Following your instructions for fixing problems after downloading firefox 4 made it completely unusable, not even able to connect for feedback.
I was having with internet and web connections just stopping or freezing after downloading firefox4. I tried following your dirrections that said to turn it off then back on. It turned off but would not go back on. I couldn't connect to anything so went back to my old search engine. I couldn;t even send you information concerning the problem until I got your recent email. The dirrections are really hard to follow for people who are not great on computer lingo. Can you write it out step by step?
Press '''START + R''' in keyboard to open the '''Run''' box(or '''start''' then '''run''') , type in the RUN box '''%APPDATA%''' (or copied in just i wrote, bold text) then click '''OK'''. A Windows Explorer window will appear, in this window, choose '''Mozilla''' then '''Firefox''' then '''Profiles'''. Each folder in the "Profiles" folder (e.g., "xxxxxxxx.default") is a profile on your computer (maybe is one file if you have only one profile).
see for more info : [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile folder - Firefox ]
try it, good luck
thanks again
Similar Messages
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Can't get firefox to autoupdate. It fails every time and I have followed your instructions to fix it
I can not get firefox to auto update. It down loads the update then fails when it restarts firefox every time. I have followed your instructions and it still fails. I have gone into the MS firewall and insured it is in the exceptions list as well as Trend micro systems. I would really like to get this fixed as I love your program. this is just driving me nuts. Thanks in advance for your help. Sure would be nice if you had phone support, I guess we get what we deserve when its for free.
Install over the existing install (will not lose profile).
Use another browser for this (IE, Chrome etc.)
* DOWNLOAD THE FULL INSTALLER: https://www.mozilla.org/en-US/firefox/all/ -
I have not been able to use my digitalPersona v4.11.3826 (fingerprint login) since I downloaded firefox 4.0.1. Will this be incorporated to the add-ons or if not, can you tell me what the easiest way is to go back to using the older version of Firefox?
EgisTec, who now provide the HP Simplepass application, have made an update of the scanner software for Firefox 4, for details see https://support.mozilla.com/questions/814397
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What to do with numerous problems after downloading Firefox 4:
multiple copies... tried to trash, some won't go into trash or app folder in dock;
can't go to link using Tweetdeck with message that more than one copy open;
now can't find icon anywhere except spotlight but don't know how to get one good version of Firefox to be where it's supposed to be; question mark in dock;
circle with diagonal line (x2) in app folder;
major problem: can't find live tech support or specific literature for direction;
PLEASE HELP!Hi
You're doing it right, however: Depending on the application I find it unnecessary to put non-essential files in the Application folder. It is often enough just to put the actual app in the Apps folder. If you archive the .dmg file in a downloads/installers folder in your Home folder, as I do, then you can always access the other misc. files again if ever necessary. It's neater that way, and when the latter folder becomes large I just burn it to disc, file it away somewhere and empty the folder to clear space.
Matthew Whiting -
auto update to FF5. no home page displayed(about blank), won't load any page from bookmarks. I un-installed and re-installed FF3.6. still won't load any web sites, bookmarked, homepage or others typed in. Chrome and IE still work so not connection or PC fault. I have tried changing proxy, and all other suggestions in your help pages, no effect.
HP Pavillion6300UK running Win XP sp3.5 all updates in place, drivers etc up to date.It seems that '''every'''solution want to begin with "start Firefox in safe mode" and then check your addons/plugins one at a time. This is extremely time consuming and irritating. I'm almost at the point of looking for other browsers.
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I was having trouble with downloads on Explorer and in the process of resolving the issue with Microsoft support over the phone we tested the solution by downloading itunes and firefox. That was two days ago and I have not been able to open my AOL from the icon on my screen. Explorer is ok and I can access AOL through that search engine. I read online that others have had the same problem after downloading Firefox.
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
See also:
*http://kb.mozillazine.org/Error_loading_websites
You can try to reset (power off/on) the router. -
After downloading latest quicktime update, itunes store will not load
Has anyone had this same problem after downloading latest quicktime update. iTunes store will not load.
This happened to me today as well post installing the latest version of itunes. I did a search on google for the error and came across a recommendation to :
Note: Start Windows in Safe Mode to complete any of the following steps if you're unable to access Windows normally due to the msvcr80.dll error.
If, and only if, you're receiving the msvcr80.dll is missing error when you open Apple iTunes, do the following: (skip this step if your msvcr80.dll error is occurring with a different program)
Uninstall from Windows the following five programs in this order: iTunes, Apple Software Update, Apple Mobile Device Support, Bonjour, and finally Apple Application Support. If you have iCloud, remove it as well.
Uninstalling these programs in Windows is done from an applet in Control Panel called Programs & Features (in Windows 8, 7, or Vista) or Add or Remove Programs (in Windows XP).
Note: Songs and playlists in iTunes will not be removed when you uninstall the iTunes program or any of the other, already-mentioned Apple programs. If you'd still like to back them up, they're usually located in the My Music folder in Windows.
Download the latest version of iTunes from Appleand note the location you're saving it to so you can find it once it's done.
Run the iTunes installation as an administrator. If you're not sure how to do that, see How Do I Open an Elevated Command Prompt? for help. That procedure shows you how to open the Command Prompt program as an administrator, but the steps are essentially the same for anything, including the iTunes installation package you just downloaded.
