File Sync problem

I have an odd problem
Whenever I am in the office, some files will not sync through the desktop app. However, when I leave and access any other network, they sync.
Are there any specific ports or something that CC's file sync uses that I should be aware of?
Thanks

Same to me.
Nothing works from office

Similar Messages

Adobe Ideas file sync problems

I'm using Adobe Ideas on a third Gen iPad with iOS 7
None of my files will sync to creative cloud. The sync process message simply alternates between 'awating connection', 'analysing' and complete but nothing happens to the files. The progress bar on each file remains grey.
I have a stable wifi connection
I have tried reloading the app and restarting the iPad
I have tried toggling snyc on and off
I have tried makign edits to files and creating new files to kick start the sync
Nothing is working
I know others have had this problem in the past but I cannot find a solution anywhere on the forum that helps me.
Thanks
Owen

I'm so glad I'm not the only one experiencing this problem. I wish I had a response to it. I'm on the phone with Adobe support right now about it. Have you found a fix since you posted this?

I have a problem with my file syncing in the cloud.

I am working on a project in my mac and I needed to travale but still finish my project, so I decided to upload the files in the cloud and now I just find a few files there. Can somebody help me with this problem? I nedd those files because I just have 3 days to finish the project.

File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
-https://forums.adobe.com/community/creative_cloud/host_sync
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-Size Limits https://forums.adobe.com/thread/1488242
-sync and email link http://forums.adobe.com/thread/1427516?tstart=0
-Phantom folder problem https://forums.adobe.com/thread/1490445

I have set up my new iPad 2 on my windowsn 7 computer, but experienced syncing problems from the start. It seems that it doesn't recognize the iPad, although it appears in iTunes.It only gives set up as new or restore options.

I have set up my new iPad 2 on my computer (Windows 7), but experienced syncing problems from the start. It seems that although my iPad is regognized in iTunes as it appears there, it only gives met the options to set up as a new iPad or restore from the backup, no synching options. What do I do?

File>Devices>Transfer Purchases will transfer the itunes purchases to your ocmputer.
You should sync your ipod to your computer regularly.

'Source play' and 'audio-video sync' problems with PE8 on fast WIN7 64 bit computer

I am transferring Hi8 videos, about 2 hours long, to my WIN7 64 bit computer with PE8. [Dell Mobile Precision M4400 Computer Workstation (Intel Core 2 Duo T9900 500GB/4GB); NVIDIA Quadro FX 770M, 512MB] I seem to have several problems:
First, after importing the file (.avi), I get a message about ‘dropped frames.’
Secondly, when I try to play the video in the source monitor, the audio plays but the video doesn’t; it only shows the first frame [this is after waiting until the video is ?recognized? ] I can use the shift-arrow key and see that the video is there.
Thirdly, I can play the .avi file in other players, e.g., avidemux or PE pro CS5 on another computer. There, I see that the audio and video are not in sync; the audio can be up to 300 ms ahead of the video (as determined using avidemux).
Questions:
1. Why doesn’t the source monitor play the video? Is this a problem with PE8 (latest update as of 3 March 2011) on aWIN7 64 bit computer (intel duo core. 3 GHz).
2. Is the audio-video sync problem the result of the ‘dropped frames?’ How can PE8 correct this? Avoid this? Or, is it coincidence?

"I think you're telling me you're using a backwards compatible Digital8 camcorder to capture your video as DV-AVIs. Is that right?" YES
"Are you using Premiere Elements to do this capturing?" YES, AS ABOVE PE8
"Go to the File menu and select Properties. It should show a standard DV codec being used for your video and audio."
WMP v12 is dumb. Under properties, media, it says 'video.' However, avidemux gave me the information state above: video -- Codec 4CC: dvsd, frame rate: 29.971 fps; audio -- codec: PCM, channels: Stereo, frequency: 48 kHz.
So, back to the Questions:
1. Why doesn’t the source monitor play the video? Is this a problem with PE8 (latest update as of 3 March 2011) on aWIN7 64 bit computer (intel duo core. 3 GHz).
2. Is the audio-video sync problem the result of the ‘dropped frames?’ How can PE8 correct this? Avoid this? Or, is it coincidence?

