Fed up with BT-18 months of problems ignored.

Here I am again to complain that my broadband hasn't increased beyond 150kbp/s this evening.
I run the BT speedchecker and it says 4mb.  I run any other speed checker and my own independent
Linux tests I get ~ 150kbp/s early in the morning.
I have complained every week or so for EIGHTEEN MONTHS about this.  I PAY MORE than my
neighbours for broadband who ALSO SUBSCRIBE TO BT and they get FASTER SPEEDS (~5mb).
What is the point?  I give up.  I have not seen any youtube videos for a year (impossible) I find it
almost impossible to ebay.   I find it hard to stomach when I am paying the maximum rate for my
broadband. 
I regret the day I subscribed to BT.

In your other post, a mod offered help fixing the call quality on your phone line (should be fixed as a phone fault). Did you follow it up with them?
Have you tried the quiet line test (corded phone into test socket, Dial 17070, then option 2). You should hear nothing.  You might find that changing ISP doesn't actually fix your problem and you'll end up having to get BT Openreach in anyway.
Have you tried the speedtest (using Linux as you did earlier is a great idea as it means no virus exists during the test) with your ADSL router plugged into the master socket? Do you have any extensions?
Could it be a flakey ethernet card or cable or microfilter? They do go bad and it's always worth eliminating the possibilities.
Have you checked there are no hot VPs at your exchange?
http://usertools.plus.net/exchanges/
Are you willing to post up your ADSL stats? The forum gurus will at least be able to eliminate that as a possibility:
Assuming you have a Homehub, please could you post up the ADSL stats:
In a Web Browser:
http://192.168.1.254
Click on A-Z in the top right
ADSL Settings
Copy and paste all the information from that into this forum post.
Hopefully we (as a community) will at least be able to give you some pointers before you jump ship,

Similar Messages

  • I am fed up with Spring and Apple passing me off to one another and neither will fix the problem. I am unable to receive a connection on my phone.

    I am fed up with Spring and Apple passing me off to one another and neither will fix the problem. I am unable to receive a connection on my phone.
    The internet goes out and I have to reset network setting each and every time. This is only a temporary solution which by the time I release the line with Spring or leave the apple store the issue is back. Sprint indicates that it is a know issue with the Iphone 5 and apple says it is a network issue as Sprint's network is not up to par with the Iphone and can not meet the expectations on the Iphone 5.
    I have attached a few picture, as you can see it clearly says I have 5 bars and 3g available but I have no connections what so ever.
    This issue affects all data and so I can not send or receive picture messages, use apps, or access the internet. The data goes in and out intermittently and it seems the phone chooses what I can and can't do.
    For example I can watch Youtube or Vevo videos but I can not access Facebook or Instagram.
    Is anyone else having this issue?
    I will soon loose my patience....
    I have reset my phone three time and have reset network and other setting mutltiple times.

  • I am having problems with my burst mode on my iphone 6 plus it is slower than  the facetime camera after i updated to ios 8.3 apple please fix this issue i am fed up with all your mistakes

    i am having problems with my burst mode on my iphone 6 plus it is slower than  the facetime camera after i updated to ios 8.3 apple please fix this issue i am fed up with all your mistakes

    Gerald
    If you had taken time to read the Terms of Use you agreed on joining this Community today you would have realised that Apple is not here
    neither reading nor responding on this User Community
    http://www.apple.com/feedback/

  • BB bold calendar sync with Yahoo mail July 2011- problem remains unresolved for months

    Having a problem ,as are many other bb users with sync calendar entries.  Syncs contacts/ media but loses connection when sync dates.
    I have just started working from home.. this is a huge problem to me and as far as I can see from other forums is a Yahoo software problem which remains unresolved both by bb and yahoo for a number of months.
    Problem is bb are going to start losing customers inc myself. If solution is not imminent  I am going to switch to iphone when my contract comes up at the end of the summer.
     ( I would prefer to stay with bb but if they are unable to provide customer support to resolve these issue it leaves me no choice)
    P.S I have tried every fix advised with no positive result

    Hey usannie,
    Welcome to the BlackBerry Support Community Forums.
    If you switched to Yahoo! Beta the synchronization is not currently supported.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • Cannot connect to Net, have done for last 12 months no problem, I have other apple products that are connecting to the same hub happily. The hub is seen and the signal is strong, it just doesn't connect. I have reset the network settings with no joy.

    cannot connect to Net, have done for last 12 months no problem, I have other apple products that are connecting to the same hub happily. The hub is seen and the signal is strong, it just doesn't connect. I have reset the network settings with no joy. Any help much appreciated?

    Try restarting your WiFi router by removing power to it for 30 seconds.

  • HT201210 cont contact apple server error please help with ipad touch 4. im just fed up with apple please help me because why is it only apple with these kind of problems?

    cont contact apple server error please help with ipad touch 4. im just fed up with apple please help me because why is it only apple with these kind of problems?

