Finger print not unlocking but works with iTunes and Apple Store

So I have been battling this same issue since last week. I cannot unlock my phone with the FP scan but it will work when using the iTunes store or Apple Store app. Is there a setting I am missing?

Hello bdallas99,
Congratulations on your iPhone 5s, and thank you for the details of the issue you are experiencing when using Touch ID. I recommend following the steps below for an issue like this (steps 2 and 3 specifically stand out to me for the situation you described):
Troubleshooting Touch ID
Ensure that your fingers and the Home button are clean and dry.*
Note: Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning.
Tap Settings > General > Passcode & Fingerprint > Fingerprints and verify:
Passcode Unlock or iTunes & App Store is enabled.
One or more fingerprints have been enrolled.
If one finger isn't working, tap Edit in Settings > General > Passcode & Fingerprint > Fingerprints > Edit to delete and then reenroll the finger.
If that finger still isn't working, try enrolling a different finger.
If you are unable to enroll any of your fingers, take your iPhone 5s to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for further assistance.
Find the full article here:
iPhone 5s: Using Touch ID
http://support.apple.com/kb/HT5883
Thank you for using Apple Support Communities.
Best,
Sheila M.

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Touch id not working with iTunes and App Store

Touch ID will work to unlock my phone, but not with iTunes or App Store. It keeps asking for my iTunes password. I have turned on 'Use your fingerprint instead of your Apple ID password when buying from the iTunes & App Store'. I am running IOS v7.0 (11A466)

I was having this issue too, it was always asking for the passcode even though the setting was on for iTunes & App Store. To fix it I turned it off and then back on again, it asked for my password and then it worked.
Steps:
- Go to Settings -> General -> Touch ID & Passcode -> Touch ID
- Disable iTunes & App Store
- Re-enable iTunes & App Store
- Enter your passcode one last time
- It should work
Also as others mentioned, under General -> Restrictions -> Require Password might need to be set to 15 minutes.

Windows movie maker dose not seem to work with itunes music.

Windows movie maker dose not seem to work with itunes music anymore. Hear is what happend in a nut shell.
For reasons I can not explain I had to reinstall all my software on my Vista HP notbook. But I only had one why of saving my data music,photos. I had to use my flash drive to save everything as my DVD recoder would not work right at the time.
So I save everything I needed and then did the deed then when that was all done and everything was working right again. I put all my photos and music back to my computer. All my music or aleast most of my music is from itunes some music is from CD I do not have anymore.
My question is when I go to put music with my movie or slideshow with Windows movie maker. A box pops up and tells me that this song dose not have the right codec but it also tell me did I download the right codec. I have know idea what its talking about. Movie Maker worked fine with itunse music before the reinstall. I am thinking I did not save the music right though the music plays great on itunes but just will not import right to my movie project. I am at a lose for words can someone please help me shed some well needed light on this all the help I can get would be a God send thank you.

this happens to me too can someone please tell us what is going on?

Why not to be unlocked iPhone working with GSM and CDMA/LTE in one device?

why not to be unlocked iPhone working with GSM and CDMA/LTE in one device?

I'll explain, does Verizon unlocked iPhone 5s work with CDMA networks (with SIM or without SIM), and if I travlled to another country that provide GSM operators, does the phone will work with GSM SIM normally?

HT202274 Apple ID has my old email address. It will not allow me to change the address and will not accept my password or ID questions. I recently upgraded to OSX Yosemite 10.10.1. I also have an Apple ID that works with iTunes and would like to keep i

Apple ID has my old email address. It will not allow me to change the address and will not accept my password or ID questions. I recently upgraded to OSX Yosemite 10.10.1. I also have an Apple ID that works with iTunes and would like to keep it as my primary.

To change the iCloud ID on your devices you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted (if using iOS 7), then sign back in with your current ID.
If you don't know the password for your old ID, or if it isn't accepted, you will have to temporarily recreate it in order to delete the existing account. To do this, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

Why is my airportxpr only working with Itunes and not with another music program

why is my airportxpr only working with Itunes and not with another music program??
I can not select/see other outputs in my sound selector.