Outlook 2003 + iPhone calendar sync problem solved

Here is how I solved my sync problem. Seems a lot of people have the same problem here with Outlook sync suddenly not working after it worked fine for a long time.
I've had Outlook 2003 calendar sync with my iPhone for a few month without any problem, but a few days ago the sync suddenly stopped without any error message. iTunes Diagnostic found no problem and I followed all the steps that Apple outlines to fix the problem but nothing worked (TS2776).
As Apple asked to, I created a new user account on my Windows machine and setup a few test calendar entries to sync with my iPhone. That all worked fine.
So I did what Apple doesn't tell you, and I copied my original Outlook Data file (.PST) over to my new user account and tried to sync that one. Now this didn't work. So I knew the problem lies somewhere in my PST file.
I have then tried to create a new one from scratch in my original Windows account, and copy all the data over. Again, it didn't work. So I emptied the file again, and copied all my calendar entries over to the new PST file in batches (first 10, then another 10, etc).
What I found at the end is that one single calendar entry I created a few days ago caused my sync to stop working. Once I removed this entry, everything worked fine again. Don't ask me what was wrong with it (I made a backup just in case Apple wants to see it), but now everything works again.
If you want to save some time to find which one it is, you may start deleting entries that you created just recently before it stopped working.
Hope that helps.

Hi im having the same problem. I use outlook 2003 on windows xp and until recently my sync (using usb) was working fine. Now it would seem that calendar items are no longer syncing. can you give any further details of the calendar entry which was causing your problem? im wondering if it was added on a certain date perhaps.
I am running the inbox repair tool to see if my pst file has any problems but would appreciate any other help in the mean time.
Cheers

IPhone Sync Problems with VISTA After iTunes Upgrade to 7.4

Upon upgrading to iTunes 7.4 I was unable to sync my Outlook calendar or contacts to the iPhone. Called Apple Support that they seemed to know nothing about this problem general problem despite all of the discussions on this and many other tech. boards.
After being told remove and reinstall iTunes and Outlook, set-up a new user account, etc... (none of which worked) I finally concluded that perhaps the .pst file being used by outlook was simply incompatible with iTunes for some reason (e.g. unsupported recurring calendar items).
SOLUTION: Create a new outlook .pst data file. Once created, open up that new file along with the defective .pst file. Then, simply change the view of calendars and contacts in your old calendar such that you can see all of the items in a list. Highlight the items you want to keep and simply click-and-drag them to the nes .pst file. This solves all of the sync. problems I had post-7.4 upgrade. It takes less than 3 minutes to complete this painless fix.
This was so annoying for me that I'd be happy to help someone complete this simple task if they need help. < Edited by Host, for your protection, no personal information please. >

Then it would appear to be an issue with your router. What router? Model? Is the firmware up to date?

Hot Sync problems with Windows Vista using a Tungsten E2

Need Help solving a hot sync problem. Have a Tungsten E2, about a year old. Use Windows Vista OS. Can not sync to desktop. It worked fine for awhile then stopped sync'ing. Have reinstalled Palm Software, Have downloaded Palm 6.2. Have deleted all 3rd party apps,,,and their back up files. Particulary,,,,Epocrates apps, Took over my PDA. Installations and updates gets to synchronizing Calender and 'freezes' have left it on overnight figurng lots of data,,,,no progress. I need help. I really enjoy using this equipment. I use my PDA for all my scheduling of work shifts appts etc. I would appreciate some suggestions. Thanks in advance. Mike.
Post relates to: Tungsten E2

Hi.. Welcome to the Palm forums. So if I am understanding you when you try to sync it goes to calendar and freezes and never completes the sync. That being the case the first thing you want to do is go to the conduits and turn off calendar then sync and all should be successful, except calendar will not sync. What this indicates is that you have corrupted data in your calendar, most likely on the E2. Do a google search on your computer for a utility 'dbfixit' and download it to your computer. Extract it so you have the dbfixit.prc file and double click on it to put it in the installer. Then, insuring the calendar conduit is off, sync to install it. Once installed run dbfixit. This utility is free or can be purchased for (I believe) 12.95. The free version will search for corruption and problems let you know where they are and you will have to manually fix or delete them. If you register it, when you run the utility it will find the errors and fix them as well. Once all errors are fixed, turn the calendar conduit back on and you should be able to sync.

