File Discrepancies for Multi Users

Hi ...
We are running RH7 and RSC3.1 with 3 users - We identified
(only yesterday) that after User 1 had deleted one topic file from
Project Manager and added several others ... User 2 and 3 had
broken links for these topics.
We are able to update existing topics by one user, who check
in, then user 2 and 3 can get the latest version and instantly view
the changes - lovely!! Exactly what we would expect ...
But the same is not occurring when we remove or add entire
topics to both the Project Manager and the TOC ...
User 2 and 3 see the topics in the TOC with the dreaded red
cross through them ... and have to try and locate the file or
restore broken links etc ... to get their view of the project in
sync with User 1. This seems to defeat the whole purpose of being
able to have a multi user authoring environment????
A major concern of this problem appears to be the risk of
undoing each others work by potentially restoring files that
another user intended to remove ...
Is anyone else experiencing similar issues ... we are in a
big organisation and are very restricted in terms of our ability to
access the servers etc ... but I want to know if there is something
we should be checking or doing differently from an application
perspective? Any advice or ideas are greatly appreciated...
Many thanks ...
Frustrated!

Hi Fi@qldpol, and welcome to the board. With your situation,
there are two likely possibilities:
1. Was your project added to source control via RoboHelp, or
was it initially added using RoboSource Control? If it was added
from RoboSource Control, then that is the problem.
2. If #1 is not the problem, then you might be having
problems with some of the users' CPD files. First, have everyone
make backups of the local version of their project (the files
actually residing on their PCs). Then have User 2 and User 3 delete
their copy of the project, and replace it with a copy of User 1's
local files. Before they open the project, they should delete the
cpd and pss files. After they delete those files, they can open the
project as usual and let the cpd file rebuild. We have to do this
every so often with some of our projects to get everyone
synchronized.
Hope that helps.
G

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