Flash CS3: Actionscript2 won't publish on Vista
I've got a flash project that was started in AS2. It will publish fine on a XP machine, but it will not publish on my Vista 64 machine. It gets a whole bunch of errors like.
The class or interface 'Number' could not be loaded.
The class or interface 'Function' could not be loaded.
The class or interface 'Boolean' could not be loaded.
It's almost as though it can't find the base classes. Should the actionscript2.0 class directory be pointed to a different directory if you are on Vista?
Jeff
the creator of the fla that you tried to open had his/her flash classes placed in a custom location (a Classes subdirectory of the fla's directory) and you were directing flash to find your classes there. however, that's not the default location. you either would have to create that directory and move your classes or use the default location.
Similar Messages
-
Any version of Flash (cs3-cs5) will not publish my file..
Hi all,
this is the first time i encounter this problem.. I had the problem where a file would not open correctly which was also addressed at this forum. But this one is different. this file was created (from what i remember) in Flash 8, then opened/saved in all possible flash versions for updates in time.
While it will open just fine, it will not publish. The publish window with the percentage will open up for a split second, then it will close with no messages whatsoever, no actionscript errors, nothing. F12, the same thing again. No possible settings could solve this. I am willing to send the file for testing of course, have tried to publish using Flash cs4 and Flash cs5. I thought of going back to Flash 8 by opening the file and saving to a previous version but as soon as i open the file in Flash cs3 (while the file has been saved as cs3) it will not open the file with an error message that i cannot remember right now.
So the problem might lie in how Flash cs3 saved the file, but it will open just fine in cs4 and cs5 so the file is not corrupt in any means..
any ideas?
George
p.s. I tried deleting EVERYTHING off the stage and the library and yet it wont publish.. tried copying all frames on another empty file, couldnt publish either...Hi,
Try using different machine -
Flash CS3 Exe won't open in Explorer/Firefox
I have created a project in Flash CS3 and exported it. I
"embedded" a link in an HTML document. When I click on the link in
Firefox I only get the option to download. When I click on it I get
the choice to open or save & when I choose "open" I get the
security warning "Windows has found a problem with the file." and
it is blocked. Further information below says that it does not have
a valid digital signature.
The really funny thing is when I export it in Flash 8 it
works perfectly.
Thanks in advance for your (anybody's ;-) support.That error is displayed when the download is corrupt. You should be able to redownload to fix this and if that doesn't work empty the cache of the program you are using to download Firefox with before trying to download again.
-
Flash CS3 Mac/Win Projector Publishing - Using older version of Flash
Hi,
How can I use an older version of Flash player when publishing to Man/Win Projector? The Properties says 'Player: 7' but when I publish to Mac/Win (.app/.exe) the file says it uses Flash player 9 (9.0.115.0)!
One of our clients are having issues with a project published this way - on autoplay they get a white screen instead of the program screen and after they update Flash on their computer, the application (Projector) works. What's the issue?
This is what I have on my first frame (using AS2), is any of this suspect to older versions of Flash? :
<code as2>
fscommand("fullscreen", true);
fscommand("allowscale", false);
trace("This is a " + System.capabilities.os + " system.");
var os:String = System.capabilities.os.substr(0, 3);
if (os == "Win") {
trace("Windows-specific code goes here");
} else if (os == "Mac") {
trace("Mac-specific code goes here");
} else {
trace("Must be Unix or Linux");
var videoStartNumber:Number =0;
var originalMenu:Number = 1;
_root.menu1_1.onRelease = function() {videoStartNumber = 1; gotoAndPlay(5);}
_root.menu1_2.onRelease = function() {originalMenu = 3; gotoAndPlay(3);}
_root.menu1_3.onRelease = function() {originalMenu = 4; gotoAndPlay(4);}
_root.menu1_4.onRelease = function() {gotoAndPlay(2);}
_root.exitButton.onRelease = function() {fscommand("quit");}
stop();
</code as2>
But even if something on this project wouldn't work on an older version than 9.0.115.0 then it shouldn't matter as the Projector will always use the embedded Flash player, not the player installed on the computer, right?
Really would appreciate any help.
Thanks!
PJPlease, can someone help me?
Our client is getting frustrated and I'm out of ideas as to what's wrong with the Projector executable! Why would it give white screen on launch on some systems and not on others?
Sincerely,
PJ Palomaki -
Export to Flash CS3 doesn't work
Hello,
I have Captivate 4 and Flash CS3 (full versions) - WinXP.