Photo sync problem with Windows Vista?

I did some searching and was wondering if there is a solution to the photo sync problem with Windows Vista. I have gone the route of changing some of my photos to bitmap files but this is was way too much work just to view on ipod. I like to email Apple but could not find a link to do so. As far as I know I have all updates but still the iPod does not sync photos. Is there an update to this that I am missing or am I stuck changing all my photos to .bmp files?
Thanks,
Dean.

I checked out the article and not much help, thanks anyway.
Would it make a difference if I purchased Adobe Photo Album or would I still be stuck with changing and saving files to .bmp extensions? I have Adobe Photoshop album starter but still have to change file extensions.
If someone has a solution to this problem I would really be greatfull. I did contact Dell as this is a brand new computer and that was a wash. They did give me a number for Apple but of course I bought the iPod off of ebay and has no warranty on it so unless I pay a fee I'm not calling. It just blows my mind that Microsoft and Apple can't or won't come up with a fix. But I guess when Microsoft wants you to buy the Zune or Apple wants you to buy the overpriced Macintosh why would they waste time on having there products compatible with each other.
Thanks.

2014 Sync problems on iPod classic / Please help!! 2014

Hello community!
I really need some help with this problem I am having... I have done some research for the past few days on my own but nothing I have found has helped.
First some specs on my device...
iPod Classic: 80 GB (I believe this is iPod with video, assumed on the fact that it supports movie syncs)
iPod software version: 1.1.2 (up to date according to iTunes)
Formatted for Windows
Syncing to Dell Inspiron with Windows 7
iTunes updated to current version (11.4)
I had much mof my music library uploaded onto my iPod for quite sometime. (close to 14,000 songs synced at 192 kbps) I often like to put my iPod on shuffle and just listen to whatever comes on, but here and there I will skip songs until something I am in the mood for comes on... I began to notice that my iPod was freezing (ON THE DISPLAY ONLY!!! Playback through speakers continued) when I would skip through songs... Once the screen dimmed however, I could once again skip to the next song. I figured this was a problem concerning corrupted files or something similar. These are the steps I took..
1.) Updated iTunes to version 11.4 and checked for further updates
2.) ATTEMPTED to check disk within Windows (was unsuccessful and heard the iPod making a lot of 'clicking' noises from within the casing)
3.) Performed an iPod restore within iTunes
4.) Performed a check disk within Windows and recovered any bad sectors (SUCCESSFUL)
5.) Selected 'Music' sync and the option for 'Entire music library'
6.) UNCHECKED 'Include music videos'
7.) Reconfigured settings as they were before and made slight changes..
     a.) Checked 'Open iTunes when this iPod is connected'
     b.) Checked 'Sync only checked songs and videos'
     c.) Checked 'Convert higher bit rate songs to '192 kbps' AAC'
     d.) Unchecked 'Manually manage music and videos'
     e.) Unchecked 'Enable disk use'
8.) Began a sync on my iPod... With well over 10,000 songs I knew this was going to be a lengthy process.. I left computer unattended..
When I returned to my computer, iTunes was unresponsive... The only way I could get iTunes to show was to minimize a Window on top of iTunes. iTunes states 'Syncing iPod... Do not disconnect' but does not show a rolling progress bar.. I cannot cancel sync, I cannot eject iPod, I cannot close iTunes...
I attempt to eject iPod device through windows, UNSUCCESSFUL (Cannot unmount generic volume while the device is in use)
I 'Ctrl+Alt+Dlt' to Task Manager and End Program 'iTunes' UNSUCCESSFUL..
I End Process 'iTunes.exe *32' and eject iPod through Windows SUCCESSFUL
When the iPod displayed 'OK to disconnect with load bar, I disconnected the device.
As soon as this bar was full iPod IMMEDIATELY rebooted completely and powered back up with only 20 songs synced. (Frustration ensues)
Confused and thinking maybe my screen saver caused an interruption during the sync, I changed screen saver and power saving options to eliminate any possible interruption, REPEATED STEPS 3-8 ABOVE, and started sync again.. Left computer unattended
Again, coming back to computer much later, iTunes was in the same unresponsive state. Closed iTunes and began looking for answers on the internet. Any and all answers I found stated I should restore iPod, update iTunes, run diagnostics tests, etc., etc...
All of which I had done EXCEPT for running a diagnostics test..
Running a diagnostics test: I ran only the tests concerned with 'Device Connectivity' and 'Device sync' tests.. Here are the very interesting results I yielded from these tests...
Device Connectivity Test:
Support services:
     'iPod support service is running.' Status: GREEN
     'iTunes Helper is running.' Status: GREEN
     'Apple Mobile Device is running.' Status: GREEN
Ports:
     'USB ports verified.' Status: GREEN
     'No FireWire (IEEE 1394) ports found.' Status: GREEN
     'iPod found.' Status GREEN
ALL TESTS PASSED
Device Sync Tests
Results:
     No iPod touch, iPhone, or iPad found. Status: RED
ONE OR MORE TESTS FAILED
I am at a loss, I realize that Apple has discontinued the iPod Classic but does that mean iTunes will no longer support these devices!?
And if ANYONE has ANY suggestions for possible steps I can take to regain syncing privileges to my iPod once again, please let me know!
Also, I have diagnostics test results saved on my desktop and available to post if required!
Thank you for any and all help!
-Chris

