Faxing using internal modem

I just bought and installed an internal modem. I can see it in More Info/Modem information.
My Fax List shows "internal Modem."
But when I try to use the darned thing, it won't send. Sometimes it says "Fax held until 12:35pm" or such, or it says, "Fax cannot be sent."
(Phone line is working)
When I look at "Show Info" from Fax List, It says "Internal Modem," but "Host" and Driver Version are blank.
Here what I see in Modem Information:
Modem Model: Spring
Firmware Version: APPLE VERSION 0007, 7/31/2000
Country: 22 (United States, Canada, Guam, Hong Kong, India, Latin America, Philippines, Thailand)
Driver: com.apple.driver.AppleSCCSerial (v1.2.6)
Interface Type: Serial
SKU Name: UCJ
Modulation: V.90
Hardware Version: 6.0F
I'd love to be able to fax from my G4.
How the heck do I set it up and send a fax?

From my mac help topics (after hours of web searching...):
Try this solution:
1. system preferences>network>internal modem>ppp>ppp options>DISABLE this option:"Disconnect if idle for....minutes"
2. system preferences>network>internal modem>modem: if the chosen option is "apple...56k modem (v.92) CHANGE it to (v.90) from the pop-up menu.
May be you'll need to restart your mac.
on my Mac it WORKS!
(G4 Dual "mirror", 10.4.11, built-in apple internal modem, Internet connection with external cable modem, phone connection - digital)

Similar Messages

Sending Faxes using internal modem and DSL

I found that I can receive a fax, but I cannot send one. When I try and send one the internal modem tries to connect to the internet using "internet connect". It searches for a number to connect to the internet. Since I am using DSL now I don't have a phone number to dial into the internet. If I put my phone number in it calls me and gets a busy signal.
Can someone tell me how I should be configuring the internal modem?

From the Knowledge Base at
http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh1797.html
Sending a fax
You can fax files directly from your computer to any fax machine or computer that is set up to receive faxes. If your computer has a modem that is connected to a phone line, it is automatically configured to send faxes.
Open the document you want to fax.
Choose File > Print.
Choose Fax PDF from the PDF pop-up menu.
Type the fax number of the user you want to receive your fax in the To field.
You can also choose users directly from Address Book by clicking the Address Book button to the right of the To field. Be sure you have a fax number listed for each user you choose in Address Book. For more information about using Address Book, see Address Book Help, available in the Help menu when Address Book is open.
If necessary, type the dialing prefix required for the phone system you're using in the Dialing Prefix field. (For example, if you need to dial a 9 to access an outside line, type 9 in the Dialing Prefix field.)
If you want to send a fax through a modem other than your computer's built-in modem, choose it from the Modem pop-up menu.
If you want to send a cover page with your fax, click the Use Cover Page checkbox and type a message in the Message field.
If you need to change any of the preset faxing options, choose the type of options you want to change from the Fax Cover Page pop-up menu. (To see options for the application you're using, choose the application from the pop-up menu.)
If necessary, select options for the type you chose. (For example, you can select the number of copies you want faxed if you chose Copies & Pages in step 8.)
Tip: If you have a combination of options that you frequently use when faxing a document, you can save it as a "preset." After choosing your options, choose Save As from the Presets pop-up menu and type a name for the set of options. If you want to use this set of options when you fax a document, choose its name from the Presets pop-up menu.
Click Fax.
The fax is sent as soon as your modem is available. (For example, if you're using your modem to connect to the Internet, the fax is sent after you disconnect from your Internet service provider.)
You may want to send your fax at a later time. For example, you may want to send it at night when telephone rates are lower. Just choose Scheduler from the Fax Cover Page pop-up menu, and enter the time. Make sure your computer is on, is not asleep, and is connected to your phone line at that time.

Broadcasting/sharing wireless using internal modem or airport

Until recently I have been able to send out a wireless signal to my colleagues after connecting my computer to a port via dsl (powerbook g4). Not sure how it was turned on, but one day I just found out this computer acted as a wireless hub. Then a few days ago I tried to pick up wireless myself (which it was previously unable to do), and since I have gotten that working, I can no longer send out a wireless signal. I have taken out the wireless card, but still to no avail. I have set my connection settings to - Sharing: on using internal modem; airport: on. Location: automatic; view: airport. Now, my internal modem reads: idle, as does my airport. I'm guessing this is the crux of the issue, but have no clue how to solve it. Weird thing is, the other computers recognise my wireless signal, say they are connected to it, but cannot get on the web through it. I am an absolute imbecile when it comes to this stuff, and have been racking my brain, so if anyone could help me I would be extremely grateful. Thanks, please, for the love of God help.