When I want export Captivate project to Flash - "File -> Export
-> Project to -> Flash CS3" I will get only notify: "Cannot
initialize Cpativate FLA Exporter. You may need to restart Flash."
Flash CS3 is running and Captivate project is saved. Any idea?
LeošHi Leoš,
I guess you are searching in the wrong place. Its not
C:\Program Files\Adobe\Adobe Flash
CS3\cs\Configuration\Importers
It should be
For XP:
<Windows Drive Letter>:\Documents and Settings\<user
directory>\Local Settings\Application Data\Adobe\Flash
CS3\<language>\Configuration\Importers
For Vista:
<Windows Drive Letter>:\Users\<user
directory>\AppData\Local\Adobe\Flash
CS3\<language>\Configuration\Importers
Windows Drive Letter is the drive in which windows is
installed into. Generally it is 'C' (without quotes)
Anyway, I dont think there is support for Czech version of
Flash to export from Captivate. However you can try this out:
Copy RDMFISTUB9.dll into
For XP:
<Windows Drive Letter>:\Documents and Settings\<user
directory>\Local Settings\Application Data\Adobe\Flash
CS3\<language>\Configuration\Importers\
For Vista:
<Windows Drive Letter>:\Users\<user
directory>\AppData\Local\Adobe\Flash
CS3\<language>\Configuration\Importers\
(Ex path for dll: For XP, C:\Program Files\Adobe\Adobe
Captivate 4\RDMFISTUB9.dll)
Copy RdJsfl.dll into
For XP:
<Windows Drive Letter>:\Documents and Settings\<user
directory>\Local Settings\Application Data\Adobe\Flash
CS3\<language>\Configuration\External Libraries\
For Vista:
<Windows Drive Letter>:\Users\<user
directory>\AppData\Local\Adobe\Flash
CS3\<language>\Configuration\External Libraries\
(Ex path for dll: For XP, C:\Program Files\Adobe\Adobe
Captivate 4\RdJsfl.dll)
Copy AdobeCaptivate Folder inside ActionScript Folder into
For XP:
<Windows Drive Letter>:\Documents and Settings\<user
directory>\Local Settings\Application Data\Adobe\Flash
CS3\<language>\Configuration\Classes\
For Vista:
<Windows Drive Letter>:\Users\<user
directory>\AppData\Local\Adobe\Flash
CS3\<language>\Configuration\Classes\
(Ex path for folder: For XP, C:\Program Files\Adobe\Adobe
Captivate 4\ActionScript\AdobeCaptivate)
You can get RDMFISTUB9.dll, RdJsfl.dll in Adobe Captivate 4
installed directory
(Generally this should be C:\Program Files\Adobe\Adobe
Captivate 4)
Now try to import a cp file into captivate.
Ravi Kishore. -
Flash CS3 9.0.124 Players update not working
I downloaded and followed the instruction for updating the
players for Flash CS3 so that it publishes 9.0.124 flavours:
http://www.adobe.com/go/kb403415
However, when tracing out the Capabilities.version from
within the Flash IDE (control+enter) it still shows WIN 9,0,115,0
rather than WIN 9,0,124,0. I'm presuming that the update hasn;t
worked. Does anyone know if there is some other players directory
stashed away somewhere that I need to update, or some preferences
file I need to delete to force flash to use the newly added
players?
tech article link
I'm using windows XP, Flash CS3 9.0.2 with AIR updateI can't get past this error message in Leopard 10.5.3 or 10.5.4 either.
-
Filling the browser in Flash CS3
In Dreamweaver I am able to insert a short script to fill the
browser when I view my website. How can I do this fill the browser
action with Flash CS3??ojodegato wrote:
> In Dreamweaver I am able to insert a short script to
fill the browser when I view my website. How can I do this fill the
browser action with Flash CS3??
file - publish setting - html , change publish size to 100%
rather than fixed pixel size.
Then it will follow your available space in html document.
Best Regards
Urami
"Never play Leap-Frog with a Unicorn."
<urami>
If you want to mail me - DO NOT LAUGH AT MY ADDRESS
</urami> -
Error publishing Air in Flash CS3
Hi All
On the Adobe Air Flash CS3 wiki page
http://labs.adobe.com/wiki/index.php/AIR:Flash_CS3_Professional_Update:Getting_Started_wit h_AIR_for_Flash_CS3_Professional)
I found a simlpe tutorial "Creating an Adobe AIR application
in Flash"
I thought well this can't be hard can it?
