FF user usage for utility client

Hi All,
Could you please let me know a Business scenario where FF ID is required for Utility client (Oil and Gas). the requirement is for business users.
Regards,
Praveen

Dear Praveen,
there is no pre-defined scenario where you have to use firefighters. Firefighter usage can be defined based on your business requirement.
Personally I recommend to use firefighter for critical access to have critical activities logged. Others are also using firefighter to avoid SOD violations.
There are several documents which describe EAM itself and also the process behind.
Firefighter ID User Assignment Lifecycle
Firefighter ID Lifecycle
De-centralized EAM GRC 10.0
ID-Based Firefighting vs. Role-Based Firefighting
Hope this helps to understand the concept and usage of firefighting.
Regards,
Alessandro

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  • Using JSSE : "Invalid Netscape CertType extension for SSL client" Error

    Hi all,
    Im using the sample code given sun site for JSSE with Client Authentication. The sample as such it worked with the testkeys provided in that. But it didn't workout when I tried using other certificates.
    Both client and server certificates I generated from our internal Netscape Certificate Manager.
    Function of the server :
    The server will read a private key from the given keystore and starts listening on a port. This server will server only GET request.
    Function of the client :
    The Client sends a GET request to the server and gets the response back.
    I simply changed the key store name alone in the working sample code.
    It is not working.
    The Exception thrown on client side :
    D:\users\Jp\java\jssesamples\sockets\client\class>java SSLSocketClientWithClientAuth1 localhost 1089 /urls
    localhost
    1089
    /urls
    java.net.SocketException: Software caused connection abort: socket write error
    at java.net.SocketOutputStream.socketWrite0(Native Method)
    at java.net.SocketOutputStream.socketWrite(SocketOutputStream.java:92)
    at java.net.SocketOutputStream.write(SocketOutputStream.java:136)
    at com.sun.net.ssl.internal.ssl.OutputRecord.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.SunJSSE_ax.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.SunJSSE_az.j(DashoA6275)
    at com.sun.net.ssl.internal.ssl.SunJSSE_az.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.SunJSSE_az.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.SunJSSE_ax.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.j(DashoA6275)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHandshake(DashoA6275)
    at SSLSocketClientWithClientAuth1.main(SSLSocketClientWithClientAuth1.java:119)
    Exception thrown on server side :
    D:\users\Jp\java\jssesamples\sockets\server\class>java ClassFileServer 1089 . TLS true
    USAGE: java ClassFileServer port docroot [TLS [true]]
    If the third argument is TLS, it will start as
    a TLS/SSL file server, otherwise, it will be
    an ordinary file server.
    If the fourth argument is true,it will require
    client authentication as well.
    javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: Invalid Netscape CertType extension for SSL client
    at com.sun.net.ssl.internal.ssl.BaseSSLSocketImpl.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.SunJSSE_aw.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.SunJSSE_aw.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.SunJSSE_ax.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.j(DashoA6275)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.AppInputStream.read(DashoA6275)
    at sun.nio.cs.StreamDecoder$CharsetSD.readBytes(StreamDecoder.java:406)
    at sun.nio.cs.StreamDecoder$CharsetSD.implRead(StreamDecoder.java:446)
    at sun.nio.cs.StreamDecoder.read(StreamDecoder.java:180)
    at java.io.InputStreamReader.read(InputStreamReader.java:167)
    at java.io.BufferedReader.fill(BufferedReader.java:136)
    at java.io.BufferedReader.readLine(BufferedReader.java:299)
    at java.io.BufferedReader.readLine(BufferedReader.java:362)
    at ClassServer.getPath(ClassServer.java:162)
    at ClassServer.run(ClassServer.java:109)
    at java.lang.Thread.run(Thread.java:536)
    Caused by: java.security.cert.CertificateException: Invalid Netscape CertType extension for SSL client
    at com.sun.net.ssl.internal.ssl.X509TrustManagerImpl.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.X509TrustManagerImpl.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.X509TrustManagerImpl.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.X509TrustManagerImpl.checkClientTrusted(DashoA6275)
    at com.sun.net.ssl.internal.ssl.JsseX509TrustManager.checkClientTrusted(DashoA6275)
