Follow-up Action in Service Contract

Hi All,
I am looking for a solution on below scenario to be handled in ECC6.0
I have a service contract for providing services to a customer for an year (Jan 2009 to Dec 2009.)
In Dec 2009 i have created a service notification and Service order with reference to this contract .
Currently as of today Jan 2010 , this contract has expired but my service order / notification is still open.
I would like to know what will happen to Service notification & service order refering to this contract.
Will contract expiration drive the changes required on service notification/order or will it block for further processing.
What standard solution is available to handle such cases in SAP.
Thanking You,
sudhi

Have you tried it??
From memory it gives you a warning message stating that the contract/item are not valid, but it doesn't stop you processing the order/notification
PeteA

Similar Messages

Create Follow-up document from Service Contract automatically while saving

Hi,
In CRM 4.0, under the Service secnario, Service Data for Service Contract is related to --
1. Interval value
2. Period
Based on these parameter values how to generate the corresponding follow up documents automatically while saving the parent doucment(i.e Service Contract).
For ex, Interval = 6 , Period = 36, then all the 6 docs should be genarated at once while saving the Service Contract.
Please Advice.
Regards
Deb

Hi
Yes , manually executing the Action through PPF.
But the requirement is to generate the subsequent docs at once while saving the Service Contract i.e the corresponding Action should also triggered automatically.
Please Advice.
Regards
Deb

Lead as Follow up document from Service Contract

Hi Experts,
There is a requirement to create Service Lead from Service Contract. I dont think there is something different by name Service Lead so i assume it is Standard Lead which is present in system.
I maintained the copy control for Tx. Types and as well as for Item Categories.
Issue:
If i create a Service Contract and create a follow up Lead with no items, it works fine.
Suppose i use an item (sales/service item), and i try to create a follow up Lead, the resulting pop-up to choose items from preceding document shows and error and the item doesnot get coped and displays an error, 'Sold-to-Party is not eligible for contract items'.
Has anyone come across this issue?
Thanks and Regards,
MG

Hi Maggii,
1. Is it possible to create a Lead from Service Contract? Does the system allow it even after maintaining relevant copy control configurations?
A.Yes, it is possible while arranging of copy controls for transactions need to activate u201CCopy Item numberu201D.
2.What does the error message, 'Sold to party not eligible for contract items' mean....have u ever seen such error?
A. Means, the particular sold to party is not maintained for that contract (for trail check with any maintained sold to party for that error message), cross check the contract again under in partner functions.
If it is suits to your requirement please some reward points,
Thanks,
Suuny.

Problem in Creating Service contract Quote

Hi,
I have a problem while creating Service Contract Quote. The Problem is "No Items being created in Service Contract Quote."
I am copying these line items from the Package Quote(Programatically). I am reading the Package Quote Lines Items using CRM_ORDER_READ and I am looping these one by one, and copying into one Item Table. Passed this table, to MAINTAIN_ORDERADM_I function module. And Then I am calling SAVE function module.
But, for me service contract Quote is being created with no line items.
Can you please let me know, how can I solve this problem.
And let me know what are the necessary steps to be taken progrmtically, for creating Service Contract Quote from a Package Quote.
Thanks,
Sandeep

A standard way of doing this would be to create an action in service contract with method call processing type, and method COPY_DOCUMENT. For this you need to do the following:
1) Create a new action called "SRV_CNTRCT_QUOTE_CREATE" in action pofile already attached to Package Quote. Use
CRMC_ACTION_DEF Tcode for this.
2) Choose processing type as method call and method as COPY_DOCUMENT.
3) Choose parameter CRMD_ORDERADM_H, PROCESS_TYPE with initial value as transaction type of Serv Contract Quote.
4) Institute start and scheduled conditions if required in CRMC_ACTION_CONF.
Note: For this copying controls at transaction level, item category level and itemcat determination while copying should have been determined.
Regds,
Raghu

Action date field in follow up action

If you specify a follow-up action in a contract, you must enter a date or a date rule in the Action date field.
question where is the Action date field i search for it in sales document contract and i don't found in contract data
please help me

