Fault reporting with OSB

Hi All,
I have a SOA composite service which receives feed from external party using one-way with fault messaging pattern. It works as expected, sends fault back to client on its own. However, I now abstract the service with OSB for SLA alert purpose. On doing that I find the faults are no longer sent back to the client. How to make OSB send back faults to client in one-way messaging with fault pattern. Any working example will be really good.
Thanks
Edited by: user5108636 on Sep 26, 2012 6:57 PM

Hi Eric,
For more about the messaging pattern. I have SOA Suite Composite service receiving messages using one-way returns faults communication pattern. It works fine. However, introducing OSB to abstract this service creates issues with this pattern and the client no longer seems to receive the faults back. How do I workaround this.
This mediator pattern does not work with OSB. Refer 23.1.1 for details of the mediator pattern. Please suggest.
Thanks

Similar Messages

Fault reporting and customer service very poor.

Hi,
Long story short.....
I had infinity 2 installed in September and enjoyed speeds and I.P profile of 70-74mbps until November, since then my speeds and I.P profile has been dropping slowly until it reached 55mbps a few weeks ago.....thinking is was a problem with my equipment I replaced everything piece by piece over time (erthernet cables ,faceplate and hub from HH4 to HH5 & even my P.C) when this did not work I contacted BT at the beginning of this month to report a fault only to be told "55mbps is within acceptable limits and my online gaming would not need anywhere those speeds and no fault would be logged".........to say I was very angry was an understatement however I accepted this and continued to monitor the speeds........they still continued to drop.
I next rang BT 14th of this month and after the usual rounds of hoop jumping,questions and diagnostics a line fault was "magically" detected and a fault reluctantly reported by the staff (after pushing the issue) and a VOL number given for it......the fault report was closed yesterday, 24 hours after the fault was reported as fixed my speeds and I.P profile have dropped further (now 38mbs) giving me the impression they actually never fixed the fault and just closed it down hoping I would not notice.
Another phonecall today to the call centre and more of the same questions and diagnostics the same line fault is still being detected by them and have started another fault report with another round of "we will be monitoring the line for a few days and we will call you back"
I'm exceptionally annoyed with this level of service.....my house is less than 200 feet from the infinity cabinet and the copper overhead line goes direct to the junction box next to it, the BT DSL checker website states that even on the impacted "Range B" stats I should get 71/17 and they are don't seem that bothered that I'm getting 38/7 and for a third time want to "monitor the line"
Is this the norm for BT of the level of service towards it's customers?
If I was not locked into an 18 month contract with B.T I would have gone elsewhere by now.
Please note....
Although I have ranted thoughout this entry to the forum and I understand this is not a complaints area that B.T monitor I conducted my calls to the call centre staff with respect to them (not raising my voice or loosing my temper).....I do not believe in shooting the messengers.

Hi old-Nick,
Welcome to the community and thanks for posting!
I'm sorry for the problems you're having with your BT Infinity speed. I can help sort things out from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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Fault handling in osb using publish

Hi all,
i am new to OSB, every thing is working fine. i will explain how we design the basically we have inbound and outbound. call inbound as 'aaaa' and outbound as "bbbb". we have created the proxy and BS which will communicate with EBS, BAM and B2B. i have created BS for all the three. from PS i used 2 assign and 1 publish activity. we are publishing directly to BS correspondingly. since i am not using any route activity i could not get the error back or any invocation error messages. can any one tell how to capture the error and place it into BAM report. we can transform data to BAM we just need to get the details about the fault handling in OSB.
thanks ----

Hi prabu,
thanks for your response.
As we have the discussion on this issue for quit a long time. i have configure the error handler in the proxy services when my EBS throws the error. error handler come active and some data is published to bam. here i got the problem is that, the PO which we are sending is one way or fire and forget when using Publish action. when the PO hit the EBS, i.e. when error message is passed through the test XML, error is occuring and and reporting to bam with some null values. i need to capture the data processed at that transaction. is it possible to capture the data in error handler which is errored out in message flow of PS.
can you please help me
thanks--
anil

Case of the missing fault report....