Jasonislost, Welcome to the discussion area!
Are you wanting to use the PowerBook to share a DSL
connection or a dial-up connection?
DSL connections are typically Ethernet and have
nothing to do with the internal modem.
If you are trying to share a DSL connection, you
should only need to visit the Sharing preference pane
and enable Internet sharing from Ethernet to AirPort.
BTW, life would be simpler if you used a wireless
router instead of your PowerBook to share the DSL
connection.
wow, thanks so much Duane, that worked perfectly. Phew, I am so grateful, and wow that was quick. Thank you infinitely, I feel a little dumb that it was apparently so simple, but I'd rather feel dumb than confused. Thanks again, man, I really appreciate it.
Jason

HOW TO SEND FAX THROUGH INTERNAL MODEM

Hi,
I am trying to use my computer to send a recieve faxs. I am connected to the internet via infar red port. And I am under the impression I can use my internal modem to send and receive faxes.
I have hooked the phone socket to internal modem input on my Lap top and have tried many times to send and receive but it says my modem is not set up.
Looking in prefs it is not set up, but it wants a telephone number for dial up.
I have broadband so have no idea about a telephone number for dial up.
Is there a way to set the modem up to receive and send faxes and still be connected to broadband internet?
Hope you can help,
Jamie

If you want to use the modem to send and receive faxes, then you don't want to have the Network trying to control it, you should disable the modem port in the Network prefs and use only the Ethernet port. You can use the Network prefs to troubleshoot to ensure that the modem is in working condition, but you can't have the network dial-up taking control of the modem at the same time as you want to be waiting for a fax or sending a fax. This can cause the modem to get hung, and you will get the waiting behavior that you described.
You should just be able to receive faxes by checking the "Receive faxes on this computer" button in the Print & Fax Prefs. If you had an external modem you could see some activity lights come on as soon as you check the box as it goes into standby to answer a call mode, with an internal the only way to know it's working is to send yourself a fax.
To send a fax, I think you might need to configure a Fax printer, if you don't seem to have one already. Click the "Setup Fax Modem..." button at the bottom of that Print & Fax Prefs. IF you launch /Applications/Utilities/Printer Setup Utility can you select from the View Menu: Show Fax List and does anything show up in the list? You should have a Fax List and fax printer in that list similar to your Printer List and whatever printer you have installed.
To check if the modem is even working you may have to use some modem terminal utility like ZTerm that will let you type simple commands and check the modem response. For example AT should result in an OK. With the internal you can't check the activity lights to see if you are receiving data or sending data, so I'm not sure how else you can verify the internal modem is actually functioning. It might be worthwhile checking that first, or if you know you can use it for dial-up, I still use my modem as a backup for when DSL goes out (rarely).

Unable to send fax via internal modem

Until two days ago our internal modem was working fine we have been able to send faxes with no problem. I have ran disk first aid and repair, but the modem still is not able to send a fax. We have check the phone line and there is a dial tone up to the computer, but not dial tone in the computer. Is my modem dead or is there another way to fix the problem.
Thanks

If you want to use the modem to send and receive faxes, then you don't want to have the Network trying to control it, you should disable the modem port in the Network prefs and use only the Ethernet port. You can use the Network prefs to troubleshoot to ensure that the modem is in working condition, but you can't have the network dial-up taking control of the modem at the same time as you want to be waiting for a fax or sending a fax. This can cause the modem to get hung, and you will get the waiting behavior that you described.
You should just be able to receive faxes by checking the "Receive faxes on this computer" button in the Print & Fax Prefs. If you had an external modem you could see some activity lights come on as soon as you check the box as it goes into standby to answer a call mode, with an internal the only way to know it's working is to send yourself a fax.
To send a fax, I think you might need to configure a Fax printer, if you don't seem to have one already. Click the "Setup Fax Modem..." button at the bottom of that Print & Fax Prefs. IF you launch /Applications/Utilities/Printer Setup Utility can you select from the View Menu: Show Fax List and does anything show up in the list? You should have a Fax List and fax printer in that list similar to your Printer List and whatever printer you have installed.
To check if the modem is even working you may have to use some modem terminal utility like ZTerm that will let you type simple commands and check the modem response. For example AT should result in an OK. With the internal you can't check the activity lights to see if you are receiving data or sending data, so I'm not sure how else you can verify the internal modem is actually functioning. It might be worthwhile checking that first, or if you know you can use it for dial-up, I still use my modem as a backup for when DSL goes out (rarely).