However when I use the Publish Air File button in the 'AIR -
Applications and Installer Settings' window I will get the
following error:
"namespace is invalid in the application descriptor file"
Now I have tried to look into the XML file but I cannot see
any problems.
I also tried to use the descriptor-template.xml which came
with the Air - SDK
However also that will not work.
Has anyone got an idea why I get this error?Hi FragFood!
I received the same error "Namespace is invalid in the
application descriptor file" repeatedly on many computers
(XP/Vista) and here is how i repeatedly worked around it.
I made a step-by-step sheet explaining exactly how to install
Flash CS3 (9.0) with the Latest Flash Player (v9.0.124), and with
Adobe AIR (1.0) as of today (3/May/2008).
If you have already installed Flash CS3
Uninstall Flash CS3
Goto all the "Program Data" folders, RENAME/DELETE the "en"
folder
Goto "Program Files" folder, RENAME/DELETE the "en" folder
Now to get the latest version of Flash CS3 installed!
Please follow these steps exactly; each one is extremely
important.
Installing Adobe Flash CS3
#1. Install Flash CS3
#2. Open Flash, Close it
Installing Adobe AIR Runtime
#3. Download & Install "AdobeAIRInstaller.exe"
--->
Adobe AIR Download Center
Installing Adobe Flash Player Update for Flash CS3 Professional
(9.0.2) -- 12/12/2007
#4. Download & Install "flash9-en_US_9_0_2_Update.exe"
--->
English/Windows,
English/Macintosh,
Other
Languages
Installing Adobe AIR Update for Flash CS3 Professional --
2/25/2008
#5. Download & Install "flash9-en_US_9_0_3_Update.exe"
--->
English/Windows,
English/Macintosh,
Other
Languages
Installing Adobe AIR update beta 3 for Flash CS3 Professional
– Updated 12/14/07
#6. Download & Install
"flashcs3_air_extension_p3_en_121407.exe"
--->
Multi-lingual/Windows,
Multi-lingual/Macintosh,
Other
Languages
#7. Open Flash, Close it
Installing Adobe AIR Update for Flash CS3 Professional --
2/25/2008
#8. Install "flash9-en_US_9_0_3_Update.exe" again
---> see #5
#9. Open Flash, Close it
Installing Adobe Flash Player Update for Flash CS3 Professional
-- 04/17/2008
#10. Browse to "C:\Program Files\Adobe\Adobe Flash CS3",
DELETE the "Players" folder
#11. Download "flash_player_update6_flash9.zip"
--->
Multi-lingual/Windows/Macintosh
#12. Copy the "Players" folder from
"flash_player_update6_flash9.zip"
#13. Paste into "C:\Program Files\Adobe\Adobe Flash CS3"
To test your Flash Player installation... (Optional)
Open Flash
Create New > Flash File (AS 3)
File > Publish Settings
Checkmark "Windows Projector .exe", OK
File > Save, Save it someplace with any name
File > Publish
Now browse to the folder you saved the FLA File
Look at your EXE File
You should see a "Red colored square" icon instead of the
usual "Blue colored circle" one
To test your AIR installation... (Optional)
Open Flash
Create New > Flash File (AIR)
Click OK on the message that appears
File > Save, Save it someplace with any name
Commands > "AIR - Create AIR file"
Then on the dialog that appears asking you for a Digital
Certificate:
Press Create...
Type some info, and a password, and save it into the same
folder you saved the FLA File
Now type the same password again, Press OK
If you see an error "Unable to contact timestamping server",
press "Continue without timestamping"
You should see a message "AIR File has been created" !!!
Enjoy Flash CS3 with the Latest Flash Player (v9.0.124), and
with Adobe AIR (1.0) !!
Faithfully,
Robin. -
Flash cs3 crashes when I try to publish
Hello,
my flash cs3 is crashing every time I try to publish a file,
why? I run vista business 32 bit
I didn't have problems until today,using flash cs3 for the
last month
here is what the os says:
Problem Event Name: BEX
Application Name: Flash.exe
Application Version: 9.0.0.494
Application Timestamp: 46015140
Fault Module Name: Flash.exe
Fault Module Version: 9.0.0.494
Fault Module Timestamp: 46015140
Exception Offset: 00c5958f
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 1033
Additional Information 1: bd02
Additional Information 2: b71b5bf9ea5ff08d6fffcb887aba95ff
Additional Information 3: 1fd9
Additional Information 4: 0053c83f18f91bf1d56eaad6275e8c5b
Hint:
If I save the same .fla in another folder, flash cs3 doesn't
crash when publishing. why? this looks that is happening in the
root of the folderquote:
Originally posted by:
Newsgroup User
I Love Doing Websites,
> my flash cs3 is crashing every time I try to publish a
file, why?
