Service contract ITEM extractor

Hello,
I found the following extractors:
0CRM_SRV_CONTRACT_H: CRM Service - Contract Header Data
0CRM_SALES_CONTR_I: Sales Contract Item
The first one gives the SERVICE contract header data, whereas the second one gives the SALES contract item data.
Now, I'm a little bit confused: Should there not be a Service contract item data extractor and a Sales contract header extractor as well?
Are the service and sales contract in fact the same techincally?
Regards,
Rikard

HI Rikard,
the datasource 0CRM_SALES_CONTR_I also provices Service Contract items , you can check the standard DSO
0CRM_CNT1 - Service Contracts (Item Data) which gets data from 0CRM_SALES_CONTR_I ,
Note that 0CRM_CNT2 - Sales Contracts (Quantity and Value) also gets the data from the same datasource
You check the ABAP logic in the start rotuine for both DSO s to understand how the data is differentiated using the
Object type
But there is no seperate datasource for Sales Contract header
Regards,
Sathya

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Warranty as Service Contract Item.

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in help.sap.com I've read the following sentence related to "Service Contract Items":
"element of the service contract in which you define the services or products you are providing the customer with under the terms of the service contract. A service contract item can be any of the following:
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    * Warranty (the agreed duration and coverage)
So I would be interested in using Warranty as a service contract item, but i don't know how to proceed.
Thanks in advance,
Luis.

Does anybody know the answer or should I close this message?

Add the configuration data to service contract Item

Hi Experts,
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there I need to add the characterstics.
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What config data do you need... u need to be more specific and explanatory.. to get an answer

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Hello,
I created a contract for service for painting of the building. Used docuement type WK, item category D and account assigned cost centre.
I gave at the line item level (outline level) the description as painting of building and at service specification level as painting. I am not using service master.
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Hi Edit,
Thanks for the reply.
Yes, i wanted to do status update in bulk for service contracts in CRM system.
Guess there are no FM to update status of service contracts in bulk.
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Hi,
This is a ISU-CRM intergration scenerio. In certain case of contract renewal, I need to change status of existing item to I1401 (Terminated due to Product Change) and add new item with status I1400 (Started due to Product Change).
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call method cl_crm_isu_order_change=>set_single_status
exporting
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receiving
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then, success flag is always false and no exception is raised. Please help what am I doing wrong?
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Daman

It worked after a commit.

Issue in using custom discount condition type in pricing agreement at Service Contract line item level

Hello
We are facing an issue while using a Z discount condition type in price agreement at service contract line item level.
A Z Condition type has been created in ECC and assigned to the pricing procedure. This pricing procedure is downloaded in CRM and determined in the service contract.
A condition maintenance group using this Z condition type is created in CRM and assigned to service contract item category.
Condition records are created in CRM for this condition type/condition maintenance group for specific products along with sales org and discount percentage.
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Ankit Arora

Dear Ankit,
Once the pricing procedure is downloaded, please maintain the document pricing procedure at service contract header level, and maintain the customer pricing procedure at business partner sales area billing data.
In spro, maintain the pricing procedure for the combination of sales area, document pricing procedure, customer pricing procedure.
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Hi,
I have create a service contract in VA41 (type : WV).
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Such items can not be entered for service orders.
What's missing ?
What i have to do to determinat the service contract in notification or service order CS.
Thanks for your reply.

Hi,
When u create servcie order with service contract then the item from contract must be cost management.
reason is that u r performing services against that perticular service contract,
so when u settle service order by KO88, then cost from service order flows to service contract item (Contract item hold the cost)
Now after this U need to settle service contract by VA88, to flow cost in to COPA(Profitability analysis).
Assign account assignment category as "E" in requirement class,
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Auto-triggering of PM Planning from service contract

Greetings!
I am currently working to automatically trigger preventive maintenance service order from service contracts. However, I have been struggling to understand some of the dates and the date rules, and how they work?
The dates are:
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a) Planning start date:                  Today's Date
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f) Tolerance:
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I would be glad if someone explained it to me. If you have a better example, I would also appreciate that.
Thank you.

Hi,
When you are using Contract is a Outline agreement -That may be Quantity or Value contract this for specific period.
Example you can maitain various Service line items for entire Periods as per the Contract details with Vendor.
when you want to create Release order w.r.t Contract for a specific work or only for Specific Services
whatever you want to required service for that release order that only system will ask us to select the services just like while creating Service entry sheets how we adopt the required services lines for accepting.
we need to select the Services from the contracts by manually while creating Release order
System will not copy automatically.
If you have more than 100 service lne items in Contract If you want to create release order only for 10 service line items then unnecessarly 100 line items will copies.T o overcome this problems SAP will allow to select the service manuall for adopting to release order from contract
I think you are clear with the statement.
with regards
Shrinivas gangoor
Edited by: Shrinivas Gangoor on May 19, 2009 1:00 PM
Edited by: Shrinivas Gangoor on May 19, 2009 1:01 PM

How to reject Line Items in a Service Contract?

