Extremely unhappy with pre install service

I moved house in August and decided to go for the fibre upgrade as it was available in the new property. I was given an install date almost 6 weeks after order which was quite a bit longer than I wanted but it was the first available so I agreed. ON the install date the engineer didn't turn up, I called BT and they couldn't give me a reason for this and when I told them I was unhappy with the service I was offered £10 credit and a priority install date which was to be rearranged the next day. Imagine my surprise when I received a text message with an expedited date 3 weeks away! I called and waited in line again to get my install date brought forward, I thought this was a reasonable request considering I had already waited 6 weeks. The call centre guy advised me that I had to cancel the order which would allow him to open a new one and move the date forward, this would take 24 hours. I foolishly agreed and received an email the next day with my new install date....... only 5 days later than the one I had just cancelled. I am so unhappy with the level of service I have received I want to cancel the whole lot and go with another provider. Does anyone know how I can speak to someone who can give me some information and get this resolved?

Hi
I am sorry to see you are having problems with your BT Service
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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Took delivery of imac yesterday with pre-installed Pages, Numbers and Keynote. App store says they need updating but won't let me because I've never owned the major version of the software. I have paid like anyone else, so why can't I update?

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Complaint: unhappy with level of service.

As with what is apparently a rather large number of people, I am extremely dissatisfied with the service I have been receiving from BT.
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I am in the middle of penning a little letter to the various higher powers, which will include that nice Mrs Robinson off that Watchdog show, and several national papers, unless someone can do something to rectify this situation swiftly.

Thanks for the speedy reply. I know that the forum mods are the only employees that read it, I just needed to vent my frustrations to people that would actually listen, because no-one else at BT is actually going to do it.
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I used Live Chat earlier this afternoon with some questions I had about my serial number and had a very good experience. Then, when I later came across some technical issues with installing one program in my Suite, using Live Chat - which I much prefer - was not an option. So I called the Technical Support line. Pushed all the right buttons and was thrown into muzak hell for THIRTY minutes after which I hung up. There are no messages telling you to continue waiting for a technician, there are no messages telling you what your remaining wait times. Even offering a call-back would be great. So, assuming I was lost in space somewhere, I hung up and called back, where I waited in Muzak hell again for another 25 minutes until finally someone answered. He was, of course, very difficult to understand, didn't understand anything I was saying...and then he wasn't able to offer me ANY SUPPORT. He told me to come to the forums!!! Are you kidding me?! I have to go to a discussion thread to find out if anyone has any suggestions for what my problem might be?! THIS IS RIDICULOUS. I don't even know if this is the right place to complain but there doesn't seem to be any other place to express my disgust with your customer service. Everything on this site is for a specific product or Adobe.com. YOU NEED TO RETHINK YOUR CUSTOMER SERVICE PRACTICES, ADOBE. You have one extremely disgruntled customer, who still doesn't have Adobe Acrobat Professional on her computer.

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My recently purchase iMac came with pre-installed operating software but no backup disks. What happens if I find it necessary to re-install?

Having ditched Windows after years of frustration I recently bought an iMac with Lion pre-installed. While not necessary at this tme there were no installation disks sent with the purchase. What happens should I find it necessary to reinstall the operating system?

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If you replace your HDD or erase the recovery partion, it will download and install lion from Apple' servers.
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N5548P with NX-OS 5.0(3)N2(1) wont work with 2248TP and 2232PP with pre-installed Fabric Extender OS