That description is about as wide open as it gets! ;)
Troubleshooting
is often like a detective story: the more clues one has to
work with, the
more confidently one can begin the chase.
Well, my problem is that the cs3 starting to crash doesn't
really have an explanation for me. but I will put details here.
> I run vista business 32 bit
> I didn't have problems until today,using flash cs3 for
the last
> month
I don't have CS3 installed on Vista, so I'm afraid I can't
provide any
offhand suggestions. Since you haven't seen problems until
today, the first
thing that strikes me is: what happened with today's FLA that
was different
from your previous efforts? Did you import an unusual
external asset (even
if only unsual for you)? Maybe you imported a corrupted JPG
or PNG. Maybe
a bad font?
I did nothing with the fla that started the crash, I imported
some bitmaps and when trying to publish it, it crashed. Also, I
created another fla, imported some random jpgs 2 I believe, tried
to export it to the same folder, and cs3 crashed, saved the fla
with another name garbage.fla No fonts were used
> Hint:
> If I save the same .fla in another folder, flash cs3
doesn't crash
> when publishing. why? this looks that is happening in
the root
> of the folder
Believe me, I'd be asking these "why" questions myself in
your shoes.
What you're describing doesn't sound like a well known issue,
so my hunch is
that something is awry with this particular FLA file --
something not likely
to be easily reproduced. Since you can publish when saving to
another
folder, I would run with that workaround for the time being.
After saving
to a different folder, try using File > Save and Compact,
then move the FLA
back to your original folder and try again. Or ... try File
> Save As from
the new folder, and save the copy into your original folder.
In your duplicate post, you mentioned starting a thread of
your own
(this one) but not hearing any responses. Obviously, I can
only speak for
myself in this reply, but it may be that you didn't get
responses because
your question is on the vague side. It doesn't describe a
common issue
(like, for example, "Why can't I mask dynamic text?" [answer,
"Make sure to
embed your font outlines"]).
When I read these forums, I tend to skim the subject lines
looking for
descriptive summaries. Many people post questions like "How
did they do
this?" or "Help!" or "Flash question" ... none of which
describe meaningful
topics. In my opinion, your subject line is useful, because
it briefly
summarizes your question. That's a good thing. When I read
the actual body
of your post, though, I quickly realized there wasn't enough
(for me, at
least) to give you a solid answer. In this case, I've tried
to give you a
few pointers anyway, but I'm only hazarding a few "try this"
type
suggestions.
It may be that others who read your post felt equally unable
to answer
your questions with confidence -- at least, as stated.
Well, I did some research on the internet and there is a
quite more few people having the same problem, here is the other
forum I found:
cs3
flash crash when publishing
I am sorry that I didn't post any more specifications of what
I was doing, but what I was doing was not something different or
unusual of what I have been doing for the last week at least. I was
just working with dw and flash together importing the .swf into an
html and launching the html from dw.
David Stiller
Adobe Community Expert
Dev blog,
http://www.quip.net/blog/
"Luck is the residue of good design." -
Is Vista and Flash CS3 performance issue solved?
My performances in Flash CS3 are very poor. When I try to
scroll up-down/left-right I got slideshow. When move the
framecursor to view the frames I also get slideshow. Searched
google, do the compatibility settings and the only batter thing I
get is smoother scrolling of the code. Nothing more. Is this
solved?
Im running C2Duo with 4gb 800 ram with Vista x64.
Should I go back to Flash 8?I have an old AlBook G4 1.67 2GB and I actually think CS3
works great. There is a huge thread about this very issue going on
at the moment so you might want to take a look there. I never had
Flash 8, but MX04 also ran just fine on my laptop.
As far as player performance, it has sped up a lot with AS3
and Flash plugin 9. (Even if you publish AS2 for Flash 9!). I Don't
know if there is true parity between the systems, but it is
certainly faster.
I've always thought it a good idea to develop on a Mac. If
you can make your animations look smooth and good playing back in
the Mac version of the player then you know they will look good
across the board. I can't tell you how many sites (thankfully fewer
these days) where I go and everything just crawls and chugs along.
