Folders and topics are inexplicably deleted from my RoboHelp 9 project

A month ago, my company purchased the latest Adobe Technical Communication Suite and I started a new RoboHelp 9 project. To help keep track of my many topics, I created several folders and a few sub-folders in the HTML Files (Topics) folder within the Project Manager pod. The organization of these folders and topics mirrors my TOC. Once I nailed down the basic structure of my help system, I started using the TOC as my “hub” for working on the various topics – meaning that I open a particular topic by double-clicking it in the TOC.
Then something went awry early this week.
Sometimes when I open my project, the folders and sub-folders along with their many topics are missing from the Project Manager pod. The TOC also reflects these missing files with those dreaded red-X topic icons. And in Windows Explorer, no trace of the folders, sub-folders, and topics can be found
On a couple of occasions, I opened my project and most – but not all – of the folders and their accompanying topics were deleted from the Project Manager pod. The only topics that consistently “survive” are the ones that aren’t nested within a folder or sub-folder in the Project Manager’s HTML Files (Topics) folder.
I’ve been able to make some progress on my help system by periodically saving the entire project folder, and then using the latest backup as my starting point whenever this problem occurs. But ultimately I end up losing a fair amount of work.
I rooted around this forum for help and insight. I saw several suggestions concerning a similar problem with RH 8 where the solution was to delete the .xpj and .cpd files and then open the .hhp file. Unfortunately, this fix didn’t work for me.
I’m now working in a state of high anxiety, wondering whether my topic files will exist the next time I open my project. Any help with this problem would be greatly appreciated.
     -Kevin

Yes what Jeff is suggesting is trying a shorter path. Just copy the project from where it is to C:\MyProject and see if that fixes the problem.
As to deleting the CPD every time, some do, some don't. It used to lose some information but things were changed and now it is OK to delete it every time. Do not delete the XPJ file though, that will mess up your project. See Opening Projects on my site.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Similar Messages

  • TS4153 few files and folder are not deleting from trash folder

    i am trying to delete all files and folders from the trash folder by clicking  empty securely, but its not deleteing the files anf folder. please suggest how to clean the trash folder by deleteing all the deleted files and folder.

    Securely deleting items in Trash writes Zeros over the data so that it is completely eradicated.
    This will take quit a long time depending on how much data you have in Trash.
    Unless there is data that needs to be rendered unrecoverable in the Trash, you could choose to just delete the files and folders with out the secure option.
    Once you have Emptied the Trash unsecurely you can always use disk utility to Securely Erase Free Space on the Drive.

  • MY system folder, including hidden folders are littered with duplicate folders and files with the suffix (from old Mac) How do I remove them

    I have a Macbook Pro running Leopard 10.5.8. I had a problem with my my operating system (my fault, I moved a file I shoudnt have) couldnt boot up but was able to boot up from a backup. I managed to repair my original system except now all the system folders, including hidden folders are littered with duplicate folders and files with the suffix (from old Mac).  For the most part the dupes are an exact copy, but not always.  I want to remove them to free up space and cant imagine duplicate folders in the /system/library are not hindering my computer. But I dont know where to start and am afraid of doing irreparable damage. Any ideas

    pacull,
    Use iCal>View>Show Notifications to choose what to do with the notification.

  • Messages are NOT deleted from tables XI_AF_MSG and XI_AF_MSG_AUDIT

    Hello,
    I set the retention period to 7 days (1 week)
    I also set the default ARCHIVE and DELETE jobs and ALL are working fine.
    However, messages with OLD dates are NOT deleted from the tables XI_AF_MSG and XI_AF_MSG_AUDIT.
    These tables 32GB in the DBD table space.
    I tried to use the URL:
    http://<host>:<port>/MessagingSystem/archiving/reorgdb.jsp
    BUT to NO avail.
    How do I DELETE or ARCHIVE these messages ?
    ============================================
    Here are some more details on the content of the tables (I took into account 1 MONTH retention):
    db2 "select count(*) from sapxi3db.XI_AF_MSG_AUDIT where STATUS='SUCC' and TIME_STAMP < '2007-09-10 00:00:00'"
          28947
      1 record(s) selected.
    db2 "select count(*) from sapxi3db.XI_AF_MSG_AUDIT where STATUS='ERR' and TIME_STAMP < '2007-09-10 00:00:00'"
          13243
      1 record(s) selected.
    db2 "select count(*)  from sapxipdb.XI_AF_MSG where PERSIST_UNTIL < '2007-09-10 00:00:00' and STATUS='NDLV'"
           1048
      1 record(s) selected.
    db2 "select count(*)  from sapxipdb.XI_AF_MSG where PERSIST_UNTIL < '2007-09-10 00:00:00' and STATUS='DLVD'"
              0
      1 record(s) selected.