HI
i don't think so, there is such type of option while doing UD. actually when yo perform UD system makes completiond date automatically from Programbased.
-ashok

Copy button not working properly in service contract - crmd_order tcode

Hi experts,
I want to create a duplicate row in contract through Duplicate Button Supplied by SAP. As
I understand the function of the duplicate row button is to copy the same set of information in next row with auto incremental or manual. As far as number incremental is concern that is happening based on
customization on transaction type line item incremental sequence .
This is an upgrade project before upgradation it was working fine, you can check the same in old CRM 4.0. If you see in the Object Tab, condition tab or any other tab, no data is duplicated from parent line item. This works very well in CRM 4.0. Actually after discussing with the client i have come to know that , they also had the same issue before and SAP gave two Notes : 739462 and 740103 to resolve the issue. But now this feature is only availabe in the WEB UI in CRM 2007, and as i am upgrading to CRM 2007 this feature is not available, but my client want this feature.
I went through the SAP note , they have given some corrective instructions but it is valid till BBPCRM 500 version of the software component and mine is BBPCRM 600 . My query is, will it work if i follow the same corrective measures in the Note for my system ie. by inserting few blocks of code given in the SAP NOTE.
please kindly help me out,
Thank you,
Regards,
Arun.

Hi,
I think you problem is in u201CBilling tabu201D which it is not showing any details on particularly billing tab. Right
Ok, as per you wording Services order having billing tab with details but Service contract does not.
If am I right, you see the below solutionu2026.
First go to T-code: CRMC_PCUITOOLS
Put you
Application : CRMD_BUS2000116
View (blview) : ZXXXXX
Then press F8 for execute
You will see the view of particularly Leading Transaction Category and go to billing tab
See below Tab Page Group (SRV_ODP1)
Second go to T-code: CRMC_BLUEPRINT_C
Follow this : Application Element -> Tab Page Group -> Tab Page Group Structure
Put it (SRV_ODP1) and go to billing (double click on them)
You will see following details
Tab Page Group      SRV_ODP1
View                      ZXXX
Sequence                  23
Event                     S1O_HD_PAYMENT_BILL
Text                      Billing
View Switch Gro
Multi-Group               S1O_HD_PAYMENT_BILL
Inactive          Flag is Not Set
Follow the same for Service contract. You will see the Multi-Group missing
Put it same on that (S1O_HD_PAYMENT_BILL)
I think this issue will solveu2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026
On..............................................................................

Accept Button in Service Contract Quotations

Hi Experts
The requirement is to create any of the 2 different types of contracts as a follow up from service contract quotation.
I have maintained both the contract types as follow up transactions of service contract quotation through copy control. When I click on Accept button in the quotation, it doesnt show me both the contracts creation option. I know SAP doesnt recommend creating a follow up directly and even if I do it, the pop shows up both the contract types but when i create any of them, the items dont carry over.
In short, I am expecting to get two options when I click on accept but i m not getting it. Is there anything to do in Change process?
Edited by: Sunil Dangwal on Feb 24, 2011 2:51 PM

Hi,
Please read FAQ note 499722, questions 12, 13, 22 and 9.
I would advice you to check the information from note 353482.
Regards,
Edit

Service contract ITEM extractor

Hello,
I found the following extractors:
0CRM_SRV_CONTRACT_H: CRM Service - Contract Header Data
0CRM_SALES_CONTR_I: Sales Contract Item
The first one gives the SERVICE contract header data, whereas the second one gives the SALES contract item data.
Now, I'm a little bit confused: Should there not be a Service contract item data extractor and a Sales contract header extractor as well?
Are the service and sales contract in fact the same techincally?
Regards,
Rikard

HI Rikard,
the datasource 0CRM_SALES_CONTR_I also provices Service Contract items , you can check the standard DSO
0CRM_CNT1 - Service Contracts (Item Data) which gets data from 0CRM_SALES_CONTR_I ,
Note that 0CRM_CNT2 - Sales Contracts (Quantity and Value) also gets the data from the same datasource
You check the ABAP logic in the start rotuine for both DSO s to understand how the data is differentiated using the
Object type
But there is no seperate datasource for Sales Contract header
Regards,
Sathya

How to create Service Contract-Urgent

Hii All,
Can anyone tell me what all the requirements needed to create a service contract?
I shall be thankful to anyone who could please please send me the step by step procedure to create the service contract.
Thanks
Gopi.

