Unable to launch File sync and to update Adobe Exchange panel in Illustrator CC 2014

I suppose that these two problems might be related, as I need the file sync to sync the extensions?
Anyway, I’m unable to launch a file sync, and when I update the Adobe Exchange panel in Illustrator, it asks for a reboot, and after the reboot, it asks again for an update…
Thanks for the help!

I've since received information of a workaround - listed in a different thread: Unable to install non-standard updates - Cannot launch/update Adobe Digital Publishing for InDesign CC 2014
Try the following to enable updates:
1) Navigate to C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0 and you will find a .dat file ( AdobeUpdaterAdminPrefs.dat).
2) Please open the file in question and you will find a line item : <Suppressed>1</Suppressed> .
3) Please change the Value from 1 to 0 and save the file back in the same location.
On a Mac, essentially the same, however location: /Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat
I was given further advice that DPS toolkit updates are not available when you create the deployment package from Adobe Application Manager Enterprise Edition on Mac OS. (I believe this may be the same using Creative Cloud Packager as you've found)
Deployment DPS Toolkit Update| AAMEE |Mac OS
The above article suggests that you can download and install the DPS update silently, however, an end user must be logged into computer - not really feasible for enterprise environments.
So I guess the process for this would be:
1)Copy the contents of the DPS update package to remote machine
2)Enable updates by modifying the AdobeUpdaterAdminPrefs.dat file
3)Remotely launch the DPS update silently (when someone is logged onto machine)
4)Disable updates again when complete...

Similar Messages

Virus alert and problems with Adobe Exchange Panel latest update

Hello,
just to let you know I downloaded the must recent update to Adobe Exchange Panel and had 2 issues:
Norton Internet security blocks the installation reporting there are high security risks in several .dll files, it won't let me install them.
If I shut down my antivirus the installation works fine, but the panel is blank when opened; it just doesn't work.
According to my antivirus, the "threat" is called "Suspicious.Cloud.7.F" and it finds it in all these files that are installed with the new panel:
poconetssl.dll (Suspicious.Cloud.7.F) c:\program files (x86)\common files\adobe\cs6servicemanager\extensions\adobeexchange\assets\exmanwin32\poconetssl.dll
pocodata.dll (Suspicious.Cloud.7.F) c:\program files (x86)\common files\adobe\cs6servicemanager\extensions\adobeexchange\assets\exmanwin32\pocodata.dll
pococrypto.dll (Suspicious.Cloud.7.F)c:\program files (x86)\common files\adobe\cs6servicemanager\extensions\adobeexchange\assets\exmanwin32\pococrypto.dll
pocozip.dll (Suspicious.Cloud.7.F)...
pocoxml.dll (Suspicious.Cloud.7.F)...
pocoutil.dll (Suspicious.Cloud.7.F)...
poconetssl.dll (Suspicious.Cloud.7.F)...
pocodata.dll (Suspicious.Cloud.7.F)...
pococrypto.dll (Suspicious.Cloud.7.F)...
I'm assuming this a false positive. Anyway, I can not use the panel at all. Hope someone can help.

There were a couple of links in the right column that mentioned virus problems. After reading a bit, I solved my problem.
Go to Norton, select SETTINGS, then select COMPUTER SCAN, then set HEURISTIC PROTECTION to OFF. (It will still stay green.)
I then tried to re-install the Adobe Exchange Panel and everything is now working fine.

Unable to download or access "my stuff" from adobe exchange panel.

After a successful login to the cc site, from the sign in button on the exchange panel, the message is sorry, we are unable to log you in. I have closed and started again after cleaning out the cookies etc.
How do I fix the problem.
I am on a windows 7 machine.
I have not changed any preferences in Photoshop.

The download is huge, 1.6GB, so it will take a while to download and if it fails, clear your browser’s cache and try again, or try a different browser.
There is nothing on the page that will prevent you from downloading it multiple times. If you are getting an error it is likely your internet connection or some internet security software or something else blocking. Did you watch the download and did it completely successfully or did it just stop?
On the page with the Try link there is a link for when you’re having problems downloading, which it seems like you are:
http://helpx.adobe.com/x-productkb/global/troubleshoot-download-problems.html
There are phone numbers for Adobe but usually it is an exercise in frustration talking to someone in India who has a script they will lead you through, not unlike what it says on the help page, just slower.
If you want to attach a screenshot you need to use the web version of the forums and copy/paste into the message, or use the camera icon at the top left.