!UPDATE!
I made several adjustments to my sync options and made some progress and am now trying to sync in 'stages' as I like to think of them.
Here is what I did:
1.) Under 'Music' tab in 'My iPod' options I opted to sync 'Selected playlists, artists, albums, and genres'
2.) Selected a small portion of tunes I know I want on my iPod (ended up being close to 3,500 songs.
3.) Under 'Summary' tab I unchecked the 'Sync only checked songs and videos' box
4.) Unchecked 'Convert higher bit rate songs to ___ AAC'
5.) Checked 'Enable disk use'
6.) Ran a SUCCESSFUL sync!
I am now running a sync keeping the same adjustments in place and have added 6,556 songs. (SYNC IN PROGRESS)
I am wondering if trying to convert that many songs to a lower bit rate is causing sync problems and it appears as if I am at least making progress on this. HOWEVER, I really prefer to decrease the bit rate on my songs so I may fit more on my iPod... Usually most of the files I have in iTunes are at 320 kbps with a select few at 192 kbps. I would like to make everything the way it was before my first iPod restore.. 192 kbps, but this also seems to be the cause of the sync problems I am having? Anyone else have a comment on this?
Thanks again
-Chris

Offline Files sync gives Access Denied on Windows 8.1 Enterprise

A small number of our staff have now been issued with Windows 8.1 Enterprise hybrid tablet computers, however there is a problem with using Offline Files on them - when synchronising, it responds "Access Denied".
The tablets have Windows 8.1 Enterprise with all the latest updates on them. Staff users have a home folder on the network under \\server\staff\homes\departmentname\username which gets mapped to U: and their My Documents is redirected there. The server is currently
Windows Server 2003 R2 SP2.
We have tried:
Resetting the Offline Files cache using the FormatDatabase registry key
Using Group Policy Objects to force Offline Files synchronisation at logon and logoff
Clearing the local cached copy of the user's profile from the machine and getting them to log back on to recreate it
Setting up Offline Files event logging to the event viewer - this provides no useful information as it only logs disconnect/reconnect and logoff/logon events
Forcing Group Policy update using gpupdate /force
Forcing synchronisation using PowerShell and https://msdn.microsoft.com/en-us/library/windows/desktop/bb309189%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396
As suggested by http://support.microsoft.com/kb/275461 we gave the All Staff security group Read permissions on F:\Staff (which is the one that is shared as \\server\staff) and then blocked inheritance for folders below that
We also checked the following:
The CSC cache has not been relocated
No error 7023 or event 7023 errors relating to Offline Files are present in the event logs
The Offline Files service is running
The OS is already Windows 8.1 Enterprise, so installing the Pro Pack is not applicable
In HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\UserState\UserStateTechnologies\ConfigurationControls all the values are set to 0 and not 1
We do not use System Center Configuration Manager
No errors were found in the Folder Redirection event logs
None of these solved the problem, does anyone have any suggestions?
Here is the error we are seeing:
Thanks,
Dan Jackson (Lead ITServices Technician)
Long Road Sixth Form College
Cambridge, UK

