Failed installation after computer stolen

I am trying to install CS5 on a new computer (Windows 7) that I purchased after my old one (on which CS5 was installed) was stolen. I find the "Order", download it, all appears to go ok, but it never finishes the installation. The "support advisor" software says nothing is wrong. I've tried probably a dozen times to reach Adobe (chat, phone, etc.) on this issue, but noone has been able to resolve, and now it appears their online phone support has been cancelled.
Can someone point me to what the issue might be, or let me know whether there is a number for phone support? Thanks much for any insights.

the issue could be an incomplete download of the isntallation file(s).
it could be that you have some security software interfering with installation.
it could be that you need to install as an administrator.
it could be that you need to use compatibility mode to install.
and there are probably other possibilities.

Similar Messages

Recovering Purchased Music after Computer Stolen?

Recently my computer was stolen and my iPod completely broke while I was working in Africa. I have since purchased a new computer (thanks mostly to very generous people, thank you!) I was wondering if there was a way to redownload the music I purchased from iTunes onto my new computer as the whole thing was lost the old one. I couldn't update my iPod because it was broken. There's probably no way around this and I'm going to have to struggle with no music for a while, but I was hoping that people much much smarter than myself might be able to help out. Thank you.

If your iPod had been working, the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. A paragraph on it has been added to this article: Transfer iTunes Store purchases using iPod
However, the policy on lost purchases is that you have to pay to download them again:
"Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage."
You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on any of the links on this page you'll find a space at the bottom to email your query: iTMS Customer Service

How to re-download old photos from Photo Stream after computer stolen?

Hi, my laptop PC was stolen with several thousand of my pictures in it. Unfortunately, I hadn't kept a backup. Fortunately, iCloud Photo Stream kept a backup of the last 1,000 pictures for me. I can see those pictures in Photo Stream in my iPhone. A got a new laptop, I installed iCloud Control Panel, and it created a Photo Stream folder. It downloads the new pictures I take today. But it doesn't download the 1,000 old pictures. How can I download those old pictures?

I found a hack. Go in the My Photo Stream Album in the iPhone. Click Edit. Select the photos. Click Share to open the menu of options. Here I tried both options: Copy and Save to Camera Roll; I don't know which option is the one that actually worked. Then I went to the Camera Roll Album in my iPhone and the iPhone started copying photos from Photo Stream to the Camera Roll Album. I had to do this back and forth between Copy/Save and PhotoStream/CameraRoll a couple of times until the copying picked up; I don't know what are the distilled steps. Then I connected my iPhone to the laptop and saved the files as usual. I had to do this tedious process in chunks of hundreds as the iPhone was unable to get the 1,000 photos at once. That's how I was able to download all my photos from Photo Stream. Also, Photo Stream doesn't seem to remember the original filenames so the images are re-numbered.

Disk Utility erase fails after computer wakes up

I'm having an annoying problem with Disk Utility on OS X Lion 10.7.5 failing to erase a harddrive thats plugged into a HDD Docking Station via USB after computer wakes up from screen-off. I have an OCZ Agility 4 SATAIII 512.11 Gb SSD. I'm trying to do a complete erase with 7-Pass Erase so I can use this SSD for my Sony VAIO Laptop so I can ready it for fresh install for Ubuntu.
Now the problem with Disk Utility is that when I've selected 7-Pass Erase, I go away and leave the computer to do it's thing while it erases it, however when I come back and wake the computer screen to come back on, Disk Utility then tells me the erase failed. –– In my System Preferences for Power Saving settings I have the computer set to NEVER sleep, but only put the screen off after a while when not in use (ie; after 30 minutes). My other Sys Prefs settings are also set to ask for login after waking, I've not yet tested without this setting turned off to see if it's cause of problem, but I'll probably give it a shot anyway and see what happens. But I don't see how that would cause the problem since anything working in the background should still remain active while the screen is off just like Time Machine does for example when it does backups since it's USB powered.
Anyway… I think is either some kind of bug/error in Disk Utility or OS X itself. I've tried other Hard Drives and SSD's and they've all worked just about the same, and I don't think it's the HDD Docking Station either because it mounts everything perfectly and runs fine for continus use, I just hope there's a workable solution to fix this annoying problem when waking the screen from sleep. I have tested that it is screen-off that's causing it to fail by pressing the following keys Ctrl + ⇧ + ⏏ to put the screen to sleep, then waking again then entering my password to get back in. I have 1 other thing I've yet to try out, I've currently got it plugged in via USB port on my keyboard, I'll have to try it out on my iMac's main USB's ports to see if that may be part of the problem too.

