First Bluetooth, then USB fail

I've tried the Bluetooth-related solution mentioned -- unplugging, taking out all USB devices, resting, restarting -- but this seems to be a different problem.
It began, though, with a intermittent warnings that Bluetooth lost connection to the keyboard, while the computer was operating normally. Then, without warning, USB stopped working as well.
Now: On startup, Bluetooth will not recognize devices, but doesn't give me the automatic warning that I have enabled in preferences. It won't find the keyboard if I search. But the blinking light on the keyboard suggests it does make contact for a few seconds, once in a while.
With Bluetooth enabled or disabled, what happens next is the same: at some point, all USB connections fail (but lights indicate power is still being supplied). The length of time from startup that it takes for USB to fail appears to be related to how long the computer was off before startup -- it's varied from a minute or so, with a restart after 10 seconds, to 10 or 15 minutes when the computer was off for about as long.
After USB fails, the operating system continues as normal -- downloads go on, I can load a CD and get a response. But, of course, I have to use the power button to force a shutdown.
There are no new devices connected to the computer, and no similar problems before.

Hi Kathryn,
Bluetooth runns on the USB bus, so it is not surprising to find the two problems occuring together.
What USB devices do you have connected? It may be that one of them has a problem causing the bus to shut down.
My first steps would be to:
1) reset the PRAM (Shut down. Hold down command option p r while starting up. Keep the keys depressed until the chimes have sounded three times.)
2) test the computer, first with no USB devices, and then with only one USB device connected at a time, and see if any particular device is associated with the issue. Avoid using any hub while you do this. Hubs are a common source of USB related problems. (I have also seen something similar when an Apple mouse developed a defective cable, so, if you have a "wired" mouse, don't forget to consider it as a possibility)
3) If, after a PRAM zap, the problem recurs regardless of what is connected then I would be suspecting a hardware issue with the bluetooth module inside the computer.
Cheers
Rod

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Please HELP, Somehow i have lost some files in between bluetoothing then when failed, usb'd to a pc.

PLEASE PLEASE PLEASE............ PLEASE SOMEBODY TELL ME WHAT IT MEANS AND WHERE DID MY FILES GO??
Driver Management concluded the process to install driver ssudbus.inf_x86_302ec72745f0f50d\ssudbus.inf for Device Instance ID USB\VID_04E8&PID_6860\3C1461E0 with the following status: 0x0.
Driver Management has concluded the process to add Service dg_ssudbus for Device Instance ID USB\VID_04E8&PID_6860\3C1461E0 with the following status: 0.
this is the only information I can find and I got it from the event logger.
I AM GOING TO SAY THANK YOU SO MUCH NOW COS THATS HOW MUCH IT MEANS TO ME:-)

Hi CcjNZek,
In case we have misunderstanding, please explain a bit about the following questions:
1. Do you mean that we lost some files when we failed in the process of transferring files by Bluetooth?
2. What do you mean about the sentence ‘usb'd to a pc’?
3. Do you use the phone to connect the Bluetooth? If so, please check if you have backed up those files.
We could check the default folder of the file transfer.
As we use the Windows 8.1, we could use the File History to restore your file in the Documents, Music, Pictures, Videos, and Desktop folders and the OneDrive files available offline on your PC.
http://windows.microsoft.com/en-us/windows-8/how-use-file-history
Best regards,
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support

6260 PCsync problems, syncs first time then "Faile...

6260 PCsync problems, syncs first time then "Failed to open Outlook" "PC Sync could not update the data to the mobile phone." warning appear until reboot.
Got phone, set up latest version of pcsuite ver 6.70.22 via bluetooth.
Operating system:
Microsoft Windows XP
Build 2600
Service Pack 2
Bluetooth stack:
Microsoft Bluetooth stack
Version 5.1.2600.2180
it synced well for the first time, then will not re-sync. comes up with errors/warnings "Failed to open Outlook" & "PC Sync could not update the data to the mobile phone." warning appear until reboot.
I have reinstalled PCsuit (twice)
Removed mmc card
dont really want to re-install outlook.
i dont understand why it works the first time and doesnt until a reboot pc (5 mins each time)
Bluetooth works fine as i can upload or download files without any problems...? Help