    Hi,
    First, thank you VERY much for answering.
    Now to your questions:
    1. When using the URL:
    http://<host>:<port>/MessagingSystem/archiving/reorgdb.jsp
        I did NOT get any ERROR messages.
        Thousands of messages where DELETED successfully.
        However, the number of rows in XI_AF_MSG_AUDIT did NOT reduce.
    2. I used the default archiving and deletion customizations and jobs.
       However, I ran them manually a few times a day with NO change in the
       number of rows in XI_AF_MSG_AUDIT
       What do you mean by "customized any Archiving for adapter Engine" ?
    . In RWB, I do see the default job is running
    Have you customized any Archiving for adapter Engine or You are using default arciving which runs every 24 hrs.
    3. I did ser the retention period for the adapter engine messages in visual admin in seconds...
    Please, advise further.
    Kind regards,
    Gil

  • My FaceTime and camera icon got deleted from my iPad mini....is there away to get them back?

    My FaceTime and camera icon got deleted from my iPad mini....is there away to get them back?

    Default Apps like Facetime and Camera cannot be deleted.  check other home screens and folders.
    Also check Settings->General->Restrictions->Facetime and Camerai and make sure they are not turned off.

  • I'm trying to reinstall Mavericks on used Macbook Pro. When I log in to my Apple ID, it says it was not the same ID used to purchase Mountain Lion. I need to change user/admin as a lot of the folders and apps are in Chinese!

    I'm trying to reinstall Mavericks on used Macbook Pro. When I log in to my Apple ID, it says it was not the same ID used to purchase Mountain Lion. I need to change user/admin as a lot of the folders and apps are in Chinese!

    The first thing you should do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.
    If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. I suggest you install as much memory as it can take, according to the technical specifications.
    If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. If you don't have the media, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
    To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
    If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
    Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
    After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
    You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
    If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.
    If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able toauthorize it under your ID. In that case, contact iTunes Support.

  • I accidentally deleted a folder of music from iTunes.  I have Match, and now it seems deleted from all my devices.  How can I get it back?

    I accidentally deleted a folder of music from iTunes.  I have Match, and now it seems deleted from all my devices.  How can I get it back?

    Were you in iTunes or the Finder? If you were in iTunes what exactly did you click? You say "a folder" but the only "folders" in iTunes contain Playlists and deleting a playlist will not delete tracks from the iTunes library.
    When you deleted the music were you prompted to delete the tracks from the cloud? If so, did you do so?
    Were you prompted to move the files to the Trash. If so did you do so? If you did have you emptied the Trash?

  • Move a folder, sub-folders, and documents under that folder from one document library to another within a Workflow

    Hello,
    I'm building a workflow in SharePoint Designer 2010 (Unfortunately we are not on 13 yet), and in that workflow I need to move a folder (with all it's sub-folders and items) from one document library to another document library.
    I tried a copy item but that kept failing, I checked content type, columns, and permission and it all looks good.
    the other option I started looking into is to Create the folder in the document list and them move all the items under that folder to the new folder. However I can't figure out how to loop through each items in that folder.
    Has this issue been addressed? or does someone has a solution.
    I looked and searched and all I found was tutorials on moving single items into a folder, but not entire folders.
    Thanks
    Hani

    Why to take pain in creating a workflow that copies folders, sub-folders and all of its contents from one document library to another.
    Simply open your source and destination document library in Windows Explorer mode and start copying your folder, sub-folders and contents that you want to copy out of the box.
    You will find "Open with Explorer" button under the Library tab on the ribbon of document library.
    Please remember to click 'Mark as Answer' on the reply if it helps you

  • Why is it that when I delete bookmarks or favorites, they are also deleted from my husband phone?, why is it that when I delete bookmarks or favorites, they are also deleted from my husband phone?