InDesign CS6 won't install/update Adobe Exchange panel

After installing and updating exchange manager 6.0.2.40 when I go to indesign exchange panel it says update is available, click that, it downloads and says update successful, restart indesign to take effect. When it installs it switches to extension manager and says update conflicts with other version install yes or no? Click yes, says succesfull and restart indesign, I restart indesign and same thing happens again and again.
Photoshop and illustrator (CS6) panels work just fine. It's indesign that doesnt work.
Mac OS 10.7
Tried updating, reinstalling exchange manager, adobe application manager is 6.2.112.0,
tried several times on indesign and it just keeps going through the same update/restart loop.

Hi SpooCobraVenom,
You can try to uninstall "exchange panel", and download and install it again from https://www.adobeexchange.com/api/AdobeExchange.zxp.

Major Sync and software update issue with windows 7 and iphone

Loved my iPhone 3g and love my 4.0! My only concern is syncing and software updates are sporadic.
When I first purchased and sync'd my 3g on my laptop, that I had since 2005 w/XP home 64bit, it would constantly (1 out of 5 times) show phone was disconnected and could not sync. Purchased a desktop, 2009 w/Vista 64bit (same issue mentioned continued) then upgraded to windows 7 64bit (same issue mentioned continued).
Both pc's are authorized and contain the same apps and software. I went through all trouble shooting steps (authorize/deauthorize, phone hard boot, sync w/airplane mode on and/or off, uninstall and or reinstall iTunes, etc...) when both phones would brick after software updates on both pc's.
The last software update 4.0 and most recent 4.2.1 went well on laptop with XP and no longer shows sync issue. The problem continues on the windows 7 and backup has completed successfully 3 times.
Long story short, I have to pray the laptop never dies because iTunes, syncing and software updates on XP works now! The problem with software update, backups and syncing persists on windows 7.
* I was able to apply 4.2.1 software update on XP and then connect to windows 7 to sync and backup successfully. I then disconnected/reconnected iphone to windows 7 and problem happened again, unable to sync phone was disconnected error message.

I've had my new pc for over a year, never had any probs syncing my iphone (then a 3G but now the big 4!)
I went to sync updates to Apps and a couple of tunes I had downloaded straight to my phone only to get an error message 'iTunes has stopped working - windows is checking the problem' followed by another messaged telling me there was a problem causing the program not to work correctly. Windows will close the program and notify me if a solution is found'
Well..... I have NO music on my iPhone and every time I try to sync, the same error messages come up and the bloody program shuts down....

Unable to Launch Repository Manager and Designer in Windows 7

Hi,
I am unable to Launch Repository Manager and BODS 3.2 Designer in Windows 7. When I try to launch it, the .EXEs (AL_Designer.exe) shows up in Task Manager but gets killed/ends by itself in few seconds. Please help!
Thanks and Regards,
Mohd Sarim

Check that this is supported on Windows 7 from the PAM location:
https://websmp101.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_HIER_KEY=701100035871000551361
SAP BusinessObjects Data Services XI 3.2 SP2 – SAP Help Portal Page
NOTE that this version you are working on is no more supported. (https://apps.support.sap.com/sap/support/pam?hash=pvnr%3D01200615320900003585%26pt%3Dg%257Cd)
Latest version is Data Services 4.2 - SAP Data Services 4.2 – SAP Help Portal Page
Mike

Adobe Exchange panel not installing update

I am on OS X 10.8.5 trying to get Illustrator CC 2014 to update its Exchange panel.
I have been trying to get it to update for the past hour and it downloads through Illustrator just fine, but it won't finish installing. I currently have Extension Manager CC 7.1.0.113 and I can see the extension I need to use in there, but since I can't get the Exchange panel to update, I cannot use it. My file is an 80 layer AI file that needs to be split into 80 separate files, and I really don't want to have to do it manually, thats why I have an extension to do it. I just need a damn fix on this so I can get back to work without going crazy. Any ideas or suggestions appreciated.

I am having the same issue.