    If you mean updae server
    Update Server
    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - For one user uninstalling/reinstalling iTunes resolved the problem
    - Try on another computer/network
    - Wait if it is an Apple problem
    Otherwise what server are you talking about

  • Hi Apple! I am having a few problems with my 6 month old iPad mini (ios 7.1.1). I am using my iPad and then some time later it just restars! Don't know why and it just keeps doing it! Please fix or if I restore my iPad will it do any good? Thank you

    Hi Apple! I am having a few problems with my 6 month old iPad mini (ios 7.1.1). I am using my iPad and then some time later it just restars! Don't know why and it just keeps doing it! Please fix or if I restore my iPad will it do any good? Thank you

    Plug your iPad into your computer, open iTunes, and click Restore. This will reset your iPad to factory settings, so make sure everything important is stored safely. Once the restore is complete, do NOT restore from your backup.
    If you still have problems, take the iPad to the Apple Store or another AASP (Apple Authorised Service Provider). If you're still within warranty, any service will be of no cost. Check your serial number here or find your receipt.
    Hope I've helped!
    PS: This is a peer-to-peer forum. Apple generally doesn't pay attention here.

  • I am so fed up with Apple and their lack of testing on Security Updates!!!!

    I am so fed up with Apple, i have lost all hope in them whatsoever. Today i installed the Security Update 2007-009 1.1 and when prompted to restart did so, only to wait 5 minutes with my computer just idling and not restarting. So I then went to the apple menu to restart but still nothing happened. Pushed the Power button on my Mac and it brought up the dialog box for:
    ...Log off...Restart...Shutdown
    But then it quickly logged-out giving me no time to even click on restart , so i logged back in , tried again, and of course it did the same thing again, so i logged back in and force shutdown holding down the power button for 5 seconds. Finally it shut down so i then Powered it back up, logged in with no problems.
    Since the Security Update includes the update of Logic 8.0.1, I went straight to it in applications but found the Logic icon & Logic Node icon replaced by Blue folder icons. Upon clicking on Logic i was prompted with an error stating that it could not open because the file was corrupt, so i decided to delete Logic and along with Logic Node and empty the trash so that it would remove all its files. But now when i clicked on Trash, the window would not come up. I tried just empty trash from the dock but it would not empty the trash either. I can not open any finder window from my dock's Finder Icon.
    I can open finder by clicking on Macintosh HD on my desktop but when i navigate through my folders all of my file icons have these weird sort of Distorted Scan lines through them.
    So i decided i would open disk utility and try and repair whatever the **** is going on. Pressed verify Disk and it tried to Verify the disk but came back a minute after idling, giving me this error:
    Verifying volume “Macintosh HD”
    Checking HFS Plus volume.
    Checking Extents Overflow file.
    Checking Catalog file.
    Checking multi-linked files.
    Checking Catalog hierarchy.
    Checking Extended Attributes file.
    Checking volume bitmap.
    Checking volume information.
    Invalid volume free block count
    (It should be (It should be 4 instead of 6294237)
    Volume Header needs minor repair
    The volume Macintosh HD needs to be repaired.
    Error: The underlying task reported failure on exit
    1 HFS volume checked
    Volume needs repair
    Here is a screenshot of Disk Utility: http://i58.photobucket.com/albums/g269/DjViral/Picture1.png
    So obviously something is wrong because it reported failure on exit and Disk Utility will not even let me click on "Repair Disk", it is just faded out, un-click-able.
    I would like to know what is wrong, and why Apple is releasing such **** as Security Updates. I mean isn't the whole point of a security update to make your computer more secure. Is this a joke or something?
    I have lost all respect for you Apple. Not too mention this happened only 2 months ago with your last security update and i had to get my computer serviced which took 3 weeks. You better explain yourselves, apologize and start getting your sorry act together.

    when prompted to restart did so, only to wait 5 minutes with my computer just idling and not restarting. So I then went to the apple menu to restart but still nothing happened. Pushed the Power button on my Mac
    You should not have done that, it is a process that should never be interrupted.
    For next time:
    There are no guarantees, but following this procedure when installing updates and upgrades on your Mac will go a long way towards avoiding unpleasant after effects and ‘post-update stress disorder’.
    It is also worth noting that it is an extreme rarity for updates to cause upsets to your system, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
    So before you do anything else:
    If you can, make a full backup first.
    Turn off sleep mode for both screen and hard disk.
    Disconnect all peripherals except your keyboard and mouse.
    1. Repair Permissions (in Disk Utility)
    2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
    At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
    3. Download the correct version of the COMBO update from the Apple download site. If your car runs on gasoline you would not want to fill the tank with diesel, so don’t try to install the PPC updater on an Intel Mac!
    If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
    Using the Combo updater ensures that all system files changed since the original 10.4.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.4.9 to 10.4.10. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
    Now proceed as follows:
    4. Close all applications.
    5. Unplug all peripherals except your keyboard and mouse.
    6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
    7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
    8. Once your Mac is awake, repair permissions again, and you should be good to go!
    If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious!
    9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them 10.4.10. compliant. Give them a weeks or two while you regularly check their websites for updates. This applies particularly to plug-ins for Safari 3.
    N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
    Lastly, Apple's own article on the subject of Software Update may also be useful reading:
    http://docs.info.apple.com/article.html?artnum=106695

  • Fed up with your X6 anyone? Add your bugs...