    ... 17 more
    error writing response: Connection has been shutdown: javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateExce
    ption: Invalid Netscape CertType extension for SSL client
    javax.net.ssl.SSLException: Connection has been shutdown: javax.net.ssl.SSLHandshakeException: java.security.cert.Certificate
    Exception: Invalid Netscape CertType extension for SSL client
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.d(DashoA6275)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.e(DashoA6275)
    at com.sun.net.ssl.internal.ssl.AppOutputStream.write(DashoA6275)
    at com.sun.net.ssl.internal.ssl.AppOutputStream.write(DashoA6275)
    at java.io.DataOutputStream.writeBytes(DataOutputStream.java:256)
    at ClassServer.run(ClassServer.java:128)
    at java.lang.Thread.run(Thread.java:536)
    Caused by: javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: Invalid Netscape CertType extension
    for SSL client
    at com.sun.net.ssl.internal.ssl.BaseSSLSocketImpl.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.SunJSSE_aw.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.SunJSSE_aw.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.SunJSSE_ax.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.j(DashoA6275)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.AppInputStream.read(DashoA6275)
    at sun.nio.cs.StreamDecoder$CharsetSD.readBytes(StreamDecoder.java:406)
    at sun.nio.cs.StreamDecoder$CharsetSD.implRead(StreamDecoder.java:446)
    at sun.nio.cs.StreamDecoder.read(StreamDecoder.java:180)
    at java.io.InputStreamReader.read(InputStreamReader.java:167)
    at java.io.BufferedReader.fill(BufferedReader.java:136)
    at java.io.BufferedReader.readLine(BufferedReader.java:299)
    at java.io.BufferedReader.readLine(BufferedReader.java:362)
    at ClassServer.getPath(ClassServer.java:162)
    at ClassServer.run(ClassServer.java:109)
    ... 1 more
    Caused by: java.security.cert.CertificateException: Invalid Netscape CertType extension for SSL client
    at com.sun.net.ssl.internal.ssl.X509TrustManagerImpl.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.X509TrustManagerImpl.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.X509TrustManagerImpl.a(DashoA6275)
    at com.sun.net.ssl.internal.ssl.X509TrustManagerImpl.checkClientTrusted(DashoA6275)
    at com.sun.net.ssl.internal.ssl.JsseX509TrustManager.checkClientTrusted(DashoA6275)
    ... 17 more
    The Client code :
    * @(#)SSLSocketClientWithClientAuth.java     1.5 01/05/10
    * Copyright 1995-2002 Sun Microsystems, Inc. All Rights Reserved.
    * Redistribution and use in source and binary forms, with or
    * without modification, are permitted provided that the following
    * conditions are met:
    * -Redistributions of source code must retain the above copyright
    * notice, this list of conditions and the following disclaimer.
    * -Redistribution in binary form must reproduct the above copyright
    * notice, this list of conditions and the following disclaimer in
    * the documentation and/or other materials provided with the
    * distribution.
    * Neither the name of Sun Microsystems, Inc. or the names of
    * contributors may be used to endorse or promote products derived
    * from this software without specific prior written permission.
    * This software is provided "AS IS," without a warranty of any
    * kind. ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND
    * WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY,
    * FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE HEREBY
    * EXCLUDED. SUN AND ITS LICENSORS SHALL NOT BE LIABLE FOR ANY
    * DAMAGES OR LIABILITIES SUFFERED BY LICENSEE AS A RESULT OF OR
    * RELATING TO USE, MODIFICATION OR DISTRIBUTION OF THE SOFTWARE OR
    * ITS DERIVATIVES. IN NO EVENT WILL SUN OR ITS LICENSORS BE LIABLE
    * FOR ANY LOST REVENUE, PROFIT OR DATA, OR FOR DIRECT, INDIRECT,
    * SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER
    * CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF
    * THE USE OF OR INABILITY TO USE SOFTWARE, EVEN IF SUN HAS BEEN
    * ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
    * You acknowledge that Software is not designed, licensed or
    * intended for use in the design, construction, operation or
    * maintenance of any nuclear facility.
    import java.net.*;
    import java.io.*;
    import javax.net.ssl.*;
    import javax.security.cert.X509Certificate;
    import java.security.KeyStore;
    * This example shows how to set up a key manager to do client
    * authentication if required by server.
    * This program assumes that the client is not inside a firewall.