Teurastaja, that is not how my sync works with Nokia 6681.
- I get most of my additions to phonebook to the phone, because that is where I add new contact (someone call me and I add that new contact to phone book etc.)
- I "clean up" my contacts like you do, using Outlook, it is more convinient that way, like you say.
- I get 95% most of my calendar stuff to Exchange server(Outlook)and sometimes I add meetings etc. to my phone
Then I syncronise my phone automatically over Bluetoooth everytime I am connected to my PC (this happens 3-4 times/day).
And it works, if I delete something in Outlook, it gets deleted from phone. additions to phone and Outlook get added to "the other end" as well.
I never touch my sync settings and I have "update in both directions" in use.
This is they way it should work and it works as long as you don't change the settings every so often, that confuses the sync and makes it run a "first time sync" and that causes the sync to rewrite the deleted stuff back.

Just tried to update iPhone 4S to 6.1 and it first of all failed to back up then it failed to update so i had to put it in recovery mode and restore it then it failed to restore starting to think its an itunes issue does anyone have any advice?

Just tried to update iPhone 4S to 6.1 and it first of all failed to back up then it failed to update (Error 11) so i had to put it in recovery mode and restore it then it failed to restore with an unknown error starting to think its an itunes issue does anyone have any advice?

if your computer is not recognizing it, try using a different USB port or different usb cable. if that doesnt work you will need to uninstall and reinstall itunes.

TS3048 Bluetooth and USB ports aren't working can't connect mouse or keyboard.

Bluetooth and USB ports aren't working, so am unable to use Imac past turning it on. There's no way to connect mouse or keyboard, it started right after a software update for Maverick (OS X bash Update 1.0 – OS X Mavericks), bluetooth symbol not showing in the task bar at all.

Hi SBrwn,
Thanks for visiting Apple Support Communities.
The symptom you're describing can be frustrating to troubleshoot as our options are limited. I do suggest resetting the System Management Controller (SMC) if you have not already. This step can help you regain use of USB and Bluetooth.
Follow these steps to reset the SMC on your iMac:
Resetting the SMC for Mac Pro, Intel-based iMac, Intel-based Mac mini, or Intel-based Xserve
Shut down the computer. [by holding down the power button]
Unplug the computer's power cord.
Wait fifteen seconds.
Attach the computer's power cord.
Wait five seconds, then press the power button to turn on the computer.
You can find these steps and more information at this link:
Intel-based Macs: Resetting the System Management Controller (SMC)
All the best,
Jeremy

I get the following error everytime I download something from the internet:-"/Users/vinaypunjabi/Downloads/Ontario Colleges Chart(2)(1).pdf could not be opened, because an unknown error occurred. Try saving to disk first and then opening the file".

I get the following error everytime I download something from the internet:-"/Users/vinaypunjabi/Downloads/Ontario Colleges Chart(2)(1).pdf could not be opened, because an unknown error occurred. Try saving to disk first and then opening the file".
Then it shows as downloading failed.But if I click on it twice ,it opens up .
this has started happening since last week.Before this ,it never happened.
Please suggest what has gone wrong somewhere and how can I rectify it.

Please install the following add-on to see if it helps.
https://addons.mozilla.org/en-US/firefox/addon/pdfjs/

I have uninstalled and reinstalled the most current edition of Adobe Reader, including the patch. When I open a PDF file, the screen is first grey, then viewable, but the message "Adobe Reader has stopped working" comes up. How do I remedy this?

I have uninstalled and reinstalled the most current edition of Adobe Reader (11.9), including the patch. When I open a PDF file, the screen is first grey, then viewable, but then the message "Adobe Reader has stopped working" comes up. How do I remedy this?

RR,
One thing often tried first is to create a new document and File>Place the corrupted one to see how much may be rescued that way (remember to tick Paste remembers Layers in the Layer palette flyout/dropdown first, and to untick it afterwards).
Here is a website where you can see whether it can rescue the file, and if it can, you may pay for a subscription to have it done,
http://www.recoverytoolbox.com/buy_illustrator.html
and another similar website,
http://markzware.com/adobe-software/fix-illustrator-file-unknown-error-occurred-pdf2dtp-fi le-recovery/
As far as I remember, the former is for Win and the latter for Mac.
Here are a few pages about struggling with it yourself:
http://daxxter.wordpress.com/2009/04/16/how-to-recover-a-corrupted-illustrator-ai-file/
http://helpx.adobe.com/illustrator/kb/troubleshoot-damaged-illustrator-files.html
http://kb2.adobe.com/cps/500/cpsid_50032.html
http://kb2.adobe.com/cps/500/cpsid_50031.html
http://helpx.adobe.com/illustrator/kb/enable-content-recovery-mode-illustrator.html
Failing a full recovery, hopefully you have one or more earlier versions and/or bits of artwork saved before it happened.