Faxing from internal modem

I've been using the internal modem on my G4 for years, works great. I've had it connected to a 2nd line which I split with an "A" - "B" switch between my G4 and Sharp fax machine. I now want to eliminate the 2nd line and fax through my main line, but when it's connected, nothing works. Do I need another devise to recognize a fax signal and voice signal? Would appreciate your help - GoodOleBD

I think the usual way to do this is to sign up for "distinctive ring" with your phone company for a second phone number on the same line. Some modems can recognize the distinctive ring of a call going to the fax number and answer the incoming fax call. A voice call coming in on your regular phone number won't have the distinctive ring and the modem won't answer it. I'm not sure if your phone will still ring when a fax call comes in. Your phone may be able to tell the difference and stay silent. Your phone company may be able to answer that question. The challenge will be finding a modem that works with Mac OS-X and recognizes distinctive ring and answers incoming fax calls. I don't know if your built in modem is capable of recognizing distinctive ring. I really doubt it. There are very few modems available for the Mac. They're all external USB modems. Most of them don't answer incoming fax calls. I did extensive testing of every Mac modem I could find a few years ago. I eventually had to buy Apple's external USB modem and upgrade to Tiger so it would work. It was the only Mac modem I could find that would answer an incoming fax call. I had to download "Pagesender" software because Tiger wasn't capable of answering an incoming fax call. I didn't have to purchase Pagesender just to receive incoming calls though. Tiger is capable of sending outgoing faxes. Panther works perfectly for sending and receiving faxes. I didn't need Pagesender or any third party fax application with Panther. For faxing with Jaguar and older I used FAXstf X. I recently got rid of all my land lines. I had separate lines for voice and fax. I switched to a cell phone for voice and a free eFax account for receiving faxes. I don't send out faxes anymore. Getting rid of the phone lines saved me a lot of money.

IMac11,2: How do you use internal modem without a modem port?

This is driving me nuts. How on earth do I dial up somewhere from my iMac, or even send or receive a fax, when there is no modem port to connect my modem lead to, and thus connect the Mac to a phone line?
I rang Applecare but they didn't even seem to know there was an internal modem on the Mac, or even how it used to work with a direct connection to the phone line. They seemed to think I could attach the modem lead to my router. But I rang BT re my Home Hub 3 and they didn't know either. There is no modem socket on the router.
So I searched Apple Support and found a reference on page 11 of the following manual:
http://manuals.info.apple.com/en_US/iMac_Early2009_UG.pdf
saying:
"To use a dial-up connection, you need the external Apple USB Modem, available from the online Apple Store at www.apple.com/store or from an Apple Authorized Reseller. Plug the Apple USB Modem into a USB port on your iMac, and then use a phone cord (not included) to connect the modem to a phone jack"
But when I rang the Apple Store they said they didn't sell Apple USB modems. They, too, didn't seem to have any idea of what I was talking about.
I cannot be the only person in the world who wants to dial-up places from their Mac. There are three reasons for wanting direct dial-up:
1) Sending and receiving faxes
2) Connecting to a company server via dial-up (and I am talking a major national newspaper here, not a small outfit)
3) Using a dial-up internet service when the broadband goes down
All very good and important reasons for needing to be able to connect the Mac to the phone line, I am sure you will agree.
But how on earth do I do that now?
Thanks
Sarah