Adobe Exchange Panel Update not working?

Hello:
My OS is Windows 7 64 bit and I have Ps and Ia installed on my laptop.
I downloaded and installed the Adobe Exchange roughly two months ago and everything worked great at first.
I installed a few things such as the Paper Textures and a game Level Up (can't recall the others at the moment).
The game worked three times but then it just stopped responding. I never had an issue with the other extensions.
Yesterday I went to try out the game again but when i opened the Exchange panel it said there was a new update and so i (sadly) opted to click 'Update'
After clicking the update button I received a message:
Also, Norton said the link or what have ya was NOT trusted and is Unknown. So, I clicked on the Norton message and got this info:
Heuristic virus? um, what?
http://www.pctools.com/security-news/heuristic-virus-definition/
I went ahead and Removed all the extensions I had downloaded/installed from the Exchange panel but I would very much like to be able to use them again.
Any ideas as to the issue? Is there a solution?
I have shut off Norton to see if that would work but I still get the above message "... valid signature ... "
Sure would appreciate some input.
Thank you in advance
ps. could the Heuristic virus detection be a False Positive?

Hello:
You are totally misunderstanding me. I have Windows 7 64 bit and I did have the Exchange Panel already installed. When I went to use the Exchange PanelIT had an update. I didNOT update to Windows 8.
I clicked on the UPDATE IN the Exchange Panel which is what would NOT install because NORTON said it IS MALWARE.
I tried to update the Exchange Panel and NOT my operating system.
The attempt to Update the Exchange Panel caused the older version of the Exchange Panel to not work. So, I had to Uninstall the Exchange Panel and then when I went to Reinstall the Exchange Panel it would NOT install. And now I cannot use it at all.
Again, I DO have Windows 7 and NOT Windows 8.
Please, I would very much like to be able to use the Exchange Panel again because I would like to install some extensions, let me know when this issue is resolved.
Thank You,
Kara A. Rowe
[email protected]

HP Quick Launch buttons incompatibility Windows 8.1 / Unable to Launch IE 11 and my yahoo home page

I have an HP Envy dv6 notebook PC Product # C2L31UA #ABA. I upgraded to Windows 8.1 several weeks ago and everything seemed to be working fine. About 3 weeks ago I started having problems with "internet Explorer stopped working" happening all the time. I also seem to have problems with installing updates from HP with failed updates then these problems start occuring. 4 days ago I was unable to launch IE 11 on my desktop or myyahoo home page. IE 11 is not working on my desktop or from the tile on Windows for Internet Explorer. I am able to use google and have been trying to search for solutions. I did find out from a scan that HP Quick Launch buttons are incompatible with Windows 8.1. I thouhgt this might be the problems. I have tried to remove it unsuccessfully. I have spent 4 days trying to fix my computer with no results. I thought I had uninstalled HP quick launch buttons late last night and I did briefly get my desktop to launch last night at 1 AM. However this morning It is not working again and the HP button is still on my computer. Not sure if this is what is causing all of these problems ? I also tried doing a system restore and it failed also. Can someone tell me what I should do? Thanks so much! I am not very computer savy so I am getting very frustrated.

Hello @luvpatch,
I understand that you are not able to use the HP Quick Launch buttons after upgrading to Windows 8.1, and I would be happy to assist you in this matter!
The first step I recommend is to completely remove HP Quick Launch from your system by using this Microsoft Fixit tool: Fix problems that programs cannot be installed or uninstalled. Once the program is removed, please restart your computer.
To further diagnose Internet Explorer on your system, I recommend following Resolving issues in Internet Explorer (Windows 8), as well as Troubleshooting Wireless Network and Internet (Windows 8). This should help to re-establish a consistent connection between your notebook and wireless network.
If the issue continues, I recommend performing a backup and refresh back to when Windows 8 was still installed on your system. To do this, I recommend following this resource on Backing Up Your Files (Windows 8), as well as Refresh Your PC to Resolve Problems (Windows 8).
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Performance Issue: Wait event "log file sync" and "Execute to Parse %"