Hi,
Generally speaking, this problem is most probably occurs at File Server Client.
Firstly, please check the sharing file Sync Settings.
Shared file properties\Sharing\Advanced Sharing\Caching
Also check shared file user list, make sure these problematic user account have full permission.
On the other hand, could you able to access to the shared file directly in Windows Explorer?
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Yes, the user can access the shared folder in Windows Explorer. The user has the following permissions:
Traverse Folder/Execute File
List Folder/Read Data
Read Attributes
Read Extended Attributes
Create Files/Write Data
Create Folders/Append Data
Write Attributes
Write Extended Attributes
Delete
Read Permissions
Here is a screenshot of how the Caching settings are set up on the top-level Staff share.

Unable to launch File sync and to update Adobe Exchange panel in Illustrator CC 2014

I suppose that these two problems might be related, as I need the file sync to sync the extensions?
Anyway, I’m unable to launch a file sync, and when I update the Adobe Exchange panel in Illustrator, it asks for a reboot, and after the reboot, it asks again for an update…
Thanks for the help!

I've since received information of a workaround - listed in a different thread: Unable to install non-standard updates - Cannot launch/update Adobe Digital Publishing for InDesign CC 2014
Try the following to enable updates:
1) Navigate to C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0 and you will find a .dat file ( AdobeUpdaterAdminPrefs.dat).
2) Please open the file in question and you will find a line item : <Suppressed>1</Suppressed> .
3) Please change the Value from 1 to 0 and save the file back in the same location.
On a Mac, essentially the same, however location: /Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat
I was given further advice that DPS toolkit updates are not available when you create the deployment package from Adobe Application Manager Enterprise Edition on Mac OS. (I believe this may be the same using Creative Cloud Packager as you've found)
Deployment DPS Toolkit Update| AAMEE |Mac OS
The above article suggests that you can download and install the DPS update silently, however, an end user must be logged into computer - not really feasible for enterprise environments.
So I guess the process for this would be:
1)Copy the contents of the DPS update package to remote machine
2)Enable updates by modifying the AdobeUpdaterAdminPrefs.dat file
3)Remotely launch the DPS update silently (when someone is logged onto machine)
4)Disable updates again when complete...

Sync Problem with iPod Touch and Apple TV relating to iPhoto

I have recently recovered from a crash and has to restore everything from my time machine.
I have an iPod touch that syncs with my itunes and therefore with my iPhoto.
Same thing with my Apple TV syncing via itunes with my iPhoto.
After the restore. I have this message:" itunes cannot sync photos to the Apple TV because of a problem on your computer. You do not have enough access privileges for this operation.
Previously I got the same message when syncing iPod touch with iPhoto. Then I opened iPhoto package content and remove the iPod Photo cache. that solves my iPod touch sync problem.
How can I sync with Apple TV again?

I believe you need to reset the Sync services data. Assuming your data on the Mac is correct (or correctable), try this:
1. If it is easy enough to do, clean up iCal. There are AppleScripts and other tools on the Internet to do this.
2. Save a copy of you calendar. Just in case. (File, Back up iCal...)
3. Exit iCal.
4. Start iSync.
5. Preferences, Reset Sync History. (If it is greyed out, wait a few minutes.)
6. Quit iSync.
7. Start iTunes and plug in your iPod.
8. Select your iPod and go to the Info tab.
9. Make sure you have the correct Calendars selected. At the bottom, under Advanced, under Replace information on this iPod, select Calendars.
10. Sync.
That should do it.
Normally, the fiddling with iSync should clear things up, so you can try just that, and syncing, but since your have a messed up situation, I'd go through all these steps once.
-fred

ITunes on Windows 8 Syncing Problems Solved!