    Why is it that when I delete bookmarkes or favorites, they are also deleted from my husbands phone?

    Because you set both of them up using the same Apple ID for the iCloud account. Don't do that. You should each have your own iCloud account, even if you want to share an Apple ID for apps and music. Odds are, you are both receiving iMessages intended for the other as well.

  • While deleting project from CJ20N entries are not deleted from table PRPS

    Hi,
    I am deleting project from CJ20N then from PROJ table entries are getting deleted but WBS element entries are not deleted from table PRPS.
    Any deletion Flag should also be checked?
    Thanks in advance!
    Regards,
    Jyoti

    Hello,
    Thanks for reply !
    My problem is I am deleting project and WBS Elements from CJ20N but WBS element entries are not deleted from PRPS table.
    Why they are appearing in PRPS table and how it can be deleted?
    Thanks !

  • Trying to upload two songs for two hours and had to upload to and agree to icloud which I have no interest in whatsoever and now all my applications and music have been deleted from everywhere

    Trying to upload two songs for two hours and had to upload to and agree to icloud which I have no interest in whatsoever and now all my applications and music have been deleted from everywhere

    Hey,
    if you know the name(s) of the root folder(s) you want to access (eg. by making a note on the Windows side) then you can make them appear by just doing Shift-Command-G in Finder ("Go to Folder…"), and entering the full path to the required folders.  You can then navigate all the contents as normal.
    HTH,
    S.

  • How do I delete a movie (not bought from iTunes) and have it actually deleted from the library as well?

    How do I delete a movie (not bought from iTunes) and have it actually deleted from the library as well, I keep deleting stuff from iTunes to try and free up some space only to find the file still in the library?

    It depends upon what preferences settings you use.  Most people use default settings so when you delete an item it asks you if you want to get rid of the file too.
    If iTunes absolutely refuses to get rid of the file (I have never heard of this by the way) you can always go to the media folder or wherever the file is located and drag it to the trash yourself.

  • HT1386 I synced (updated) my iphone to itunes and some songs were deleted from my iphone playlist on my phone.  On the computer, a circle is next to the song and the title faded out.  What the heck is that all about and how do I get my songs back onto my

    I synced (updated) my iphone to itunes and some songs were deleted from my iphone playlist on my phone.  On the computer, a circle is next to the song and the title faded out.  What the heck is that all about and how do I get my songs back onto my phone playlist?  Never happened before.  My software is up to date?

    http://support.apple.com/kb/HT2519

  • I have a HP-6210 Laptop with Windows 8.1 ... and Videos are not playing from youtube espn etc

    I have a HP-AMD A4-6210 Laptop with Windows 8.1 ... and Videos are not playing from youtube espn etc
    This question was solved.
    View Solution.

    Hi,
    Try a clean installation of the flash plugin/activeX as follows.
    First, download the Flash uninstall utility on the link below and save it to your Downloads folder.
    Flash Player Uninstaller.
    When the download has completed, close all browser windows, open your Download folder and run the uninstaller.  After this has completed, restart the notebook.
    When windows has reloaded, download and install the latest version of Adobe Flash.  Note: You may want to deselect the option to include McAfee Security Scan Plus before downloading.
    When the installation has completed, restart the notebook.
    If the above doesn't correct the issue, then try the following.
    First of all, download and run the Shockwave uninstaller on the link below.
    http://fpdownload.macromedia.com/get/shockwave/uninstall/win/sw_uninstaller.exe
    After this has completed, restart the notebook.
    When windows has fully reloaded, download and install the latest version of Shockwave on the following link.
    http://get.adobe.com/shockwave/
    Again, after this installation, restart the notebook.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • Persistent messages are not deleted from JMS store