First backup to TC failed halfway through after 24 hours plus of transfer

Dear all
To say that I'm frustrated right now with TM/TC would be an understatement. Here's my situation:
1 I have 270G of data on my iMac
2 my transfer speed to TC is only 130 Gbit/s, less than half speed
3 the TC is about 4m from my iMac, no walls between, same room
4 I have a AXg connected via bridge (for AirTunes) - I did this in an attempt to keep the network at n speeds, but this seems not to be the case
5 the transfer was slow but steady (see #2 above) - after 26 or 27 hours it had reached the halfway point - it will take two and a half days to make the first backup
6 then it failed, and started the backup from scratch again!
What do I do now? If I start the whole process again, it could easily fail again after another day of transfer...
Well, this can't be normal: only half-speed transfer rates, facing a 60-hour transfer that fails halfway through? What do people do with even more data than I have?
I erased the partial backup via Airport Utility, and seek help in avoiding a repeat of this mess.
Questions:
1 do other processes cause a backup to fail? (eg if my computer is being used, or is synching, or whatever) - it is totally impossible for me to suspend use of my iMac for 60 hours while the initial backup takes place.
2 can I make the initial backup via Ethernet cable?
3 does the fact that I have VM Fusion installed affect the backup?
4 how can I get a better transfer speed (somewhere nearer the max of 300 Mbit/sec?)
I would be very grateful indeed for advice and help - watching the backup creep along for more than a day only for it fail and then be back at square one is mind-numbing.

I searched my system logs and found a file that caused my connection to the TC to fail. I erased that file (after checking what it was - a temporary file connected to my Epson scanner) and tried again to back up for the first time.
This time it worked, and in under 10 hours (I had been expecting about 20-24 hours, based on the data transfer speed).
I'm very relieved - let's hope that TC and TM will now function.

HT1386 when i connected my iphone 5s to itunes for the first time then a window appered saying your device timed out. whats happening and how do i connect my iphone?

when i connected my iphone 5s to itunes for the first time then a window appered saying your device timed out. whats happening and how do i connect my iphone

Hello Hema2003,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Troubleshooting USB connection
http://support.apple.com/kb/TS1286
Best of luck,
Mario

What kind of bluetooth dongle(usb) should I get to use my Magic Mouse properly?

My Mac Pro doesn't have bluetooth. What kind of bluetooth dongle(usb) should I get to use my Magic Mouse properly? I already have one, but it makes the mouse seriously lacking.

I keep the dongle plugged into the back of my apple 27" monitor so that means it is only 1 to 2 feet away from the mouse. Don't plug it into the mac pro itself if that is at any distance from the mouse. The closer you can keep the dongle to the mouse the better.
Do a smc and pram reset.
If all is lost, and you have xcode installed then you can do a bluetooth factory reset.
Note that if you should sleep your machine, power is off the usb's, so the dongle is off. This means you cannot wake the machine with any BT devices like the mouse (I use a wired keyboard). Also sometimes upon waking the machine the mouse does not immediately re-pair (maybe 20% of the time). So you have to flip its switch to get the system's attention.
While I do have internal BT, using the dongle disables the internal (at least for 2010 mac pro's).
And of course BT would go inactive if you pulled the dongle out!