I placed a fault report on the bt website over the holidays, (details of the fault are below)...However on returning to my bt account to check if the fault is being looked at the whole report has disappeared from my account!
[quote]Thanks for your email. Your reference number is xxxxxx-xxxxxx. If you need to contact us again before we reply, please tell us your reference number.[/quote]
Actual problem....My BT infinity speeds have dropped to non infinity speeds...
Test Results...Download speedachieved during the test was - 22855 Kbps
For your connection, the acceptable range of speedsis 12000-26518 Kbps .
Additional Information:
IP Profile for your line is -26518 Kbps
>Upload speed achieved during the test was - 605 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps
Looks to me alot like Im on the wrong IP profile for my line as I have had 37mb download and 8mb upload for several months with no troubles. My pings to game servers have more than trebled aswell!!
Its clear something is wrong with my BT Infinity connection but how do I get my profile atleast corrected, without my fault reports dissapearing?
Solved!
Go to Solution.

Hi,
I checked out that reference number and it looks like it's being worked on at the minute. Someone should be in contact soon to update you. If you don't hear anything just send us an email through our contact form and we'll pick up the case instead.
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Custom fault message from OSB is not throw in BPEL

Hi,
I have created a custom fault error in OSB which is sent to BPEL.
<env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/">
<env:Header/>
<env:Body>
<env:Fault>
</env:Fault>
</env:Body>
</env:Envelope>
If my namespace in FAULT tag is "http://schemas.xmlsoap.org/soap/envelope/",
message is understood as fault IN BPEL. But if I change namespace, BPEL understands as reply message.
How can I use my custom fault message with different namespace as http://schemas.xmlsoap.org/soap/envelope/ ?
Regards,

SOAP Fault has a defined structure and defined namespaces. It does provide a placeholder for custom data though. Just like you can not change the namespace of Envelope of Body, similarly you cant change the namespace of Fault(if you want it to be recognized by the client apps). Any custom data you want to send in the SOAP Fault needs to be set as a child of 'detail' element of SOAP Fault. This custom data can have any namespace you wish. This Custom XML will be the element you define as Fault element in your WSDL
<env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/">
<env:Header/>
<env:Body>
<env:Fault>
<faultcode>env:Client</faultcode>
<faultstring>some error string</faultstring>
<faultactor>somedata</faultactor>
<detail>
{here you can put your custom XML content in any namespace which you have defined in the WSDL}
</detail>
</env:Fault>
</env:Body>
</env:Envelope>

Web fault reporting doesn't work

My phone line was tested and it came back as working but it isn't. I have removed all extensions and tested with 2 different phones at the master socket and a fault still occurs. The line works after a fashion but doesn't ring properly and also sometimes loses the incoming phone number information. Broadband is ok.
But the BT web site won't allow me to report it because the line was tested as ok but I know it isn't. This is a failure of customer service.
Also this link doesn't work (I am using Mozilla Firefox not Internet Explorer but this shouldn't make a difference)
https://www.bt.com/consumerFaultTracking/public/faults/reporting.do?pageId=21&s_cid=con_FURL_faults
So I can't use the web site to report the fault and I had to call an 0800 number with a mobile.
Not good.

The website is working fine from your link posted also you can call BT from this number From a mobile: 0330 123 4151 the charge for this call will come from you mobile calling plan
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Catching and rethrowing a SOAP Fault from an OSB 11g Proxy service