    X6 owners - fed up with your terrible quality phone?
    Please have a read and add your own bugs if you want - I want to write to Nokia with some of the main ones that need to get sorted, and soon. Surely with enough support / evidence they can't ignore us (although I'm not holding my breath!). You know, I'm struggling to find a thread on this forum which isn't about an 'issue', 'bug' or 'problem' with the phone. I'm fed up with it. We all paid a lot of money for the phone (whether it was part of a contract or not) and I just want it to WORK.
    It is without doubt the worst phone I've ever owned. Anyone else with me?
    Glitchy, buggy, slow and unpredictable don't even begin to describe it...I'm now on my second one, with the first one deciding to pack up a few months back with a dropping signal problem (from full bar to no bar in about 5 seconds, and then back to full back about 15 seconds later) - Nokia deemed it BER and after a letter from me, replaced it with a new one...the fact that the second one has exactly the same issues as the first confirm to me just how terrible the build quality of the phone is.
    Any of the below issues sound familar to anyone? Some are phone related, others app/Ovi/Nokia related :
    * Ovi Maps freezing during navigation, even when you're not interacting with the phone or running any background apps. Literally just spontaneously. Requires hard restart most of the time as you can rarely force it to close.
    * iPhone 4 style signal issue whereby holding it in a normal 'phone grip' fashion results in signal dropping completely or nearly completely.
    * General signal drops during calls - anyone else notice you can be on a phone call in a full signal area (with 3G etc) and calls will just drop; take a look at your phone and you have no signal? Give it 30 seconds and you'll be back up to full bars again.
    * Spotify (if anyone has it) just randomly crashing ALL THE TIME, again without any background apps running (ironially it seems to be more reliable with a few things running in the background)
    * Facebook app thinks stuff that happened two weeks ago is the latest news that it wants to tell me about. Hit refresh and it still thinks old news is new news. Reinstall and wiping of all user data to no joy (same issue even post-phone reset)
    * "Realplayer" able to play about 3% of videos I want to watch on the internet - basically a few MPEGs...don't even think about a low-res MP4 stream (where we get the dreaded "Trying to play partially" message). Any UK owners tried running a stream off m.tvcatchup.com? Good luck!
    * (Just a general gripe here but) Lack of widget support for the homescreen and general lack of integration support for 3rd party apps to the OS - why oh WHY in this day and age of smart phones are S60v5 Nokias unable to have apps like Facebook spider in to some of the phone's functions? E.g. notifications on the homescreen (the original iPhone was able to do this in January 2007, its now September 2010 Nokia - wakey wakey) and profile pictures linked in with the phone's address book (my friend's HTC Desire does this VERY nicely; I'm jealous).
    Before my X6, I had a 6230i (don't laugh, I know its ancient but it worked a treat, absolutely bomb proof which is why I never bothered upgrading)...I just don't understand how backwards this phone seems to be in terms of its flimsy build quality and diabolical OS.
    This will definitely be my last ever Nokia. Seriously...I've been a Nokia fanboy all my life but I'm just embarassed by this phone. It is absolute rubbish and I so so so wish I'd gotten a Blackberry or Android. Talk about less hassle.
    I'm running v21.0.0.4, although I feel I might as well be running an Alpha build of S60v5.
    Any other annoyances and bugs, boys and girls?
    p.s. the camera may be its sole redeeming feature - very good photo quality for a phone - takes the iPhone to the cleaners.