Hi,
We recently bought 2 N5K and 4 N2K Fabric extenders, now we are having problem installing the fabric extenders as the FEX just wont go up.
switch(config-fex)# sh fex 100 detail
FEX: 100 Description: ADM/128-SVF-NS302   state: Offline
FEX version: 4.2(1)N1(1) [Switch version: 5.0(3)N2(1)]
FEX Interim version: 4.2(1)N1(0.002)
Switch Interim version: 5.0(3)N2(1)
Module Sw Gen: 21 [Switch Sw Gen: 21]
post level: complete
pinning-mode: static    Max-links: 1
Fabric port for control traffic:
Fabric interface state:
    Po3 - Interface Down. State: Configured
    Eth1/7 - Interface Down. State: Configured
    Eth1/8 - Interface Down. State: Configured
    Eth1/9 - Interface Down. State: Configured
    Eth1/10 - Interface Down. State: Configured
Fex Port        State Fabric Port
Logs:
11/22/2011 07:49:23.536463: Offlining Module
11/22/2011 07:49:23.564858: Deleting route to FEX
11/22/2011 07:49:23.572372: Module disconnected
11/22/2011 07:49:23.573795: Offlining Module
11/22/2011 07:50:34.741573: Module register received
11/22/2011 07:50:34.742363: Image Version Mismatch
11/22/2011 07:50:34.742496: Registration response sent
11/22/2011 07:50:34.742741: Requesting satellite to download image
11/22/2011 07:52:55.922414: Image preload failed.
11/22/2011 07:52:57.91269: Deleting route to FEX
11/22/2011 07:52:57.106904: Module disconnected
11/22/2011 07:52:57.108092: Module Offline
11/22/2011 07:52:57.110203: Deleting route to FEX
11/22/2011 07:52:57.115149: Module disconnected
11/22/2011 07:52:57.116546: Offlining Module
11/22/2011 07:52:57.150559: Deleting route to FEX
11/22/2011 07:52:57.155607: Module disconnected
11/22/2011 07:52:57.156970: Offlining Module
11/22/2011 07:52:57.189131: Deleting route to FEX
11/22/2011 07:52:57.193969: Module disconnected
11/22/2011 07:52:57.195342: Offlining Module
11/22/2011 07:52:57.234153: Deleting route to FEX
11/22/2011 07:52:57.239023: Module disconnected
11/22/2011 07:52:57.240432: Offlining Module
11/22/2011 07:54:40.815191: Module register received
ADM_128-SVF-NS102(config-fex)# sh fex 101 detail
FEX: 101 Description: ADM/128-SVF-NS304   state: Offline
FEX version: 4.2(1)N1(1) [Switch version: 5.0(3)N2(1)]
FEX Interim version: 4.2(1)N1(0.002)
Switch Interim version: 5.0(3)N2(1)
Module Sw Gen: 21 [Switch Sw Gen: 21]
post level: complete
pinning-mode: static    Max-links: 1
Fabric port for control traffic:
Fabric interface state:
    Po4 - Interface Down. State: Configured
    Eth1/11 - Interface Down. State: Configured
    Eth1/12 - Interface Down. State: Configured
    Eth1/13 - Interface Down. State: Configured
    Eth1/14 - Interface Down. State: Configured
Fex Port        State Fabric Port
Logs:
11/22/2011 07:49:46.163035: Module disconnected
11/22/2011 07:49:46.164468: Offlining Module
11/22/2011 07:49:46.213737: Deleting route to FEX
11/22/2011 07:49:46.219043: Module disconnected
11/22/2011 07:49:46.220454: Offlining Module
11/22/2011 07:49:46.250091: Deleting route to FEX
11/22/2011 07:49:46.255026: Module disconnected
11/22/2011 07:49:46.256417: Offlining Module
11/22/2011 07:51:09.395617: Module register received
11/22/2011 07:51:09.396381: Image Version Mismatch
11/22/2011 07:51:09.396511: Registration response sent
11/22/2011 07:51:09.396756: Requesting satellite to download image
11/22/2011 07:55:08.409032: Image preload failed.
11/22/2011 07:55:09.671589: Deleting route to FEX
11/22/2011 07:55:09.682174: Module disconnected
11/22/2011 07:55:09.683181: Module Offline
11/22/2011 07:55:09.702525: Deleting route to FEX
11/22/2011 07:55:09.710557: Module disconnected
11/22/2011 07:55:09.711930: Offlining Module
11/22/2011 07:55:09.741583: Deleting route to FEX
11/22/2011 07:55:09.746544: Module disconnected
11/22/2011 07:55:09.747934: Offlining Module
11/22/2011 07:55:09.786138: Deleting route to FEX
11/22/2011 07:55:09.791026: Module disconnected
11/22/2011 07:55:09.792426: Offlining Module
I am seeing "image mismatch" definitely because our N5K is pre-installed with 5.0(3) while fex is using 4.2(1) pre-installed.
Is upgrading the N2K possible? Hope someone can help
Thanks,
Ramon