Hi Gopal ,
Use following steps for creating service contract.
1] Use t-code <b>ME31K</b>
2] Enter details like Vendor , Agreement type (MK) , Purch Orgn Purch.group.In the same , enter Item Category as "<b>D</b>" and respective account assignment category (K,F etc.)
3]In second screen enter Validity period , then short text for the desired services.In next screen , enter Service details and proper account assnmnt
Save the contract
Regards
Nilesh

Warranty as Service Contract Item.

Hi,
in help.sap.com I've read the following sentence related to "Service Contract Items":
"element of the service contract in which you define the services or products you are providing the customer with under the terms of the service contract. A service contract item can be any of the following:
    * Service (for example, a particular task)
    * Material (for example, a spare part)
    * Time (for example, an hourly rate for a technicianu2019s time on the job)
    * Response time (how soon you are obligated to respond to a problem call)
    * Warranty (the agreed duration and coverage)
So I would be interested in using Warranty as a service contract item, but i don't know how to proceed.
Thanks in advance,
Luis.

Does anybody know the answer or should I close this message?

参照Service Contract, 创建Follow-up Service Contract

参照Service Contract (BUS2000112) ，创建Follow-up Service Contract (BUS2000112)这个功能在标准功能里是没有的。例如：一个service contract quotation 其实也是一个service contract，它的 business object type 是BUS2000112，
那你如果点击 follow up button 去查找service contract transaction type，那你是找不到这个 service contract transaction type的。
这个是由于 FM CRM_UBB_FILTER_SUC_PROC_TYPE的hard coding决定的。大家可以查看一下这个 FM 里边的remark
Between UBB contracts and/or quotations followups
should only be created using the specific actions (e.g. COA)
or change processes, but not using "normal" followups. So
this transaction types have to be hidden on the UI for the
followups although the copy control customizing allows it
With 7.0 this is also true for regular service contracts
下边我也把两个可能的解决方案提供给大家，
1 - you can either modify FM CRM_UBB_FILTER_SUC_PROC_TYPE in line 49. You
can comment out the following line:
delete ct_suc_proc_type where process_type =
ls_suc_proc_type-process_type.
2- As you have already observed:
you can also make use of the standard process provided by SAP using
the Accept button in the service contract quotation. Please refer to SAP
help available with folling link:
[http://help.sap.com/saphelp_crm70/helpdata/en/46/49adcf62096a81e10000000a155369/frameset.htm|http://help.sap.com/saphelp_crm70/helpdata/en/46/49adcf62096a81e10000000a155369/frameset.htm]
谢谢。
昭杰
Edited by: Zhaojie Liu on May 5, 2010 9:34 AM
Edited by: Zhaojie Liu on May 5, 2010 9:36 AM

嗯，读读同事的经验真的很有帮助，顺便上系统测试了一把，发现现在最新的版本可能还有一些新的变化，就是有条件的支持为服务合同或者报价单创建后续服务合同或者报价单，请感兴趣的朋友参考note 1405171，里面有比较详细的前提条件描述，和相关的coding。
这里似乎还提到了一个ubb的概念，估计应该是usage base billing，如果说错了请多多包含，谢谢。
Hongyan

Action in a ISU Service Contract

Hello experts;
As a requirements i had to find a way to automatically renew a contract when the contract owner didn't react before 30 days in advance the contract planned end date. To accomplish that i created an action on Item level that triggers a Badi which gets the job done. So far so good. I just have an issue...How do i update the already existing contracts? My customizing works on new contracts: the contract is created the action is immediately scheduled and a job either runs or not the action according to the fulfilling of the starting condition. But how do i schedule the very same action on already existing contracts?
I hope i made myself clear
Thank you in advance for the answers.