It is usually due to over high frame rates and excess transparency
or animated raster images. (And I'm talking about the kind that
even if it did move smoothly it wouldn't be worth it!) -
Captivate 3 and Flash CS3 under Vista 64
Hello,
I'm having a problem with using Adobe Captivate 3 and Adobe Flash CS3 in tandem to get my Captivate project in a file format accepted by online video sharing sites such as YouTube. Since Captivate 3 does not have an option to export to .avi or any other accepted movie file format, I thought that I would export the Captivate project to Flash, and then export it to the avi file format through Flash. However, whenever I select "File>Export>Project To>Flash CS3," I get the following error in Flash:
quote:
The import did not finish because an unknown error occurred
I could not find any resources that pertained to my particular problem. I am using Windows Vista Ultimate 64-bit, with a different directory structure than XP. In the Adobe Developer Center article " Exporting your Adobe Captivate project to Flash," it references a certain "RDMFISTUB.DLL" file that I cannot locate on my system. Could this problem be caused by incompatibilities with Vista?
My end goal is to post a Captivate project comprised of mostly full-motion recording to YouTube. If there is another way to do this that doesn't involve installing any 3rd-party software, I'm open to that as well.
Thank youYou said...
quote:
The much bigger obstacle is that when I export a Captivate
project that incorporates full-motion recordings with static slides
displaying a text caption to Flash and then to .mov, I lose the
full-motion recordings: they are replaced with a blank white or
black screen (whatever the background color is set to be). The
audio is gone too. I don't know what is causing this, but I would
really appreciate any help you could lend me concerning this.
I don't have a solution -
maybe someone else here does - but would offer an
observation ...
Keeping in mind that I avoid monkeying with my own Captivate
projects in Flash because of the various inconsistencie, some of
which you have seen ... I am hopeful that the Captivate team does
something to address the handling of full-motion slides. We all
know that they are created as AVI clips which are then converted to
SWF as separate slides, so it seems logical to me that there must
be a way to offer the source, that is, the AVI or a FLA either of
which would then be handled separately inside Flash (for those who
like to do their tinkering in that environment).
In the meantime, you might try to change the timing of the
(errant) full-motion slide a bit. Like, perhaps add or subtract a
tenth of a second to it or otherwise change its properties so that
the import doesn't end up as a blank. Just thinking out loud in
trouble-shooting mode... come to think of it, when the project is
published to SWF/HTM, each full-motion slide is published as a
separate SWF file. Would it be possible to publish the project,
then try to bring that SWF back into Captivate as an animation?
It's late here and I'm getting into fuzzy-thinking time, so if that
doesn't make sense, it wouldn't surprise me. -
I am having a bit of trouble using Flash CS3. I have created
my flash file, and published it to my hard drive. There are two
files, one is the flash.swf file, and the other is index.html. With
Flash MX I used to put these two files on my server and everything
worked fine, however, this is not the case since I have gotten CS3
- when I go to the domain it gives me this message: [Not Found The
requested URL /public_html/Bluevision/ was not found on this
server. Additionally, a 404 Not Found error was encountered while
trying to use an ErrorDocument to handle the request.]. How do I
fix this?I believe that refers to the timeout limit when a for loop or
recursive function goes into an endless loop (default is 15 sec).
Should not affect your coding unless you need to alter the
limit. -
Adobe Flash CS3 Vista Crash Help!
I have a Windows vista and have flash cs3 installed. For the
first 2 weeks or so, it worked perfectly, then, it started crashing
whenever I open the application or a .fla file.
The problem information was this:
Problem signature:
Problem Event Name: BEX
Application Name: Flash.exe
Application Version: 9.0.0.494
Application Timestamp: 46015140
Fault Module Name: Flash.exe
Fault Module Version: 9.0.0.494
Fault Module Timestamp: 46015140
Exception Offset: 0090b533
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 6a50
Additional Information 2: 1f2ff58f9f3d8db4051d6f7741f6b9e5
Additional Information 3: 0f69
Additional Information 4: c20c41b425c52af5a1c4c3a8bd355cb8
Can anyone help me fix this????Did you ever find a solution to this problem? I am having the
same issues on Windows Vista Ultimate. I have been running Flash
CS3 fine for 8 months and now this, middle of a work day, on a
Friday when several things are due and I cannot get it to open.
ADOBE, this cannot be a problem isolated to just 2 people, what is
the solution please? -
Okay... I seriously am in need of help here. I have
downloaded the trial version of Adobe Flash CS3, and for some
reason when I run the installer it didn't install it right. At
first when I installed this, the program seemed to be in place, but
when I tried to start it, I got an error message saying that I need
to repair it by uninstalling/reinstalling the program... The whole
message escapes me at the moment...