Hi All,
Using the N7K to install the Nexus 2000 yielded the same result as connecting to our N5K.
switch(config-if)# sh fex 101 detail
FEX: 101 Description: FEX0101   state: Image Download
FEX version: 4.2(1)N1(1) [Switch version: 5.1(3)]
FEX Interim version: 4.2(1)N1(0.002)
Switch Interim version: 5.1(3)
Module Sw Gen: 21 [Switch Sw Gen: 21]
pinning-mode: static    Max-links: 1
Fabric port for control traffic: Eth1/11
Fabric interface state:
    Po101 - Interface Up. State: Active
    Eth1/9 - Interface Up. State: Active
    Eth1/11 - Interface Up. State: Active
    Eth1/13 - Interface Up. State: Fabric Up
    Eth1/15 - Interface Down. State: Configured
Fex Port        State Fabric Port Primary Fabric
Logs:
11/28/2011 06:27:09.662264: Requesting satellite to download image
11/28/2011 06:29:15.232681: Image preload failed.
11/28/2011 06:29:16.459514: Deleting route to FEX
11/28/2011 06:29:16.464452: Module disconnected
11/28/2011 06:29:16.465542: Module Offline
11/28/2011 06:29:16.502250: Deleting route to FEX
11/28/2011 06:29:16.507315: Module disconnected
11/28/2011 06:29:16.520566: Offlining Module
11/28/2011 06:30:27.820404: Module register received
11/28/2011 06:30:27.821854: Image Version Mismatch
11/28/2011 06:30:27.822322: Registration response sent
11/28/2011 06:30:27.822512: Requesting satellite to download image
11/28/2011 06:33:01.789172: Image preload failed.
11/28/2011 06:33:03.21324: Deleting route to FEX
11/28/2011 06:33:03.26651: Module disconnected
11/28/2011 06:33:03.27635: Module Offline
11/28/2011 06:33:03.60441: Deleting route to FEX
11/28/2011 06:33:03.64871: Module disconnected
11/28/2011 06:33:03.68626: Offlining Module
11/28/2011 06:34:14.640167: Module register received
11/28/2011 06:34:14.640895: Image Version Mismatch
11/28/2011 06:34:14.641367: Registration response sent
11/28/2011 06:34:14.641546: Requesting satellite to download image
11/28/2011 06:37:33.144396: Image preload failed.
11/28/2011 06:37:34.373433: Deleting route to FEX
11/28/2011 06:37:34.378391: Module disconnected
11/28/2011 06:37:34.379795: Module Offline
11/28/2011 06:37:34.429214: Deleting route to FEX
11/28/2011 06:37:34.433627: Module disconnected
11/28/2011 06:37:34.436989: Offlining Module
11/28/2011 06:38:45.746477: Module register received
11/28/2011 06:38:45.747175: Image Version Mismatch
11/28/2011 06:38:45.747841: Registration response sent
11/28/2011 06:38:45.748041: Requesting satellite to download image
11/28/2011 06:41:57.68356: Deleting route to FEX
11/28/2011 06:41:57.80615: Module disconnected
11/28/2011 06:41:57.83824: Module Offline
11/28/2011 06:41:57.98377: Deleting route to FEX
11/28/2011 06:41:57.102731: Module disconnected
11/28/2011 06:41:57.106928: Offlining Module
11/28/2011 06:41:57.151366: Deleting route to FEX
11/28/2011 06:41:57.155672: Module disconnected
11/28/2011 06:41:57.158411: Offlining Module
11/28/2011 06:43:08.457500: Module register received
11/28/2011 06:43:08.458280: Image Version Mismatch
11/28/2011 06:43:08.458874: Registration response sent
11/28/2011 06:43:08.459069: Requesting satellite to download image
11/28/2011 06:47:41.719070: Image preload failed.
11/28/2011 06:47:42.949044: Deleting route to FEX
11/28/2011 06:47:42.954394: Module disconnected
11/28/2011 06:47:42.955658: Module Offline
11/28/2011 06:47:42.973122: Deleting route to FEX
11/28/2011 06:47:42.978185: Module disconnected
11/28/2011 06:47:42.981593: Offlining Module
11/28/2011 06:47:43.26743: Deleting route to FEX
11/28/2011 06:47:43.31820: Module disconnected
11/28/2011 06:47:43.35748: Offlining Module
11/28/2011 06:48:48.755085: Deleting route to FEX
11/28/2011 06:48:48.760546: Module disconnected
11/28/2011 06:48:48.764950: Offlining Module
11/28/2011 06:48:54.260037: Module register received
11/28/2011 06:48:54.260794: Image Version Mismatch
11/28/2011 06:48:54.261268: Registration response sent
11/28/2011 06:48:54.261452: Requesting satellite to download image
switch(config-if)# 2011 Nov 28 06:51:43 switch %FEX-2-NOHMS_ENV_FEX_OFFLINE: FEX-101 Off-line (Serial Number XXXXXXXXXXXX)
It's very frustrating.
Regards,
Ramon