I cannot print anymore and get the message /usr/libexec/cups/backend/usb failed", with both imac and my mac book pro

Today, after printing normally, wanted tp print another page with oki ES3640a3 and epson 7900 too.
received the message that the printer stopped, and than
"client-error-not-possible"
and
"/usr/libexec/cups/backend/usb failed"
can anyone help, I am a professional photographer and cannot miss the epson 7900.
I received the messages on my imac OSx 10.5.8
and my mac book pro OS Lion
thanks

Hi, did you restart the printers?
Is there a stuck job in them?
Mac OS X: About the Reset Printing System feature ...
http://support.apple.com/kb/HT1341?viewlocale=en_US
10.5/10.6/10.7 instructions...
In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.
if you hold option and click the "-" tab it resets the printing system.
http://www.macosxhints.com/article.php?story=20031215144430486
Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.
Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.
Resetting the printing system in Mac OS X 10.5.x+++
To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:
Choose System Preferences from the Apple menu.
Choose Print & Fax from the View menu.
Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..."
As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.
http://support.apple.com/kb/ht1341
Reboot.

I am having trouble using my time capsule to back up. I tried repairing through "first aid" Disk 4s2 failed and I have been directed to erase. What is in this disk? Should I erase it??

I am having trouble using my time capsule to back up. I tried repairing through "first aid" Disk 4s2 failed and I have been directed to erase. What is in this disk? Should I erase it??

Only you know what is on the disk.. if you have been running TM to the TC then it will have your backups.. are they important?? Otherwise it will be what you..or others in the house have copied to it.. is that important?
If the first aid has failed the disk then it could be a good idea to erase it.
Does the disk mount in finder so you can see the main directory?

When i first pluggd my usb from Iphone4s into pc it asked if cud trust my pc, I said yes, it allowd me to access pics/data. Just now i rtnd to pc and i pressd dont trust by accident on my phone. my iphone isnt opening its files on my pc. help wot do i do?

Help please.
when i first pluggd my usb from Iphone4s into my pc it asked if I cud trust my pc, I said yes, it then allowd me to access pics/data as I was working on a document and uploading pics into it.
Just now i rtnd to pc to continue and when asked by my phone if I cud trust my pc i pressd dont trust by accident. my iphone now isnt opening its files on my pc and even tho i remove the usb cable and reinsert it the phone isnt asking me whether I trust the pc at all. help wot do i need to do now?
Thanks

Thanks Rob.
I actually had no clue what the core problem was caused by. So it's Windows itself...that helps some.
I'll resubmit there. It might actually have saved time for it to simply have been moved to there instead of off-topic, though I suppose you have to follow protocol.

I have an epson xp600 and a mac book pro. Wireless printing is OK if I'm lucky for one time only then a 'failed to connect' message so I have to delete and re add the printer to get it working again (but just once!) then the same occurs. Why?

I have an epson xp600 and a mac book pro. Wireless printing is OK if I'm lucky for one time only then a 'failed to connect' message so I have to delete and re add the printer to get it working again (but just once!) then the same occurs. Why?

I am not certain this will fix your problem but I suggest you assign the printer a static IP address.
Using the printer's front panel, select Menu > Network > WLAN > TCP/IP > Boot method, and change it to "static". Provide a static IP address that is on your LAN's subnet.
For example, if you are using an AirPort Extreme, you might give it an IP address of 10.0.1.100. If you are using a Netgear or Linksys router that defaults to issuing 192.168.x.x addresses, you might give it an address of 192.168.1.100. That way, the printer will always "reside at the same address" on your network. If your router has the ability, you should reserve that address so that the router does not attempt to assign it to another DHCP device.
Then, go to System Preferences > Print & Scan, and delete your existing printer with the "–" (minus) button. Add it again, using the "+" (plus) button. In the window that appears, select the IP pane, and from the Protocol menu select "Line Printer Daemon (LPD)". In the Address field type the IP address you gave your printer.
If all goes well the "Pring Using" field will detect the printer at that address and automatically select the appropriate driver. You will see something similar to the following screenshot ("name" can be whatever you decide, and "location" is optional):
Click Add, then you can close System Preferences.
There are other possible reasons your printer is "not responding" which could include wireless interference from competing wireless networks, but try this "static IP" method first. It should mitigate the problem.

Charged for every movie, Days to download, then some failed reason

Average of 48 hours to download, then it fails. Not sure how much movie I have paid for movies, but I have never been able to watch the first one.

Hi Winston,
I was having the same problem--I have an Apple wireless router. Anyway, another user told me to completely disconnect the power to my wireless router (power cycle) to reboot it. After that, everything has worked perfectly.
Give it a whirl.

First Bluetooth, then USB fail

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