Firefox 4 crashes after windows recovery virus /malware infection

Hello My computer was infected by the "windows recovery " virus/malware when running Firefox 4 with administrator right user . I could get rid of the virus/malware using antivirus and antimalware sw ( superantispyware, antimalwarebytes, spybot and avast ) . Currently , no viruses or malwares are reporetd on my system . Still, when starting firefox.exe , the error message " firefox has encountered a problem and needs to close " is triggered and , although firefox starts and runs OK; it will close whenever a send/don't send option is taken on the error message . If I rename the Firefox.ex exe program into another name, Firefox runs OK and the error message is not triggered .
I have had superantispyware support run an analysis tool on my system and their feedback was that the infection, if any, can only be viral . I had AVAST run in F8 safe mode and no viruses are reported any longer after desinfection of the system where a couple of exes created by the malware were found/deleted . I tried uninstall/reinstall Firefox 4 and 3, but the problem remains . Also, I have looked for a crash report in the documents and settings folder but finds none . Last, I also tried to start firefox.exe in safe mode but it will not start ( it will well start if I rename firefox.exe into another name )
Thanks beforehand if you can suggest something to solve this .
Best regards Pierre W

Does it help if you create a new profile or uninstall and reinstall Firefox?
If you reinstall Firefox then be sure to remove the Firefox program folder to remove possibly left over files in it.
You can try to create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See also:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.org/kb/Firefox+crashes

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2. The full version of the operating system you are using ( ie Windows 7 32bit ).
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DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Firefox crashes after few seconds

I have WIN 7 64bit , since last update i.e 33.0 version, i am facing a problem that firefox crashes after few seconds . I troubleshoot the same as mentioned on your site but it doesn't work ........
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We're sorry to hear that Firefox is crashing. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).
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* Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
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When the Firefox Safe Mode window appears, select "Start in Safe Mode". 
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
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#* Click the menu button [[Image:New Fx Menu]] and select ''Options''.
#In the Firefox Options (or Preferences) window, click the ''Advanced'' tab, then select ''General''.
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Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
* [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
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[[Image:aboutcrashesFx29|width=520]]
 
Thank you for your help!
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Firefox crash after launch

Firefox crash after launch
after i install firefox - first time automaticaly open the browser after installing everything is fine.
after i close it and try to open it for the second time - i got this bizzare thing (see pic attached) stuck in the top left corner and its not responding.
tried reboot, reinstall, install somewhere else ... nothing
what should i do?

''sefi112 [[#question-1052360|said]]''
<blockquote>
Firefox crash after launch
after i install firefox - first time automaticaly open the browser after installing everything is fine.
after i close it and try to open it for the second time - i got this bizzare thing (see pic attached) stuck in the top left corner and its not responding.
tried reboot, reinstall, install somewhere else ... nothing
what should i do?
</blockquote>

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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
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Try also to clean your cookies and cache.
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
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#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
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Did this fix your problems? Please report back to us!

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bp-c541ffc2-1eb3-4d34-97c4-334872140915

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Does this solve the problem? Let us know.

Firefox crashes after 10 seconds; same in safe mode

Tried opening firefox, it crashed after 10 seconds regardless of which website I opened (this includes Firefox preferences). Same goes for safe mode. Tried updating to most recent version, uninstalling, and reinstalling and same thing occurs. Tried dragging preferences file to desktop to create a new one and nothing changed.

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Firefox crashes after opening it

My Firefox crashes almost instantly after opening it. It doesn't matter which page I'm trying to open - first it goes to "not responding" -stage and then crashes. This started to happen after I updated Firefox to the latest version (8.0.1.).
I've tried to re-install it, i've searched the Firefox Help -page and done step by step almost every instruction (including testing for the crash in Safe Mode) but still it keeps crashing. I don't have any firewall, so that's not it.
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AdapterRendererIDs: 0x22600,0x20400
Add-ons:
BuildID: 20111120135848
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EMCheckCompatibility: true
Email:
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Vendor: Mozilla
Version: 8.0.1
I could really use some help!
Yours truly,
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Firefox is likely to be [[firefox hangs|hanging]] rather than crashing, which explains why you get no crash reports.
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The ''"CAD"'' approach in XP will start task Manager that may be used to kill the process that is a one off solution to [[Firefox is already running but is not responding]] you will need to follow up to figure out why it is hanging repeatedly.
Follow the links I have posted, and further links in those articles if necessary, the articles should explain the problem and how to resolve it better that I could. Post back with how you get on.
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On Windows 7 running Firefox 3.6.10, I cannot print to a Windows 7 network printer. Firefox crashes every time as soon as I hit print.
However, the situation is very specific. I can print from Windows XP using Firefox 3.6.10 to a Windows 7 network printer. I can also print from Windows 7 using Firefox 3.6.10 to a Windows XP network printer. The only situation that doesn't work is using Firefox and printing from Windows 7 machine to Windows 7 machine.
Firefox is also the only program that does not print. I can print using Internet Explorer, Google Chrome, MS Word, MS Excel, and every other application just fine. Firefox is exclusive in that it is the only program that crashes and refuses to print. The drivers that are being used a PostScript drivers.
I have tried multiple versions of Firefox from older ones to the Firefox 4 beta and the program crashes every time.
Again, the only time it crashes is printing from a Windows 7 client computer to a Windows 7 network printer. Printing from XP to Windows 7 and from Windows 7 to XP works.
Any help would be greatly appreciated. The only program I've noticed the problem with is Firefox, so I'm assuming it's a problem at the application level.

Here is the Crash Report for a user more experienced at reading Crash Reports than I am: 
http://crash-stats.mozilla.com/report/index/45f47e99-ea8e-449f-aa1e-6399e2101014
Here's a search for that particular Signature - [http://crash-stats.mozilla.com/report/list?product=Firefox&query_search=signature&query_type=exact&query=OPBinaryCookedPortWrite&date=10%2F14%2F2010%2014%3A00%3A00&range_value=1&range_unit=weeks&hang_type=any&process_type=any&plugin_field=&plugin_query_type=&plugin_query=&do_query=1&admin=&signature=OPBinaryCookedPortWrite OPBinaryCookedPortWrite] 
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Firefox crash in Windows 8.1

I using Firefox 27.0.1 in Windows 8.1 Pro. Firefox is running normally, but when i search on google.com.vn and click to url is firefox crash. I installed add-on Adblock Plus 2.5.1, Advanced SystemCare Surfing Protection 1.0, IDM CC 7.3.69, Norton Toolbar 2014.6.5.1, Norton Vulnerebility Protection 12.0.5.3-1, WOT 20131118, Yes popups 0.9.8b

Hello VNQ Software, please check if you have the same behavior in [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode firefox safe mode].
also, you have in your [http://kb.mozillazine.org/Profile_folder_-_Firefox#Windows profile folder] a [http://kb.mozillazine.org/User.js_file User.js] file. The user.js file does not exist by default. If you create the file, forget it, if you have not create the file then delete the User.js file, to see if the problem goes away (some programs create and write in the file also).
and, in order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here.
[[Image:SubmittedCrashReports-Win7|width=520]]
 
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Firefox crashes after Flash videos play with black screen

Whenever I'm playing a video with Flash, the screen is black although the sound is playing. Then Firefox is crashing.
I'm using the newest Firefox Version (28.0) on Mac OS 10.9.2 (newer Macbook Air) and the newest Flash version. I tried Safe mode and deactivated my plug-ins to make sure it's Flash.
I re-installed Flash and installed but it didn't help.
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Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Firefox 4 crashes after windows recovery virus /malware infection

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