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How much better performance should the motherboard based Raid be, and has anyone got Windows 2012 Server to load on Legacy Raid?
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Quote
Is there any other way to fix it?
Not without a Trinity cpu. Alternatively ask reseller or MSI to flash it for you.
Quote
For example: can I get an old FM1 CPU from a friend to test it?
Of course not. You need a FM2 cpu. FM2 and 1 aren't compatible.
Quote
And what can you tell me about the memory?
Will it work on this board?
Those sticks are ment for Intel systems (http://www.kingston.com/datasheets/KHX21C11T2K2_8X.pdf) but they will most likely work with safe settings. Don't expect them to go anywhere near 2133. First that would be oc as your cpu's mem controller supports just up to 1866. Secondly because the ram is meant for Intel system's it might even with oc not work at the same settings/speeds it would work on Intel systems it is specified for.

Extremely unhappy with service. broadband at 0.23...

I can't believe how bad the internet has been since I moved into my new home.
It's been almost a month now and my broadband won't go past 0.234 mps. I've rang tech support several times but to no avail.
I've tried every suggestion, changed equipment, added filters, removed all extra phone lines etc etc and still no-ne seems to want to sort it properly. Tech support told me it was a problem with their line and it would improve after they fixed it but it actually got slower and is almost unusable at moment. I was then told it is a problem at my end.
I think it's embarrassing to be honest and I think it's best if I get moved from Bt as soon as I can, I can't work at home like this, it's causing problems for me and my customers.
Anyone else had anything similar?

Speed test done:
download speed 0.25 mps
Upload speed 0.62 mps
Ping 43.0
Connected to test socket - no different
Changed hubs - No difference
ADSL Modulation :
ADSL2 PLUS
Cable Status :
ADSL Link Up
Virtual Circuit :
Connection Type :
PPPoE/PPPoA
Network Status :
Connected
Connection Up Time :
0:00:03:20
Downstream Line Rate :
288 kbps
Upstream Line Rate :
1134 kbps
MAC Address :
00:26:5a:7a:d6:b7
IP Address :
86.182.42.18
Subnet Mask :
255.255.255.255
Default Gateway :
217.32.144.165
Perferred DNS Server :
213.120.234.26
Alternate DNS Server :
213.120.234.10
Wireless LAN
Wireless Radio :
ON
MAC Address :
00:26:5a:7a:d6:b7
Network Name (SSID) :
D-Link
Channel :
Channel-6
Security Type :
WPA
LAN
MAC Address :
00:26:5a:7a:d6:b7
IP Address :
192.168.1.1
Subnet Mask :
255.255.255.0
DHCP Server :
ON

Installing windows 7 on HP Notebook - 15-g206ax with pre installed win 8 error

while im able to tweet the bios settings for legace enabled and secure boot disabled, i was able to boot into my pendrive for windows 7 instalation. but at the time of detecting hard drive it is not showing me any partition for installation