    * The application can be modified to connect to a server outside
    * the firewall by following SSLSocketClientWithTunneling.java.
    public class SSLSocketClientWithClientAuth1 {
    public static void main(String[] args) throws Exception {
         String host = null;
         int port = -1;
         String path = null;
         for (int i = 0; i < args.length; i++)
         System.out.println(args);
         if (args.length < 3) {
         System.out.println(
              "USAGE: java SSLSocketClientWithClientAuth " +
              "host port requestedfilepath");
         System.exit(-1);
         try {
         host = args[0];
         port = Integer.parseInt(args[1]);
         path = args[2];
         } catch (IllegalArgumentException e) {
         System.out.println("USAGE: java SSLSocketClientWithClientAuth " +
              "host port requestedfilepath");
         System.exit(-1);
         try {
         * Set up a key manager for client authentication
         * if asked by the server. Use the implementation's
         * default TrustStore and secureRandom routines.
         SSLSocketFactory factory = null;
         try {
              SSLContext ctx;
              KeyManagerFactory kmf;
              KeyStore ks;
              char[] passphrase = "passphrase".toCharArray();
              ctx = SSLContext.getInstance("TLS");
              kmf = KeyManagerFactory.getInstance("SunX509");
              ks = KeyStore.getInstance("JKS");
    //          ks.load(new FileInputStream("testkeys"), passphrase);
              ks.load(new FileInputStream("clientkey"), passphrase);
              kmf.init(ks, passphrase);
              ctx.init(kmf.getKeyManagers(), null, null);
              factory = ctx.getSocketFactory();
         } catch (Exception e) {
              throw new IOException(e.getMessage());
         SSLSocket socket = (SSLSocket)factory.createSocket(host, port);
         * send http request
         * See SSLSocketClient.java for more information about why
         * there is a forced handshake here when using PrintWriters.
         socket.startHandshake();
         PrintWriter out = new PrintWriter(
                        new BufferedWriter(
                        new OutputStreamWriter(
                        socket.getOutputStream())));
         out.println("GET " + path + " HTTP/1.1");
              /* Some internet sites throw bad request error for HTTP/1.1 req if hostname is not specified so the foll line */
              out.println("Host: " + host);
         out.println();
         out.flush();
         * Make sure there were no surprises
         if (out.checkError())
              System.out.println(
              "SSLSocketClient: java.io.PrintWriter error");
         /* read response */
         BufferedReader in = new BufferedReader(
                        new InputStreamReader(
                        socket.getInputStream()));
         String inputLine;
         while ((inputLine = in.readLine()) != null)
              System.out.println(inputLine);
         in.close();
         out.close();
         socket.close();
         } catch (Exception e) {
         e.printStackTrace();
    The Server code :
    * @(#)ClassFileServer.java     1.5 01/05/10
    * Copyright 1995-2002 Sun Microsystems, Inc. All Rights Reserved.
    * Redistribution and use in source and binary forms, with or
    * without modification, are permitted provided that the following
    * conditions are met:
    * -Redistributions of source code must retain the above copyright
    * notice, this list of conditions and the following disclaimer.
    * -Redistribution in binary form must reproduct the above copyright
    * notice, this list of conditions and the following disclaimer in
    * the documentation and/or other materials provided with the
    * distribution.
    * Neither the name of Sun Microsystems, Inc. or the names of
    * contributors may be used to endorse or promote products derived
    * from this software without specific prior written permission.
    * This software is provided "AS IS," without a warranty of any
    * kind. ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND
    * WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY,
    * FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE HEREBY
    * EXCLUDED. SUN AND ITS LICENSORS SHALL NOT BE LIABLE FOR ANY
    * DAMAGES OR LIABILITIES SUFFERED BY LICENSEE AS A RESULT OF OR
    * RELATING TO USE, MODIFICATION OR DISTRIBUTION OF THE SOFTWARE OR
    * ITS DERIVATIVES. IN NO EVENT WILL SUN OR ITS LICENSORS BE LIABLE
    * FOR ANY LOST REVENUE, PROFIT OR DATA, OR FOR DIRECT, INDIRECT,
    * SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER
    * CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF
    * THE USE OF OR INABILITY TO USE SOFTWARE, EVEN IF SUN HAS BEEN
    * ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
    * You acknowledge that Software is not designed, licensed or
    * intended for use in the design, construction, operation or
    * maintenance of any nuclear facility.
    import java.io.*;
    import java.net.*;
    import java.security.KeyStore;
    import javax.net.*;
    import javax.net.ssl.*;
    import javax.security.cert.X509Certificate;
    /* ClassFileServer.java -- a simple file server that can server
    * Http get request in both clear and secure channel
    * The ClassFileServer implements a ClassServer that
    * reads files from the file system. See the
    * doc for the "Main" method for how to run this
    * server.
    public class ClassFileServer extends ClassServer {
    private String docroot;
    private static int DefaultServerPort = 2001;
    * Constructs a ClassFileServer.
    * @param path the path where the server locates files
    public ClassFileServer(ServerSocket ss, String docroot) throws IOException
         super(ss);
         this.docroot = docroot;
    * Returns an array of bytes containing the bytes for
    * the file represented by the argument <b>path</b>.
    * @return the bytes for the file
    * @exception FileNotFoundException if the file corresponding
    * to <b>path</b> could not be loaded.
    public byte[] getBytes(String path)
         throws IOException
         System.out.println("reading: " + path);
         File f = new File(docroot + File.separator + path);
         int length = (int)(f.length());
         if (length == 0) {
         throw new IOException("File length is zero: " + path);
         } else {
         FileInputStream fin = new FileInputStream(f);
         DataInputStream in = new DataInputStream(fin);
         byte[] bytecodes = new byte[length];
         in.readFully(bytecodes);
         return bytecodes;
    * Main method to create the class server that reads
    * files. This takes two command line arguments, the
    * port on which the server accepts requests and the
    * root of the path. To start up the server: <br><br>
    * <code> java ClassFileServer <port> <path>
    * </code><br><br>
    * <code> new ClassFileServer(port, docroot);
    * </code>
    public static void main(String args[])
         System.out.println(
         "USAGE: java ClassFileServer port docroot [TLS [true]]");
         System.out.println("");
         System.out.println(
         "If the third argument is TLS, it will start as\n" +
         "a TLS/SSL file server, otherwise, it will be\n" +
         "an ordinary file server. \n" +
         "If the fourth argument is true,it will require\n" +
         "client authentication as well.");
         int port = DefaultServerPort;
         String docroot = "";
         if (args.length >= 1) {
         port = Integer.parseInt(args[0]);
         if (args.length >= 2) {
         docroot = args[1];
         String type = "PlainSocket";
         if (args.length >= 3) {
         type = args[2];
         try {
         ServerSocketFactory ssf =
              ClassFileServer.getServerSocketFactory(type);
         ServerSocket ss = ssf.createServerSocket(port);
         if (args.length >= 4 && args[3].equals("true")) {
              ((SSLServerSocket)ss).setNeedClientAuth(true);
         new ClassFileServer(ss, docroot);
         } catch (IOException e) {
         System.out.println("Unable to start ClassServer: " +
                   e.getMessage());
         e.printStackTrace();
    private static ServerSocketFactory getServerSocketFactory(String type) {
         if (type.equals("TLS")) {
         SSLServerSocketFactory ssf = null;
         try {
              // set up key manager to do server authentication
              SSLContext ctx;
              KeyManagerFactory kmf;
              KeyStore ks;
              char[] passphrase = "passphrase".toCharArray();
              ctx = SSLContext.getInstance("TLS");
              kmf = KeyManagerFactory.getInstance("SunX509");
              ks = KeyStore.getInstance("JKS");
    //          ks.load(new FileInputStream("testkeys"), passphrase);
              ks.load(new FileInputStream("serverkey"), passphrase);
              kmf.init(ks, passphrase);
              ctx.init(kmf.getKeyManagers(), null, null);
              ssf = ctx.getServerSocketFactory();
              return ssf;
         } catch (Exception e) {
              e.printStackTrace();
         } else {
         return ServerSocketFactory.getDefault();
         return null;
    Could anyone help ?
    thanks in advance
    Jayaprakash