Please boot into Internet Recovery (Command+Opt+R) and ensure you see the spinning globe. If you do, you can use diskutil cs commands to initialize your disk and re-install/restore from a TM backup.

Cannot Delete Adobe Reader 9 Installer after failed download

I tried to download Adobe Reader 9 and the installation froze around 83%. After multiple attempts I tried downloading an older version (Adobe 8) and it worked but the installation folder for Adobe 9 is still on my desktop and it will not let me delete it. I have already tried using the Windows Install cleanup tool but it did not work. Any other ideas on how I can get rid of this installation program?

Thanks.. I managed to find a way to make it work.. I had no Adobe Reader in my list of programs when I went to Start | Control Panel | Add/Remove.. I took a chance and deleted Acrobat.com.. that allowed me to reload the latest v of Reader. I hope it didn't mess anything else up.
Bill, Healdsburg, CA
Woodcarvings: www.picturetrail.com/chips
Date: Wed, 9 Sep 2009 02:21:27 -0600
From: [email protected]
To: [email protected]
Subject: Cannot Delete Adobe Reader 9 Installer after failed download
I had same situation. Was able to delete by the following: (don't know why)
In Windows Explorer dragged the Adobe AIR folder from Desktop to another folder (which
removed it from the desk top display). Then just deleted it from the other folder.
Hope it works for you.
>

**HELP!** FAILED INSTALLATION!!

Hello, i tried to install leopard on my mac book pro and it failed installation to an upgrade it said to restart and re-try installation. So i re-installed w/ the upgrade option and it works, now when it restarts it just has the apple logo come up and a loading signal and its like stuck in that mode. Is it because it failed the first time? Someone please advise what to do because I have very important files on the computer and I cannot lose them, is there a way to fix this without sending it in to apple since I use it everyday for school work? If someone could reply soon I'd appreciate it, i need to know by tonight, thank you!
Message was edited by: dark MaSta

Baxter Bradford wrote:
I have had similar issues with a G4 1.25 Dual
After HD failure, managed to resurrect computer with OSX10.4.11 on a new 500GB PATA drive. Once almost everything was working (couldn't send email despite settings being same as Macbook Pro running Leopard) I decided to update to Leopard
On first attempt - the installation failed saying HD was wrong format. Using Disk utility confirmed that no permissions errors and that it was Mac OS Extended (Journaled) which I thought was correct.
Second attempt and this HD now has Yellow triangle with Exclamation mark stating that I cannot install on this HD.
I have another new 500GB PATA drive which I can slot into the computer. I was advised about partitioning to 2x250GB. What type of install ought I to do bearing in mind that I have spent many hours resurrecting the OSX 10.4.11 software with settings etc.
Another issue is that 2 of the existing HDs are no longer readable. They are detected in Disk Utility, but no longer display Volume name. When I restart computer, it gives the following dialogue box
Disk Insertion
The disk you inserted was not readable by the computer
Then 3 buttons: Initialize, Ignore or Eject
So far I have been pressing Ignore as I do not want to wipe data. Mac Help hasn't been able to when searching for Disk Insertion or Initialize or Initialise.
Your issue is not similar and you should start a new thread since the original poster's problem is solved.
It is always best to start a new thread rather than add to an existing one with a new problem/issue. It only confuses the responses, since nobody can tell to whom they are directed.

TS4123 A recent download of an iTines update - for whatever reason - failed on my computer. Since then I get a system error statement telling me that the program cannot open because 'MSVCR80.d11' is missing from my computer. When I attempt to open iTune

A recent download of an iTunes update, for some unknown reason, failed on my computer. Since then I get a system error message everytime I log on telling me that the program cannot be opened because 'MSVCR80.d11' is missing from my computer. When I try to open iTunes I get an 'error 7 (Windows error 126)' message and am advised to reinstall iTunes. However, when I attempt to do this, it downloads the programme and gets as far as installation, at which point I get yet another message: this time 'Service Apple Mobile Device failed to start'.
I am at a loss to know what to try next and would appreciate any assistance. I'm also concerned that, in the process of reinstalling iTunes, I am going to lose all the music I have collected over the years.

Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99602)

Homesite5.0 fails installation in vista

homesite5.0 fails installation right away after giving me
error:
in function sdcomponenttree unable to create dialog
then gives me a blank error box
then a series of blank abort/retry/ignore boxes throughout
installation
creates start menu dir, but no shortcut
does not copy files, does not create program files dir.
tried running as administrator, tried setting setup file to
xp compatibility to no avail.
anyone have experience with this problem?

Hi Bill, yes, I can do that. Created one several levels deep.
I assume you mean HS is running on Vista. It's not clear if you're
problem is in creating that directory on RDS remote host (from a HS
client running Vista) or specifically in also creating the
directory on an RDS remote host (or localhost) running Vista. I was
able to create a directory several levels deep on both a remote
machine (not running Vista) and my localhost running Vista, both
via RDS.
I'll add, FWIW, that I'm running HomeSite+ 5.5 (not HomeSite
5.0). If you (or others) really are still on 5.0, there's at least
a free update to HS 5.2 (
http://www.adobe.com/cfusion/resourcecenter/resourcecenter.cfm?pagename=hs%5F52%5Fupdater& loc=en%5Fus&)
To update to HS 5.5, it would cost a HS 5.0 customer US$29.
More at
http://www.adobe.com/products/homesite/productinfo/upgrade/
That said, no release of HS specifically lists Vista as
supported (see the requirements page, which lists Win2k3 as tha
latest OS specifically supported):
http://www.adobe.com/products/homesite/productinfo/systemreqs/
I'll point out as well that if one has Dreamweaver 8, that
includes HomeSite+ 5.5 free on the CD (you use the DW license to
register it).
If anyone would ask about the difference between HomeSite and
HomeSite+, I'd point you to a blog entry I did (one of many, by
myself and others over the years):
http://carehart.org/blog/client/index.cfm/2007/10/23/homesite_homesiteplus_and_adobe_eclip se_ext
Hope that's helpful.

Windows 8 64-bit, failed installations and RAID 1 resync on HP ENVY h8-1520z

I recently purchased an HP Envy h8-1520z with a single SSD and 8 GB RAM running Windows 8 Pro 64-bit. I installed 2 Western Digital 500 GB WDC WD5000AAKX-001CA0 HDDs on SATA ports 5 & 6 and configured them as RAID 1 in the BIOS. I have started installing apps on the RAID 1 array (E since the SSD is only 256 GB.
While installing software, some install fine, but often the installation hangs with no errors indicated and I have to kill the installer task through task manager. I usually follow that with a system shutdown or restart and almost every time that results in a resync of the RAID array. Sometimes the shutdown or restart is quick, and other times it takes several minutes with intermittent disk activity as indicated by the drive light. I have sometimes given up after 10 minutes or so and powered down by holding down the power button. I can understand a resync after the forced power down, but it seems that all it takes to cause a resync is a failed installation, and that seem to happen a lot, even with software that explicitly says it is Windows 8 compatible. Sometimes the applications run fine even after an apparently failed installation and other times not so much.
Has anybody else seen this behavior or have any suggestions? I’d like to get this sorted out before I load any more software.

Hi,
Did you check each hard drive for straps? There should not be any straps installed on the hard drive. These drives do have strapping posts.
Did you use the AMD RaidExpert to create the array volume? Did you wait until the RAID migration was complete before using the array volume?
Check the AMD RaidExpert for errors. It's possible that you have a bad hard drive(s).
Many applications want to be installed on the C drive. Your SSD is 256GB so you should have plenty of space for most applications and the application performance will be improved. Use the RAID 1 array to keep and store your data. The mirroring process of RAID 1 will protect it in case one hard drive fails.
You might want to consider removing all of the data etx.. from the array, use the AMD RAIDExpert to delete out the array volume. I would then run for hard drive diagnostics. If the hard drives are free from errors then use disk management to separately reformat each hard drive. Now go back to the AMD RaidExpert and create your new array volume.
Be sure to review the software and bios updates for your PC.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

Installation failed installation completed through some components failed to instal correctly

Hello i've been really exited to donload photoshop and so i decided to try the free version i downloaded creative cloud and went into th eapps and click on photoshop try it free i waited a few 30 mins and it stopped and told me this
installation failed installation completed through some components failed to instal correctly.
and then i was like whatttt?!?!?!?!?
so I decided to come here and ask why this is happening please answer ASAP I really need photoshop for important stuff!!!