You have not indicated which OS or which music program you have so I have listed a program called Airfoil to try for both Windows and Mac - it may work for you
for Windows - http://rogueamoeba.com/airfoil/windows/
for Mac - http://rogueamoeba.com/airfoil/mac/

Just bought a new iPhone and am having trouble with iTunes and App Store. I can log in to Cloud, iTunes, and app store but once I try to download, it says "Youe apple id has been disabled". I've reset my password three times and have no issue on my Pad.

Just bought a new iPhone and am having trouble with iTunes and App Store. I can log in to Cloud, iTunes, and app store but once I try to download, it says "Youe apple id has been disabled". I've reset my password three times and have no issue on my Pad.

Hi FuzzyDunlopIsMe,
Welcome to the Support Communities!
It's possible that resetting your password multiple times has triggered this security. Click on the link below for assistance with your Apple ID Account:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Here is some additional information regarding your Apple ID:
Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
http://support.apple.com/kb/ts2446
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
Click on My Apple ID to access and edit your account.
Cheers,
- Judy

I am having troubles installing applications from itunes and apple stores

I am having troubles installing applications from itunes and apple stores.

What have you tried? What happened? What troubleshooting have
you done?
If there was an error message, what is the exact, complete wording of that
error message?
You need to provide some more details of what your problem is so someone
can offer a solution.

Says "did not respond", but works with test servers...

Hi all,
This one is driving me crazy! I recently bought an iSight camera and I'm now wanting to get it working with iChat and AIM. I'm behind a Linux firewall of my own construction (ClarkConnect / Fedora based) and at first I couldn't get it to connect to anything, with repeated errors saying that I "did not respond". However, after doing a lot of reading, I've opened up all of the required ports on the firewall and I can happily connect to the 'appleu3test01, 02, 03' servers.
However, attempting to connect to a PC running AIM brings back the "did not respond" error, and no amount of firewall twiddling seems to make it work. I've connected my Mac directly to the cable modem and this is the only way it will connect, and I've tried connecting to two different PCs in different locations. If I try to connect to a PC with AIM on my local network, there's no problem - I'm straight on - but going through the firewall just doesn't play.
I've also tried the trick of port-forwarding ports 16384-16403 to my Mac, but still no luck. Not tried connecting to a remote Mac with iChat yet, just because I'm the only person I know with all the right kit...
If anyone could lend their expertise I would really appreciate it - and so would my blood pressure! ;o)
Thanks in advance,
Andy.

Hi Zephyr,
With iChat launcged go to the iChat menu.
Log out of AIM
Go to the Preferences in the same menu.
Go to Accounts
Slect the AIm acount in question in the left hand list.
Now Click the Server Settings tab on the right.
This list the main connection port near the top but under the tabs.
Change this from port 5190 to prot 443.
Log back into AIM
Reason.
iChat logs on to AIM on port 5190.
It also uses Port 5190 to Group chat, send file and pics.
It does this over two interent Portocols
Now some modems need to be port forwarded on ports above a threshold of 1024.
Some go further and want Protocols listed.
Of those a small number will not let you Port Forward two protocols on the same port.
So moving the Login and basic text chat stuff to port 443 (a secure port below 1024) the problem is avoided.
9:10 PM Saturday; March 11, 2006

Why is my Apple ID not working in iTunes and App Store on my iPhone? Nothing happens if I click buy for apps or music. If I then go to settings/iTunes App Store my Apple ID is not there. If I then enter ID and password it does not save or link to account?

Why is my Apple ID not working in iTunes or App Store on my iPhone? When I try to buy apps or music it asks for Apple ID so I enter my info and nothing happens. When I go to settings/iTunes App Store my Apple ID is not there. When I enter my ID and password it does not save or link to account. I do not have this problem with iPad ID is stored and can be used in App Store and iTunes. I have just upgraded to 5c and it's still a problem.

LeesaHeeley wrote:
When I go to settings/iTunes App Store my Apple ID is not there. When I enter my ID and password it does not save or link to account.
When fist setting up your new iphone you will be asked to log in with an apple id and password. If this did not happen you can then do as you suggested going to settings to itunes and app store and add your apple id login. This apple id login must have already been created for the iphone to accept it. If this apple id is already created but is not being accepted by your iphone you then should shut down your iphone and restart the device.
Good luck.