In one of our test environments users are complaining about slow response.
In statspack report folowing are the top-5 wait events
Event Waits Time (cs) Wt Time
log file parallel write 1,046 988 37.71
log file sync 775 774 29.54
db file scattered read 4,946 248 9.47
db file parallel write 66 248 9.47
control file parallel write 188 152 5.80
And after runing the same application 4 times, we are geting Execute to Parse % = 0.10. Cursor sharing is forced and query rewrite is enabled
When I view v$sql, following command is parsed frequently
EXECUTIONS PARSE_CALLS
SQL_TEXT
93380 93380
select SEQ_ORDO_PRC.nextval from DUAL
Please suggest what should be the method to troubleshoot this and if I need to check some more information
Regards,
Sudhanshu Bhandari

Well, of course, you probably can't eliminate this sort of thing entirely: a setup such as yours is inevitably a compromise. What you can do is make sure your log buffer is a good size (say 10MB or so); that your redo logs are large (at least 100MB each, and preferably large enough to hold one hour or so of redo produced at the busiest time for your database without filling up); and finally set ARCHIVE_LAG_TARGET to something like 1800 seconds or more to ensure a regular, routine, predictable log switch.
It won't cure every ill, but that sort of setup often means the redo subsystem ceases to be a regular driver of foreground waits.

Apps won't work after sync and software update

Just syncd my ipod 4. Now FB, games and other apps won't work. The screen just goes blank. Re did the sync and still nothing. I really don't want to restore the settings because I have a lot of info on this pod. What can I do?

Try restarting your iPod by holding down the on/off and home buttons at the same time until you see the Apple logo, if that don't work try double clicking your home button to open your multi-task window hold you finger on the first app until it start to wiggle and the red minus sign shows up in the left corner tap the red minus sign to close all of your open programs.