    On balance I agree with bazyeo, I am another long term X6 owner (Dec 09) and on the whole I am fairly pleased with the phone. Sure it's not perfect and one of my major personal gripes with the phone is the relatively poor RAM allocation that Nokia decided upon during the hardware design but it's hardly a show stopper for me. I guess I was spoilt as my previous phone was a Nokia N82.
    muirio wrote:
    ... You know, I'm struggling to find a thread on this forum which isn't about an 'issue', 'bug' or 'problem' with the phone. I'm fed up with it...
    Oh come on!! This is a user support forum, you know? Where people come for help when they have problems with their phones. It's pretty obvious that you'll read the majority of threads where owners have issues... that's because they have come here for help. You're hardly going to get a bunch of threads where owners turn up out of the blue to thank Nokia for a problem free phone. That's like saying all you see at a hospital are sick people.
    muirio wrote:
    ... It is without doubt the worst phone I've ever owned. Anyone else with me? ...
    Not even close, try the N80 on V3 firmware... now that was an order of magnitude worse.
    muirio wrote:
    ... Any of the below issues sound familar to anyone? Some are phone related, others app/Ovi/Nokia related :
    * Ovi Maps freezing during navigation, even when you're not interacting with the phone or running any background apps. Literally just spontaneously. Requires hard restart most of the time as you can rarely force it to close.
    * iPhone 4 style signal issue whereby holding it in a normal 'phone grip' fashion results in signal dropping completely or nearly completely.
    * General signal drops during calls - anyone else notice you can be on a phone call in a full signal area (with 3G etc) and calls will just drop; take a look at your phone and you have no signal? Give it 30 seconds and you'll be back up to full bars again.
    * Spotify (if anyone has it) just randomly crashing ALL THE TIME, again without any background apps running (ironially it seems to be more reliable with a few things running in the background)
    * Facebook app thinks stuff that happened two weeks ago is the latest news that it wants to tell me about. Hit refresh and it still thinks old news is new news. Reinstall and wiping of all user data to no joy (same issue even post-phone reset)
    * "Realplayer" able to play about 3% of videos I want to watch on the internet - basically a few MPEGs...don't even think about a low-res MP4 stream (where we get the dreaded "Trying to play partially" message). Any UK owners tried running a stream off m.tvcatchup.com? Good luck!
    * (Just a general gripe here but) Lack of widget support for the homescreen and general lack of integration support for 3rd party apps to the OS - why oh WHY in this day and age of smart phones are S60v5 Nokias unable to have apps like Facebook spider in to some of the phone's functions? E.g. notifications on the homescreen (the original iPhone was able to do this in January 2007, its now September 2010 Nokia - wakey wakey) and profile pictures linked in with the phone's address book (my friend's HTC Desire does this VERY nicely; I'm jealous).
    Before my X6, I had a 6230i (don't laugh, I know its ancient but it worked a treat, absolutely bomb proof which is why I never bothered upgrading)...I just don't understand how backwards this phone seems to be in terms of its flimsy build quality and diabolical OS.
    This will definitely be my last ever Nokia. Seriously...I've been a Nokia fanboy all my life but I'm just embarassed by this phone. It is absolute rubbish and I so so so wish I'd gotten a Blackberry or Android. Talk about less hassle.
    I'm running v21.0.0.4, although I feel I might as well be running an Alpha build of S60v5.
    Any other annoyances and bugs, boys and girls?
    p.s. the camera may be its sole redeeming feature - very good photo quality for a phone - takes the iPhone to the cleaners.
    Ovi maps does hit hard on resources but I personally haven't suffered the issues you speak of.
    I can get my X6 to drop maybe a bar (at the very max 2 bars) of signal if I wrap my hands around the handset. Again for me, not a big issue.
    I'm afraid I don't use Spotify or Facebook so can't comment on those issues of yours.
    Knowing what codecs to use helps with video playback using Real Player. A search here should give you the required information. I can run MP4, FLV & WMV quite happily provided they have the right codecs that the X6 can handle. If you want to enjoy m.tvcatchup.com then try installing the 3rd party web browser called Skyfire.
    There are quite a few alternative 3rd party homescreens that can add widget functionality to the homescreen.
    Good luck with your letter to Nokia, I'm afraid I won't be signing your petition. As I said right at the top of this post, sure I have niggles with the X6 but none of them are show stoppers for me and personally I can forgive the X6 most things because I really enjoy the quality of the screen and the capacitive touch interface.
    *EDIT* I almost forgot to ask... is yours a SIM free X6 or a network branded X6?
    S.
    History: Motorola MR30, Nokia: 7110, 7650, N70, N80, N82, X6 (32GB), Samsung Galaxy SII
    Current: Samsung Galaxy Note3 Black

  • Fed up with dropped calls

    I pay almost $300 a month for cell phone service and have been a Verizon customer for years but am very fed up with the amount of dropped calls I am getting in my house. It makes me mad that I pay a lot of money for a service that doesn't work. I have complained to Verizon about this and basically my option is to spend a couple hundred dollars on an "extender". I feel if they can't provide decent signal for me then they should provide the extender for free if they want to keep me as a customer. I'm wondering if anyone else has this problem.

    Do the dropped calls occur inside the house or outside? Cellular service isn't guaranteed inside of buildings due to construction and surrounding terrain can weaken the signal strength.