    The same thing.
    I have found the place where the exception throws.
    It is com.sun.net.ssl.internal.ssl.AVA class.
    It has a constructor AVA(StringReader)
    There is a check in this constructor of different certificate extensions
    (if-else). If it sees no familiar extension it throws exception and handshake fails.
    It is not difficult to fix this problem: just ignore unknown extension.
    Everything works fine with this "improved" class (under VA 3.5).
    But the problem is - the using of this class in applets.
    How can I say the browser to use my "improved" class and not the one it downloaded with java plug-in?

  • DRM-61026: Unable to create user session for the following reason: Login failed. Invalid user name or password.

    All Im very new to Oracle DRM and Im trying to get the app setup on Windows server running SQL Server 2008.  When I try to login to the Web Client I keep getting this error.
    DRM-61026: Unable to create user session for the following reason: Login failed. Invalid user name or password.
    Can you please help

    This might be due to The 'Oracle Instance' path may not have been set to a path relative to the 'CSS Bridge Host' (i.e. the Foundation Services machine) on the Configuration > Host Machines > CSS > General tab of the DRM Configuration Utility.
    if this is the case then
    1. Open the DRM Configuration Console.
    2. Go to the Configuration > Host Machines > CSS > General tab of the DRM Configuration Utility.
    3. Ensure that the path in 'Oracle Instance' has been set relative to the 'CSS Bridge Host' (i.e. the Foundation Services machine defined in 'CSS Bridge Host').
    4. If corrections are made to 'Oracle Instance' then restart the DRM services to pick up the change.
    Thanks,
    ~KKT~

  • Audit usage for REST API in SharePoint 2013

    Hi,
    Is there any OOB way for SharePoint to log access in REST API so that it will track which application/user uses the REST API?
    Thanks,
    Kenny

    Hi,
    According to your post, my understanding is that you wanted to audit usage for REST API in SharePoint 2013.
    Per my knowleadge, there is no out of the box way to accomplish this with SharePoint.
    SharePoint 2013 introduces a Representational State Transfer (REST) service that is comparable to the existing SharePoint
    client object models.
    This means that developers can perform Create,
    Read, Update, and Delete (CRUD) operations from their apps for SharePoint, solutions, and client applications, using REST web technologies and standard Open Data Protocol (OData) syntax.
    More information:
    REST API reference and samples
    Thanks，
    Linda Li
    Forum Support
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
    [email protected]
    Linda Li
    TechNet Community Support

  • OneDrive for Business sync prompts for ODfB client install

    Working with a client that has installed Office 2013 ProPlus on an image that is being deployed. Users currently logon to their computer with a local account (Active Directory in process of being deployed).  User is "migrated" and begins
    to logon to Active Directory.  User now logs on to the O365 portal and accesses their OneDrive site, not yet populated with documents.  User clicks "sync" and is prompted to install a OneDrive for Business client, even though it has
    already been installed as part of Office 2013 ProPlus.  Install proceeds and Internet Explorer closes.  Once install has completed, user logs on to O365 portal and attempts to sync OneDrive.   User is prompted again to install the appropriate
    client.
    I have tried clearing IE cache, launching IE in InPrivate mode and using Chrome.   Same behavior.
    Any suggestions?
    Thanks,
    [email protected]

    New fun behavior noted:
    New behavior.  Similar scenario:   User logging on to PC with a local account.   Office 2013 ProPlus, including ODfB is installed.   User is NOT currently using ODfB.  Using Word
    2013, Excel 2013, PPT 2013, Outlook 2013 ( connecting to Office 365 mailbox) and Lync 2013 (connecting to Lync Online) are being used by the users.  Users machine is joined to a domain, User local account profile is migrated to domain profile.  
    User logs into PC with domain account.  ( Matching the Office 365 account, typically [email protected] ).  User logs into Outlook and Lync with no issues.  User logs into the Office 365 Portal, selects OneDrive, and selects Sync. 
    "Sync this library to your device for easy access" window appears.  User selects Sync now..  User is presented with "Sign in  Call us overprotective, but we need to verify you account again before opening "https://realgoods-my.sharepoint.com""
    windows.  User enter his email address and clicks Next.  User is then presented with "Sign In" windows and enters User ID and password.  User is then presented with the "Overprotective" window.  This happens 3 times
    until user gets "We cannot connect to the specified SharePoint site." error message.
    IE browser cache has been cleared.  Steps have been followed to clear all document cache files.  sharepoint.com, microsoftonline.com, office365.com have been added to the Trusted Sites zone and added to IE compatibility list.
    Any clues on this one as well????
    R,
    Dale
    [email protected]

  • Cisco Jabber for Windows Client SDK

    Is there an SDK for Cisco Jabber for Windows client? I could only find the Web SDK. Are there no other SDKs that would let me control features of the Jabber Windows Client?