              Hi,
              I'm experiencing some unexperienced JMS store behaviour with WLS 6.1 sp 4. I have
              a servlet that posts a message to persistent JMS queue, which will be eventually
              consumed by an MDB. Even though consumption is successful, the message is not
              deleted from JMS store.
              The message will be redelivered after server restart and is still not deleted
              from JMS store. I verified this using file store and JDBC store. The messages
              actually stay in the JMSSTORE table till doom's day.
              I couldn't reproduce the case with WLS 6.1 sp 3. Exactly the application code
              was used in all cases.
              Subsequently I ran the same case with various ServerDebug DebugJMSXXX-flags set,
              and discovered that WLS 6.1 sp3 logs 'asyncDeleteL' and 'ZZZDelete' for the consumed
              message. WLS 6.1 sp4 didn't log this information.
              I'm running WLS 6.1 on WinNT and Win2000.
              Comments?
              b r
              Juha Räsänen
              

    I've am having exactly this problem with wl 5.1....
              I first saw it with 5.1 sp8....
              In the release notes for 5.1 sp10, the following CR was fixed, which seemed
              like it might have been my problem:
              CR 45915
              Fixed a JMS problem with messages begin left in the queue after received messages had been acknowledged. When a high volume of
              messages was sent to a queue and a consumer retrieved those messages and sent them to another queue, the messages were not being
              removed from the first queue even though they were acknowledged.
              We upgraded to 5.1 sp12, and it appeared that the incidence of that problem was reduced.
              However it still occurs once or twice a week, with 5.1 sp12....
              My situation is a little bit different, in that my consumer retieves a message, and sends another
              message to the SAME queue instead of another queue as described in the CR above...
              It does happen under heavy load, etc....
              Don't know if this has been reported and identified for wl 5.1 sp12 or not...
              It is of course a really difficult to deal with bug....
              Jason
              "Juha Räsänen" <[email protected]> wrote in message news:[email protected]...
              >
              > Hi,
              > I'm experiencing some unexperienced JMS store behaviour with WLS 6.1 sp 4. I have
              > a servlet that posts a message to persistent JMS queue, which will be eventually
              > consumed by an MDB. Even though consumption is successful, the message is not
              > deleted from JMS store.
              >
              > The message will be redelivered after server restart and is still not deleted
              > from JMS store. I verified this using file store and JDBC store. The messages
              > actually stay in the JMSSTORE table till doom's day.
              >
              > I couldn't reproduce the case with WLS 6.1 sp 3. Exactly the application code
              > was used in all cases.
              >
              > Subsequently I ran the same case with various ServerDebug DebugJMSXXX-flags set,
              > and discovered that WLS 6.1 sp3 logs 'asyncDeleteL' and 'ZZZDelete' for the consumed
              > message. WLS 6.1 sp4 didn't log this information.
              >
              > I'm running WLS 6.1 on WinNT and Win2000.
              >
              > Comments?
              >
              > b r
              > Juha Räsänen
              

Maybe you are looking for

  • Batch updation error from Sales Order

    Hi All, I am facing a problem in my addon while Adding/Updating Sales Order. In my addon, after adding or updating Sales Order, checking the Pval.ActionSuccess property , I am updating the batch allocation for the quantity in the order into IBT1 usin

  • LR unbearably slow.  What's up with this?

    I recently bought and installed LR v1.1 and just upgraded to 1.2. However, it is so unbelievably slow that it is basically not useable. I have had it for about 3 weeks now, and have yet to even get to teh point where I can create a JPG, however the h

  • Wo kann man die Linienstärke der Felder verändern?

    Ich möchte die Linienstärke und die Größe der Formularbox ändern, kann aber nur die Textgröße ändern

  • Problem with an external Firewire HD

    Hi Up until yesterday, my mini was booting from my external HD (in a firewire enclosure). Suddenly, it started acting sluggish. I rebooted the mini and it couldn't find the Firewire HD. I messed a little with different booting options and finally unp

  • Nike+ 10k Leaderboard problems should be fixed by Tues. after Labor Day

    I have been exchanging emails with Matthew at Nike+. He says, "I forwarded your information to the Nikeplus.com website team and they did find a bug regarding the calculations. They are going to have this corrected on Tuesday with the next update. Th