  • Fed Up with FiOS DVR 7216 - Convince Me NOT to Buy a TIVO

    My network:  Mid Tier Internet, MultiRoom DVR on Std Def TV, HD STB (to share DVR), 2 basic STBs.
    I can't tell if it's the DVR itself or if it's the way the programming comes into the house (i.e. bouncing around the internal network), but too often I get chop.  The audio stream stays intact and live, but the video stream chops and drops maybe 5 to 10 frames per second making it really really painful when watching sports.
    This happens on live TV, it happens on multiple channels, it happens on DVR playback when the DVR isn't recording something else, and DVR playback when the DVR is recording something else.  And this is happening on the TV to which the DVR is connected (so I don't think it's related to multi-room streaming.)  Specifically, it happens a lot and under a host of different circumstances.
    I have done a few tests on the DVR playback side since I can control it.  I am watching, I get chop, I flip back 10 seconds and play through the same time period again.... no chop.  That tells me it wasn't recording it choppy, it was playing it back choppy, which leads me to conclude this DVR sucks.  It can't handle the most basic function of a DVR - playback on the tv to which it's connected without any issues.  A VCR would do better than this piece of junk.
    I pay $20 / month for this DVR.  If I have to shell out $300 for a Tivo XL and then pay the same $20 / month to get a DVR that works and doesn't chop up all my programming, then it's worth it to me.  Oh, and don't get me started on how lame I think the DVR software is.  When I pause a sporting event with virtually nothing saved on the DVR, I only get 10 minutes of pause?  And then when it unpauses it takes me back to live tv instead of resuming from the pause?  Absolutely ridiculous - it makes the thing completely unusable for my purposes.  I don't know if this 1.9 software will make a difference, but I'm pretty fed up with this piece of crap DVR BOTH from a hardware and software perspective.
    Can somebody shed any light on these issues or give me any reason to not ditch the FiOS DVR?  Even worst, is there any indication these problems could be deeper rooted than the DVR?  I would be REALLY **bleep** if I move to TIVO and end up with the same issues.

    parsetdx wrote:
    My network:  Mid Tier Internet, MultiRoom DVR on Std Def TV, HD STB (to share DVR), 2 basic STBs.
    I can't tell if it's the DVR itself or if it's the way the programming comes into the house (i.e. bouncing around the internal network), but too often I get chop.  The audio stream stays intact and live, but the video stream chops and drops maybe 5 to 10 frames per second making it really really painful when watching sports.
    This happens on live TV, it happens on multiple channels, it happens on DVR playback when the DVR isn't recording something else, and DVR playback when the DVR is recording something else.  And this is happening on the TV to which the DVR is connected (so I don't think it's related to multi-room streaming.)  Specifically, it happens a lot and under a host of different circumstances.
    I have done a few tests on the DVR playback side since I can control it.  I am watching, I get chop, I flip back 10 seconds and play through the same time period again.... no chop.  That tells me it wasn't recording it choppy, it was playing it back choppy, which leads me to conclude this DVR sucks.  It can't handle the most basic function of a DVR - playback on the tv to which it's connected without any issues.  A VCR would do better than this piece of junk.
    I pay $20 / month for this DVR.  If I have to shell out $300 for a Tivo XL and then pay the same $20 / month to get a DVR that works and doesn't chop up all my programming, then it's worth it to me.  Oh, and don't get me started on how lame I think the DVR software is.  When I pause a sporting event with virtually nothing saved on the DVR, I only get 10 minutes of pause?  And then when it unpauses it takes me back to live tv instead of resuming from the pause?  Absolutely ridiculous - it makes the thing completely unusable for my purposes.  I don't know if this 1.9 software will make a difference, but I'm pretty fed up with this piece of crap DVR BOTH from a hardware and software perspective.
    Can somebody shed any light on these issues or give me any reason to not ditch the FiOS DVR?  Even worst, is there any indication these problems could be deeper rooted than the DVR?  I would be REALLY **bleep** if I move to TIVO and end up with the same issues.
    Have you contacted Verizon support about your problem?  Sounds like your STB is sick.  So if you haven't let Verizon work the problem, you have an important step to take before you consider Tivo or any other solution.