    And in order to avoid TAPI limitation, they say they have started using Jabber which controls all phone functionalities through an Application User connected to the Call Manager.
    Assuming they are referring to the normal Jabber for Windows/Mac/iOS/Android applications then this is wrong. Jabber - the client, not the IM&P servers which are part of the CUCM cluster (if you're familiar with Lync consider CUCM+IM&P servers a Front End Pool) - do not use an Application User at all. When a user starts Jabber, assuming SAML SSO is off, they supply an email address. This is used to find the servers via DNS SRV records, or the Mobile and Remote Access Expressway (roughly analogous to a Lync Edge pool) to tunnel through the firewall. After the email address they are prompted for their End User username and password. This is then used to access several APIs on the server, namely the User Data Service to discover what the user has. This would include what the user has configured/available to them. After this is done the Jabber client does one of three things with respect to phone functionality:
    If the user has no phone devices provisioned for them - physical or software - it becomes an IM&P client only.
    If the user has a software phone phone provisioned, it registers as that using SIP. In this way Jabber is the actual phone. This is called a CSF device for Jabber Windows/OS X.
    If the user has a desk phone assigned to their End User account AND administrative policy is to default to desk phone control, it registers to CTI Manager on the CUCM server to control the user's physical phone.
    A user can toggle between option two and three, if appropriately provisioned, but cannot have both simultaneously. In other words, Jabber is either controlling a physical phone over CTI or is a phone itself using SIP. The difference is where the audio/video media is sent from/to.
    All of this happens using that human's End User credentials.
    Now, if you wanted to have a server control the user's phone - either a physical one or Jabber - you would use the TSP as an interface to CTI Manager on the CUCM server and receive real-time events (e.g. the user went off-hook, the phone is ringing with this caller ID, etc.) and issue commands to that phone (e.g. make a call to X). This is done using an Application User account because the server would need to do this for multiple users simultaneously. If you also use the Super Provider concept, the CUCM administrator doesn't have to take the extra step of associating every phone to your Application User manually. Instead, you can simply issue CTI subscriptions to see any/all device activity you want.
    This is all assuming you wanted to do the integration server-side to avoid having to update the Cisco TSP application on every user PC (which also limits your WPF application to machines capable of running the TSP) every time the CUCM administrator patches the servers. If you don't care about that, then you can do this all client-side on the user's PC, and have them supply their End User credentials.
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  • Job SM:SYNCHRONIZE USER DATA FOR NOTIFICATION canceled