Hi Niel,
Thanks for the speedy reply.
But my iMac does seem to have an internal modem because it shows up in Network prefs under the list of available connections, and there is still a fax option in System prefs too.
Plus it shows up in System profiler under Network/Locations/Automatic as follows:
Internal Modem:
Type:          PPP
IPv4:
Configuration Method:          PPP
IPv6:
Configuration Method:          Automatic
Proxies:
FTP Passive Mode:          Yes
PPP:
ACSP Enabled:          No
Display Terminal Window:          No
Redial Count:          1
Redial Enabled:          Yes
Redial Interval:          5
Use Terminal Script:          No
Dial on Demand:          No
Disconnect on Idle:          Yes
Disconnect on Idle Timer:          600
Disconnect on Logout:          Yes
Disconnect on Sleep:          Yes
Idle Reminder:          No
Idle Reminder Time:          1800
IPCP Compression VJ:          Yes
LCP Echo Enabled:          Yes
LCP Echo Failure:          4
LCP Echo Interval:          10
Log File:          /var/log/ppp.log
Verbose Logging:          No

Faxing with Internal Modem - Mac Mini and DSL

I have a first generation Mac Mini with an internal modem, and am trying for the first time to send a fax. I believe I've configured the faxing feature correctly through the print/fax preferences. I have DSL connected through ethernet. When I send the fax, it shows in the menu that it is dialing (but no sound), and then on the status window, it says it's on hold. It then redials in another 6 minutes or so and then same thing happens again--on hold. Eventually after several tries it disappears from the status window, and there's no indication that the task was completed.
What I'm wondering is, is it actually possible to fax using DSL? I called my ISP (Earthlink) who said I needed an external fax machine, that I couldn't fax with in internal modem. This led me to believe he had no idea what I was talking about. He referred me to Apple. I called but they are closed.
I'm trying to fax to a governmental office, so perhaps they are closed to, and that's why it isn't going through?
Or do I need to be doing something differently.
Help is appreciated.
Thanks,
Esther

Hi Esther Le Sieur: Unfortunately you can't fax through DSL. If you do have an internal modem you can certainly use that. You will need to use a regular phone line from the modem to a regular dial-tone jack. Depending on how your DSL is installed, you may have access to a regular dial-tone jack at or near where your DSL is connected.
Good Luck
Stedman

Error faxing from internal modem

I'm getting this message in the Job Info box for the internal modem: cgpdftoraster: cupsRasterInterpretPPD had an error: Unknown operator “level2”!
I've gotten the same message twice, from a doc made in InDesign and TextEdit. I'm using Vonage. This is the first time I've tried to fax from my new Mini.
Thanks in advance for any help.

"level2" points me to a problem with the document type. Try printing the document in an other postscript level or save & open it in Preview and save it as a JPG or PNG and fax it.

Faxing using Apple Modem (or any other) in Windows XP on a Macbook 5.5?

Hi, hope I'm posting in the right discussion board. I'm currently using Windows XP on a Macbook Pro 13" 5.5. I need to be able to fax directly from the computer. I wanted to know if you can use the obsolete Apple Modem (if I can find one in eBay) to do it in Windows XP. (Or another third party modem that would work)
I don't want to use a fax subscription service as I only send 1 or 2 emails per months. This is for some businesses that don't have email.
Thanks for your help!

Hi,
As indicated by this article, Mac OS X 10.4.3 or later is required for the Apple USB Modem.
You should probably look for an appropriate USB modem for Windows instead, if you intend to send fax messages under Windows XP.
Jan

Using internal modem for sound input

This is possible in OS 9 using the Sound control panel- I use it for recording surveys I do over the phone. However, it would be nice to use OS X since I do everything else with that. The only options in the Sound pane are Internal/External microphone and "Sound Input", whatever that is. Any ideas? Thanks!

Quick google search brought up this site: http://www.blackcatsystems.com/software/audiocorder.html
You could give that a try.

Unable to fax or ad internal modem in tiger 10.4.8

I am attempting to use my fax for the first time in about a year. I go through the steps to set up the internal modem, but it doesn't show up in the "Network Port Configurations" tab under Network in system preferences. Furthermore, when attempting to add a 'fax" in the printer dialogue, there is nothing to select.
Is there a way to reinstall the modem? It seems as if it has gone missing... I have tried several tricks outlined here to make it 're-appear' but they are not working for me. Anyone have any suggestions?

