Fillable form sometimes erases saved data after brief appearance

I have created a fillable employee evaluation form using Adobe Acrobat Pro 9.0 forms wizard. The form does have Adobe Reader enhanced features enabled, as the users have mostly Reader 9 or Reader X.  This form is used by supervisors to conduct annual evaluations, at dozens of different sites.  Users are able to save the form on their hard drives, then fill the form and save it under another file name on their own hard drive.  Sometimes, but not always, when they open the saved file, the information that they have filled out will appear briefly (2-3 seconds), then disappear.  If they know to do so, they can hit "File" and "Revert" and the text will reappear, if they do not know to do this, the blank form is saved, even if they close that blank file without saving.
I have been able to replicate this problem only when using Reader - not when using the Pro version.  Again, the Adobe Reader enhanced feature are already enabled, and users are able to save the forms on their computers - it is only occasionally that the filled form data "disappears", and can only be recalled with File and Revert - and only if they don't panic and close the file before taking this step.  Suggestions?  Thanks.

If you are using a non-Adobe product to view the PDF then that product may not support all of the forms feature that Adobe products support.
Ben

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