Hello friends,
Can anyone help me understand how do we reject items in a Service Contract? I don't see any Reject field. Is it one of the Status I need to configure for Item Level Status Profile? Even if I add a 'Reject' status, how do I link it to Rejection Reason codes? (I know how to add Reason codes in customizing, but how they are linked to a Transaction type is something I am not finding...).
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Thanks.

HI Navaneethan,
please try following code.
make PEKKO should be internal table with appropraite structure..
Loop at ZBTXT.
      MOVE ZBTXT-LINE TO PEKKO-ZBTXT.
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ENDLOOP.
loop at pekko.
write : / PEKKO-zbtxt.
endloop.
if above code is helpful, REWARD POINTS.
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Ranjith

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Hello friends,
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So, in what way I could accomplish this? I came across some threads, which was helpful, but is not solving the purpose
Any guidance here would be of great help.
Thanks in advance.
Mayank

Use BAPI_AGREEMENT_MAINTAIN
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How to create service items and sales order for service contracts.

Hi,
I have created item using Purchased Item template and one more item(service item) using service /warranty program template. Then I have used these items to create sales order with service item in it and closed that order , but Iam not getting this order in service contracts. Is this right way to create sales order for service items. I
item name:- personal_computer
copied from purchased order template. service is enabled and install base is checked and enable service coverage is enabled.
item name:- service_item
copied from service /warranty program template
service is selected to inactive,
service type: service
duration: 1 year
template: Gold
and saved the item.
Then I have used these two items in sales order for service contracts. But that sales order is not hitting in service contracts. Is there any error with item creation.
Thanks,
Bharat G.

Following SAP Notes to be referred for Service Tax:
1. 778976 u2013 Service Tax and Ecess on Service Tax
2. 1032265 - SEcess on Service Tax
Regards
AK

Problem in adding vales to service contract line item

I want the OBJECT ID field to be filled in OBJECT LIST tab at item level when ever a service product is entered in service contract ( new line item) automatically ...
I tired wiht CRM_ORDERADM_I_MERGE (CRM_ORDERADM_I_BADI) and
CRM_ORDERADM_I_MERGE(ZCRM_ORDERADM_I_BADI) methods and using fuction module
CRM_ORDPRP_I_MAINTAIN_OW but not success yet.
any help !!
Thanks ....
Edited by: aday rao on Sep 15, 2008 3:08 PM

The way I typically handle organizational service attributes is to have a single amadmin XML file per AM service and in that amadmin file I have two requests, one to assign the service and the second to modify the service attributes. I then run the amadmin command with the -c continue option on the amadmin XML file so the service is always modified with latest settings regardless of whether or not it was assigned for the first time.
Since your question relates to service attribute modification investigate the SchemaRequests -> AddAttributeSchema amadmin commands. For example, I use the following files to modify the amUserService
<Requests>

<SchemaRequests serviceName="iPlanetAMUserService" SchemaType="User">

<AddAttributeSchema fileName="/opt/SUNWam/custom/amUserAttributes.xml" />
</SchemaRequests>
</Requests>
<Requests>

<AttributeSchema name="somenewattribute"
type="single"
syntax="string"
any="display"
i18nKey="u301">
</AttributeSchema>
</Requests>

How to copy line item details in Service PO from service contract

Hi Team,
i am using service contract with account assignment U and when i am creating a PO with reference of contract then in PO at Item Overview is coming data ok, but at item details in services there is not picking data automatically from contract.
whats wrong in my scenario.

Hi,
Please make sure that you follow the following steps:
1. Enter the contract and item number in the PO item line
2. Click on the u201CService Selu201D icon to select the required
services from the contract
3. In the Pop-up screen, enter the agreement number in the
corresponding field.
4. Now select the required services from the contract and
use the u201CServicesu201D icon or the F9 key. Now save the purchase
order with the adopted lines
Best Regards,
Arminda Jack

Service order Item category on Contract determination

Hi
We have contract determination on CRM service orders and it is working as expected. Our Service contract makes the Service order free of charge but its still generates the debit memo in ECC system with zero value.
We don't want this to happen so a work around will to have the item categories different when the Service order has a contract. These item categories will not be configured for ECC billing integration in R/3 plug-in hence no debit memo will be generated.
My question to Service gurus is that is there another way of achieving this? if not is there a way to flip the item category after contract determination without putting in any code.
Thanks and Regards
Rupesh Patil

Rupesh,
I dont think we can flip item category without coding..!. but certainly possible with coding.
Regards, Sudeep..

Service contract ITEM extractor

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