Fan in back plane Cisco 6504

I have this Cisco 6504 and it generated the following syslog
Mar 13 03:17:45 192.168.90.230 1934: Mar 13 03:17:43.735: %C6KENV-SW1_SP-4-FANCOUNTFAILED: Required number of fan trays is not present
When I do show environment, it indicates that the fan in the fan tray is ok but the "operating fan count 0" in the switch 1 backplane. I don't see any fan in the backplane but I'm
not sure either what fan is it talking about. I have a opened a TAC but of course TAC has not clue either.
Can someone shed some light on this please?
show environment
environmental alarms:
system minor alarm on operating fan count (raised 6d10h ago)
switch 1 backplane:
operating clock count: 2
operating fan count: 0
switch 2 backplane:
operating clock count: 2
operating fan count: 1
switch 1 fan-tray 1:
switch 1 fan-tray 1 type: FAN-MOD-4HS
switch 1 fan-tray 1 mode: Restricted-power
switch 1 fan-tray 1 fan-fail: OK
switch 2 fan-tray 1:
switch 2 fan-tray 1 type: FAN-MOD-4HS
switch 2 fan-tray 1 mode: Restricted-power
switch 2 fan-tray 1 fan-fail: OK

The dropouts happen constantly (all day long). Here is the output from 'sh int atm0'
ATM0.1 is up, line protocol is up
Hardware is MPC ATMSAR, address is c067.afc9.8378 (bia c067.afc9.8378)
MTU 4470 bytes, BW 1024 Kbit/sec, DLY 360 usec,
     reliability 255/255, txload 1/255, rxload 255/255
Encapsulation ATM
Keepalive not supported
     49493419 packets input, 252784652 bytes
     70001 packets output, 4211439 bytes
     0 OAM cells input, 0 OAM cells output
AAL5 CRC errors : 0
AAL5 SAR Timeouts : 0
AAL5 Oversized SDUs : 0
Last clearing of "show interface" counters never
SMK_UG_DSL5_BrCPE#sh int atm0
ATM0 is up, line protocol is up
Hardware is MPC ATMSAR, address is c067.afc9.8378 (bia c067.afc9.8378)
MTU 4470 bytes, sub MTU 4470, BW 1024 Kbit/sec, DLY 360 usec,
     reliability 255/255, txload 1/255, rxload 255/255
Encapsulation ATM, loopback not set
Keepalive not supported
Encapsulation(s): AAL5
20 maximum active VCs, 1024 VCs per VP, 1 current VCCs
VC Auto Creation Disabled.
VC idle disconnect time: 300 seconds
Last input 00:00:00, output 00:00:00, output hang never
Last clearing of "show interface" counters never
Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: Per VC Queueing
5 minute input rate 1580000 bits/sec, 1085 packets/sec
5 minute output rate 1000 bits/sec, 1 packets/sec
     98322532 packets input, 829045377 bytes, 0 no buffer
     Received 48922030 broadcasts (0 IP multicasts)
     0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort
     70018 packets output, 4213702 bytes, 0 underruns
     0 output errors, 0 collisions, 0 interface resets
     8165 unknown protocol drops
     0 output buffer failures, 0 output buffers swapped out

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Last edited by r0b0t (2012-01-01 20:57:34)

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http://i.imgur.com/gwqEh.jpg
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