  • Fed up with Adobe's customer service

    I have to say that Adobe takes the cake as the most inept company in the US, along with AT&T. I filed my application for the free upgrade from CS5.5 in early May, right away they asked me for the invoice, even though I had sent them PDFs of the order confirmation, and shipping confirmation which had all the information they needed, but OK, I went to my account on B&H and downloaded the invoice on PDF and sent that to Adobe. Several weeks went by and no news. In late May I sent them an inquiry through the open case they had opened for me, and they replied that they were working on it. Several days later I called, but their phone menu system is obviously designed to wear people out and get nowhere, so I started a chat online with one of their "agents". This was two Saturdays ago.
    As usual I was greeted with a lot of fake politeness that those poor Indian guys are forced to shower the customer with to the point of making you sick, and the guy, after requesting my information told me that my upgrade had been approved and I was going to have it ready within 24 hours. 72 hours later and still no email or any news, so I started another chat, and this guy told me that he approved my order and that it was going to be ready again in 24 hours. Two days later, still no order link, and they close the case saying that the order had been closed and that "The order is currently processing and the download will be available in your Adobe account in 24-48 hours."
    Well, two days later still no order, so again another frustrating chat session with another very polite Indian guy (I don't mean that in a demeaning way, since I like Indian people very much), who again told me that my order was going to be ready in 24 hours.
    Yesterday after work, still no order, so another pointless chat session with lots of apologizing and condescending and the assurance that he was going to "escalate" this to a superior.
    Absolutely fed up I called their number to see if I could -very naively of me, I admit- reach someone at their headquarters that could actually give me my serial number and download link.
    After talking and being placed on hold by another guy in India, and adding another 20 minutes of wasted time to the already over two hours I wasted on chat sessions, the guy came back to tell me that he was going to investigate further and call me back, which he never did.
    Today, well over a month after I submitted all the requested paperwork, and weeks after most people are happily using Adobe CS6, I'm still waiting for the upgrade I was promised.
    The only other time I had to deal with such an extreme level of ineptitude was a year ago with AT&T. Different products, but same terrible customer service, and the obvious realization that these are really chaotic companies where the different departments don't communicate at all with each other, or do so very poorly. I don't blame those poor Indian guys that are probably overworked and underpaid, I blame the American executives that outsource their support to other countries, force them to be unbearably polite to where they actually waste a lot of your time saying "thank you", "I apologize" and repeating what you tell them a million times, and basically read from a script.
    In other words, I'm really fed up with Adobe. I understand the fact that they have a lot of these upgrades to process and that takes time. But I'm fed up with their reps telling me that my upgrade is going to be ready in 24 hrs and ten days later it's not, and they keep telling me that over and over. That's just plain bad customer service.

    I don't know why the Adobe forums suddenly asked me to sign up for the forum again, even though my registered address with them remain the same, but I mention it so you know I'm the OP.
    Just a day after I posted this I had a great customer service experience from a Tier 3 manager, so I want to mention it as well. On Wednesday on my way home from work I called the Adobe headquarters in California (you can google the number easily) and I explained my problem to the woman that answered the phone, so she transferred me to a guy that she said was overseas but was a manager that would help me. I thought to myself, here we go again. After explaining my case to this manager, a very nice guy called Gautam Garg, he asked me to give him 24 hours so he could check on my case, and that he was going to call me back at the same time the next day. I told him that he was telling me the same thing all these other reps had told me before, to give them 24 hours and one of them even told me he was going to call me back and never did. Gautam told me that this was different, that he was going to send me an email right away to prove it and work on my case. I thought to myself, yeah right, like this guy is going to call me back.
    Less than an hour later, he calls me back at my home number and tells me that the problem seemed to be that my address was in Kenya. The street address, state and zip code were the real ones, but the country showed as Kenya instead of the USA. I told him it was obviously a glitch in their system. So he told me that instead of the download, he was going to send me the boxed product. I still had my doubts it was going to happen, but I told him I would much rather have the boxed product than the download, so I thanked him for it.
    Having seen the previous bureaucracy at Adobe I figured it would take me a couple of weeks to get that box, but still I was happy I was getting the box instead of the download, so I decided to wait. But not even a day after I talked to Gautam, I got an email from Adobe saying that my CS6 had shipped already, using Fedex overnight and gave me a tracking number.
    On Friday I came home from work and my CS6 box was already here. I sent an email to Gautam to thank him and I told him that he should get a big raise along with a promotion, because I talked to all those other people using open cases, chat and one phone call before him, and none of those ten people or so did enough to solve my problem, while he went into the system and checked what was wrong with my order and solved me problem in less than an hour. I don't know if the other people that worked on my case were incredibly negligent, but maybe they're not, maybe the support methodology Adobe has for their customer service centers is what's really negligent. Perhaps what Gautam was able to do in less than an hour, all the other people didn't have access to. I don't have a way to know that, but it can't be possible that I have to waste so much time to get the free upgrade I had requested over a month earlier. Still, I'm happy that out of this I got the box instead of the download, so at the end I'm happy with their customer service, but they have to go a long way to make it better so people don't have to go through lots of chats and phone calls to get what they need.
    Sebastian

  • I am sick & fed up with BT. This is my latest lett...

