold when it is being assigned by the global csclientpolicy. Creating a new csclientpolicy with enableclientmusiconhold 1 and musiconholdaudiofile "" will allow music on hold to
function correctly on both the Lync client and the CX600.
Does anyone else have the 64bit client installed who can verify this is the case and I'm not imagining things? And if so, should I log it with Microsoft as a potential bug?
Cheers,
Leigh.

Please run the command Get-CsClientPolicy to check the parameter EnableClientMusicOnHold is set to true.
Lisa Zheng
TechNet Community Support

Extract a Music on Hold File

Similar Messages

Maybe you are looking for