Sync iPhone movie with iTunes and Apple TV

What is the correct way to get a movie taken with my iPhone to iTunes and Apple TV. The movie was copied to iPhoto, but cannot get it onto iTunes in the movie list and into Apple TV. Thanks.

yes, me too. I went to play my stuff tonight - and blam, Apple TV icon is not there. Nothing I do brings it back. Reset everything - turn it all off and on. Nada. This is really annoying.

ITunes not sending email notifications to iTunes and App Store gifts recipients

I sent several iTunes and App Store gifts from my Apple ID... I set the date to be sent of Dec 25. The gift recipients have not received email notifications about their gifts. I went into my iTunes account and resent the gift, but the people I sent gifts to are still not getting emails from iTunes. However I got the iTunes email informing me my credit card had been charged.

I'm having this issue as well. I was really hoping to surprise people on Christmas Day, really disappointed right now., doesn't look like anyone has got an email about the apps I gifted them.

ITunes 6 Music Store account not working with iTunes 7 Music Store - help!

I have an account with both the apple site (for here) and for the itunes music store (and i have a current credit card on my account). when I upgraded to itunes 7, it says i do not have an account now....even tho it says to use your apple login (which i've always used to download things from itunes music store), it comes back and says i have no account....
why is this happening? is this a bug? if you have to recreate the account, shouldn't they have said something oremailed something to tell me that/????

login to apple's myinfo page and see what your actual Apple ID is. You have to enter whatever your Apple ID is into iTunes when you try to sign in.
http://myinfo.apple.com
If you can't login to myinfo, then you've got an account ID or password issue. (in which case use iforgot http://iforgot.apple.com )

Hyperion configtool GUI is NOT launching but works with -console

OS: Solaris 10 - Hyperion Version: 11.1.2.2
java: /usr/bin/java = 1.5.0_40
java: /u002/app/epmmgr/Middleware/jdk160_29/java = 1.6.0_29
swap: 20GB - Memory: 8GB
DISPLAY is set properly
We installed Hyperion 11.1.2.2 successfully without a single error in the installation logs. When it was time to execute the configuration tool, the (. ./configTool.sh) file would not launch the configuration GUI at all.
There are no error logs that indicate a problem or missing files. We have done 2 hours worth of checking files, verifying server configurations etc.
Note: We have looked at this document: 1088031.1
We ran the configtool with –console and there no issues as you see below. We would like to use the GUI instead.
OUTPUT FROM RUNNING (dot dot). ./CONFIGTOOL.SH –CONSOLE
sbx-sun216: . ./configtool.sh -console
Running preconfig checks...
Running EPM_ORACLE_HOME...
EPM_ORACLE_HOME environment variable value: /u002/app/epmmgr/Middleware/EPMSystem11R1
JAVA_HOME environment variable value: /u002/app/epmmgr/Middleware/EPMSystem11R1/../jdk160_29
EPM_ORACLE_HOME succeeded
Running .oracle.products ... .oracle.products succeeded
Running Jars manifest ...
Time spent for manifests parsing: 715 ms
Maximum jars depth achieved: 6, while restriction was: unrestricted
Parsed 446 manifests
Total jars and classpath entries encountered: 446
Total not-existing referenced classpath entries count: 43
Total classpath elements to check: 55
Jars manifest succeeded
Running Environment variables ...
EPMCFG-10223: Environment variable isn't set: TMP
Environment variable TMPDIR would be used
Environment variables succeeded
Running Inventory existence ... Inventory existence succeeded
Preconfig checks passed! Proceeding further
Select the EPM Oracle Instance to which the configuration would be applied:
Home directory for EPM Oracle instances:
[u002/app/epmmgr/Middleware/user_projects]:
sbx-sun216: echo $JAVA_HOME
/u002/app/epmmgr/Middleware/EPMSystem11R1/../jdk160_29
sbx-sun216: echo $JAVA_ARGS
-Xms256m -Xmx768m -XX:PermSize=64m -XX:MaxPermSize=256m -d64
Has anyone experienced such a problem? Please help? Your help will be greatly appreciate.
-Phillip