NOTE: I have only had this problem on Windows 8, not Windows 7, so if you're having trouble on Windows 7, this might not help you.
If you are experiencing the issue where your device never fully syncs, disconnects halfway through, freezes after "waiting for changes to be applied," then I believe this solution will help you.
Follow these steps:
1) Locate your iTunes.exe file. This can be found by the following path: Start--> All Apps (little arrow that appears on bottom left of screen when you mouse over it) -->This PC (on the far right) --> whatever drive you installed iTunes on (if you are not sure, it is the C drive by default) --> Program Files (x86) --> iTunes --> in this folder you will see a file labeled "iTunes.exe" or just "iTunes" make sure you're NOT on the "iTunesHelper" icon for the next step.
2) Right-click on the file and hit "Properties"
3) Click the tab labeled "Compatibility"
4) Check the box labeled "Run this program in compatibility mode for:"
5) Click the drop-down menu just underneath that check box and choose "Windows 7"
6) Now check the box labeled "Run this program as an administrator
7) Click "Apply"
8) Click "Ok"
9) All done! Now try syncing whatever device was giving you trouble and it should work. My iPhone had to sync about 3000 songs and it failed about halfway through, but all I had to do was restart the sync and it finished the remaining 1500 or so.
Just thought I should offer this tip for those of you running Windows 8 and having syncing problems .

Yes that is a standard fix:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

Strange audi sync problem & different, stranger video sync issu in sequence

I have two strange occurances with one particular set of media that was downloaded from the same original source mini-dv (recording in dvcam) tape. I have not found the same issue on any other footage.
1) when the media is imported into FCP, the audio is out of sync. it is slightly out at the beginning and then gets progressively worse.
2) when this footage is used in a sequence, the video that show in the sequence is not the same as the video that is exported when this sequence is exported as QT movie (or any other export option) Like the audio the video out of sync gets progressively worse.
- The original media is perfectly in sync looking at the digitized source ie: in Quicktime. There is no audio out of sync problem.
- the only difference I could see in the file was that this media is 3.5mb data rate whereas all the others are 3.6mb.
- other tapes from the same camera do not have a problem
- I do all my downloading from a firewire deck and not from the camera
- I upgraded from 6.0.1 to 6.0.4 (as did the QT 7.5 upgrade also) to see if that fixed the problem but to no avail.
Very perplexing. I managed to work around this problem in a sequence whos deadline was looming by manually slipping the footage in the sequence the required number of frames. This is where it also gets odd. I was able to do this by
- double click the clip in the sequence which then loaded that into the viewer.
- position the playhead at the beginning of the clip
- from the canvas select the go to position in master clip option which then loaded the masterclip into the viewer. the position in the masterclip was always the correct frame (ie the frame I expected to see as per my edit). The frame showing in the canvas was also the correct frame (but this would not be the case when exported)
- the next thing i did was to use the slip tool, as soon as i held the slip tool over the sequence clip, the frame in the canvas would be the wrong frame (the frame i would see when I exported).
- then i would just carefully slip the sequence clip back to the matching correct frame. So watching in the viewer, I would align the frame that showed in the viewer to the frame in the canvas.
When done the frame showing in my sequence would be a completely different frame but when exported, the frame that I expected to see would be the exported frame.
I could find no logic to the amount I needed to slip each time (I am sure there is logic but I couldnt figure out what that was). the clip at the end of the footage needed to be slipped -10:09, and this got progressively smaller to the clip at the beginning of footage needing to be slipped -:16
Hopefully that wasnt too confusing.

btw, i have tried recapturing the footage and i have offlined it, copied it to another location and onlined it in the new location to no avail. still have the sync and video in sequence issues.

File Sync problem

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