    Complaints Department
    BT Correspondence Centre
    Providence Row
    Durham
    DH98 1BT                                                                                                                        7th April, 2012
    Dear Sir
    COMPLAINT ABOUT BT – Account number GB
    I write wishing to make a formal complaint about the service given me by BT.
    I am a retired police officer and being well known in the community, now host two programmes on local radio as well as being a columnist in the local newspaper. One of my programmes has a consumer affairs section and I have been telling my listeners about the terrible service I have received from BT. I now give you this opportunity to correct matters.
    A check of my account will reveal that I have been paying BT the sum of £34.50 per calendar month for some length of time now for the provision of unlimited calls and broadband.
    Last year, I started to receive BT bills informing me that I was not paying enough and so I rang BT and ensured that the £34.50 pcm was sufficient to cover the contract. I was assured it was but the bills continued.
    I then had my radio producer ring BT on my behalf and live on air with my consent to ensure that my contract was in place. An Indian accent assured me, my producer and all our listeners that it was. A text was sent out to confirm this.
    The bills continued and have now reached £90.11.
    I have lost count of the number of times I have phoned your India office to ask to be placed on a contract and on each and every occasion have been assured that I am.
    My most recent call was on 5th. April, 2012 when it was suggested that I recall the £90.11 unlawfully removed from my account and that the package had increased now to £35.60 pcm.  (reference VOL011- refers). The direct debit has been recalled and I have the £90.11 back.
    All I want is a monthly contract to cover unlimited phone calls and broadband. This is all I ever wanted.
    Does BT want me to move to Talk Talk which offers this service at half the price offered by BT?
    Rest assured I have the means to pay you the outstanding amount but I refuse to do so. Dozens of phone calls later and now emails received from BT give me no grounds to be confident that BT in Delhi actually knows what they are doing. Today I received a telephone called purporting to be from BT and asking me for my details before I could be addressed. I refused to give them out and asked the individual there to make careful note that I only intend to deal with BT in writing from hereon in.
    I am utterly fed up with attempting to sort this issue out via the labyrinthine telephone system but I wish to clearly reiterate that I will NOT be paying BT any other than for a contracted phone service which I have made countless attempts to renew. BT can go and whistle for the £90.11 because I refuse to pay it.
    I shall be reading this letter out live on air and your response. I might even cold call BT live on air as well to show all my listeners the utter nonsense I have incurred.
    If BT cuts their service to me then I shall move to Talk Talk.
    Now, please check your records which if Delhi have bothered to properly update will show the utter confusion, plethora of offers I have been told about and so on and be informed that should BT take any more than the latest agreed sum from my bank account by Direct debit then I shall simply recall it again as already advised by yourselves.
    All I want, all I ever wanted was a monthly contract for the provision of unlimited telephone calls and broadband. Is BT up to this please? Next stop the Telecommunications Ombudsman I suppose and I shall broadcast that as well!
    Yours faithfully,
    Michael 
    PS. Since BT is now Indian Telecom apparently, would you like me to have this translated into any one of the languages in use on the Indian sub continent? It can be arranged.

    Thanks. I have done as you have suggested.
    The paper copy of my letter will be with BT next Tuesday.
    I have spent hours and hours on 150 trying to sort this out and it has become something of a standing joke on my radio programme. We even get emails from listeners now asking for updates on the 'BT saga' as it has become known.
    I was never made aware that my contract had ended. All I ever wanted to do was to renew it. I have renewed it at least half a dozen times and been advised by BT themselves to recall the large sums of money being taken from my bank account which I have done.
    I refuse point blank to pay this latest sum of £90.11!
    All I want and have ever wanted is a monthly contract, as cheap as possible to allow for unlimited calls to landlines and broadband. All went well for two years then suddenly nothing has gone right.
    BT prices are high compared to Talk Talk and this is literally the last chance for BT. My sister has been with Talk Talk for years and never had a problem!
    If you can sort this out then I should be pleased to reflect that on air and in the newspaper I write for.
    Thankyou.

  • Fed up with Seagate external... (files in use, -43 errors, corrupted files)