A general overview of removing and reinstalling iTunes can also be found here on Apple's site but the above procedure seems to work better in this particular situation. -
I have an IPhone4 and is updated with version 6.1.3 and I am not able to connect with face time calls. I have checked the date ant time. I used to be able to use face time with no problem. Since the late os upgrace I have not been able to connect with face time.
Read http://support.apple.com/kb/ts3367
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I am not receiving verification email after following all instructions for registering itunes card
I am not receiving verification email after following all instructions for registering
If you are using the old Firefox Start Page - http://www.google.com/firefox - Google has something messed up on that page. I'm starting to wonder if they are charging Mozilla for the click-thru's to the Firefox download page??
The new default Firefox Start Page / homepage - '''about:home''' - doesn't give users that incorrect message. -
I have followed your instruction on downloading Adobe Flash Player but the final screen comes up with Blocked Plug-in so back to square one? Help?
After installing, reboot your Mac and relaunch Safari, then in Safari Preferences/Security enable ‘Allow Plugins’.
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Having followed the instructions for "if you have never synced your device to itunes" and my computer displayed the message that the device has been restored, my phone is still saying its disabled and I should connect to itunes. What do I do now??
Put the iPhone into Recovery Mode and then try the Restore again:
http://support.apple.com/kb/ht1808
If that still doesn't work, as a last resort try DFU mode:
http://www.iclarified.com/entry/index.php?enid=1034
If that still fails, you'll probably need to go to an Apple Store or call Apple Support for further assistance.
Regards. -
I have tried to submit a dissatisfaction report following your instructions from my invoice for the recent purchase of smart office 2. I can get no further as a report code keeps appearing saying too many http redirects so I can not get any further.
I have also sent 3 emails to the company if Smart Office 2 with no response.
How do I report my dissatisfaction which is growing with the frustration of not being able to contact any one!
Zena PartonI have tried to submit a dissatisfaction report following your instructions from my invoice for the recent purchase of smart office 2. I can get no further as a report code keeps appearing saying too many http redirects so I can not get any further.
I have also sent 3 emails to the company if Smart Office 2 with no response.
How do I report my dissatisfaction which is growing with the frustration of not being able to contact any one!
Zena Parton -
I am following the instructions for removing and reinstalling itunes because I had a "msvcr80.dll missing from your computer" error. I have uninstalled itunes and apple software update but the next one in order "apple mobile device support" will not uninstall. According to the instructions, that one has to be removed before I can do the rest. Would love any help I can get.
Hello and thanks so much for your quick reply. I am at a standstill, because I have done those things already and it has not worked. The repair install procedure seemed to take place quickly, but the same thing happened again when I tried to uninstall it the program after that.... It seems to proceed, then the progress bar goes backward, and there it still is!
When I downloaded the Microsoft Fixit program and asked it to uninstall the Apple Mobile device Support, it started but then got stuck and I had to shut my computer off, as it froze everything up!
I'm hoping you can help..... This seems to be a problem with the new version, and it's frustrating, because I can't use Itunes on my computer at all till we find a solution.
Perhaps if I try to restore my computer to before the Itunes 11.1.4 uodate?
Thanks so much for your help,
Shirley 261 -
Has another else had this problem after downloading OS X (10.5.6)?
I was beginning to think this was a Safari download problem, but now I am wondering if anyone else has had this problem after downloading OS X 10.5.6. I have one web site that I can load, but when i enter my I.D. and then password it quickly kicks me off and an error message comes up saying my internet time has expired and I need to log in again. I have checked with my internet service provider as well as the web site people. No problems there. I can log in using another computer which I have not downloaded the new OS X system. I can also log into the site from the intel side of our iMac. Any suggestions why the Mac side will not load this site fully? I would be very interested in fixing this.
Thanks.Hello,
Try resetting the password for this particular site using Keychain Access (Applications/Utilities.
Home Index
Adding a password to your keychain
You can add passwords for servers, email accounts, and other password-protected resources to your keychain. The next time you access the server or check your mail you won’t have to type your password.
To add a password to your keychain:
Open Keychain Access, located in the Utilites folder in the Applications folder.
Open Keychain Access
Select a Keychain from the list.
Choose File > New Password Item.
Fill in the information for Keychain Item Name, Account Name, and Password.
You can select Show Typing to reveal the characters you typed to make sure they are correct.
To add a password for an application, look for a checkbox in the login dialog or other feature (such as a menu item or preference) that adds your password to a keychain. If you can’t find a way to add a password to your keychain, the application may not support keychains.
Carolyn -
Hello,I have downloaded photos from my ipod touch following the instructions but it doesn't download videos.Can you help please?
doesn't download videos
I seen so many of these post for windows users.
Try my little "trick" (must be running iOS 4.3 or better)
Download the app "Download Manager Lite" (FREE) or "Download Manager" Full ($ 1.99 USD)
After downloading, transfer it to iTunes
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
After transferring, Go to your iDevice (on itunes), to the apps page, scroll down, you can add/save videos and/or files.
Click on "Add", find the folder of which your movies are being downloaded. Its much faster than syncing from itunes.
You can do the wi-fi transfer, the best part is that you don't have to be connected to the same wi-fi.
You will get 2 different URLs you need to type on your computer. Type the Web URL not the ftp URL. After that, you should have access to the app, without the need of itunes.
Click on Add, find the folder of where your movies are stored, faster than syncing with iTunes.
HOPE THIS HELPS.
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