In my previous project we have derived like this:
it was identified for the automated identifying of customer CRM Contracts up for renewal and the generation of a list of customers due for contract renewal.
The running of this enhancement would be on an add hoc on demand basis as required by the business.
The primary purpose of this development is to identify the CRM market contracts that are up for renewal based on certain criteria defined and Re-Contract those Contract items on the date of expiry, unless the business has specified otherwise.
Using the CRM Contracts that are due to expire Campaign Activities would need to be created of type u201CRe-Contractingu201D for each CRM Contract that is due to expire. This would allow the business to monitor these campaign activities and use them as a base for correspondence with the customer. Also these campaign activities could be used for reporting purposes.
The scope of this development would be divided into 2 programs:
Program 1
Program to identify the CRM Market Contracts that are up for renewal.
Program 2
From the list of CRM Market contracts identified in Program 1, recontract all contracts automatically on the date of Contract expiry. IE this program would run in batch on a daily basis to recontract CRM Contracts that are due to expire on the date of expiry.
This program would be run on an add hoc on demand basis as required by the business. The selection screen would specify the following input criteria:
u2022     Planned Contract End : From Date
u2022     Planned Contract End : To Date
u2022     State
u2022     Business Partner Type
In addition, the screen will have the following field that should be input by the user. Note that this campaign ID and Campaign Element ID entered will be the manually created campaign record in CRM for assignment to the resulting activity record and is not a selection criteria.
u2022     Campaign ID
u2022     Campaign Element ID
This program would be run as required by the business for selecting CRM Contract records that are due to expire. The u201CFrom Dateu201D and u201CTo Dateu201D specify the Expiry date range that the business wishes to extract CRM Contract records, the date criteria could also point to a time period in the past. It is a requirement that the Campaign and Campaign Element required for Re-Contracting be already created before this program is executed. The Campaign created by the relevant team would be used here upon execution of this program.
Program 1 should be called by a Z transaction code u2013 This transaction should be restricted to users through SAP security profiles.
Regards,
Siva

Service Contract Determination in Follow-Up Transactions

Hi all
in our setup (CRM 2007) we can successfully create Service Orders where Contract Determination on item level takes place and assigns items to contracts. This also works for Service Confirmations, in case we create them as stand-alone transactions.
If we however create a Service Confirmation as follow-up from a Service Order, in which contract determination took place, the contract information is not contained in the Service Confirmation.
Any ideas how to get the contract information over?
Thanks!
Christian
Side note: We did not find a copy routine or copy control settings solving our problem - however we might be wrong...

Hi Christian,
If the service order line items are entittled to service contract , at each item level you will get contract info in contract data tab.
when you transfer these items to confirmation , confirmation item contract data will not have contract information. Only when you enter items in confirmation manually then system will pop up window for selection contract and confirmation items get contract information.
thanks,
Nitin

"This entry already exists in the following tables (service contracts)"

Hi,
When running MRP Wizard on Step 3 of 4 'Data Source' screen, I get the following error which we've never had before in running MRP for over two years:
"This entry already exists in the following tables (service contracts)"
We are a manufacturing company and do not use the service contracts functionality within SAP Business One.
Any idea how to resolve so we can continue running MRP?
Any help would be greatly appreciated!

Hi,
I suggest you to not create a message to SAP support before upgrade the B1 2007A version patch level from 42 to 2007A SP01 PL12. PL12 is the latest PL. I said that because I am afraid your message will be a billable message. In my country, the charge for such message is 80 EUR.
After upgrade to PL12, check if the error still exists. If yes, then you create a message to SAP support. This is the most better way.
Rgds,
JimM

Send mail from follow up actions for tasks in service notifications!

Dear All,
I want to send mail to the user from a follow up action in the task assigned to a service notification.
In customizing which function module I should select for follow up actions for tasks?
Thanks and Regards,
Satyajit P

Hi,
You can use function module QM06_FM_TASK_SEND_PAPER or QM06_FM_TASK_SEND_PAPER_ATTACH.The document is sent only after the associated notification is saved.You need to enter the function module "QM06_SEND_REPLY_STEP2" in Customizing of the action box as "FM when saving".

Follow-up Action in Service Contract

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