    Dear SAP Guru,
    The BG job SM:SYNCHRONIZE USER DATA FOR NOTIFICATION is canceled every day and it´s
    generating shortdump. Our system is SAP EHP1 for SAP Solution manager.
    SAP ABA and SAP BASIS components are release 701 level 3.
    ST is release 400 level 19
    ST-PI is release 2008_1_700 level 1
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    Runtime Errors         RAISE_EXCEPTION*
    Date and Time          22.03.2010 06:50:11
    |Short text                                                                                |
    |    Exception condition "CUSTOMIZING_NOT_FOUND" raised.                                           |
    |What happened?                                                                                |
    |    The current ABAP/4 program encountered an unexpected                                          |
    |    situation.                                                                                |
    |What can you do?                                                                                |
    |    Note down which actions and inputs caused the error.                                          |
    |                                                                                |
    |                                                                                |
    |    To process the problem further, contact you SAP system                                        |
    |    administrator.                                                                                |
    |                                                                                |
    |    Using Transaction ST22 for ABAP Dump Analysis, you can look                                   |
    |    at and manage termination messages, and you can also                                          |
    |    keep them for a long time.                                                                    |
    |Error analysis                                                                                |
    |    A RAISE statement in the program "SAPLDSWP_UTILITY" raised the exception                      |
    |    condition "CUSTOMIZING_NOT_FOUND".                                                            |
    |    Since the exception was not intercepted by a superior                                         |
    |    program, processing was terminated.                                                           |
    |                                                                                |
    |    Short description of exception condition:                                                     |
    |                                                                                |
    |                                                                                |
    |    For detailed documentation of the exception condition, use                                    |
    |    Transaction SE37 (Function Library). You can take the called                                  |
    |    function module from the display of active calls.                                             |
    |    -                                                                                |
    |How to correct the error                                                                          |
    |                                                                                |
    |    If the error occures in a non-modified SAP program, you may be able to                        |
    |    find an interim solution in an SAP Note.                                                      |
    |    If you have access to SAP Notes, carry out a search with the following                        |
    |    keywords:                                                                                |
    |                                                                                |
    |    "RAISE_EXCEPTION" " "                                                                         |
    |    "SAPLDSWP_UTILITY" or "LDSWP_UTILITYU19"                                                      |
    |    "DSWP_GET_GLOBAL_CUSTOMIZING"                                                                 |
    |                                                                                |
    |    or                                                                                |
    |                                                                                |
    |    "SAPLDSWP_UTILITY" "CUSTOMIZING_NOT_FOUND"                                                    |
    |                                                                                |
    |    or                                                                                |
    |                                                                                |
    |    "RDSWP_NM_SYNC_USER_DATA " "CUSTOMIZING_NOT_FOUND"                                            |
    |    If you cannot solve the problem yourself and want to send an error                            |
    |    notification to SAP, include the following information:                                       |
    |                                                                                |
    *|   
    |System environment                                                                                |
    |    SAP-Release 701                                                                               |
    |                                                                                |
    |    Application server... "crsgrant"                                                              |
    |    Network address...... "10.128.32.175"                                                         |
    |    Operating system..... "Windows NT"                                                            |
    |    Release.............. "5.2"                                                                   |
    |    Hardware type........ "2x Intel 801686"                                                       |
    |    Character length.... 8 Bits                                                                   |
    |    Pointer length....... 32 Bits                                                                 |
    |    Work process number.. 13                                                                      |
    |    Shortdump setting.... "full"                                                                  |
    |                                                                                |
    |    Database server... "CRSGRANT"                                                                 |
    |    Database type..... "ORACLE"                                                                   |
    |    Database name..... "SM1"                                                                      |
    |    Database user ID.. "SAPSM1"                                                                   |
    |                                                                                |
    |    Terminal.......... " "                                                                        |
    |                                                                                |
    |    Char.set.... "Czech_Czech.28592"                                                              |
    |                                                                                |
    |    SAP kernel....... 701                                                                         |
    |    created (date)... "Apr 12 2009 22:43:15"                                                      |
    |    create on........ "NT 5.2 3790 Service Pack 1 x86 MS VC++ 14.00"                              |
    |    Database version. "OCI_10201_SHARE (10.2.0.4.0) "                                             |
    |                                                                                |
    |    Patch level. 39                                                                               |
    |    Patch text.. " "                                                                              |
    |                                                                                |
    |    Database............. "ORACLE 9.2.0.., ORACLE 10.1.0.., ORACLE 10.2.0.."                |
    |    SAP database version. 701                                                                     |
    |    Operating system..... "Windows NT 5.0, Windows NT 5.1, Windows NT 5.2, Windows                |
    |     NT 6.0"                                                                                |
    |                                                                                |
    |    Memory consumption                                                                            |
    |    Roll.... 8112                                                                                |
    |    EM...... 4181184                                                                              |
    |    Heap.... 0                                                                                |
    |    Page.... 24576                                                                                |
    |    MM Used. 873664                                                                               |
    |    MM Free. 170296                                                                               |
    |User and Transaction                                                                              |
    |                                                                                |
    |    Client.............. 001                                                                      |
    |    User................ "SOLMAN"                                                                 |
    |    Language key........ "E"                                                                      |
    |    Transaction......... " "                                                                      |
    |    Transactions ID..... "C27635DF574FF121B0470050569757E9"                                       |
    |                                                                                |
    |    Program............. "SAPLDSWP_UTILITY"                                                       |
    |    Screen.............. "SAPMSSY0 1000"                                                          |
    |    Screen line......... 6                                                                        |
    |Information on where terminated                                                                   |
    |    Termination occurred in the ABAP program "SAPLDSWP_UTILITY" - in                              |
    |     "DSWP_GET_GLOBAL_CUSTOMIZING".                                                               |
    |    The main program was "RDSWP_NM_SYNC_USER_DATA ".                                              |
    |                                                                                |
    |    In the source code you have the termination point in line 22                                  |
    |    of the (Include) program "LDSWP_UTILITYU19".                                                  |
    |    The program "SAPLDSWP_UTILITY" was started as a background job.                               |
    |    Job Name....... "SM:SYNCHRONIZE USER DATA FOR NOT"                                            |
    |    Job Initiator.. "SOLMAN"                                                                      |
    |    Job Number..... 00104000                                                                      |
    Have you some solution or advice?
    Best Regards
    Jakub

    Please could you check the following ?
    - Please ensure that the latest version of note 1172948 has been implemented
    - Please follow the recommendation in note 1314587.
    - Check table 'DSWPGLOBALCUSTOM' and ensure that the entry 'DTMLOG' is available.  Create the entry if missing.
    These procedures will solve this issue.

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