Hello,
We have a chain of proxy services (that last one of which calls a business service) in our 11.1.1.6 OSB project. At one of the lower levels, we successfully throw a fault like this:
<soapenv:Body xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Fault xmlns:soap="http://www.w3.org/2003/05/soap-envelope">
    <soap:faultcode>SOAP-ENV:Client</soap:faultcode>
    <soap:faultstring>Non-Existent User</soap:faultstring>
    <soap:faultActor>Client who consumed this Web Service operation</soap:faultActor>
    <soap:detail>
      <sc:UserNonExistentFault xmlns:sc="http://xmlns.sc.com/Services/V1">
        <sc:CustomerNumber>12345</sc:CustomerNumber>
      </sc:UserNonExistentFault>
    </soap:detail>
</soap:Fault>
</soapenv:Body>
In the proxy service which calls this proxy service, I tried to catch this fault in an Error Handler so that I could confirm that it's available for me to re-throw back up the chain. Curiously, the proxy service which calls that proxy service cannot see that fault. But rather it sees what appears to be an OSB-overridden fault:
<con:fault xmlns:con="http://www.bea.com/wli/sb/context">
<con:errorCode>BEA-380000</con:errorCode>
<con:reason>com.bea.wli.sb.pipeline.PipelineException</con:reason>
<con:details>
    <err:ErrorResponseDetail xmlns:err="http://www.bea.com/wli/sb/errors">
      <err:response-metadata xsi:type="sb:SBResponseMetaDataXML" xmlns:sb="http://www.bea.com/wli/sb/transports/sb" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
        <tran:headers xsi:type="sb:SBResponseHeadersXML" xmlns:tran="http://www.bea.com/wli/sb/transports"/>
        <tran:response-code xmlns:tran="http://www.bea.com/wli/sb/transports">1</tran:response-code>
        <tran:encoding xmlns:tran="http://www.bea.com/wli/sb/transports">utf-8</tran:encoding>
      </err:response-metadata>
    </err:ErrorResponseDetail>
</con:details>
<con:location>
    <con:node>PipelinePairNode</con:node>
    <con:pipeline>PipelinePairNode_request</con:pipeline>
    <con:stage>GetCustomerByNumber</con:stage>
    <con:path>request-pipeline</con:path>
</con:location>
</con:fault>
I have tried printing out the values of $body, $fault, $outbound and $inbound from the calling proxy service's Error Handler just to see if our <sc:UserNonExistentFault> is nested anywhere therein. Unfortunately, it is nowhere to be found.
How can we force OSB to NOT override our faults with OSB-framework faults and, instead, just throw our custom fault all the way up the chain and back to the consumer?
Thank you,
Michael

I think I figured this out.
In proxyService-2, build the <soap:Fault> and assign it to the body, then Reply with Failure (as you mentioned above).
When proxyService-1 receives this, it will still be in the $body variable. But the $fault variable is now populated with a BEA-38000 error. It seems that as long as the $fault variable has data in it, then the OSB system will throw that instead of my fault (ignoring the <soap:Fault> I put into the body).
So what I did was to Delete the $fault variable in the error handler of proxyService-1, then Reply with Failure (again).
It would seem as if the inner workings of OSB has some logic like:
if $fault is not null, throw the BEA-####### fault. Otherwise, return the contents of the $body.
By removing the fault, I effectively got to that "else/otherwise" condition.
Of course, the Reply with Failure is still needed to ensure that an HTTP 500 error is passed with the fault (per the SOAP specification).
Cheers!
Michael

Accessing the SOAP fault received by OSB Service Call Out

I have a proxy service with multiple OSB service call outs, which access a backend server via SOAP.
If the backend server returns a fault, the proxy service' exception handling kicks in and the exception handling flow is triggered.
That flow provides a variable 'fault', which holds the OSB fault information with the BEA fault code.
The variable holding the service call out response (to which I assume the backend servers fault is written) is not available in the exception handling flow.
I have multiple service call outs in my flow, all writing their response to different variables.
Is there any way to access the fault received by the service call out? Is there any variable available in the exception flow, to which that information is written?