Try restarting your computer, then try again. Awhile back, some of the apps which I think included photoshop require the microsoft runtime to be updated. That runtime requires a restart to finish installing. But since it is a piggyback program, the error code telling you do so is hidden in the log file.
If it still does not install let us know.

Download & Installing ERROR: "Installation failed; Installation completed though some optional components failed to install correctly. (6)"

"Installation failed; Installation completed though some optional components failed to install correctly. (6)"
Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x86) 11.0.61030.0 {873BE68F-480F-49A6-9649-F98CAB056AFC} -----------
ERROR: Third party payload installer vcredist_x86.exe failed with exit code: -2147024546
ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x86).
Any ideas on how to fix this problem?

Go to Control panel>> Uninstall a program>> Uninstall Microsoft Visual C++ 2012 and restart the machine.
After restarting try the installation.

Calendar Portlet Will Fail Restarting After July 28, 2005

Hi,
We have an Oracle 8i database sitting on a UNIX server. On July 28th 2005, our entire database crashed with no UNIX processes able to run. We found that the cause was due to the Java Cryptography Extension (JCE) 1.2.1 that ships with OCS 9.0.4.x makes use of a certificate that expires on July 28, 2005. On or after July 28, 2005
the Calendar Portlet will no longer be able to use JCE 1.2.1. and will error with 500 error.
The workaround we did was to replace the following JCE1.2.1 files with the corresponding files from the JCE 1.2.2 package and then re-boot the UNIX server:-
US_export_policy.jar
jce1_2_1.jar
local_policy.jar
sunjce_provider.jar
We have been told by out DBAs that although it occurred within the Oracle Collaboration Suite, it is actually a Sun Java problem.
Therefore, despite putting this workaround in place, is anyone able to advise if this problem will occur again in the future? Is the workaround sufficient?
Many Thanks.
Full description of problem and workaround is below...
CALENDAR PORTLET WILL FAIL RESTARTING AFTER JULY 28, 2005
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Versions Affected
~~~~~~~~~~~~~~~~~
Oracle Collaboration Suite - Version: 9.0.4.x
Platforms Affected
~~~~~~~~~~~~~~~~~~
GENERIC
Description
~~~~~~~~~~~
The Java Cryptography Extension (JCE) 1.2.1 that ships with OCS 9.0.4.x makes
use of a certificate that expires on July 28, 2005. On or after July 28, 2005
the Calendar Portlet will no longer be able to use JCE 1.2.1. and will error
with 500 error.
Likelihood of Occurrence
~~~~~~~~~~~~~~~~~~~~~~~~
Every OCS installation will run into issues with the Calendar Portlet after
July 28, 2005. This will only occur the next time they bounce OC4J components
after July 28, 2005.
Possible Symptoms
~~~~~~~~~~~~~~~~~
The Calendar Portlet fails with 500 error after July 28, 2005.
The following stack trace will be seen in the application log:
$ORACLE_HOME/j2ee/OC4J_Portal/application-deployments/webclient-calendar/OC4J_Portal_default_island_1/application.log
====STACK TRACE =====
05/07/28 9:01 webclient-calendar-web: Servlet error java.lang.ExceptionInInitializerError: java.lang.SecurityException: Cannot set up certs for trusted CAs
at javax.crypto.b.<clinit>([DashoPro-V1.2-120198])
at javax.crypto.SecretKeyFactory.getInstance([DashoPro-V1.2-120198])
at oracle.calendar.authentication.OTMT.initEncryption(OTMT.java:240)
at oracle.calendar.authentication.OTMT.<init>(OTMT.java:150)
at portlets.Calendar.getOTMT(_Calendar.java:110)
at portlets.Calendar.doSearch(_Calendar.java:313)
at portlets.Calendar._jspService(_Calendar.java:528)
at com.orionserver[Oracle9iAS (9.0.2.3) Containers for J2EE].http.OrionHttpJspPage.service(OrionHttpJspPage.java:56)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:302)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:407)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:330)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:336)
... remaining of stack trace truncated ...
And NoClassDefFoundError with the following stack is raised
if reloading the web browser after the error occured.
05/07/28 9:02 webclient-calendar-web: Servlet error
java.lang.NoClassDefFoundError
at javax.crypto.SecretKeyFactory.getInstance([DashoPro-V1.2-120198])
at oracle.calendar.authentication.OTMT.initEncryption(OTMT.java:240)
at oracle.calendar.authentication.OTMT.<init>(OTMT.java:150)
at portlets.Calendar.getOTMT(_Calendar.java:110)
at portlets.Calendar.doSearch(_Calendar.java:313)
at portlets.Calendar._jspService(_Calendar.java:528)
at com.orionserver[Oracle9iAS (9.0.2.3) Containers for J2EE].http.OrionHttpJspPage.service(OrionHttpJspPage.java:56)
... remaining of stack trace truncated ...
Workaround
~~~~~~~~~~
The workaround is as follows:
1- Download the JCE 1.2.2 package from the following web page:
http://java.sun.com/products/jce/index-122.html
2- Remove the following files from the midtier:
$ORACLE_HOME/jdk/jre/lib/ext/US_export_policy.jar
$ORACLE_HOME/jdk/jre/lib/ext/jce1_2_1.jar
$ORACLE_HOME/jdk/jre/lib/ext/local_policy.jar
$ORACLE_HOME/jdk/jre/lib/ext/sunjce_provider.jar
3- Copy the following files from the JCE 1.2.2 package to the
directory $ORACLE_HOME/jdk/jre/lib/ext/ :
jce1.2.2/lib/US_export_policy.jar
jce1.2.2/lib/jce1_2_2.jar
jce1.2.2/lib/local_policy.jar
jce1.2.2/lib/sunjce_provider.jar
4- Complete by issuing opmnctl stopall , opmnctl startall on the middle tier and
test the Calendar Portlet again. Calendar Portlet should now work with the
system date set to past July 28, 2005.
Patches
~~~~~~~
List the known patche(s).
References
~~~~~~~~~~
Bug 4452391 Calendar Portlet Authentication Certification (Jce) Expiring July 28th 2005