Well, not professing to be an "expert" in this area, I would, nevertheless, be of the mindset that if System Profiler doesn't see your modem, then, as you have postulated earlier, you may have a bad internal connection to the modem board, or the modem is toast.
If you take your computer in to Apple and they diagnose it as a faulty modem board, FWIW, http://hardcoremac.stores.yahoo.net/modems.html offers some used internal modems for a couple of different old-school Macs (like mine). A google search on "internal modem" and whatever the style/model of your computer is, should turn up additional sources for internal modems for your computer, should that be the case.
HTH
(if this solves your problem, or is actually helpful towards arriving at a solution to your problem, please consider marking this reply as "helpful" or "solved" in order to award points. This is in addition to (if applicable) marking this question as "answered")

SAPConnect :: FAX uses wrong FROM address

Hi guys,
We've successfully upgrade our old 4.6C system to SAP ECC6.
We still have a minor issue with sending faxes.
We've installed a Hylafax-server which will send the faxes using a modem.
On this Hylafax server, a mail relay server is installed as well.
Basically SAP (SAPConnect using communicationmethod FAX) will send an email to the Hylafax server with a PDF attached. This email will be received by the mail server and hylafax will fax the PDF attachment.
Hylafax will then send an email back to the address shown in the "FROM" field of the email to indicate whether the fax was sent successfully or not.
Now... everything works perfect, except SAP always sends the email to the fax server with "from" address "0000000000000000@<domain>" instead of the SAP user's emailaddres filled in using SU01.
The weird thing is that we tested this before the upgrade on a test SAP server, and it worked on the test machine..
Also, on the same SMTP node, using communication method "INT (internet)" it works perfectly.
But using communication method "FAX", this problem occurs.
Does anyone has any suggestions on what could be the problem?
At this oment I'm running out of ideas.
Many thanks in advance.

We have faced same/similar problem.
We use SAPConnect SMTP for fax. Faxes geet forwarded as SMTP mails to a fax service provider, and gets faxed from there. SAPConnect picks user's email address from user master as "Sender" address. It is working perfectly fine in R/3 4.7 production environment.
We upgraded the system to ERP 6.0 EHP4 on a sandbox server. Now the SAPConnect behavior changed. Instead of using the email address from the user master SAPConnect picks the Fax Number from the usermaster and forms the sender address as "Fax=+faxnumber@defaultdomain". Now our Fax service provider cannot recognize the sender, and rejects/drops it.
WORKAROUND: One workaround that we found was to delete the fax number from the user master. Now SAPConnect falls back to email address from user master. (SAPConnect trace shows "Sender address for communication method FAX not found", "Use e-mail address for sender").
Hope this helps.
Regards,
Kuriakose Varghese

Fax: sending using system 10.5.8 via internal modem

I have an iMac PPC G5 with internal modem and wireless mouse and keyboard using system 10.5.8. I have wireless internet service and also have a telephone line connected to the computer. I have attempted to fax a Word document, in doing so have gone to pdf fax via the printer and have had no success sending. When I open Fax Queue it shows that Bluetooth is printing the fax and is waiting for the modem to become available which it never does. I have unplugged my wireless connection to the internet to see if that made a difference but is no different from being connected.

Well, your printer and modem profile look exactly the same as mine, and faxing works for me.
The line in your Bluetooth profile URI: fax://dev/cu.Bluetooth-Modem interests me, though. In your other thread, you mentioned that when you try to fax through the internal modem you get a message about "waiting for Bluetooth" or some such. I don't know enough about Bluetooth (my Mac doesn't have it) to know if that's what's causing the problem. But it seems plausible that there's some sort of interference. My only suggestion for now is to try disabling Bluetooth (borrow a wired keyboard and mouse if you don't have your own) and see if the problem persists.
If disabling Bluetooth fixes it, perhaps a crosspost in the Bluetooth forum might attract some responses from some more knowledgeable people on how to permanently fix it.

Why can't I use my internal modem to fax?

Since installing Leopard, my fax program (FaxSTF Pro) no longer functions. So I uninstalled FaxSTF, went to System Preferences (Print and Fax), set up my internal modem as a fax, etc. When I try to send a fax nothing happens. When someone sends me a fax, the modem answers, but nothing appears in my fax folder. Can anyone help? Thanks.

I found the solution in case anyone out there has this problem. After contacting Smith Micro (who sell faxSTF Pro), they directed me to an uninstall program on the website called FAXterminator. Here is the link.
http://support.smithmicro.com/techsupport/kb.cfg/php.exe/enduser/stdadp.php?p_faqid=1076&pcreated=001046472602
After running the program, faxSTF Pro no longer answered the phone, and the built-in Apple system functioned normally.

Faxing using internal modem

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