Fantastic news from BT

In my quest for a replacement viewing card I have made 39 phone calls, 19 of which began their tour of BT's departments from the Indian call centre onwards.  I have spent a total of 23 hours and 14 minutes in various phone queues, sometimes never speaking to a human being before getting cut off. I have made 3 official complaints and had some help from a moderator on this forum. I once spoke to a guy who said he had only been there two days and he had a list of extensions to put callers through to but he didn't know who they were. Another girl told me she "hadn't been trained on the system" so couldn't help me.  I have made so many friends at the Indian call centre that I have been invited to their annual staff do at Xmas.
Now I have had an email from BT saying I will be sent a new card. I have even got an order number - yes it's true, an order number.  The bunting is out, the flags are up, the helipad is ready for Prince Charles to arrive to open the envelope. It was an email sent by a BT person who actually put their name on it and even the department they worked at. What next - will they be having one of those customer service thingys? 
But will it be sent ???  If so, will it work??  The last one didn't.  What a drama, what a farce, that nice chappie Will Shakespeare could have written a play about it. (By the way did you know he is the next one to be named in the Jimmy Saville/Stuart Hall/Rolf Harris business?). It certainly has been much ado about nothing, well just a viewing card. How difficult can that be?
Who was it said "Too many chiefs and not enough Indians"? 

Hi Andy_247
Thanx for your comments. What really bugs me is that I've been with BT Broadband/TV/Phones since the day they started it all and yet people in my situation are the ones who are getting a bum deal, having been persuaded to move on to YouView where you can't have Sport on TV unless you're in an Infinity area.  
We have only just got used to having electricity never mind Infinity.  I am lucky in that I hung on to my old black Vision+ box, many people will have junked them when they got the all singing all dancing YouView box.
Anyway I wish you well. You just have to keep on and on and on, there seems to be no other solution.  Like having a part time job really without needing a CV.   

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