John, thanks alot for the information.
We tried your suggestion. The Solaris OS patch is not installed on the server. Also, the .hyperion.<hostname> file was missing in the /u01/app/emmgr home. We added it and we are still not successful. The issue is still there and there are no log files in the /diagnostics/log/config/configtool.log. The only lines being generated are:
INFO:Start Configuration
INFO:Start Configuration
INFO:Start Configuration
INFO:Start Configuration
contents of epmmgr home
drwxr-x--- 8 epmmgr dba 14 Apr 24 09:43 .
drwxrwxr-x 5 oracle dba 6 Apr 22 13:24 ..
-rw------- 1 epmmgr dba 4963 Apr 24 09:28 .bash_history
drwxr-x--- 2 epmmgr dba 3 Apr 23 09:08 bea
drwxr-x--- 2 epmmgr dba 82 Apr 23 08:42 .fontconfig
-rw-r--r-- 1 epmmgr dba 58 Apr 24 09:43 .hyperion.sbx-sun216
drwxr-x--- 3 epmmgr dba 3 Jul 13 2011 .java
-rw-r--r-- 1 epmmgr dba 136 Apr 17 10:25 local.cshrc
-rw-r--r-- 1 epmmgr dba 157 Apr 17 10:25 local.login
-rw-r--r-- 1 epmmgr dba 174 Apr 17 10:25 local.profile
drwxr-x--- 11 epmmgr dba 16 Apr 23 09:14 Middleware
drwxrwx--- 6 epmmgr dba 6 Apr 23 10:38 oraInventory
-rw-r--r-- 1 epmmgr dba 187 Apr 24 08:45 .profile
drwx------ 3 epmmgr dba 3 Jul 13 2011 .sunw
Thank you.

Home sharing not working between itunes and apple tv, I've read all help articles I could find... still nothing

Hey there!
Here's every detail of the problem:
1- My iTunes (10.5.2) doesn't give me any options for apple tv in any menu. Some troubleshooting article I remember said something like «go to Settings - Apple TV - Always Search for Apple TVs» or something like that, yet my itunes settings have NOTHING for Apple TV.
2- Following all setup instructions and usual troubleshooting solutions, i KNOW that all options and settings available to me are set correctly and everything should work normally, yet my iTunes shows no recognition of my Apple TV AND my Apple TV «Computers» menu is nothing but a «Home Sharing is turned on, make sure that all Home Sharing devices are using the same Apple ID account» message.
3- Of course, yes, all my devices ARE setup with the same Apple ID account, with Home Sharing turned on everywhere. Also I'm not using a Firewall, and none of my devices have any trouble connecting to my one and only router, all at once.
So I figure the main problem is my itunes acting like Apple TV doesn't exist. Any ideas/solutions?
Thanks in advance.

Sharing Stopped working again over night.
I went to Apple Support Artical TS2972
As soon as I did this Home Sharing started working
http://support.apple.com/kb/TS2972
Firewall Section
5. Check Firewall Settings
If you have a firewall enabled in your router or computer, make sure that the firewall is not blocking communication between your computers. Home Sharing uses TCP port 3689 and UDP port 5353 to communicate with shared iTunes libraries.
In addition, Apple TV and Mac computers will use port 123 to set the time automatically. Incorrect date and time on either the computer or Apple TV can cause errors for Home Sharing and connections in general.
If you are unsure whether your router has a firewall or the required ports open, test additional devices or another network to help isolate the issue. If the devices tested work on another home network, it is your router or network configuration.
For Mac OS X, you don't have to edit the port addresses, but make sure the firewall in Apple () menu > System Preferences > Security > Firewall are not set to:
Block all incoming connections
Allow only essential services
If you use another security/firewall software on your computer or router, follow this article or contact the manufacturer or check the documentation on how to open TCP ports 123 and 3689 as well as UDP ports 123 and 5353.
It made sense to me, but its still puzzling me after restarting a router would (in my first attempt) resolve the issue for a day. This this time I applied the port forwarding TCP and UDP ports and saved the settings in the DLink DIR-655 and both my iPad2 and iPhone 3GS were now again finding the share. My ATV2 is also now accepting the Share.
Tommorrow will be the true test.

Finger print not unlocking but works with iTunes and Apple Store

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