Endless loading after trying to update Adobe Exchange in Photoshop CC

Hi,
When I open Window > Extensions > Adobe Exchange, I cannot use it becouse it asks me to update. When I click yes it starts downloading and installing and popups a dialogue box saying "Adobe Extension Manager is required to install this extension. Do you want to launch Extension Manager now?".
If I click yes, there appears an endlessly spinning circle in the Adobe Exchange Window. And that's it.
All CC programs are up to date. The Adobe Extension Manager is installed and can be opened manually from the start menu.
I did the same procedure in Fireworks without any problem.
Can anyone please tell me what to do so I can install plugins in Photoshop?
Thanks in Advance,
Roeland
Adobe Photoshop Version: 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3392 MHz
Built-in memory: 16265 MB
Free memory: 11025 MB
Memory available to Photoshop: 14609 MB
Memory used by Photoshop: 60 %
Image tile size: 1024K
Image cache levels: 4
Display: 1
Display Bounds: top=0, left=0, bottom=1200, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
NumGPUs=1
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gpu[0].DriverDate="20121212000000.000000-000"
gpu[0].CompileProgramGLSL=1
gpu[0].TestFrameBuffer=1
gpu[0].OCLSupported=0
gpu[0].CUDASupported=0
gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Intel Build 9.17.10.2932"
gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[512]
gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[1024]
gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[41]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0
Serial number: 90970778960516965976
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\
Temporary file path: C:\Users\ROELAN~1.BIC\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 111,2G, 44,1G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\
Installed components:
   ACE.dll   ACE 2013/07/14-12:09:50   79.543790   79.543790
   adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850
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   CIT.dll   Adobe CIT   2.1.6.30929   2.1.6.30929
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   WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078
Required plug-ins:
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   Adaptive Wide Angle 14.1.2
   Angled Strokes 14.1.2
   Average 14.1.2 (14.1.2 x001)
   Bas Relief 14.1.2
   BMP 14.1.2
   Camera Raw 8.3
   Camera Raw Filter 8.3
   Chalk & Charcoal 14.1.2
   Charcoal 14.1.2
   Chrome 14.1.2
   Cineon 14.1.2 (14.1.2 x001)
   Clouds 14.1.2 (14.1.2 x001)
   Collada 14.1.2 (14.1.2 x001)
   Color Halftone 14.1.2
   Colored Pencil 14.1.2
   CompuServe GIF 14.1.2
   Conté Crayon 14.1.2
   Craquelure 14.1.2
   Crop and Straighten Photos 14.1.2 (14.1.2 x001)
   Crop and Straighten Photos Filter 14.1.2
   Crosshatch 14.1.2
   Crystallize 14.1.2
   Cutout 14.1.2
   Dark Strokes 14.1.2
   De-Interlace 14.1.2
   Dicom 14.1.2
   Difference Clouds 14.1.2 (14.1.2 x001)
   Diffuse Glow 14.1.2
   Displace 14.1.2
   Dry Brush 14.1.2
   Eazel Acquire 14.1.2 (14.1.2 x001)
   Embed Watermark 4.0
   Entropy 14.1.2 (14.1.2 x001)
   Extrude 14.1.2
   FastCore Routines 14.1.2 (14.1.2 x001)
   Fibers 14.1.2
   Film Grain 14.1.2
   Filter Gallery 14.1.2
   Flash 3D 14.1.2 (14.1.2 x001)
   Fresco 14.1.2
   Glass 14.1.2
   Glowing Edges 14.1.2
   Google Earth 4 14.1.2 (14.1.2 x001)
   Grain 14.1.2
   Graphic Pen 14.1.2
   Halftone Pattern 14.1.2
   HDRMergeUI 14.1.2
   IFF Format 14.1.2
   Ink Outlines 14.1.2
   JPEG 2000 14.1.2
   Kurtosis 14.1.2 (14.1.2 x001)
   Lens Blur 14.1.2
   Lens Correction 14.1.2
   Lens Flare 14.1.2
   Liquify 14.1.2
   Matlab Operation 14.1.2 (14.1.2 x001)
   Maximum 14.1.2 (14.1.2 x001)
   Mean 14.1.2 (14.1.2 x001)
   Measurement Core 14.1.2 (14.1.2 x001)
   Median 14.1.2 (14.1.2 x001)
   Mezzotint 14.1.2
   Minimum 14.1.2 (14.1.2 x001)
   MMXCore Routines 14.1.2 (14.1.2 x001)
   Mosaic Tiles 14.1.2
   Multiprocessor Support 14.1.2 (14.1.2 x001)
   Neon Glow 14.1.2
   Note Paper 14.1.2
   NTSC Colors 14.1.2 (14.1.2 x001)
   Ocean Ripple 14.1.2
   Oil Paint 14.1.2
   OpenEXR 14.1.2
   Paint Daubs 14.1.2
   Palette Knife 14.1.2
   Patchwork 14.1.2
   Paths to Illustrator 14.1.2
   PCX 14.1.2 (14.1.2 x001)
   Photocopy 14.1.2
   Photoshop 3D Engine 14.1.2 (14.1.2 x001)
   Photoshop Touch 14.0
   Picture Package Filter 14.1.2 (14.1.2 x001)
   Pinch 14.1.2
   Pixar 14.1.2 (14.1.2 x001)
   Plaster 14.1.2
   Plastic Wrap 14.1.2
   PNG 14.1.2
   Pointillize 14.1.2
   Polar Coordinates 14.1.2
   Portable Bit Map 14.1.2 (14.1.2 x001)
   Poster Edges 14.1.2
   Radial Blur 14.1.2
   Radiance 14.1.2 (14.1.2 x001)
   Range 14.1.2 (14.1.2 x001)
   Read Watermark 4.0
   Reticulation 14.1.2
   Ripple 14.1.2
   Rough Pastels 14.1.2
   Save for Web 14.1.2
   ScriptingSupport 14.1.2
   Shake Reduction 14.1.2
   Shear 14.1.2
   Skewness 14.1.2 (14.1.2 x001)
   Smart Blur 14.1.2
   Smudge Stick 14.1.2
   Solarize 14.1.2 (14.1.2 x001)
   Spatter 14.1.2
   Spherize 14.1.2
   Sponge 14.1.2
   Sprayed Strokes 14.1.2
   Stained Glass 14.1.2
   Stamp 14.1.2
   Standard Deviation 14.1.2 (14.1.2 x001)
   STL 14.1.2 (14.1.2 x001)
   Sumi-e 14.1.2
   Summation 14.1.2 (14.1.2 x001)
   Targa 14.1.2
   Texturizer 14.1.2
   Tiles 14.1.2
   Torn Edges 14.1.2
   Twirl 14.1.2
   Underpainting 14.1.2
   Vanishing Point 14.1.2
   Variance 14.1.2 (14.1.2 x001)
   Variations 14.1.2 (14.1.2 x001)
   Water Paper 14.1.2
   Watercolor 14.1.2
   Wave 14.1.2
   Wavefront|OBJ 14.1.2 (14.1.2 x001)
   WIA Support 14.1.2 (14.1.2 x001)
   Wind 14.1.2
   Wireless Bitmap 14.1.2 (14.1.2 x001)
   ZigZag 14.1.2
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
   Adobe Exchange
   Kuler
Installed TWAIN devices: NONE

