Files as downloadable links in iSupport

Hi,
In iSupport, can we provide some files that can be downloaded by clicking a link in homepage?
The requirement is to provide some files(in excel or word doc format) which can be downloaded by iSupport users, upadated and upload back in iSupport as attachments in SR. These files will be used as templates for different purposes and should be available to be download by users in homepage.
Please note that iSupport templates feature cannot be used for the purpose of gathering information in this case. These uploaded files will be basically a template for list of items to be shipped, or any other information like it.
Please provide ways to achieve this.
Regards,
Mohammed

Hi Mohammed,
One way show files as downloadable links in iSupport is by enabling HTML bin in the home page.
Provide the link to template files in the HTML bin where user can click and download the file.
You will have to figure out where to store the file which user need to download.
You can enable HTML bin by:
-log in as iSupport Admin
-go to admin home page
-create a new bin of type HTML
-Upload the HTML content to create this bin
Another way show files as downloadable links in iSupport is to use MES and enable MES content as bin in the home page. In this case you can store the file in MES repository.
Anurag

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/Thanks
VC

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