Is there any way to access the fault received by the service call out?Please refer -
Re: Error Handling OSB
Regards,
Anuj

Fault Reporting and Repair Time

Is it me or is the fault reporting number for BT useless?
I realised our phone line wasn't working at about 20:00hrs in the evening. I live in an area with no mobile signal so drove the few miles needed to get a mobile signal and called 0800800151 to report the fault. After a few minutes following the menus it tells me it is doing a line test and at the end of the line test the automated service tells me there is no fault on the line and hangs up on me. I tried 4 times to find a series of menu options I needed to select to actually speak to someone. At first they told me no fault on the line. After explaining to them (several times) that I had unplugged all extensions, tried several different phones in the main socket only and I still had no dialling tone and that I also tried ringing my landline number but kept getting an error in connection message or number not in service message they agreed there might be a fault on the line and gave me an estimated repair time of 4 working days (not 3 as stated in BT's terms and conditions).
First it took 90 minutes to actually report the fault to a human being.
Secondly when I did talk to a human being they kept asking for an alternative number even though I kept on explaining I have no mobile phone signal at home.
Thirdly they did not tell me they could put a message informing callers there was a fault on my line - when I found this out for myself it took 18hours for the message to appear.
Fourthly 4 working days seems a bit extreme to fix a fault. I was told I would be kept updated online but it continuously says further diagnostic tests are being carried out from the diagnostic test centre (would that be the same diagnostic test centre that told me there was no fault on the line when I was trying to report the fault). Now living in a rural area I would notice if an openreach van was out and about but there is no sign of one so I don't believe anything is actually being done.
Is this the level of service that can be expected in the 21st century?

"BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment.
Openreach have a backlog of work, so installation and repairs are taking much longer than normal.
Openreach only have to respond to a fault in three days, repairs could take much longer than that, depending on the nature of the fault."
I do realise the above since that seems to be the standard reply here. However, I cannot contact openreach as they are not contactable. BT provide me with a service and BT do not give me this service so therefore I have to deal with them. My point is that the BT call centres are useless - they either provide incorrect information or no information at all and it always takes ages to actually speak to a human being.
The fault has been updated online (although I did not receive an e-mail as it says on the website to tell me there is an update to the fault) and says customer action is required and that I need to book an engineer.
This is all very well but:
1. The next available date for an engineer is 2 weeks in the future.
2. The website says they expect to have the fault fixed by the 4th of september (how is that possible if I need an engineer visit and the next available date is 2 weeks in the future?)
3. If I book a day off work will the engineer actually turn up (I only ask because I speak from experience on the broadband side of things - appointment agreed, I book time off work and then no one turns up). Bet I can't charge openreach (or BT) for a missed appointment and lost earnings for myself but if it is the other way around...........
As for the comment about using a cheap residential grade service - is that not what most people use. Should I be expected to pay for a business total care package or something for a residential home telephone? Would that make a difference (I deal with several total care leased lines at work and one fault took them a year to find)?

BT clear fault reports when there is obviously sti...

I have noticed in My BT that my fault reports are being cleared (resolved), or the notice below is displayed, when there is obviously still a fault. Clear requestWe think your fault is now fixed
Your fault should now be fixedThe problem with your broadband should now be fixed. If this is the case then please confirm by clicking the button below. If you are still having problems then please call 0800 111 4567
I have speed issues, related to high noise margins and a low IP Profile, which affects my Broadband and BT Vision / iPlayer. It has been going on for months, sometimes ok most times not. It is now to the point that I have had extremely poor speeds since the beginning of June. I registered a fault, via e-mail, I was fed up with phoning the 0800 111 4567 number, about ten days ago. I communicated my stats to the people that where looking into the fault a couple of times and asked them to keep the file open.
The fault is still there and I am still unable to use BT Vision 'on demand' or iPlayer.
Has anybody else had this experience

I started a thread in BT Vision, which basically show all my issues.
http://community.bt.com/t5/BT-Vision/Weird-and-Wonderfull-BB-Vision-Experts-and-Mods-Advice-Required...
Yes from advice from the forum, helpdesk, and others I have done all that I can. Stats and speedtester results are shown on the above.
From comments on the forum I know that speed and profile issues can take 3 to 5 days or even up to 10 to correct. But when the signal keeps dropping it is always back to square one. So I check fault tracking every couple of days to see if there is any progress.
I can understand that BT want to keep fault reports to a minimum, what I don't understand, when they have sophisticated equipment, that they can consider a fault resolved when it obviously is not.
Just wondered if anybody else has experienced this.
The mods are now looking in to my problem, I just hope they don't give up as it appears everybody else in BT have.