    Hello everyone...
    I wasn't sure where to put this, I hope this is right. I did a search on this but couldn't find anything relating to my problem.
    Anyway, I have this 2 year old Seagate FreeAgentDesktop 250GB drive that's been causing me nothing but trouble for most of the time that I've owned it. It was fine for the first few months (HFS+ Journaled reformat), but then it started acting up. File transfers would interrupt at random because the file being transferred was "in use", which it clearly wasn't. It wouldn't unmount anymore because the drive was "in use", even when it clearly wasn't.
    The data was very corrupted, opening video files either gave a "-50 error" in quicktime, or it wouldn't open because the file was "in use". I wasn't able to delete files either. Sometimes I got lucky and it would start working again after a restart or after pulling the usb plug.
    I got fed up with it and put it in its box.
    Now I'm in need of external space again, so I decided to give this drive another try. Verifying and repairing the disk with Disk Utility were both unsuccessful. I ended up reformatting it on a windows machine and then again with Disk Utility in Mac OS Extended. But I'm getting the same exact problems again after moving 2 or 3 files to the disk.
    Is this a software problem? Hardware? It's still in warranty but I want to be sure that it's faulty. Is anyone else having these problems?
    Here's a list of errors that I'm getting:
    - "The operation can’t be completed because the item “-” is in use." upon trying to move a file to the drive.
    - "The operation can’t be completed because one or more required items can’t be found.
    (Error code -43)" upon trying to delete a file.
    - When opening an .avi file, I either get error -50, "file in use" or the file opens with a 00:00:00 duration.
    - "The file “-.jpg” could not be opened. It may be damaged or use a file format that Preview doesn’t recognize." upon opening a .jpg file.
    Here's the info:
    Name : Seagate FreeAgentDesktop Media
    Type : Disk
    Partition Map Scheme : GUID Partition Table
    Disk Identifier : disk1
    Media Name : Seagate FreeAgentDesktop Media
    Media Type : Generic
    Connection Bus : USB
    USB Serial Number : 6****Q
    Device Tree : IODeviceTree:/PCI0/EHC2@1A,7
    Writable : Yes
    Ejectable : Yes
    Location : External
    Total Capacity : 250.06 GB (250,059,350,016 Bytes)
    S.M.A.R.T. Status : Not Supported
    Disk Number : 1
    Partition Number : 0

    I'm not a hardware expert, but Seagate had a major HD firmware issue earlier this year:
    http://www.macintouch.com/readerreports/harddrives/topic3441.html#d17jan2009

  • HELP!!! I am getting really fed up with things that dont work.

    I am asking why a year ago i wasted money on Prem elements 8 only to have it not do the same as prem 2 did not do.
    Neither will see my cameras a canon 650i & sony hc320i which were visible on Win 98 with prem elements 2, i now have win7 loaded Pe2 on both my new laptop & my 2 year old HP desktop the HP crashes if i try to go to DVD burn the Toshiba Laptop just does not see camera or DVD burners.
    PE 8 i thought would be a solution after all its up to date but i hate it as a package oh and guess what it wont see camera or burner so great i wasted my £100+ on something thats horrid to use & wont work. Bring back PE 2 but how do i make it work on both PC,s.
    Pe2 has always been a problem but worked with a lot of messing but now i can only download onto it from DVD then edit slowly ie 15 minutes for every tag on the timeline but having done this it will not see a burner.
    Im not a techy but was told to re load Roxy or Nero missing out bits, i cant see either on my pc,s anyway & dont have the programs to load. the burner works with other programs so my guess is that Adobe just dont add the bits that do the job.
    Well as you can guess i am fed up haveing spent money on something that does not do what it said on th box it just rubbish to expect a mere mortal to play around with a pc.
    Question then is this simple, How do i get this to work properly without getting techy & download to DVD in PAL format and talk to the camera without it crashing my PC.

    Hi in reply to this both cameras are dv video cameras the sony being 3 years old & great the Caon is 5 years old having been bought for the athens olympics. Operating system as stated is win7 that does see the cameras on my lap top. i dont know what other facts you need.
    I have contacted Adobe at least 3 times since buying Adobe PE8 the last time pointing out very unhappily that customer service is about replying to emails. The customer service contact is the one with the original packing. i have to say this is getting me no where. I want it to work when loaded its on a new PC where nothing has been added as one of your colleagues has  there is no'downloaded trash' the only programs on it are those that came with it plus PE8.
    Life & PC's are supposed to be fun this is not. when i have the time to wait for elements to talk to the net 7 crash again i will ask for more help either Windows 7 is rubbish or the link to adobe. sad really
    Date: Fri, 18 Jun 2010 06:26:09 -0600
    From: [email protected]
    To: [email protected]
    Subject: HELP!!! I am getting really fed up with things that dont work.
    Your Canon 650i is a still camera. You should be able to download the photos from it using either Photoshop Elements or the Premiere Elements Media Downloader. The video, per the FAQs to the right of our forum, will likely need to be converted before you can edit it in Premiere Elements.
    I could not find any specs on a camera called the Sony HC320i, so I have no idea if this is a still camera, a tape-based or hard drive based camcorder or even an AVCHD unit.
    Beyond that, you really haven't given us nearly enough information to help you out. If you're unhappy with the software, you can certainly contact Adobe by clicking the Contact button at the top of this page.
    Meantime, does Windows recognize a connection to these cameras/camcorders when you plug them into your USB or FireWire port? If not, the issue is with your system. Not the program. Without knowing what operating system you're using, it's hard to advise you beyond that.
    Meantime, have you gone to Premiere Elements Help menu and selected Check for Updates to get the 8.01 patch?
    Have you gone to Windows Update and manually downloaded the non-critical updates to ensure your system is completely up to date?
    Again, if you're as frustrated as you are,  I'm surprised that in the past year you have not contacted Adobe. At the very least, you could have asked for a refund within the first month or so.
    >

Maybe you are looking for