I was unable to access the laptop last night to create a new user; however my client would perfer not to try a second account since that would make it unusable for him while we test the second profile.
Also John Sophos was installed after this started to verify that it was not a virus/malware (I know pointless step but it has happened to me before) so I don't think that is the problem

Computer stolen, how to transfer ITunes library

My computer was stolen and so I lost my intire Itunes libray. It is still in my IPOD and old IPHONE 3gs. How can I transfer the Music to my new IPHONE 4 without the old stolen computer? I have a new computer with ITUNES but it will only sinc purchaced songs.

The music sync is one way - computer to ipod/iphone. The exception is itunes purchases.
Was your backup copy of your computer stolen as well?
It has always been basic to always maintain a backup copy of your computer ( files/docs/pics/music/etc).
If you have failed to backup or it was stolen as well, you can try ( at your risk) a 3rd party program to extract the music, not supported by Apple.

Having trouble reinstalling Photshop Element6 after computer crash

Trying to reinstall Photoshop Element
6 after computer crash.In middle of installation it asks me to insert diak1.I only have the one disk and it's already in.What do I need to do?
\t

You need to uninstall PSE before you can reinstall it. It sounds like you didn't properly remove it. Use control panel in windows. PSE for windows doesn't do repair installs.

Computer stolen and all downloaded music lost

Hi, I am trying to find a way to regrant a download of music I have purchased through itunes over the last three or four years. We had our computer stolen and all the downloads. While we have the music on our ipod and old iphone (bought a new one this week) I cannot download music from them to our new computer or new phone. I would really like to have the music I purchased back in our itunes. I have called apple and they said to go to the chat support. So here I am....I think I am in the right place.
thanks so much

*While we have the music on our ipod and old iphone (bought a new one this week) I cannot download music from them to our new computer or new phone*
Have you looked at these instructions? iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
Failing this, if you click on this link it'll take you to the support/contact page, from there click on Music Purchases then the Lost or Missing Items option. From there click on "Email Us" and explain your problem: Customer Service - iTunes Store Support

Failed installation after computer stolen

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