Can't access fault reporting page

Everytime i open the page to report a fault with my home phone line all i get is a blank screen. Is this a problem with BT's server? Although i can access the business fault reporting page.

I think the fault reporting pages are having 'issues', also there was a problem with certain number ranges not being recognised by bt.com faults.
If you have a 10 digit number (instead of 11) you might want to try calling the hep desk instead on 0800 800 151.

I've just completed a vunerability scan (Kaspersky 2010 suite) and it recommends Idownload a patch from the vendor (SA42517= fault report). there are no updates so is Firefox safe to use?

I've just completed a vunerability scan (Kaspersky 2010 suite) and it recommends Idownload a patch from the vendor (SA42517= fault report). there are no updates so is Firefox safe to use?

You are using a relatively old version of Firefox (version 3.6), you should update to the latest version (3.6.13), there have been quite a few security fixes since the one you are using. You can get it from http://www.mozilla.com - you can download the setup file then run it to install it, this will replace your version with the latest.

Open report with "Save as" and "Open with" dialogue

Hi,
I'm using jasper reports within my application. I manage to open them in a new window but in that case the url containing JasperServer username and password is shown. I would like to open the report without showing the url.
I tryed using a database procedure (http://sqlcur.blogspot.com/2009/02/jasperreports-in-apex.html) but all I get is a alert window saying "file does not begin with ' pdf-'". Couldn't see what is the problem (I used the same procedure as Ino has in his example) so I thought of another way. Is it possible, when someone clicks a button to open a report, to open that report with a "Save as" and "Open with" pop up window?
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<script language="JavaScript" type="text/javascript">
function openLAPopUpJasper(url){
w = open(url,"winLov","toolbar=false,menubar=false,location=false,resizable=yes, //scrollbars=yes,status=yes,fullscreen=true");
if (w.opener == null)
w.opener = self;
w.focus();
</script>
Thanks in advance!
Edited by: Josip on Oct 29, 2009 2:55 AM

Anyone?

XML Publisher Report with PL/SQL

Hi
Like to know how to develop the XML Publisher Report with PL/SQL, i did the following
1. created a pkg like as below
CREATE OR REPLACE PACKAGE BODY APPS.TEST_XMLTAG_PKG AS
PROCEDURE main (errbuf OUT VARCHAR2,
retcode OUT NUMBER
) IS
BEGIN
DECLARE
ctx DBMS_XMLGEN.ctxHandle;
xml CLOB;
BEGIN
ctx := dbms_xmlgen.newcontext('select * from scott.emp');
dbms_xmlgen.setrowtag(ctx, 'MY-ROW-START-HERE');
xml := dbms_xmlgen.getxml(ctx);
dbms_output.put_line(xml);
Fnd_file.put_line (fnd_file.LOG, XML);
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END TEST_XMLTAG_PKG;
this pkg produces the output with xml tag in the view log.
I have registered the conc program & xml rtf but it does not produce the output in PDF, , I am not able to get the xml tag when i click the Diagnostics --> View XML.
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Regards
Yram

I think the problem is because there is no begin and end tag. save the xml from the logfile and open with xml editor or IE.. then you will see the problem.
add Begin and end tag...then you should be fine.. i.e
fnd_file.put_line(fnd_file.output,'<EMP_DATA>'); -- begin Tag
tx := dbms_xmlgen.newcontext('select * from scott.emp');
dbms_xmlgen.setrowtag(ctx, 'MY-ROW-START-HERE');
xml := dbms_xmlgen.getxml(ctx);
dbms_output.put_line(xml);
Fnd_file.put_line (fnd_file.LOG, XML);
fnd_file.put_line(fnd_file.output,'</EMP_DATA>'); -- End Tag
Hope this helps..>Good Luck
Ravi

