Failed to sign out from user session

Question

Can someone help me.... we keep getting users hung up in our RDS..... I don't know what causing it and i don't know how to clean it up....
I am attempting this Powershell code
$user = "first.last"
Get-RDUserSession | Where-Object {$_.UserName -eq $user -and $_.CollectionName -eq "CollectionPooled"} | Invoke-RDUserLogoff -Force
But i am getting this back.
Get-Result : Failed to sign out from user session. The virtual desktop that is hosting the session is not running.
At C:\Windows\system32\WindowsPowerShell\v1.0\Modules\RemoteDesktop\RemoteSessionManagement.psm1:238 char:18
+ $ResultStr = Get-Result -ErrorCode $ErrorCode -SuccessMessage (Get-ResourceS ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (:) [Write-Error], WriteErrorException
+ FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorException,Get-Result
*EDIT*
A few other things to note. In the RDS GUI it shows his machine as "stopped" even after refreshes. However HyperV has it running.

Answer 1

Hi,
It may be helpful to compare the RDVH log with the connection broker's log to see if there are any clues.  From your description it appears the RDCB's state is getting out of sync.  For example, the broker thinks the VM is stopped when it is not. 
Have you tried just restarting the broker service instead of the entire server?  That may be enough to trigger it to refresh.
-TP
No i have not tried that but i will next time.... Assuming it happens before Thursday night. 
This might be completely unreleated but i am getting spammed with this message on my RDVH
Log Name: Microsoft-Windows-Hyper-V-Integration-Admin
Source: Microsoft-Windows-Hyper-V-Integration-KvpExchange
Date: 3/3/2014 5:04:33 PM
Event ID: 4096
Task Category: None
Level: Error
Keywords:
User: NT VIRTUAL MACHINE\3E728935-D066-49F0-8080-F39246B751B8
Computer: VH18.abc.forest.org
Description:
'abc-VM321': The Data Exchange integration service is either not enabled, not running or not initialized. (Virtual machine ID 3E728935-D066-49F0-8080-F39246B751B8)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Hyper-V-Integration-KvpExchange" Guid="{82D60869-5ADA-4D49-B76A-309B09666584}" />
<EventID>4096</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2014-03-03T23:04:33.630613700Z" />
<EventRecordID>49196</EventRecordID>
<Correlation />
<Execution ProcessID="23888" ThreadID="23564" />
<Channel>Microsoft-Windows-Hyper-V-Integration-Admin</Channel>
<Computer>VH18.abc.forest.org</Computer>
<Security UserID="S-1-5-83-1-1047693621-1240518758-2465431680-3092363078" />
</System>
<UserData>
<VmlEventLog xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://www.microsoft.com/Windows/Virtualization/Events">
<VmName>abc-VM321</VmName>
<VmId>3E728935-D066-49F0-8080-F39246B751B8</VmId>
<Param1>
</Param1>
<Param2>
</Param2>
<Param3>
</Param3>
</VmlEventLog>
</UserData>
</Event>