Anyways I tried to uninstall it and apperantly it still shows
on the Add/Remove Programs list. It won't allow me to uninstall it.
The installer doesn't work anymore. I try to use the setup.exe
program and it shows a new little window with a progress bar at the
top right corner of my screen.
The
Window
After this window finished loading it closes but the
installer never opens... I've tried many things posted on this
forum, including:
-Removing Flash 8 Player
-Making a New Account
-Checking for duplicate color profiles
and nothing worked! Please help me... I have no other CS3
programs, running on Windows XP, and I have admin account.Okay... I'm becoming extremely upset and impatient with
Adobe. I cannot install this download of the free trial for Flash
if it were to save my life...
I have tried changing permissions to my registry keys,
installing in Safe Mode (the installer didn't allow me to install
in safe mode), installing in VGA mode (which was much harder than I
think installing anything should have been, not being able to see
the buttons to carry on and having to click Tab and hoping u have
selected "Next"), installing it while turning off every single
application except for the Windows ones, running the Adobe CS3
cleanup script, defragmenting my disk, and even trying System
Restore...
So far nothing has worked... For some reason that installer
window will NOT appear. The progress bar mentioned in my first post
shows up, but after it finishes loading it disappears and I never
see the installation screen, no warning, error message, or
anything. My computer carries on idly...
Please... Some please help me. If you know of something which
I have not tried yet please tell me. There is no way I'm going to
buy Flash if I can't even install the free trial... I might as well
try to get Flash 8 somewhere or maybe even try to find a freeware
program with similar capabilities... I cannot stress how
dissapointed I am right now and I hope no one else has to go
through such hassles during their installations.
Again, someone, PLEASE help me.
I do not believe the problem is in my computer... I have run
a virus scan and I have nothing infected. I have seen the window
before on the first time I tried to install Flash, but the download
was corrupted and I had to uninstall it... I never saw that window
again...
Please... help... me... I've lost so much of my time trying
to install this program... -
Flash CS3 Activation in Vista Business 32bit
I'm posting this here since I just don't know what else I can
do... Flash customer service seems to be clueless.
We have a volume license for 10 installs of Flash CS3 Pro.
We've installed 2 of these already on XP machines without any
problems at all. Next, I tried to install it on my 32bit version of
Vista Business. I've ran into issues here, and I had to download
the file from adobe in order for it to install properly (it would
not install from the DVD). In any case, I've got Flash CS3
installed on the Vista machine.
However, when I try to activate it using the serial number
provided, I get an error screen that says "Too Many Activations"
and it points me to where I can buy another key or enter a
different serial number. At first, we thought there was something
wrong with our license, but since then, two other people have
installed Flash CS3 on their XP machines using the same license,
and none of them have a problem. However, each time I try to
activate under Vista, I get the "Too Many Activations" error.
We've contacted the volume licensing department, and they
decided it was not a volume licensing error and gave us a phone
number of their tech support. We next called the tech support
department, and after many transfers, uninstalls, reinstalls, etc,
technical support decided it was not a technical issue and sent us
to the activation department. We then called the activation
department and they told us they do not deal with volume licenses,
and sent us back to the volume licensing department!
It seems pretty clear that Adobe has no clue how to fix this
issue, and no department is willing to even take a serious look at
it. On our final call to the volume licensing department, we spoke
for a while and they told us this issue will take a bit longer to
fix and that they will call us within two days. It has been 5 days
now, and it seems Adobe has decided to ignore us. This is extremely
frustrating.
If anyone has ran into this issue when attempting to activate
under Vista, and has a workaround, could you please post something
about it here? Thank you very much.Here is a little update for anyone who may be experiencing
the same issue...
I was able to find the phone activation screen. In the screen
shot I posted above, you can click next while having the first
option selected. It will go to another screen that allows you to
select phone activation via "other activation options" link (or
something similar).
However...
I attempted to activate over the phone. The phone activation
failed, and I spoke to a person who determined that this is not an
activation issue. I was then transferred to the volume licensing
department (sound familiar? scroll up), and they said they do not
deal with activation, and transferred me back to the activation
department. The activation department again said it was not an
activation issue, and they attempted to transfer me back to the
licensing department... after I complained that they just keep
bouncing me back between the same departments, they again said that
they will escalate the issue, and will call me back (the EXACT same
response I received several days ago when I spoke to them). So,
again, I'm waiting for a phone call back from Adobe which will
probably never come. Good luck!
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