Creation of report with the help of report painter

Dear Experts,
I need report painter material, if any body have pls farward to me.
my intension to create controlling report with the help of report painter.
I am ready to award full points.
Thanks in advance
Regards
avudaiappan
Moderator - Please read this:
/thread/931177 [original link is broken]
Thread locked

Hello Chinasammy,
Report Painter allows you to create reports using data from SAP application components, which you can adapt to meet your individual requirements.
Many of your reporting requirements can already be met by using the standard reports provided by various SAP application components. If these SAP standard reports do not meet your reporting needs, Report Painter enables you to define your specific reports quickly and easily.
When executing a Report Painter report, it is displayed by the system in Report Writer format. You thus have access to the same functions as for Report Writer reports defined in the same way, and can combine Report Painter and Report Writer reports together in a report group.
Report Painter uses a graphical report structure, which forms the basis for your report definition and displays the rows and columns as they appear in the final report output.
To facilitate report definition, you can use many of the standard reporting objects provided by SAP (such as libraries, row/column models, and standard layouts) in your own specific reports. When you define a Report Painter report you can use groups (sets). You can also enter characteristic values directly.
Advantages of Report Painter include:
Flexible and simple report definition
Report definition without using sets
Direct layout control: The rows and columns are displayed in the report definition as they appear in the final report output, making test runs unnecessary.
=============================================
Below mentioned is the process for creating reports using Report Painter as a tool.
Selecting and maintaining a library for your report: As the transfer structure to Report Painter you use a report table, which is defaulted by SAP and can not be maintained. This table contains characteristics, key figures and predefined columns. In a library, you collect the characteristics, key figures, and predefined columns from the report table, which you need for your Report Painter reports.
When you define a Report Painter report, you assign it to a library. Reports assigned to one library can only use the characteristics, key figures, and predefined columns selected for that library.
When you create or maintain a library, the Position field determines the sequence in which the characteristics, key figures or (predefined) key figures appear in the Report Painter selection lists when you define a report. This allows you to position the objects that you use regularly in your reports at the beginning of the selection lists. If you do not make an entry in the Position field, you will not be able to use this object in Report Painter reports.
You can use either the standard SAP libraries for your reports or define your own.
(ii) Selecting or maintaining a standard layout for your report: Standard layouts determine report layout features and the format of your report data.If the SAP standard layouts do not meet your reporting requirements, you can create a new standard layout or change an existing one.
(iii) Defining row and column models: A model is a one-dimensional, predefined reporting structure that you can insert in either the rows or columns of your report.If you often use the same or similar row or column definitions in your reports, it is recommended that you create row or column models.
You must define the row and/or column models that you want to include in your report definition before you define the report.
You can also use the standard column models supplied by SAP.
(iv) Defining the report: Defining a Report Painter report involves the following steps.
(a) Define the report columns: You define the report columns using the characteristics, key figures, and predefined columns selected for the library that the report uses. Alternatively, you can use a column model for column definition. Column models are predefined column structures which you insert into your entire column definition, instead of defining each individual column.
(b) Define the report rows: You define the report rows using the characteristics selected for the library selected for the report.
Alternatively, you can use a row model for your row definition. Row models serve the same purpose as column models, but are used to define a report row.
Edit and format the report rows and columns in line with your requirements. (For example, you can hide rows or columns, define the column width or define colors for your report rows).
(iii)Define general data selection criteria for the selection of your report data: Selection criteria are the characteristics used to select data for the entire report. You cannot enter characteristics as data selection criteria if they are already being used in the report rows or columns.
(iv) Assigning the report to a report group: Once you have defined a report, you must assign it to a report group. A report group can contain one or more reports from the same library. However, reports that share the same data will select data more quickly and improve processing time.
Hopw this helps you. Please let me know if you need anything more and assign points.
Rgds
Manish

Fault reporting with OSB

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