Hi @vinzshetty ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion 15-g206ax Notebook and not able to restore the Notebook to factory defaults.
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You could install with the disks you created.
Hope this helps you.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Dual Booting Windows 7 with pre-installed Windows 8 Laptop

Hi All,
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Hi Ben,
Here is a detailed guide for your reference:
How to Dual Boot Windows 8 with Windows 7
http://www.pagestart.com/win8dbwin701181301.html
This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on
these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
Hope this could be helpful.
Kate Li
TechNet Community Support

Who can a customer contact if they are unhappy with the customer service the have recieved?

I have been a verizon customer since 2008, I have been happy with my service, but at times when I have an issue, I don't feel I have been helped or talk to anyone that can actually help me or do anything. More often than not its is a "wait it out till this just blows over" feel to the situation. I don't really want to put all my business out on a public forum, but I currently have an on going issue that has been going on since sat and it is still not resolved with an order I placed. It was identified on that day, When I was finally able to place the order (which is a whole other separate issue) that there was some incorrect information in the order.   I was told I had to call back once the order was processed, which I did in an attempt to have a correction made, which I did. After a day it looked as though things had not changed so I called back again only to find that there was another issue, I had not been notified about. I was told by the reps that helped me that there was not anything they could do even after speaking to a manager.
Obviously there are alot more details which I have all that information written down, but my point in starting this thread is that I believe that there are alot of customers that go through things like this and it never reached the "right people"   At this point, my order has not been fulfilled, it has been paid for and I have been told it could take up to another 10 days before it can be processed. I don't feel that is acceptable at all. I don't feel like this will be a it will blow over incident for me. If I am unable to get any assistance for this I may leave verizon.

We are so sorry to see you are having problems with the order. Since this is a public community forum designed for customer to customer interaction, we ask you to contact us via phone, in store, social media or live chat. We would love to check on the order for you. Please look for a direct message from me so I can get some information from you.   TamaraH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

How much longer will I be ignored/unhappy with my phone service??

I have been a Verizon customer for 12 years and have been tricked into staying with them once again, lied to, misled, and nobody will do a thing about it. I didn't want to resign a 2 year contract but the plan that was shown to me had the best coverage and the best price, so I was dumb and believed them. My bill is now $40 more than before and they charged me $30 just to upgrade my phone (on top of the upgrade price for the phone and paying TWO different plans in one month). I am happy with the phone, but so disappointed and let down by what I believe is the most profitable and lucrative company in the world. They no longer value themselves as honest, honorable, or putting their customers first. I am so let down and feel so ignored after calling multiple times to ask questions and find out what I can do about my bill and lowering my costs. The only thing anyone has offered so far is for me to pay more for getting so little added to my account. It's all bull **** and I wouldn't be upset if this company crashed and burned. They stand for nothing but deceit and sticking their hands in our pockets.

I have been with VW since 1993 when they took over PacTel. Always had good customer service people willing to work with me to help me with any concerns with billing and added fees they like to sneak in on you. They were always happy and willing to take off any fees that had not been brought to my attention at the time of a transaction - which were many!! I have two cell phones, veizon home phone, verizon wifi and a sub account with four phones on it. The sub account is for my grandson. I have recently closed three of the four phones on the sub account and had to pay off the early termination fees. The representative talked to his supervisor for some time but couldn't get any "discount" for a long time loyal customer on the payoff on the three lines. He quoted the price of my bill that I would get for the cancellation of the phones and told me he would send me a label to send back a smart phone that was just issued. Never got the label. Never received a bill. Did recently receive an email threatening to charge me $500 for not sending back the phone and when I called about the bill it was $200 more that was quoted. Needless to say VW has become quite the NO CUSTOMER SERVICE company. Paying your bill on time and never missing a payment, sigining contract after contract, year after year, doesn't mean a thing to them anymore. So! VW! As soon an all my contracts expire - you will never see one cent of money again!! There was life before cell phones. And there will be life for me after VW!!

Extremely unhappy with pre install service

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