Remove the EM database file as described here:
https://forums.adobe.com/thread/1517855?q=guideguide
It worked for me!

Unable to download or access my stuff on adobe exchange in photoshop cc.

After a successful login to the cc site, from the sign in button on the exchange panel, the message is sorry, we are unable to log you in.\\ I haave closed and started again after cleaning out the cookies etc.
What do I do now?

Current Firefox versions have enabled a built-in PDF Viewer that doesn't have all features that other PDF readers like the Adobe Reader have.
You can change the action for Portable Document Format (PDF) from Preview in Firefox to use the Adobe Reader or set to Always Ask in "Firefox > Options > Applications".
You can set the pdfjs.disabled pref to true on the <b>about:config</b> page to disable the build-in PDF viewer.
See also:
*https://support.mozilla.org/kb/view-pdf-files-firefox-without-downloading-them

How to get extension version number to update in exchange panel.

I was able to upload my Illustrator extension, set it to private and share it. Brialliant functionality. Now I have released a point update, and although it shows the correct version in the extension details on the Adobe Exchange website, the version number will not update in the panel itself, although my description modifications update just fine. The extension as shown in the "Not Published" list of the sight has the old version number. When I click on it to get to the main extension page, it shows the correct version number in title and in also correct in the details on the right. It does say "(Preview)" after the name. I don't intend to ever sell it, but want to keep sharing it privately. How do I get it to recognize version updates?
Thanks

Hi there,
It sounds to me like the reason your new patch (with the updated product version) is not showing in the panel is that it has not been "published". If it's showing up in the "Not Published" screen, this means that it's only available for you personally to make changes to in the producer portal - once you're finished making your changes (uploading a new ZXP etc.) you need to click Submit (with Auto-Publish) to make the new version go live to the people it's shared with (and show up in the panel). As long as the product is set to Private, clicking Submit (with Auto-Publish) will not make the product available publicly - it will continue to be private, visible only to the groups you specify.
Fraser

Has anyone experienced an update download issue (42) with Illustrator CC (2014)?

Abode Creative Cloud has been bugging me to update for a couple of weeks so I succumbed this morning.
The first part was the Creative Cloud App which succeeded after failing a couple of days ago.
I then clicked the install for the following in this order as they showed:
Photoshop CC (2014) Successful
Illustrator Cc (2014) Failed
Premiere Pro CC (2014) Failed
Dreamweaver CC (2014) Successful
Media Encoder CC (2014) Successful
SpeedGrade CC (2014) Failed
That works out to 50%. Impressive!
Anyway when I tried the "retry" as suggested "total failure".
I tried again, by first closing the Creative Cloud App and reopening, but those 3 Apps still came up with the fail message and "Retry" button.
I sure hope the Illustrator and Premiere Pro keep working for me until this mess has been sorted out; because I sure pay enough for the privilege.
Once again Adobe CC has met my expectations!

As the song goes ... "What a difference a day made Twenty-four little hours ... "
When I booted up my system this morning, I opened the Creative Cloud App and the "Retry" buttons had gone to be replaced with the usual clue "Install" buttons.
Closing the Creative Cloud App yesterday did not have this affect, and it would appear my system had to be rebooted to reset the "Retry" buttons.
I decided to click on one and allow it too update, before clicking on the next; although the App is designed that you can click on multiples and it will queue them.
I believe yesterday's issue was a Creative Cloud App issue, although it did queue and update the other three updates without a problem.
In the future I will likely not queue updates but do them one at a time just to see if my Creative Cloud experience improves.

Unable to launch File sync and to update Adobe Exchange panel in Illustrator CC 2014

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